I am posting this only because I can't contact my hosting service in any possible way!
Also it was on this forum I found Hostpacket, and their sales person gave me a quote
and encouraged me to contact Hostpacket.

I joined Hostpacket, the first of this month. The service has been excellent, until today.

Yesterday, the only day I don't monitor my site. I log on in the evening to find half my site
is not working. It appears that Hostpacket made a system setting change that affected my site.

I decided to wait till this morning to contact them, via the chat support.

NO, chat support, it is listed as unavailable.
I tried email, the email gave me an error, going to hostpacket.
I tried the customer support, trouble ticket, I can't even login to it!
I tried telephone support, only to find a voice mail message, and now I discover,
that phone support is non-existent!

I want everyone to know that I have been a happy customer, until today.
Heck on Sunday I was able to get chat-support at 8pm PST. That was incrediable.

But now I can't work on my site because of the system change they made and this is very frustrating.........

I hope this is only a blip on Hostpackets service map, and not the norm........... time will only tell....

Hello,

Dear friends, really sad to hear that.

I believe they have to keep their valued clients like you, up to date with every single step or operation that they are about to do.

Hopefully your site goes back to it's previous way and you will be as happy as you were before.

Lucks with you.

Although I couldn't contact Hostpacket via their "contact" email popup.

I just tried again from my ISP pop3 acct. and my email was promptly responded to by kevin. BTW Kevin is exceptional!

My pages are back up and I am happy again.

So chalk one up for Hostpacket, they again fixed a problem immediately.

Now they need to address the issues with the support tickets,
Telephone support...

Originally posted by mrmax
NO, chat support, it is listed as unavailable.
I tried email, the email gave me an error, going to hostpacket.
I tried the customer support, trouble ticket, I can't even login to it!
I tried telephone support, only to find a voice mail message, and now I discover,
that phone support is non-existent!

Maybe you should let them know, some of these could by unintentional problems (like their support desk script is broken maybe).