robjohnston
08-19-2002, 02:23 PM
Having a bit of a nightmare at the moment. My RaQ3i is having serious problems and I need to go and do a backup and restore it BUT I can't get hold of my hosting company. The phone number I've got is off the hook and the mobile is switched off.
The RaQ's hosted at Interhouse in London but I can't find a number to ring to see if they'll give me access to my server directly.
Any ideas?
Cheers, Rob.
edb49
08-19-2002, 02:49 PM
Rob
Where are you based? Want me to run along and knock on the door for you! ;) I doubt very much if you're hosting through a 3rd party you'll be able to get physical access. What company are you colo'ing with?
robjohnston
08-19-2002, 03:00 PM
Hi. I'm based in Barnet, North London and the server's in Harbour Exchange Interhouse. The RaQ's with a company called cian who up untill now have been very good but this is getting bad, I've got a lot of people ringing my up because no emails are getting thru.
When I signed up I asked if I could have physical access to the server so I could upload big bits of data and do backsup etc and they said "no probs".
As I said, up until now it's been ok, I have been able to ring up and get thru to someone quickly.
Cheers, Rob.
seg fault
08-19-2002, 03:15 PM
Can you call the DC directly?
robjohnston
08-19-2002, 03:20 PM
I wish I could but I can't find any numbers that are being answered at this time. It's now 8.30 so I guess all the sales staff have gone home.
There aren't any support numbers as far as I can see.
seg fault
08-19-2002, 03:22 PM
:( Looks like it will be a loooong night
robjohnston
08-19-2002, 03:29 PM
A ha. Just got a call from them to say I can go down there tonight
Thanks for your help, Cheers, Rob.
edb49
08-19-2002, 03:31 PM
Worth thing really isn't it :|
