hello everybody!

I wish surf some sites hosted by burst.net

thanks,

but you can help me, at the moment my choose is between hostrocket.com, hostmatters.com and burst.net; I need 500 mb, my nameservers, and 5 mysql db. (budget max 80$/month)

The only one I'd recommend out of those three is hostmatters.

Greg Moore

You can get a dedicated server for that price I think.

I dont't understand, this most frequented forum!

anyone use it or it's very good and comments are useless,

thanks for your courtesy.

BurstNETs speed at the moment is excellent.. hardly any downtime too. I had huge problems with them back in the summer 2000 though.. but lately its been smooth. You should know that they are planning a move soon to their own NOC that just hasn't sat well with me. Their connection will be going down to a T1 and months later they will add redundancy (I only wish they would do that first before moving anyone over.. but they decide on what they feel is best I guess). I am staying with them to host a few small sites through this mess and I'll let everyone know how that turns out. Support hasn't been much of a problem, I'm a very patient person though. So if you are looking to get support answered right away (in a few hours) they might not be your best choice and you might want to go with the smaller hosts on your list.

I know, you didn't ask for info.. but I thought maybe it would help you out and some of that info. is something you should know about before ordering anyway.
If you want to test out sites they have hosted.. here is their client sampling page: http://www.burst.net/clients.shtml

Good Luck

Correction:
There is currently a T1 line to our sales/support office.
We have been using this line for testing and selecting our backbone over the past 4 months.
The line to the new data center is a DS3 from Sprint, the same speed as our current connectivity. A 2nd DS3 line will be added for redundancy within 60-90 days of the data centre opening, and a third line is planned within 6 months following that. We ARE NOT running the new data center of a T1.

PS: BurstNET™ has been doing alot lately to improve our support levels and response time, including implementation of an email based support ticket system.

Sean R.
BurstNET™

LOL, my bad Sean.. hehe that's what I get for posting at 2 AM :o
I just opened up the email you sent and that's exactly what you told me..
I mixed up the test line with the actual line you'll be running.

P.S. I haven't had many problems since you guys implemented the help desk so I have not that much to say about recent support speed. :D

I never using their services.
But they help me to solve my cpanel problem (very fast) by replied my posts on hostcoalition.

Worth to try for their services.

I do not recommend Burst.

I cancelled my accounts with them twice and never received the promised e-mail confirmation.

When I opened a support ticket about ten days later, to confirm my cancellation, I was told they were waiting for some number of accounts to decide whether they would cancel or not, and then send the confirmations then. I opened the support ticket before my cancel effective date, but did not receive a response for three or four DAYS -- now AFTER the cancellation date.

When I asked them to confirm my accounts were cancelled in their system, the support ticket response was... to close the ticket. ???

Never received the promised confirmation from them.

Then, several days after the ticket was closed, I received this e-mail from them asking me to write back to tell them what they should do about the issue.

HUH????

(a) it was already closed
(b) as if it wasn't clear enough to start with, I wanted to CANCEL.

This process was done according to their own instructions and they couldn't even do this simple thing without problems. I also have experienced many problems with the Sprint backbone (in my travels on the internet) so I didn't want my websites disadvantaged from their access point with the new NOC, which is one big reason why I cancelled with them.

Use at your own risk. I do not find their service reliable. Or timely!

:D Bailey

So basically what you are saying is that you were never a BurstNET™ client, but yet you are complaining about our service?...you sure have alot to gripe about over one little email. It's not like we are incorrectly billing you for service or anything like that...BurstNET™ is 100% honest, it just that UltraSpeed USA's customer records and billing was a complete mess, and has taken us forever to sort thru it all.

UltraSpeed USA cancellation notices also have not been sent out yet, because there are still many outstanding clients that have neither cancelled nor confirmed. We are in the middle of suspending/deleting these outstanding accounts, and then the confirmation emails will be sent out for those individuals that have cancelled.

On a side note, there are individuals out there that have had problems with every backbone available. Sprint may be bad in say texas, but be good in the Tri-State area...regardless we went thru a time consumiing selection process for our backbone, and finally settled on Sprint due to the high level of support we recevied, pricing, and "current" service levels. Sprint had many problems, but in our research we found them to be mostly 2-3 years back...with most current clients quite pleased. At that point we ordered a T1 for testing purposes about 4 months ago. This test line has had zero problems since installation, and Sprint met the installation date within a few days. That confirmed our decision to select Sprint as our primary DS3 backbone provider. We will stand behind their service levels at this point, for we have received service above and beyond what we expected from Sprint.

Sean R.
BurstNET™

Ok, I can believe their billing was a mess....and that it would take time to clear up along with integrate the accounts, etc.

The question is : Will cancelation confirmation be sent out to former US clients who have canceled?

I myself closed all our accounts on 2-14-01, yet have not received confirmation yet. I have also -not- been billed, had a credit card charged, etc. So I personally have not seen any attempts to deceive, etc. I do know that our old reseller acct was closed sometime ago, so I'm not personally worried.

Sean, I, along with alot of other folks here realize that what you guys are wading thru with the sale is a first class royal pain, we just want some piece of mind.

Regarding Bursts service - for the short period we were with them after the sale of US, we had no problems that weren't fixed. Our reason for leaving had alot more to do with what we were told by US in the 2 weeks leading up to the sale.

Regarding the T1 issue - given the costs for a T3, I'd test out a T1 first to make sure the vendor wasn't FOS first too. So I see nothing wrong with their plan of action. At what? $10k / mo for the DS3, I'd go cautiously too.

Originally posted by Kaith Sutai-Rustaz
At what? $10k / mo for the DS3, I'd go cautiously too.


Where ?? .. it's a little more ;)

but I totally agree with the comment, I would be cautious too, and test the T1 before getting the t3

Originally posted by BurstNET
We ARE NOT running the new data center of a T1.


:emlaugh: i was like wtf :P a big co. like burstnet will be runnin a t1 at their new dc...

Well I would like to let everyone know that one of my two promised cancellation confirmations did arrive a couple of hours ago from Burst. It had the wrong cancellation effective date on it, but at least I am confirmed. That IS peace of mind, and for that I wish to say "thank you."

Apparently a little bad press goes a long way. :)

FWIW, yes, I was a Burst client for a short time. Understand that I was thrust into this situation by force, not choice. It is unfortunate for Burst that clients were put in this situation, but then again Burst created & took on this situation _by choice_. On examination of Burst's services, I was not convinced they were the right company for me, particularly once the new connection was up.

To pink64> Understand that surfing Burst.net sites NOW will NOT be indicative of their service level in a month, in three months, or in 9 months. Their connection is changing, and the only way to measure the new connection is to wait until they are fully running on it.

Furthermore, the rough road I have had with the simple task of getting two accounts cancelled on a particular date -- Feb. 20th -- has been, what I consider, extraordinary. This is a basic account cancellation, and I followed the instructions. ??? Why such a big deal?

(And this, after Burst said all the records were there and the transition would be smooth! >> Do a search on this forum... *ahem* Don't blame others for not understanding, when a vastly different picture was painted for us originally...)

Sean, I can certainly empathize if things aren't going as smoothly as you may have hoped. But I HAVE used your support services and... ;) they left a bit to be desired. Sorry!!! I can't change the facts. I'm not griping, I just shared what actually happened. If you'd prefer, I'll dig it all up in history and cut & paste, and then everyone can just judge for themselves.

Personally speaking, as a web host, I get back to my clients in sooner than four days and I don't send them weird e-mails after a ticket has been closed. I also keep their dates straight. There's no excuse for anything but that, when there's clearly a paper trail right in front of me. *shrug*

As for Sprint, I am glad you're happy with their service. I'm not. And I have piles of tracerts to show why. *shrug*

I hope your day goes better soon! :)

:D Bailey

Short update... Got the cancelation notice in the email.

Now if I could just talk my new host into adding a ginsu knife set to the hosting deal. <G>

...to know company profile, for me very important signals also are the absence of forum for users and the sticker for person online, a person (sigh!) never found during last 7 days.
sorry for poor english!

thanks to all

1. We removed our public forums becuase of spamming/advertising by non BurstNET™ clients.

2. The online chat on our site is down for two reasons:
a) Digi-Chat is having problems. The chat function is one of their products, Groopz, an outsourced service. They were moving their servers from Dell Host to Rack Space, and that caused much downtime..as in like weeks... And now we are in the middle of switching to Groopz 2.0, because Groopz 1.0 was buggy and kept crashing. They also had no backups of our settings. We are working on running the software on our servers instead of theirs. Once that is done, online chat on our site will be available once again.

Sean R.
BurstNET™

Originally posted by baileysemt123
Well I would like to let everyone know that one of my two promised cancellation confirmations did arrive a couple of hours ago from Burst. It had the wrong cancellation effective date on it, but at least I am confirmed. That IS peace of mind, and for that I wish to say "thank you."

Apparently a little bad press goes a long way. :)

FWIW, yes, I was a Burst client for a short time. Understand that I was thrust into this situation by force, not choice. It is unfortunate for Burst that clients were put in this situation, but then again Burst created & took on this situation _by choice_. On examination of Burst's services, I was not convinced they were the right company for me, particularly once the new connection was up.

To pink64> Understand that surfing Burst.net sites NOW will NOT be indicative of their service level in a month, in three months, or in 9 months. Their connection is changing, and the only way to measure the new connection is to wait until they are fully running on it.

Furthermore, the rough road I have had with the simple task of getting two accounts cancelled on a particular date -- Feb. 20th -- has been, what I consider, extraordinary. This is a basic account cancellation, and I followed the instructions. ??? Why such a big deal?

(And this, after Burst said all the records were there and the transition would be smooth! >> Do a search on this forum... *ahem* Don't blame others for not understanding, when a vastly different picture was painted for us originally...)

Sean, I can certainly empathize if things aren't going as smoothly as you may have hoped. But I HAVE used your support services and... ;) they left a bit to be desired. Sorry!!! I can't change the facts. I'm not griping, I just shared what actually happened. If you'd prefer, I'll dig it all up in history and cut & paste, and then everyone can just judge for themselves.

Personally speaking, as a web host, I get back to my clients in sooner than four days and I don't send them weird e-mails after a ticket has been closed. I also keep their dates straight. There's no excuse for anything but that, when there's clearly a paper trail right in front of me. *shrug*

As for Sprint, I am glad you're happy with their service. I'm not. And I have piles of tracerts to show why. *shrug*

I hope your day goes better soon! :)

:D Bailey

Wow, I guess you do this to everyone? Perhaps you can practive what you preach from now on? Out of all the issues I brought up about Burst myself before, I would't be "stressing" about the small issues that you aren't going to have to pay for or spend or lose any time or money on. I think they've covered this issue better than any of the others and I'm glad to see the improvement, no matter what other issues I believe to be prudent, this one was just doing exactly what you're getting on anyone's case about that's not specifically in regards to VO. Hmmm... Nonetheless, it's good that Burst is picking things up in regard to some of the issues.

thanks to all for posts, but what I was waiting for is not arrived!

I wish read a list of sites hosted by burst.net! :(

thanks

If you go to burst.net yourself there are a listing of about 10 clients there. I can;t remember the URL but I just saw it there a few days ago. Let me know if you can;t find it. Also, I think they are moving to their own NOC(Network Operations Center) in the coming weeks so the speed may vary greatly then.

thanks Paul,

I prefer an indipendent list of hosted site, or personally listed by owner.

we can see, next days.

bye

pink64> I don't know of any "lists" of sites that are hosted by any particular company. Short of the company going into their database and making a big list for you...

...and understand that such a list would probably be in violation of their privacy policy, so they are prohibited from posting or providing such a list, with the privacy agreement they've made with their customers.

If Burst customers wish to come forward one-by-one and reveal their host to you, that would be their prerrogative. If Burst has come up with a list of customers who've OK'd their being listed on their homepage, that's a good place to start.

But there is no master list on the internet of "who's hosted where." Such lists would be a meat market for hosts who would spam their competitors' customers to try to get them to switch.... ugh, what a mess. :)


:D Bailey

...sorry, the meaning of list for me was "some" sites, 3,4 or 5, posted by owner, no investigation or privacy violation.

bye

I didn't want to reply in public to this thread but here goes... I've hosted with Burst.net for the last ~6 months and I'm currently looking for a new host. I'm not unhappy with their speed, they are fast. In the last month or so tech support has become increasingly hard to reach. Phone calls go unanswered as well as AIM instant messages. My server has been and still is way over sold. Your mileage may vary but currently this is my opinion of them.

Would this scare you... been this way for about 24 hours even after emails and IM's to support Filesystem Size Used Avail Use% Mounted on
/dev/hda1 251M 120M 118M 51% /
/dev/hda5 12G 11G 45M 100% /home
/dev/hda7 1.5G 1.2G 210M 85% /usr
/dev/hda6 2.0G 741M 1.2G 39% /var
/dev/hdc1 25G 17G 6.8G 72% /backup
bash$



[Edited by Mbarb on 03-12-2001 at 10:47 AM]

Issue corrected. That was the Carter server, one of the oldest we have...as you can see it still uses IDE hard drives even. Hardware is going to be getting replaced in the very near future, to get it up to par with the majority of our other machines. The reason that machine filled up like that is because quotas are not installed on all users on that server. Quotas are installed on most of our machines, but Carter being one of the oldest, it does not have them yet...as it is a new feature that was implemented with only recent versions of CPanel/WebHostManager.

Sean R.
BurstNET

me me me!
I use Burst for my dedicated server. VERY happy.
I have the $99.95 deal, which goes up to $149.95 after three months (still a good deal I feel) . Six month contract required. It has cpanel and web host manager. I don't use the webhostmanager much after the first few days, cause i am not a webhost, but the cpanel serves me well for site i am building. I am gonna be releasing a bulletin board site about my comic books as soon as i get it done.

Arcadia
arcadia@wyn.net

arcadia,

do you have a website they can check out?

Greg Moore

Originally posted by BurstNET
Issue corrected. That was the Carter server, one of the oldest we have...as you can see it still uses IDE hard drives even. Hardware is going to be getting replaced in the very near future, to get it up to par with the majority of our other machines. The reason that machine filled up like that is because quotas are not installed on all users on that server. Quotas are installed on most of our machines, but Carter being one of the oldest, it does not have them yet...as it is a new feature that was implemented with only recent versions of CPanel/WebHostManager.

Sean R.
BurstNET






Why not mount another drive for now? Why don't you just set the user quotas? Cpanel/WHM might offer a way to set them via a graphical interface, but there's nothing stopping you from doing it the regular way. That ought to solve the problems, rather than waiting or risking it happening again with the system unchecked for a duration that a user (or user(s)) might upload large files. Further, you can create a shell script, or just use a command itself, in a cron job that can check the disk usage and alert you before it gets out of hand. A wise choice for any system, old or new.

I should not have contacted burst.net this way...but since the thread was already here I figured it would be Ok..Sorry.



[Edited by Mbarb on 03-14-2001 at 10:25 PM]

This is not the place/method to contact our support dept.
However, since posted here we must respond here.

That is incorrect, it was connectivity problems.
We were being flooded, and the line was at capacity.
This has been corrected, and the offending clients sites suspended/deleted.


The load on carter is perfectly normal:

10:05pm up 4 days, 1:12, 3 users, load average: 0.89, 0.90, 0.74
163 processes: 151 sleeping, 2 running, 10 zombie, 0 stopped
CPU states: 24.0% user, 7.5% system, 0.0% nice, 68.4% idle
Mem: 387412K av, 361800K used, 25612K free, 676436K shrd, 102476K buff
Swap: 265032K av, 18564K used, 246468K free 119300K cached


Sean R.
BurstNET
System Administration

I have been reading this forum for a few weeks now. I've only replied or posted to a few threads. The one thing I have noticed is when ever you read something posted by baileysemt123 take it with a grain of salt. He only supports his own reseller hosting company and he has nothing good to say about anyone else. Yet, according to his post he has some experience with every company out there. Maybe, he has been with all the hosting companies and they sent him away. I could be wrong, but how do you feel about the "know it all", "been everywhere", "done everything", my company is the only one that's right attitude? His company is the last on earth I would do business with.
I admit I have never used his service and I would never presume to know about the thousands of hosting companies out there. I just read and look for a trend in postings.

Just my opinion.