What is everyone's opinion on LogicBill? We were going to use ModernBill, just because we were so used to it and knew what to expect, but they are really a poor product anyway. Besides, they were terrible to even get the initial license going, and their own billing system was not allowing me to login to change the credit card on file, so after days of an open ticket about it, I saw my login finally started working (after days of the inability to log in). However, with their poor database design and bug/security history, I just decided to cancel the license and we're looking for alternatives now.

I was considering WHMCS, but I'm just not sure. I won't use ClientExec or WHMAP, as I don't find those to be designed for any serious level of hosting (thousands of clients across hundreds of servers, for example, though they seem fine to offer for resellers on a single server), so after looking into a LOT of different billing softwares and regretting not having the time to code one before launch, we're considering on either WHMCS or LogicBill.

I'm learning toward LogicBill. Does anyone have any comments on it? I'm just looking for something that is reasonable until we can roll out our own in a few months (as we have the time), and the database design lending itself to make it an easy migration (depending on our design, of course) is important as well.

We don't want a badly designed database that's convoluted. We just want something the most bug free, stable and fast, and something that will last several months, if needed. It should be compatible with Cpanel, though DirectAdmin would also be desirable. We'll eventually move away from both of those control panels for our own when it's complete, and will likely make the billing system change at about the same time. Overall, just something workable that won't present a lot of problems.

We don't need a lot of features, but do need it to be reliable. Again, we've looked over a lot of other systems (Ubersmith, Clientexec, WHMAP, ModernBill, and so on) and none of the others seemed to be worth the price they were asking (they aren't that complex in my opinion to justify the costs, especially since we won't be using them in 6 months or a year, if even a month or two). It should work with authorize.net and paypal would be a cool addition. We'd appreciate any insight.

Well, to be honest I have never heard of LogicBill and therefore have nothing to comment on their software, but WHMCS and Matt have nothing but my thanks and respect. Matt has put out a great product that saved me from having to deal with Modernbill's "lack of service". So my vote would be for WHMCS if anything. It's a great product, but perhaps someone has experience with LogicBill and can speak on there behalf.

Yeah, I'm just trying to find out a little more information. I like the one time fee of the LogicBill and it looks nice and looks to do everything we need, but I don't know a lot about the history of it and bugs, security or support issues. I've not really read a lot of bad things about WHMCS, so I'm sure it would be a fine choice, but if LogicBill is just as good, I may as well use that, rather than some monthly fee or crazy high one-time fee for what it is.

You see, I have the unfortunate benefit of being a programmer with the lack of time, so it's hard for me to throw money at a product that I just don't have the time to develop right now due to other priority projects for the web hosting service we'll be launching soon. Anyway, LogicBill used to be called PerlBill if that helps (people I know used and liked it then, so I'm checking it out now).

I like the idea of owning something (which is why LogicBill immediately appeals to me, and it has everything we need), and it looks like it would be easily modified (if we want to save some time or get too busy to knock out a billing system as soon as we hope to have time to), but again, I think whmsc seems to be a decent alternative and we'll pick it if we don't find a good alternative like LogicBill to work just as well. Thanks or the input.

After researching these two specific softwares more, I believe I'll opt to try WHMCS instead and give their free trial a whirl. I think out of all of them that this is the best choice.

How long would it take to build your own? Seems like you would be better off starting off with your own system, rather than having to migrate accross to that 6mths down the track.

Stock up on RedBull and if yous get right into it, it shouldn't take you more than a week or 3. :D

How long would it take to build your own? Seems like you would be better off starting off with your own system, rather than having to migrate accross to that 6mths down the track.

Stock up on RedBull and if yous get right into it, it shouldn't take you more than a week or 3. :D

With a minimum amount of modules and features probably would only take 3 weeks to get done.

Now supporting dozens of panels and gateways thats another story. Oh and designing a nicely designed system may take longer. But hey are custom made systems ever clean? I've never seen one they always get ugly after a year or so.

With a minimum amount of modules and features probably would only take 3 weeks to get done.

Now supporting dozens of panels and gateways thats another story. Oh and designing a nicely designed system may take longer. But hey are custom made systems ever clean? I've never seen one they always get ugly after a year or so.

All the OP needs is cPanel, DirectAdmin, PayPal, Auth.net, and a nice user system to tie it together. A little CSS work, a few background patterns, and it shouldn't take more than two weeks to concoct. Granted, he doesn't have the time to do it, but it's not like every home-brewed solution has to compare with ModernBill.

security or support issues.

Talking about security, the buzz about WHMCS currently is that it's not very secure - i.e. not coded well. While I cannot vouch personally for any of these claims, some very respectable members on WHT have fun some serious issues that seem to be ignored or not being publicized in being fixed. Search around....

I'll check up on WHMCS more to look into the security issues, but all of the existing solutions aren't great anyway and I've seen security issues reported with all of them, unfortunately. Yeah, I don't imagine it would take over a week or two to create something stable and secure that would work with Cpanel and Authorize.net (and paypal and checks) for now (I don't need to worry about DirectAdmin support), but it's just time that none of us here have right now. Who knows, we might just go for it, but we'd really rather concentrate on other aspects right now. It's a tough choice.

Equally difficult is selecting a good, quality support ticket system and in my opinion they all suck and are way too costly for what they are. We also plan to roll out our own ticket system, but we want to make sure everything is fully turn key, and not basic or missing things clients will want, so the billing and ticket system are both going to take over a week each, unless we all can manage to dedicate our combined time to collaborate on these projects and I'm just not sure we can.

It's amazing when you really look around and want the absolute best that there's nothing that comes even close, yet all of the control panel, ticket system and billing system authors are raking in the money (in a lot of cases anyway) -- it's really disgusting when I think about it. Oh well, there's always a demand for a good (or better) product, but we'd rather just find something existing to use now so we can work on other things.

Equally difficult is selecting a good, quality support ticket system and in my opinion they all suck and are way too costly for what they are. We also plan to roll out our own ticket system, but we want to make sure everything is fully turn key, and not basic or missing things clients will want, so the billing and ticket system are both going to take over a week each, unless we all can manage to dedicate our combined time to collaborate on these projects and I'm just not sure we can.

It's amazing when you really look around and want the absolute best that there's nothing that comes even close, yet all of the control panel, ticket system and billing system authors are raking in the money (in a lot of cases anyway) -- it's really disgusting when I think about it. Oh well, there's always a demand for a good (or better) product, but we'd rather just find something existing to use now so we can work on other things.

You think SupportTrio or Kayako are really that bad? Explain.

You think SupportTrio or Kayako are really that bad? Explain.

Kayako is a wonderful product. Coming back to topic, logicbill price seems to very good. Try to check out their demo, it should speak about your requirements.

logicbill is from previouly famous perlbill software.

Perlbill was EOL, Logicbill is to replace it.

Both software are great, logicbill is very simple to use. I've a copy of logicbill running for dedicated server customers' billing, so for it's working fine, it does billing and doesn't look fanciful/complated as mb v5. The price is really cheap too. You should have a try.

I have not used LogicBill. But WHMCS does everything we need. And Matt gives a great support.

You think SupportTrio or Kayako are really that bad? Explain.

Well, that was a comment about helpdesks, I've checked out about 15 of them, and some looked okay (SupportTrio was actually one of them), but I needed to investigate it more. Kayako sucks, I've used it at various positions for several years and I don't have time to list all of the issues, but we are actually checking out SupportTrio. My comment was more aimed at the lack of quality in the billing software and to just say that the search for a good helpdesk wasn't much better.

I do like WHMSC's built in helpdesk, especially for the price. However, the last thing we intend to do is be cheap about things like billing and helpdesk software, so that's not really the issue other than as a programmer it's hard to force myself to pay for something we could create if we just had more time right now. But, some products do look nice and there has been a lot of time (and testing) put into them, so it's not altogether a bad thing. We're just still looking at our options.

By the way, you've said that WHMCS is not that great, as people have said a lot of problems exist, so what do you suggest over it? If I understand it properly, the code is ioncube encoded so I'm not going to be able to look at the code and get a good opinion about it, so I'd appreciate any links/info about these issues as I'm as of yet unable to locate any. Just remember, I've used ModernBill for many years and it's absolutely terrible, so that's definitely not an option, but I'd like to have everyone's input on what the better one is. I'm still unsure about whmsc or LogicBill.

Stick with WHMCS: better support, better features and a better price. Enough said :)

For now, i would have to say, go with whmcs. But i would not rule out ClientExec. My friend has saw a demo of the new-unreleased version. He has already switched from whmcs to clientexec, even tho it still isnt the best yet, he is preparing for the release of it. He says that it outbeats WHMCS. He says that they plan to release it in about 1 month.

Yes, your correct Ryan and hopefully it will be out this month. Fingers crossed....