What form of communication (as a web host) do you think is the best and most useful form of communication (i.e. forums, trouble tickets, emails) for general inquiries?? I personally think for general inquiries a forum is the best place to have them answered. In a lot of cases, other forum community memebers can answer these general inquiries.

yes forums are one of the best places to find common answers.

Originally posted by ForumsAddict
yes forums are one of the best places to find common answers.

A little biased aren't you? :D

IMO, forums are only good if you have people there(ie members) What good will an empty forum do for a potential customer? It only implies to them that it is brand new.

True. :eek:

yes forums are one of the best places to find common answers.

only if they have members, sorry i didnt add that :D

In the other case e-mail/ticket would be fine..i guess..

Forums if they are active... other than that IM's and Help desks.

My answer would be email.
I agree with akashd :)
We have not had good luck at all with forums.
I think we have had about 3 forums since 1999.
I think they can be an asset IF they are used, and people participate.
Our client base just dont seem to be avid forum posters either.

Hehe...I have noticed a good way to get people to post is to hold some kind of content. My host held one in which the first 5 people to reach 150 posts by x date would get a free reseller account. But then you see, even after the 5 winners post their 150 posts (and other competitors), then they'll all be addicted. ;)