I signed up with a reseller plan with Surpass Hosting, who i Think is part of HOST ..... DIME...com

Anybody know anything about this guy?

Until today its been good, but today 90% packet loss to my sites for over 9 hours, and no response from them.

Any body deal with these guys?

They don't look too honest either. Looks like they copy people's site designs: http://www.webhostingtalk.com/showthread.php?s=&threadid=55716 - That alone would be enough to make me run.

One look at their site scared me off enough :)

They wont answer my emails concerning the cancellation request.

Stay away from these guys.

TROUBLE

for your reading pleasure

please tell me where I yelled and was rude... PLEASE?

Here is the email exchanges

From: Bill xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Sent: Saturday, August 17, 2002 8:37 PM
To: 'support@surpasshosting.com'
Subject: Cancel my account



I have had enough. All day today my sites have been dead slow or not reachable at all. One of my customers even called and complained. Please cancel my account effective immediately. I have moved to a bigger provider that can better support my business. I will expect a reply with on refund status on the unused portion of my payment.

Good Day
Bill

Like 24 hours later my sites still down i send another email

From: Bill xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
To: support@surpasshosting.com
Sent: Sunday, August 18, 2002 9:25 PM
Subject: FW: Cancel my account

If I am not contacted about this I will submit a charge back to my credit card provider. Talk to me !!!

And then they respond like almost four hours later with this...

-----Original Message-----
From: Support-S [mailto:support@surpasshosting.com]
Sent: Monday, August 19, 2002 12:38 AM
To: Bill xxxxxxxxxxxxxxxxxxxxxxxxxxx
Subject: Re: Cancel my account

1. There is no need to yell and be unprofessional, I dislike dealing with people like this, very very rude

2. You will get a refund by check for the prorated unused monthly charge.

3. You can not do a charge back because we have proof that the service was provided, you were just wanting everything 100% perfect. We have proof of this and your charge will not go through.

TELL ME WHERE I WAS RUDE???

You weren't rude... its the guy.... supposing that that is the full email.

Screw hosts like him :D

Originally posted by balabachi
. . . . . . . .

TELL ME WHERE I WAS RUDE??? . . . . .!!!

Just stay away
Good Day