Tipmoose
03-06-2008, 10:09 PM
I want to let folks know about the uncommonly good experience I had working with Fluid Hosting and Dave Tong. I also want to thank the WHT users who suggested FH to me. I understand this is my first post and some may want proof that I'm not a shill. I'm happy to provide that verification.
I had made two very large mistakes in a row by choosing IPOWER initially, and IXWebHosting secondarily for my webhosting needs. I quickly discovered that 90% of IXWeb's support staff is offshore and really isn't particularly interested in fixing issues or even responding to Tickets in a timely manner.
It took over two weeks for them to diagnose the sporadic slowdowns my site was experiencing to an overloaded MySQL server. This poor server was barely able to stay available for more than 2 days at a time and was processing well over 1300 queries per second. And so, on Friday afternoon I called and asked what it would take to get my database moved to a new, less busy, DB server and my webserver pointed there. I was assured it would be a matter of hours.
Two days later, at 4AM, I contacted Dave at Fluid. He explained my options and I signed up. I was astonished to find competent tech/admin personnel manning a support chat at 4AM on a Sunday.
By 12:30PM that same day, my site was up and running. I simply cannot say enough about the level of service Dave provided, as well as the courtesy he showed me when I asked many stupid questions during the transition. I would recommend Fluid whole heartedly.
I had made two very large mistakes in a row by choosing IPOWER initially, and IXWebHosting secondarily for my webhosting needs. I quickly discovered that 90% of IXWeb's support staff is offshore and really isn't particularly interested in fixing issues or even responding to Tickets in a timely manner.
It took over two weeks for them to diagnose the sporadic slowdowns my site was experiencing to an overloaded MySQL server. This poor server was barely able to stay available for more than 2 days at a time and was processing well over 1300 queries per second. And so, on Friday afternoon I called and asked what it would take to get my database moved to a new, less busy, DB server and my webserver pointed there. I was assured it would be a matter of hours.
Two days later, at 4AM, I contacted Dave at Fluid. He explained my options and I signed up. I was astonished to find competent tech/admin personnel manning a support chat at 4AM on a Sunday.
By 12:30PM that same day, my site was up and running. I simply cannot say enough about the level of service Dave provided, as well as the courtesy he showed me when I asked many stupid questions during the transition. I would recommend Fluid whole heartedly.