Hello

An exclient overused about 1000 GB of Bandwidth on a VPS.
My TOS clearly states the prices.
He is not living in England(Where my company is).
what can I do?

Thanks

Hello

An exclient overused about 1000 GB of Bandwidth on a VPS.
My TOS clearly states the prices.
He is not living in England(Where my company is).
what can I do?

Thanks

Not much. I would suggest you cap your client's usage so they can't do so much damage. If you see them going over then contact them to work it out before it gets out of hand. In the VPS and dedicated markets it's way to easy to jump ship and run to another host if you get in to deep with one.

Suspend his service until he pays back-owed bills.

Suspend his service until he pays back-owed bills.

He has been suspended . His website was a proxy and is not something that really matters.

well... im guessing its already been done but...

make sure it clearly states your policies in you TOS and AUP. Then, take the action required (as stated from the policy) against his/her account(s).

Next, i'd probably "cap", as WII-Aaron stated, the account to something more suitable.

That's why bandwidth is almost always paid for in advance, not "after the fact".

You're not going to get paid. Chalk it up to experience and let it go.

--Tina

Just suspend his account and make sure that it stays suspended until he pays up. If he hasn't paid within a week just delete all his files off the server.

That's why bandwidth is almost always paid for in advance, not "after the fact".

Hi Tina,

I hope you don't mind but I was wondering if you could explain your statement in a little more detail.

Pretend I'm hosting with your company, dedi server and I have a 2500GB limit. If I reach 2500GB mid month do you shut me down?

I agree with Tina that this is lost $. I believe if you report this to your accountant at EOY it can be placed in it's own tax column and counted as a loss.

Hi Tina,

I hope you don't mind but I was wondering if you could explain your statement in a little more detail.



Customer limit is at xxx
Customer reaches xxx and is warned/suspended
Customer needs to upgrade/purchase another block

--Tina

IMO

The customer is going to run and not pay the bill, threaten debt collection within his local area and FOLLOW THROUGH WITH IT.

Contact a debt collection agency within his area and sell the account to them.

If you don't want to deal with it, I can :) Just gimme a PM and i can find you an international debt collector. Ive had to use them a few times.

Regards,
Logan

How much bandwidth came with the plan and how much does the client owes you now?

Customer limit is at xxx
Customer reaches xxx and is warned/suspended
Customer needs to upgrade/purchase another block

--Tina

Nice process! As long as a warning takes place before suspension then I think that's 100% reasonable.

Nice process! As long as a warning takes place before suspension then I think that's 100% reasonable.

The TOS is plenty of warning. Its nice that warn the client, but its not mandatory. I send out warnings at 70,80,90, and then disconnect at 100% unless a client has an authorized credit card on file (for which they have already authorized overages).

The TOS is plenty of warning. Its nice that warn the client, but its not mandatory. I send out warnings at 70,80,90, and then disconnect at 100% unless a client has an authorized credit card on file (for which they have already authorized overages).

All I know is that if we went over our bandwidth limit with any of our providers and were "shutdown" without warning, our company and our servers would be on our way out the door. While the world if full of crazy jumpship type clients, there are still a few of us honest people around. Somtimes overages happen!

Ban him ofcourse, send him the bills again, and say if he doesn't pay this will be a matter to the police(this will prolly scare him off, and pays it).take contact with your local police authorities, they will help u.

All I know is that if we went over our bandwidth limit with any of our providers and were "shutdown" without warning, our company and our servers would be on our way out the door. While the world if full of crazy jumpship type clients, there are still a few of us honest people around. Somtimes overages happen!

Understandable, but you have to remember that a TOS is a warning, plus i already mentioned the warning emails AND the option of using a CC to avoid the disconnection.

Ban him ofcourse, send him the bills again, and say if he doesn't pay this will be a matter to the police(this will prolly scare him off, and pays it).take contact with your local police authorities, they will help u.


IMO, the police are not going to do a thing. They don't chase up hosting bills for online businesses; Debt Collectors do.

The police have better things to do.

my 2c

I have to agree with Tina Method. The client should be fully aware of how much bandwidth he/she may be using. Once the client reaches the limit they should of upgraded the bandwidth amount. I am pretty lenient when it comes to overage but if its something I can't cover out of my own pocket then to bad.

AH-Tina makes sense :)

This is a n issue. If you place the policy of suspending at 100%, like Mekhu said, some of the honest clients will be displeased and even leave. If you do not put the suspension at 100% and just charge them when they overage then the chances of getting paid for the overage is very less. Its a lose-lose situation.

I guess the best thing to do is to make sure you get the warning email when the bandwidth reaches 100% and give a courtesy call or email and limit their throughput to may be 1mbps or 10mbps. This way you are not totally cutting off, its just terribly slow. Then I'm sure they will notice or will reply you. At that point you can resolve the payment issue for the overage.

I agree with Tina, and most programs such as cPanel will automatically suspend a site when the package bandwidth limit is met so there would be no overage unless you allow it.

Customer limit is at xxx
Customer reaches xxx and is warned/suspended
Customer needs to upgrade/purchase another block

--Tina

Its simple as this, you should have followed this.

If it where my problem, I would drop the overage charges in exchange for the customer agreeing to upgrade to the next plan up that meets his/her bandwidth requirements.

I agree with the above, instead of suspending them, get them to upgrade.

Peaceful :)

I also agree :)
If they upgrade, you will get more money and hopefully less problems :)

Everyone seems to have overlooked the type of client that MountedWeb said it was. The client was running a proxy which suggests a shady type of client. Also he said it was a ex-client. This guy isn't going to pay no matter what he does. If you have records of the resources and service he consumed and didn't pay, if you can claim a bad debt on your taxes and be done with it.

On the assumption they don't pay and they are a UK resident file a claim with the small claims court. You may never get anything off him, but at least you would have some satisfaction.

Customer limit is at xxx
Customer reaches xxx and is warned/suspended
Customer needs to upgrade/purchase another block

--Tina

Yes this is the easiest way to make sure no one goes over by a large amount and I would consider 1,000GB quite a bit.

If you pro actively monitor your clients BW usage then you would be able to suspend there account until they pre-pay for more.

I do not think you are going to get paid. You may have to right this off as a bad debt of sort.

Are you using HSphere FreeVPS, Virtuozzo ...

The people will be more helpful and each control panel or VPS has their own way to manage resources like Bandwidth.

I will be more than happy to help...