So did anyone get there servers yet ? Its tuesday afternoon they said tuesday morning im sick of this bull****. They don't answer emails im about to call them but im sure the number is disconnected just like there domain expired and there "partner" company transoptics.com's domain will expire on the 24th and for some reason transoptics is hosted at catalog.com instead of there "great internap / no downtime cogent" noc...

If no one gets any servers by then then theres no way to contact them as the contact email domain
Chavvon Smith (8SZA4) chavvon@servetel.com
just happens to be missing

Domain Name: SERVETEL.COM
Registrar: NETWORK SOLUTIONS, INC.
Whois Server: whois.networksolutions.com
Referral URL: http://www.networksolutions.com
Name Server: NS1.SERVETEL.COM
Name Server: NS2.SERVETEL.COM
Updated Date: 23-apr-2002

Domain not found locally, but Registry points back to local DB.
Local WHOIS DB must be out of date.

So they partnered with eservers and got you to order because you trust them over a new startup so if they sold the 300 servers they offered in the deals they would have some nice cash right now.

If I dont get any response im going to do a chargeback soon..

Do you really think, we'd do this for a little amount of cash? :confused:

Well put it this way you are wrong, we have no intention of running with peoples money, if you want a refund you get one, like anyone else thats asked for one, as it happens to be no-one has... as the provisiong system is almost back online, servers will be built and handed out..

For those of you that have waited this out, we can only apologise and thank Hitspot for handing the domain back over to us again ;)

You can always contact us, and you will always get a response, no matter what the situation is at hand, we are here for you, as you are our most important asset.

Thanks
Imran

will be built??????????????

you haven't built them yet?
i thought they were already being built?? and a lot would go online tuesday from eservers ?!?!?!?

sigh.

Another innocent question coming up from me... :D

For those of you that have waited this out, we can only apologise and thank Hitspot for handing the domain back over to us again


Is eservers and hostmania merging or something like that? I know you said strategic relation...just wondering!

The servers are built, the just need the provisioning system to install the operating systems and allocate IPs.

We have had 3 admins manually building the o/s on the servers, but the provisioning system will allow us to get 2-300 servers up and running with the next couple of hours.
Thats if everything runs flawlessly

Imran

Ok, sounds much better. sorry if i sounded like i had a bad attitude.

Its just i ordered on 8/5/2002 - and i was told within 5 business days, and that has passed =/

do you think the provisioning system will be up today?

The attitude is understandable as its the same attitude we would have if our supplier didnt supply us with hardware on time ;)

well looks like i wont be getting my server until another 3-4 days

eservers says another 3-4 days delay
heh

sigh

Nevermined, this issue is being resolved.

Originally posted by cabalstudios

You can always contact us, and you will always get a response, no matter what the situation is at hand, we are here for you, as you are our most important asset.


Why would I contact you when I bought from hostmania directly are you handling support for them to now?

did anyone get their box yet?

nope a friend of mine said eservers emailed him and said it would be another 3-4 days but they would give everyone a free 512mb ram upgrade ... i dunno if that applys to ppl who got directly from hostmania cuz they forgot how to email or something..

I haven't yet, but I think we should give Imran and Shazad @ eservers a break. I'm sure they're doing the best they can to resolve the situation and get our servers up.

i guess
still disappointed

just a quick question here:
does the cogent deal have some sort of backup, instead cogent went down?
thanks!

Edit:
nevermind, just found it out myself! :)

Correct, if you go for the Cogent option there is no backup, however in the last 10months it has been in operation there has been no downtime.

From what I know, there is no backup.

Peter

I've been biting my tongue and giving them the benefit of the doubt, but this is beyond ridiculous. I ordered and payed on 7-10. After repeated delays and promises I was told a realistic date was Tuesday the 13th. Today (the 14th) I got an e-mail indicating that instead of the 1Ghz Celeron, I got a P3-866. No further details, so I still have no server and instead of an upgrade I got less (spare me the debate over the performance).
I'm going to sleep on this and figure out wether or not to keep the damn thing now. I had hoped to have three to four boxes operational there by now. At this rate it'll be Christmas before that becomes a reality.
Are there any other options in the Dallas area?

ouch

7/10 - 8/14 .. carry the 1 dot the i cross the t.... according to my calcualations it takes 35 days k... looks like my server will be ready sept 4th and instead of a p4 1.6ghz it will be a celeron 1.7ghz..


well at least you got an email from them better than what ive been getting they could at least make a news section on there website with what there doing we all know its not building servers..

Well, I think I too am becoming uneasy with hostmania. Initial communications were relatively quick -- replies 2 hours.

Now they only tell me something when I chase them. Doesn't make me feel confident in them.

Wondering how they will respond if something goes wrong.

I'm holding off, but nearing cancelling mode, because of the lack of information coming this way.

Started of that communications were friendly and I thought these guys will be ok, so ordered a linux machine from them and waited. (Okay not as long as some people)

2 days later, I asked so how long will it take, told 100 machine going online in the next 2 days.

waited 3 days.
Contacted them Friday and told ETA Tuesday (as I think everyone was).
Contacted Tuesday afternoon nothing.
Contacted Wednesday and told today definately.
Contacted Wednesday evening and told 1 hour.
Thursday nothing.
Contacted Thursday morning ... waiting reply.

Wondering if anyone has ever got a machine in the 24-48 hours typical time or the 3-5 days normal time (from their FAQ).

I've been debating between Hostmania (the Cogent promo) and FDCSservers (low-end). The Hostmania box is more powerful (faster CPU, bigger disk, more RAM) and I was leaning towards - in fact I almost ordered it. However, the box isn't the only thing. I also need support.

Hostmania doesn't answer their emails. I sent Chavvon some questions and after about 4 days with no answer I tried again. Giving him the benefit of the doubt and figuring that perhaps my email got lost, I sent another email. Another 3 or 4 days and still no answer. (btw - I also sent eServers.biz an email and never got an answer from them either *sheesh* )

Petr (FDCServers) on the other hand always answers promptly and courteously. I exchanged about 5 emails with him and he answered each and every one of them. I have to admit that impresses me. I've also read on this forum that Petr's tech support is as good as his pre-sales support.

Not much of a decision after all. It would be nice if Petr's box was a little more powerful, but this looks like a no-brainer.

Doh! :homer: wrong company comparison

:emlaugh:

Originally posted by onestar
I've also ordered a box from fastservers. And well what can I say but I'm impressed. Fast answers, always answered even when I repeated questions that were already answered.

And even more impressed when I got the server ahead of ETA :D
So impressed was I that I didn't know what to do with it:)

? this is the hostmania thread... the fastservers thread is 2 doors down on your left...

Originally posted by Abu Mami
btw - I also sent eServers.biz an email and never got an answer from them either *sheesh*

That's odd. I sent them maybe 10-20 emails over the course of the last couple of weeks and every one got answered, most within 30 minutes.

Ok finally got a reply to an email I sent..


Of course.

512 MB free RAM for the added wait. I'm serious about getting these install times right. We have another bunch of servers for install tomorrow and you'll be in that bunch.

We got a whole bunch of bad memory, so the server may go online without the
extra RAM. it will be added quickly though.

Regards,

CS

p4 1.6ghz, 1.5gb ram, 420gb internap bw for $139/mo with no setup isnt that bad of a deal to me ;)

Sure sounds like a lot of people have the patience of JOB. More power to you and I hope it works out in your favour.

But my patience is going to end :(

I have one server with them and so far so good. But what I worry most is their tech support. For example if I need my server to be rebooted. I dont think I can find anyone around doing it for me. I haven't ever need one yet. But I have called them a couple of times. Never got a live person. Is there anyone there need urgent support in the last few weeks???

Funny you ask that. I'm also wondering if there is anyone around 24x7 ? I've tried putting a ticket in and phoning during "their night" and nothing.

But I don't mind IF I knew what the real score was. Is there real cover or not.

Having said that I don't think hostmania (Chavvon) are trying to cheat us, the free upgrades for example and during "day hours" I do get answers, but the lack of full information is a problem.

same here, still waiting.

Shazad assured me I will get my box up soon, no definate date though. We will see what happens, I wanted to transfer over my personal sites last weekend but oh well.

Shazad, we are all waiting. Dont let us down. :)

Originally posted by Varun Shoor
same here, still waiting.

Shazad assured me I will get my box up soon, no definate date though. We will see what happens, I wanted to transfer over my personal sites last weekend but oh well.

Shazad, we are all waiting. Dont let us down. :)

Agreed.

he didn't give you a definate date ?? i was told monday =(

If it goes up monday. that means that it took 2 whole weeks to get it up !

I hope it doesn't take another 2 weeks for my second server that i ordered =(

Originally posted by Varun Shoor
same here, still waiting.

... assured me I will get my box up soon, no definate date though.

Whaaat! :eek: It is day 7+4 and we will get them soon Yet!?

My next billing date with the other hosting company reaches and I must pay for a whole month just for these delays.

:o

I am sure of eservers.biz but the problem is that their service goes through hostmania's data center. This makes me worry if they can give 24/7 service too.

Specially it seems they just don't reply to support requests when a major problem arises.

Also a feedback would be great after 4 days! :o

Mac

yeah well I didnt insist for one either.. he just said "soon" and I was like ok I will be waiting :)

I know that we will get what we were promised but the delays have been annoying to say the least, they should have thought of issues like these beforehand.

We will see what happens on monday. :D

first i´ve been told server will be up late friday night, after asking again tonight, i was told there´s a good chance that the servers come up on monday.
So i hope they come on monday, because i´m getting tired of waiting :D

But i´m not that surprised that it takes that long, as most people on this board said they had to wait very long for the server, but when it was running they all were happy with eservers support, uptime etc.

So as long as my server goes up, and stays up, i´m happy.

HMMWV

yeah, i opened my first hostmania support ticket last week, asking for reverse on an IP. well, i got a reply very quickly, but it said something to the degree of "Ticket closed as email was blank." i was like, what the f'? :) i use pine, so maybe the person's MS-based email client couldn't read my email. i was relieved at the length it took to receive the reply mind you.

I am in the same boat as wmac. The delays are going to cost me as well.:bawling: Enough to pay the setup fees I was hoping to avoid. I hope monday is the day but have started looking around again in case it is not. I have been trying to be patient but now I am just discouraged.

Tim

I sent emails to both Hostmania and to eServers. Didn't get a response from either one. I signed up for a box with someone else.

AFAIK they sold out all the boxes but you should have atleast received a response.. hmm :rolleyes:

Who knows what can we do if neither hostmania nor eservers answer customers.

At least they must post an update. :mad:

Mac

Originally posted by wmac
Who knows what can we do if neither hostmania nor eservers answer customers.Customers? Not! In this case, they lost a customer. I waited and waited, no answer, I went somewhere else. As simple as that.

I think eservers may have jumped the gun a little to release the special for the servers.

I ordered a server from hostmania when they first hit the scene, and got it quickly

However, every time I try to order one from eservers (for at least the last 3 months) they have always had none, sold out or other.

eservers have lost 4 orders from myself because of this.

n/m

Shxt!! I got this just now from eservers!! I don't know if I should believe them or not. They seems just like fabricating new excuses!! Now they can say returning money is impossible now due to other's fault!!
-------------------------------
When we began running this new server promotion, our credit card sales went through the ceiling. Our merchant processor (Ipayment) flagged the account for some large transactions and stopped paying us for credit card sales. To our customers, it looks like their CC has been charged and we've been paid, but in actuality we have not. Our credit card processor has not paid us for 95% of CC sales since July 31st. They think we're fraudently charging credit cards for some reason. Even though we have given them invoices and they have had zero chargeback’s, they still won't cooperate. We are turning up 130 servers in hopes that the funds are released and we can move on. We have also moved to a larger more reliable processing company to ensure this never happens in the future. Ipayments lack of respect for business is really disturbing.

You can imagine what this does to logistics. It personally upsets me because we have spent so many cycles dealing with these issues and it severely effects our service delivery. We just wanted you all to know exactly what the issues are and we're not a slow unreliable company. We have a customer interface system that will be used to keep pending customers updated in the near future. Sorry for the inconvenience.

I think their update is going to cause them more problems
then they already have. I don't think it cleared up very much
at all. If they were not getting paid since July 31 why would they not clear it up before putting up a special on 8/4. I am hoping it
is just an attempt pacify everyone.

I read a similar excuse in this thread from last month:
http://www.webhostingtalk.com/showt...&threadid=57372

They didn't specify the day that they were going to get 130
up but I was told "aiming for Monday". I ordered 8/4 so I figure
I should be in that 130. I will let you know if I get it.

Tim

ok - now its not funny anymore - i want my servers goddammit :)

If i dont get any news by the end of the day, a biiiig chargeback is comming their way!

Ive been waiting for weeks now - looong overdue.

Customers,

There are some points that you seem to be missing here:

1.) We have not lied to our customers from day 1, we have always informed them of any delays, we havent kept any information back from you (tell us if we have).

2.) the point about our merchant, that is no lie, think of this yourself, we took over 130 orders all ranging at $139 month, some were bigger due to colocation, cpanel, and server upgrades, our merchant is not releasing the funds as they think we are fraudently charging credit cards.

3.) there is no need to do charge backs on your account, all you need to do is email us, and we will refund your money, like we have said from day 1.

4.) We @ eServers have always kept our customers informed.

If you have any more issues you can take them up directly with our sales team sales@inap-eservers.net or sales@eservers.biz.

We, will be turning servers up through out today (Monday) and tomorrow (Tuesday).

Thanks
Imran

Originally posted by cabalstudios


3.) there is no need to do charge backs on your account, all you need to do is email us, and we will refund your money, like we have said from day 1.


I bought my servers directly at hostmania, and i have written them and called them several times, no answer...

Ive only heard good things about your services, but i ordered my servers at hostmania/chavvon before your offer was public (yes, its been that long :( )

Hey cobalstudios, 3rd party processor or actual merchant account via a bank?

I've had it up to my neck with ****ing 3rd party processors, holding their clients money at the drop of a hat.

I'm getting a couple thru my bank ASAP.

anyone get there box yet?

no...........

:bawling: :bawling:

of course its not this is just the email they send to everyone....

Your server will be online tomorrow at around noon central US time.

Regards,
Chavvon Smith


2:44pm... sorta late but what else is new..

same with "were firing up XX servers tomorrow and youll be in that BATCH" yea.. riiiiight

=(

im giving it till the end of the day

another day.. another lie...

its 7pm and yet there is still no SERVER :uzi: :angry: :uhh: :puke:

yep
looks like im in the same boat as you now

yesterday (sunday) they told me that they are getting 30 online on monday (todaY)

they told me id get 1 of mine today, well looks like they are pushing it again, another day. they are telling me tomorrow.....
late tomorrow

late tomorrow will turn into wednesday probably

Originally posted by cabalstudios
4.) We @ eServers have always kept our customers informed.

We, will be turning servers up through out today (Monday) and tomorrow (Tuesday).


Keeping us informed and not lying is nice, but it doesn't give us our servers ;)

Offering the additionnal 512mb of ram was also nice, but as nice as the offer is, it won't help much if we have to wait 1-2 months for the server. (BTW, what of those who ordered a server that had a gig of ram? Can the motherboards support more than that?)

Just how many servers did you turn out today? I'm curious... I'm anxious to get my hands on mine.

Originally posted by prime

Just how many servers did you turn out today? I'm curious... I'm anxious to get my hands on mine.

well I think they found the power button but that was a whole days work and there shift was over..

Originally posted by Faggle


well I think they found the power button but that was a whole days work and there shift was over..

Then I sure hope all those server have their power buttons at the same place on the case... or we'll be here long! ;)

I have a feeling this thread is going to be closed soon!

Closed for what?

Yeah, we ordered the 1GB RAM Box and Shazad said we will get a total of 1.5GB RAM.

Originally posted by WebHozt
I have a feeling this thread is going to be closed soon!

yeah? why should this thread be closed

I think he was referring to the jokes played.

But as long as you guys stay on-topic, this thread should remain open.

Peter

I can guarantee you guys that they haven't taken your money and run.

There has been a chain of extraordinary circumstances right at the time the servers were ordered.

I know it sucks, and it does sometimes feel like a lack of information is being supplied, but these things CAN happen.

First you have 120 server orders in 5 days. From 5 to 10, to 120 is a huge increase, so the logistics of this would be phenominal.

From that, you have a new merchant provider which has just processed over $25 000 in that time. Many providers don't realise how large you can go in a short space of time. While I do not agree with their merchant provider holding their funds hostage, I can really see how they would do this to pretect their own interests.

Next you have the inventory system domain getting lost. From an already action packed week or two of setting up servers and getting them online - this has also held their head under water.

While I know you can all say they should have been more prepared, domain names SHOULDN'T get dropped and more planning should have been put into motion, just remember how easy it is for any of us for this to happen.

We are all accustomed to e-servers taking a long time to setup servers, and we all know it is worth the wait. Hostmania is an excellent provider and is even more so worth the wait.

You have 3 months to issue chargebacks as specified by most banks, e-servers have already said you can be refunded no-questions asked, so what is the big deal?

Speaking only for myself, the big deal is the CONSTANT missing of commitments. If, on July 10th when my credit card was charged, they told me "we think this will take six weeks" I may have been okay with it. Two weeks later if they said it would be a few more weeks, okay. But each time I asked I was given a date of two or three days out. All I ever asked for was a "realistic" date so that I could plan accordingly. Is that too much to ask?

Originally posted by hosticle
You have 3 months to issue chargebacks as specified by most banks, e-servers have already said you can be refunded no-questions asked, so what is the big deal?

The big deal?
...hey, call me old fashion, but I do NOT like getting lied to, I do NOT like to seem like a liar to my clients (even though i always added a week to the date that chavvon said the servers would be there). I do not like to be put out like someone who does not keep promises on webmasterboards - just because of someone else’s incompetence. I do not feel safe with companies not responding mails, not answering phones and not defending themselves when accused as in this thread...

This is not only a question of me getting my money back, a chargeback would take care of that.

Be smart. I hate to see you all of you good people get taken. Ditch them immediately, and ask your CC for a chargeback... with their track record I wouldn't count on them even if they promised a refund. Read this thread carefully. Notice how they avoided specific questions? Notice how they shifted from talking about problems with servers to talking about problems with their CC processor. These are the marks of a con artist. Yes, it could be true; but it's more than likely not true.

Originally posted by hosticle
There has been a chain of extraordinary circumstances right at the time the servers were ordered.


Yea but most could of been prevented very easily..


First you have 120 server orders in 5 days. From 5 to 10, to 120 is a huge increase, so the logistics of this would be phenominal.


If they wernt equiped to handle 120 server orders in 5 days then they shouldnt of took more than a few signups at a time


From that, you have a new merchant provider which has just processed over $25 000 in that time. Many providers don't realise how large you can go in a short space of time. While I do not agree with their merchant provider holding their funds hostage, I can really see how they would do this to pretect their own interests.


Thats not excuse for the people who bought directly from hostmania

Next you have the inventory system domain getting lost. From an already action packed week or two of setting up servers and getting them online - this has also held their head under water.

Please.. they knew damn well it was going to expire just like they know that transoptics.com is going to expire 8/24 but they still havent renewed it yet... action packed week of setting up servers? haha riiight


While I know you can all say they should have been more prepared, domain names SHOULDN'T get dropped and more planning should have been put into motion, just remember how easy it is for any of us for this to happen.


How easy it is for any of it to happen???


We are all accustomed to e-servers taking a long time to setup servers, and we all know it is worth the wait. Hostmania is an excellent provider and is even more so worth the wait.


Good for you... I ordered from hostmania I could care less about eservers... another HORRIBLE PLAN.. Offer a deal .. get a bunch of orders you cant fill in a reasonable amount of time.. so what do you do? ..partner with eservers and get even more..


You have 3 months to issue chargebacks as specified by most banks, e-servers have already said you can be refunded no-questions asked, so what is the big deal?

We dont want to wait 3 months ... the big deal is they keep sending out emails saying "We are firing up XX servers tomorrow and youll be in that batch." or "Your server will be online tomorrow at noon." but yet IT NEVER IS if they would say a DATE in the first place it would be fine and if I knew it would be a month before I got my server I may not of ordered in the first place.

I strongly agree with the underpromise and overdeliver practise of running a business.

I know I have made mistakes in my own business, I'm just trying to say you are not getting ripped, just the worst possible timing for the total breakdown.

I know if I had never dealth with the company, I would be nervous about the whole thing.

I'm just trying to inject some positive and inspire hope :)

Originally posted by chrisb
Be smart. I hate to see you all of you good people get taken. Ditch them immediately, and ask your CC for a chargeback... with their track record I wouldn't count on them even if they promised a refund. Read this thread carefully. Notice how they avoided specific questions? Notice how they shifted from talking about problems with servers to talking about problems with their CC processor. These are the marks of a con artist. Yes, it could be true; but it's more than likely not true.

A chargeback should only be used as a last resort. Its not only bad for the company involved, but it can put a mark on your own credit.

I have to agree with hosticle on this one, things happen, problems crop up.. things that are way beyond your control. Everyone is right in their stand that they should have been prepeared, even I agree on that one but sometimes you just cant control the circumstances. You have to digest the fact that servers arent on time, not much you can do over here.

Christopher, what in the world is the point of a chargeback when you can ask for a refund? I dont see the relevance of your post. Con Artist? excuse me, go through the previous record of both companies and you wont find a negative comment only positive inputs.

I still have my hopes high, I have never believed in deadlines but everytime I go through the input of people with positive comments on eservers/hostmania I assure myself its worth the wait. No doubt that my patience might run out soon but then they are ready to give the refund without any question

And btw both companies use the same payment processor so both are being subjected to same scrutiny by the payment processor.

Ok you can all flame me now. :cartman:

Originally posted by Haze


A chargeback should only be used as a last resort. Its not only bad for the company involved, but it can put a mark on your own credit.

I think these people ARE at the point of last resort. A chargeback will NOT affect your credit; but it may affect the merchant's credit.

Originally posted by chrisb


I think these people ARE at the point of last resort. A chargeback will NOT affect your credit; but it may affect the merchant's credit.

I would like to say it again, why in the world would one do that when the company is willing to refund the money?

Originally posted by Varun Shoor


I would like to say it again, why in the world would one do that when the company is willing to refund the money?

I have called and written hostmania at least 10 times the last few days. No answer, no reply - have Chavvon told you that he will refund the money...?!?

Yes, eservers have said so - but lets try to keep those two apart.

Originally posted by Varun Shoor


I would like to say it again, why in the world would one do that when the company is willing to refund the money?

Simple. They've already been lied to, as evidenced in this thread. So, why in the world should people believe and trust them to issue a refund?

I agree that a chargeback should be the last resort; but if you catch you someone in a lie, they shouldn't get that courtesy.

Yes, these hosts have previously held a good reputation here. However, as we all know in the hosting industry, things can change in a New York minute... reputable host for years, rip-off tomorrow.

I dont know about hostmania but I got mine from eServers and I am pretty sure they will explain everything once things are sorted out.

I personally found the comments of chrisb totally offtopic and offensive, I am still kinda buggy about it :o

Originally posted by Varun Shoor
I dont know about hostmania but I got mine from eServers and I am pretty sure they will explain everything once things are sorted out.

I personally found the comments of chrisb totally offtopic and offensive, I am still kinda buggy about it :o


topic being: "hostmania ......" - strictly speaking i would say that your answers referring to eservers was offtopic...

Chris, and what is wrong in asking them for a refund?

No doubt things can change but you are just jumping to conclusions without any proper base. Let the clients of these companies decide how they wish to proceed.

Originally posted by Varun Shoor
I dont know about hostmania but I got mine from eServers and I am pretty sure they will explain everything once things are sorted out.

I personally found the comments of chrisb totally offtopic and offensive, I am still kinda buggy about it :o

I don't think I was off-topic. Now, if I had posted how much I dislike that big ad of yours that slows down my loading WHT pages, that would've been off-topic. :)

Did you not read the thread? People are having problems with hostmania, NOT eservers.biz, and that is who I was referring to.

I see no point in discussing this further, I have said what I wanted to say, if you cant understand a bit of it then I dont care.

That's funny. I feel the same way.

I just wanted to let everyone know that I canceled my server with eservers/hostmania saturday and that they issued a credit on the credit card. This morning it showed up so getting a credit wasn't a problem, and for me there was no need for a charge back.

I also had assumed that if I did to a charge back their credit card processing company might see that as a sign to hold onto their money longer and I didn't want to see other peoples servers get delayed more.

My partner had ordered a server the same time I did, and yesterday was the deadline on that one and like most of you that deadline has passed so we will be canceling that order as well. Really bummed about this whole deal.

when you say eservers/hostmania - you actually mean eservers, right?

Those who purchased through eservers like me will note that their credit card gets billed hostmania and mine was credited hostmania as well so I don't see to much of a difference for most whether we ordered from hostmania or eservers the billing was the same. At least in my case it was this way.

Originally posted by Varun Shoor
I still have my hopes high, I have never believed in deadlines but everytime I go through the input of people with positive comments on eservers/hostmania I assure myself its worth the wait. No doubt that my patience might run out soon but then they are ready to give the refund without any question


All the good comments I've seen is exactly why I'm being so patient with them (eservers in my case). I know too that when I get the server, there will be *no* problem *at all* with it (hint, eservers) or the bandwidth.

I'm already very dissatisfied with my current host, have been too patient with them (current host) because I still needed a server while I looked around for another solution, and didn't feel like updating my domains info more than absolutely necessary or to ask it of people who host with me.

But again, they better deliver, or all that 'patience' will snap back as if it was tied up by a rubber band. And in that case, they'd have 24 hours to issue a refund or have to deal with a charge back.

Oh well... maybe I felt more aggressive than I should have. I just woke up after working late. But still, no real news yesterday, no real news yet today. Someone mentionned the amount of 25,000$. You'd think that for this kind of cash, we'd be entitled to at least an update a day, instead of one every 7+ days.

Funny thing how they keep saying that they're putting up servers, but that no one here on WHT got theirs...

But hey, they're not lying :confused:

well, i got my server about a week ago ... after waiting close to two weeks. but, they gave me some server that previously belonged to someone -- meaning, it had the wrong OS installed on it, and it had been used by another customer for god knows how long before they handed it over to me. no reinstall or anything ...

Originally posted by lotuslnd
meaning, it had the wrong OS installed on it, and it had been used by another customer for god knows how long before they handed it over to me. no reinstall or anything ...

...and? Did they reinstall? Not exactly the kind of support one would expect.

Was that with hostmania or eservers?

well the clock is ticking

i ordered 8/5/2002 and the deadline was 8/12/2002 was the then it changed to 8/16/2002

then it changed to 8/19/2002
and now today!

Well LETS SEE IF we get our servers today!

Let me guess :) :

No, you will not :)

Me neither !

Mac

we worked through the night....a couple more hours and you'll be done.

CS

That was after they said it would be ready about noon time yesterday.. that email was sent 6 hours ago .. so do they mean a few hundreded hours?

I hope it will be worth the wait...

Does anyone know if there is a form I need to fill out or can I just
email them for a refund? I ordered with eservers but it says hostmania on my statement.

Thanks,

Tim

just email them

Originally posted by Tim S
I ordered with eservers but it says hostmania on my statement.


That was mentionned when you ordered, as well as at the bottom of the bills/receipts you got via email.

I had thought about wholesalecolo - BUST, then esevers and it appears a BUST too. You guys who have not received severs from Hostmania/eServers, I would ask for a refund. Unfortunately, when all of you ask for a refund, I'm afraid some of you are going to get left out and will have to do a chargeback. It's easy to refund a few, but when the numbers start growing they may come up short of money. I know I wouldn't wait too long though! They may come out of this just fine...then again?

Now a question which is off subject somewhat - I need a Dallas colo? Someone who actually lives in Dallas which I can meet in person and have a good idea that I won't get caught in a bad deal like we're seeing now. Please PM.

If you have a request, post it in the Web Hosting Request forum. Otherwise, you won't find many providers at the 7th page of a thread.

Peter

Wasn't trying to say it wasn't mentioned just figured someone would ask who I ordered from.

Originally posted by dontknownutn
I had thought about wholesalecolo - BUST, then esevers and it appears a BUST too. You guys who have not received severs from Hostmania/eServers, I would ask for a refund. Unfortunately, when all of you ask for a refund, I'm afraid some of you are going to get left out and will have to do a chargeback. It's easy to refund a few, but when the numbers start growing they may come up short of money. I know I wouldn't wait too long though! They may come out of this just fine...then again?



Inexcusably rude. Does it excite you to forecast doom to people who are already upset?

You would instead tell everyone to keep waiting and waiting! All the excuses are OK? No need to worry? I can't see why anyone would wait more than a couple of weeks at the most. After 2 or 3 missed deadlines, I would have to bail out. But maybe you don't have any money at risk? It excites me (in a negative manner) to see people getting ripped off and then someone else come along and say, "Don't worry about it, everythings OK" when clearly it's not.

Originally posted by Tim S
Wasn't trying to say it wasn't mentioned just figured someone would ask who I ordered from.

Oh, I didn't take it that way... It was just a detail that hadn't been put in this thread yet, and that confirms even more that eservers and hostmania are in this together.

And personally, I didn't see that line until the 5th time I looked at the bill ;)

Originally posted by oasisland
Shxt!! I got this just now from eservers!! I don't know if I should believe them or not. They seems just like fabricating new excuses!! Now they can say returning money is impossible now due to other's fault!!
-------------------------------
When we began running this new server promotion, our credit card sales went through the ceiling. Our merchant processor (Ipayment) flagged the account for some large transactions and stopped paying us for credit card sales. To our customers, it looks

So they can't build servers and give them to customers until a person pays for it first up front?

I thought they were a multi-million dollar company? Well... they claim they own a multi-million dollar infrastructure.... but if a company can own/afford a multi-million dollar infrastructure why would $25,000 or so in credit card payments keep them from delivering servers? I thought Hostmania was the same/part of Transoptics.

http://www.webhostingtalk.com/showthread.php?s=&threadid=57124&perpage=15&highlight=transoptics&pagenumber=2

Originally posted by dontknownutn
You would instead tell everyone to keep waiting and waiting! All the excuses are OK?

It's the sad truth that eservers are practically always late in their deliveries... or so I've seen in these forums.

But it's also true that once they have their servers, eservers' clients are very very happy with them...

So far, it's normal business practice with them. Is it good? No. But I knew what to expect when I ordered. It doesn't make it easier to wait, and we should keep the pressure up (so they don't forget about us ;) ) but from there to saying they'll run with the money and that we should all get refunds is a big step.

I badly need a good reliable server, and I beleive eservers offers that, especially with the internap bandwidth. If they let me down, then I'll bitch and get a full refund/charge back. But waiting an extra 2 weeks for something I can depend on is still a good deal to me, considering what I've read about a lot of their competitors.

Originally posted by rastoma


So they can't build servers and give them to customers until a person pays for it first up front?

I thought they were a multi-million dollar company? Well... they claim they own a multi-million dollar infrastructure.... but if a company can own/afford a multi-million dollar infrastructure why would $25,000 or so in credit card payments keep them from delivering servers? I thought Hostmania was the same/part of Transoptics.

http://www.webhostingtalk.com/showthread.php?s=&threadid=57124&perpage=15&highlight=transoptics&pagenumber=2

no no. its not that
they say they already have the servers ready ?? or something like that
its not that they need the money to build them and thats why we havent been getting them.

atleast, i dont think? :)
they say it will be today
but its 8 pm now......................................

so this is like the 3rd or 4th deadline i believe

Originally posted by dontknownutn
You would instead tell everyone to keep waiting and waiting! All the excuses are OK? No need to worry? I can't see why anyone would wait more than a couple of weeks at the most. After 2 or 3 missed deadlines, I would have to bail out. But maybe you don't have any money at risk? It excites me (in a negative manner) to see people getting ripped off and then someone else come along and say, "Don't worry about it, everythings OK" when clearly it's not.

Who the hell said YOU should be telling anyone anything? You have no part in this, yet you feel the need to come here and throw gasoline on an open flame. These people are grown adults and are quite capable of making their own decision without you offering your brilliant assesment of the situation.

It's just hard to imagine a business being run like that. If they've been in business awhile, I would think the process of adding more servers would have been somewhat perfected by now. Whether it be 10 or 100. By myself, I can pump out around 25 or 30 PC's a week. And if I have a surge in cc transactions, all authorizenet will do is send a letter. If I don't respond they freeze things, but if I do, business as usual. But, maybe I did take too big of a step and apologize if I upset anyone.

Andrew, I have to agree with you.

People have been just coming up over and telling others to chargeback and what not (some even called them con artists), that is utterly stupid. You guys need to understand that if you are not satisfied you just ask for a refund no questions asked.

People are not getting ripped off over here, do not jump to conclusions without any base.

Shazad told me that 100 servers have been brought up and more are coming out today.

lightnin - But it's OK for you or someone else to give their opinion, just not me?

Originally posted by clocker1996


no no. its not that
they say they already have the servers ready ?? or something like that
its not that they need the money to build them and thats why we havent been getting them.



if they don't need the money immediately then why would they even mention it as a problem? If they can afford it already then it wouldnt' have been a problem and they wouldn't be hoping for their funds to be released?

i just want my server, thats all.
thats al i want
both of them

thats all i want :(

and i was hoping today.. =/

Originally posted by rastoma


if they don't need the money immediately then why would they even mention it as a problem? If they can afford it already then it wouldnt' have been a problem and they wouldn't be hoping for their funds to be released?

To let us know what the exact problem causing delays is? so people dont jump to conclusions and cause rumours? They arent obviously asking you for more money in the email are they? and read what I said in the earlier thread, servers are being setup today (What Shazad told me)

EDIT: w00t 300th Post :D

well I got my server but they only gave me a root login and freebsd doesnt allow remote root logins by default heh

Originally posted by Varun Shoor

Shazad told me that 100 servers have been brought up and more are coming out today.

Heh. 100 servers being BROUGHT up is one thing, but those servers being HANDED over to customers is another

That's what I want. I want my two servers. Or atleast one now, and the other later

eservers emailed me today, saying:

We are working as soon as I get an solid update i will let you know but today is still on :)
Please don't hesitate to contact us if you have any more questions.

Warmest Regards,
Shazad


Faggle tells me he just got his server (today) (the internap one)

so seeing as how he got his, i am going to trust eservers on that email, and hope its today.. considering they told me it would be yesterday, and then today

Originally posted by Varun Shoor
Shazad told me that 100 servers have been brought up and more are coming out today.

Shazad (Imran's partner I think?) said that...

... and Imran said that they'd taken a bit more than 130 orders... (top of page 4)

... and my order # is in the high 30s...

So taking all this in consideration, why didn't more people come forward and say they'd gotten their servers? After all, they did bring up 100 of roughly 130 orders...

One person (edit: make that 2 with faggle) did say he got his server, but it seems to me it was a cancelled server in their main data center they brought to the new and plugged and gave to him, without even removing the previous guy's stuff!

Originally posted by dontknownutn
I had thought about wholesalecolo - BUST, then esevers and it appears a BUST too. You guys who have not received severs from Hostmania/eServers, I would ask for a refund. Unfortunately, when all of you ask for a refund, I'm afraid some of you are going to get left out and will have to do a chargeback. It's easy to refund a few, but when the numbers start growing they may come up short of money. I know I wouldn't wait too long though! They may come out of this just fine...then again?

Now a question which is off subject somewhat - I need a Dallas colo? Someone who actually lives in Dallas which I can meet in person and have a good idea that I won't get caught in a bad deal like we're seeing now. Please PM.

One guy in this thread already said that he promptly got his refund the next day after he canceled. I'd provide the quote but i'm not looking at 8 pages of posts. Telling people to do chargebacks after a week or two of waiting is just utterly stupid.

Now you're calling a company "BUST" when you hardly see any complaints from them on this forum. I don't believe I've seen anybody complain about eservers.biz OR hostmania's servers AFTER they're online. If you go back to when hostmania had their first promotion on WHT, people complained about their long wait to get their servers as well, but I haven't heard a SINGLE bad comment about them after they received their servers. Now you could argue that nobody actual got their servers except I could check my PM box and give you a handful of actual customers that I talked to.

Originally posted by dontknownutn
It's just hard to imagine a business being run like that. If they've been in business awhile, I would think the process of adding more servers would have been somewhat perfected by now. Whether it be 10 or 100. By myself, I can pump out around 25 or 30 PC's a week. And if I have a surge in cc transactions, all authorizenet will do is send a letter. If I don't respond they freeze things, but if I do, business as usual. But, maybe I did take too big of a step and apologize if I upset anyone.


You have to consider that they're building each computer to customer specs, which includes software. After they physically assemble everything, they've got to make sure it WORKS and it doesn't plop dead 10 minutes after handing it over to a customer. Then they've got to install the OS (they offered like 6 different ones in their promotion) and then add WHM/Ensim/Plesk/H-Sphere etc.

Originally posted by mushrew
If you go back to when hostmania had their first promotion on WHT, people complained about their long wait to get their servers as well, but I haven't heard a SINGLE bad comment about them after they received their servers
Exactly my point higher and why I'm staying patient and why I feel people should too, if possible...


Originally posted by mushrew
You have to consider that they're building each computer to customer specs, which includes software.
Well, we're talking here about a special that was offered where the servers are almost all the same... So it shouldn't be that long to build. But software can be a b*tch to install...

But still, an update would be nice (real one). Because I doubt they put up as many servers as they claim, and that as many customers as they claim got them. Just where do we stand, eservers?

And aren't they in the UK? (I may be wrong there...) While their datacenter is in the US? So just who is in charge here, and who's to blame?

09:13:11 (1.30 MB/s) - `uumap.tar.Z' saved [8520221]

not bad

you are making us jealous! :D

Originally posted by prime

And aren't they in the UK? (I may be wrong there...) While their datacenter is in the US? So just who is in charge here, and who's to blame?

Hostmania definitely isn't in the UK, they're located in Dallas, Texas or somewhere near there (the exact address is on their site.) There's no indication of where eservers.biz is located at but the Internap servers (and possibly the Cogent ones) are at Hostmania's facility so they are actually the ones to blame. I don't know of the details of the Hostmania/Eservers partnership but it appears that they did not merge facilities and are not sharing personnel which is probably the main reason for the delays; Hostmania was already fairly slow setting up servers (though their customer support is quick), having additional customers via Eservers.biz just made it worse.

only problems so far is not being able to su to root (they just have to add me to wheel heh) and its only got 512~mb ram looks more like 480mb but they did say before they had lots of bad ram so if they give me the 1.5gb as promised ill be fine

welp
Looks like i won't be getting my server today. I was told yesterday, then today, and now thursday (IF i am in the thursday batch)


We only got 17 servers today and yours missed it, next lot will be Thursday.
Apologies for the delays, If you wish to cancel let me know I will do the full refund. I understand you cant wait.

Just got mine!! :D :D :D ;)

Mine too has 512mb ram, I was told I will get the rest tommorrow.

27 Entering Passive Mode (192,48,96,9,135,203)
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Length: 8,520,221 (unauthoritative)

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..........................................................

Originally posted by Varun Shoor
Andrew, I have to agree with you.

People have been just coming up over and telling others to chargeback and what not (some even called them con artists), that is utterly stupid. You guys need to understand that if you are not satisfied you just ask for a refund no questions asked.

People are not getting ripped off over here, do not jump to conclusions without any base.

Shazad told me that 100 servers have been brought up and more are coming out today.

Your criticizing people for telling others to charge back because they have no proof. Yet in the same post you are saying no one is getting ripped off. Where is your proof? I think taking weeks to setup a server is utterly ridculous and I would have asked for a refund after the first week. How many people have their servers now? Haven't they supposedly had these servers for a couple weeks? Why don't the server have the extra ram that was promised, or was this another lie?

Originally posted by dk2


Your criticizing people for telling others to charge back because they have no proof. Yet in the same post you are saying no one is getting ripped off. Where is your proof? I think taking weeks to setup a server is utterly ridculous and I would have asked for a refund after the first week. How many people have their servers now? Haven't they supposedly had these servers for a couple weeks? Why don't the server have the extra ram that was promised, or was this another lie?


I am criticizing because there is no point of charge back when they can get a refund. Read my posts carefully.

I checked, and eservers are indeed in the UK.

From eservers(hostmania?) to clocker1996:
"We only got 17 servers today and yours missed it, next lot will be Thursday. "

Hmmm... 17 today. Let's say 17 Thursday... I'm in the high 30s, so no server on thursday for me either. It goes again 2 days later... but then, that's saturday, so it will wait until monday...? If they're following the order #s. If they're going alphabetically by last name, I should have mine somewhere in september... 2003.

And guys, not to bring you down or anything, but if there are 17 of you on a link meant for hundreds, I do hope it will be fast.

"Why don't the server have the extra ram that was promised, or was this another lie?"

They had a bunch of bad memory so servers are receiving 512mb for now with any additional that was ordered or added free installed later ("tomorrow".)

"And guys, not to bring you down or anything, but if there are 17 of you on a link meant for hundreds, I do hope it will be fast."

I believe the Internap servers are capped somewhere around 10mbit according to speed tests done with Hostmania's first promotion.

What do you mean you're in the high 30's ? What's that mean?

they are setting up servers by invoice #'s ??

=/

and as for speed, 1.X mb/sec is just fine. that is pretty good. good enough i tell ya

Varun Shoor - You should also read my post carefully. I didn't tell anyone to simply do a chargeback. I said ask for refunds.

You guys who have not received severs from Hostmania/eServers, I would ask for a refund. Unfortunately, when all of you ask for a refund, I'm afraid some of you are going to get left out and will have to do a chargeback. It's easy to refund a few, but when the numbers start growing they may come up short of money. I know I wouldn't wait too long though! They may come out of this just fine...then again?

But, speaking from personal experience, I've seen internet businesses overwhelmed and while spending as fast as the money comes in to try to get caught up, you're unable to move fast enough and the order cancellations start rolling in. Someone inevitably ends up on the short end. As long as you used a cc, you can still get your money back. I, by no means, am endorsing chargebacks without first asking for a refund.

Growing pains are sometimes tough to deal with. But, considering there should be some existing cash flow, it should not be this tough.

Originally posted by Faggle
only problems so far is not being able to su to root (they just have to add me to wheel heh) and its only got 512~mb ram looks more like 480mb but they did say before they had lots of bad ram so if they give me the 1.5gb as promised ill be fine

have you tried logging in with user root? or admin then su'ing to root?

sounds like they could be using 32 megs of ram allocated to on board video which is a complete waste.

surely they're not leaving the BIOS's in the default state and not optimizing RAM or anything else in there..... that would be such a waste of horsepower.

Originally posted by clocker1996
What do you mean you're in the high 30's ? What's that mean?

they are setting up servers by invoice #'s ??

=/

and as for speed, 1.X mb/sec is just fine. that is pretty good. good enough i tell ya

The subject of the original email I got from them was

Your Invoice# 3x: eServers dot Biz

So assumed that's where I stood and that I'd be within the first 40s to get their servers.

And yes, the link is good now, but as I said, there are what, 17 servers on it? We'll have to wait until all our servers are installed and working before we can really evaluate their connectivity.

it just sucks that we have to wait this long

Oh well.. I don't know about the other eserver customers who are waiting, but I guess i'm going to hang in there and see what happens.

:(

Originally posted by rastoma
have you tried logging in with user root? or admin then su'ing to root?

freebsd doesnt allow direct root logins by default and to su to root you have to be in group "wheel"

Originally posted by clocker1996
Oh well.. I don't know about the other eserver customers who are waiting, but I guess i'm going to hang in there and see what happens.:(

No no no... you don't get it. We must get others to cancel.

Everyone that's ahead of us in the queue that cancels brings us closer to our servers ;)

lol

evil thoughts :D

I think orders are not delivered on invoice # bases. My invoice # is under 5 and I have not get my server. May be this is because I need a CPanel installed on it (installation, license etc ).

Mac

Oh.. then maybe I'll get mine soon. All I want is a plain redhat installation (I own plesk and will install it myself).

*Knocks on wood...*

Just look at their reply.

This can be a way of doing busineness. Receive money from people, hold it (or better use it) and then suggest a refund after 3 weeks without giving the service.

I think asking for a charge back (service not given) would be a good idea instead of asking for a refund in this case.

I will wait for 2 more days before faxing my request to the bank.

Mac,

We only got 17 servers online last night and yours missed it, next lot will be Thursday/Friday.
Apologies for the delays, If you wish to cancel let me know I will do the full refund. I understand you cant wait. Please don't hesitate to contact us if you have any more questions.

Kind Regards,
Imran


Shazad,

Yesterday you told you may give our servers but you didn't.

I waited from morning and checked my email every 30 minutes but again no server is given to me. This really hurts.

I have risked my reputation and I have promised customers to give the service with some delay but I have not been able to provide it after 8-9 days.

I have another server and I have to pay for a whole month in a few days while I have obtained this server as a replacement to that.

I want to know exactly when I will receive the server.

Thank you,
Mac

Finally got mine. Should I add up the days since 7-10? Naw...
It isn't exactly as ordered. Looks like it's a used box as there are many "leftovers," but it was almost in working order (easy enough to fix) and the network is pretty dang fast. Now let's see if they actually deliver on the RAM upgrade.

Originally posted by Potsie
Finally got mine. Should I add up the days since 7-10? Naw...
It isn't exactly as ordered. Looks like it's a used box as there are many "leftovers," but it was almost in working order (easy enough to fix) and the network is pretty dang fast. Now let's see if they actually deliver on the RAM upgrade.


It's amazing....

there's like a spell these new companies can do to people... more effective than voodoo :) use to people would get upset and leave if their machine wasn't delivered in 3 days.. now... what 2 weeks or longer and people hang around? then memory is missing... then wasted ram is used for onboard video...

NOW more than one person reporting after this long wait the server was previously used... you have NO idea if the previous user has a back door in that machine or not.... and people are ACCEPTING this!!!!! brand new servers supposedly... but have 'leftovers' in them and it's OK!!!!!!

this is too funny :)

yeah

request a re install potsie

i wouldnt want a server that was "used" before

potsie: check the bash history
cat /root/.bash_history | more

see what's up
see how much it was used, if any bash history is even there ? :)

also check the cpu, and how much ram is there and is being used, check everything!

see what you're missing

Ohh.... I'm all over that stuff. Killed and re-installed a bunch of stuff and pretty much stripped it to bare OS.
Looks like my box is using only 4MBs of memory for video. That's at least done right.
I think we truly have a situation where peoples patience is proportionate to the price of the service. If this were a $400 per Mb AT&T connection and a $500 per month server things would be a LOT different - on both ends.

This is what i dont get in this whole situation . The people selling the servers stated that there credit card processor locked there account and refused to pay up or deposit the funds into the business checking account . So being that these people locked up this process , i would also assume they would lock up any type of payment processing including refunds . I know if i was a 3rd party processor or gateway provider and i suspected fraud , all types of processing would be put on hold (also known as a freeze) until further investigation proved otherwise . This just made me think , how did they do that . If this is 3rd party , do they even actually have a real merchant account , or are they using the processors merchant account . Anyways , hopefully everything works to everyone advantage , i hate seeing stuff like this happen

Originally posted by Potsie
Ohh.... I'm all over that stuff. Killed and re-installed a bunch of stuff and pretty much stripped it to bare OS.
Looks like my box is using only 4MBs of memory for video. That's at least done right.
I think we truly have a situation where peoples patience is proportionate to the price of the service. If this were a $400 per Mb AT&T connection and a $500 per month server things would be a LOT different - on both ends.

still

better to have a fresh re install than what you did
just my opinion

Originally posted by rastoma

there's like a spell these new companies can do to people... more effective than voodoo :) use to people would get upset and leave if their machine wasn't delivered in 3 days.. now... what 2 weeks or longer and people hang around? then memory is missing... then wasted ram is used for onboard video...

NOW more than one person reporting after this long wait the server was previously used... you have NO idea if the previous user has a back door in that machine or not.... and people are ACCEPTING this!!!!! brand new servers supposedly... but have 'leftovers' in them and it's OK!!!!!!

this is too funny :)

I ordered my server about 3 weeks ago.

I wish I ordered one of those mehost (NAC.NET) 300M special offers.

I am sure we will see the same problems on long run.

Mac

well they wernt kidding when they said they had lots of bad ram..

# grep -c "core dump" /var/log/messages
19

hope they get new sh¡t fast

Originally posted by Faggle
well they wernt kidding when they said they had lots of bad ram..



not likely.... it's very rare to have a WHOLE batch of ram bad... a few sticks out of a batch maybe... or they're having a LOT of bad ram because of possibly doing what I did once... tried out some of that cheap ass high density ram that's garbage.

i'm not saying they are doing it here.. but i've seen places claim whole batches or ram bad.. whole batches of motherboards bad.. whole batches of hard drives bad.... usually that means cheap incompatible parts and they have to blame it on something.

This is all a disaster waiting to happen... :( I hope my server will be as advertised and will be a clean install.

Maybe that was the plan... deliver something, anything, knowing it will get back in the support queue.

Makes people wait a bit longer, but doesn't look as bad.

Well someone can have their server a little faster. I sent in my cancellation. Just doing my part to help out. No thanks needed :D
I ordered on 8/4 and after all the delays, un-answered emails, and now reading about previously used servers, bad memory, etc. I have had enough. Good luck to all that stick it out. I hope it works out for you.

Hello

I think 3 weeks of waiting is a firm proof that they not only do not pay attention to customers but also do not have the capibility of providing a good service to them.

They have promissed 5 different deadlines but every time I did not received a server.

I will not suggest eserver and hostmania to my friends.

Just look at their email I posted above. After wasting my time for 3 weeks they just suggest a refund.

I am sure they will have similar problems in near future so I prefer to stop going with them. They are the most unfaithful company I have dealt with.

I just cancelled my order and will look for another provider.


Mac

ouch

mac dude it really sucks you had to cancel like that

=(

im sure you were really looking forward to these servers

i am gonna hang in there though

even though they've told me numerous deadlines, im going to trust them on this one
they told me thurs aug 22

so let's see if it happens

welp!

today is the big day! again

lol
this is becoming a ritual or something

anyway, today they tell me ill get my server!

so we'll see what happens.

I'm going to wait it out a bit too. I can still be patient for a couple of days.

They said today or tomorrow.... I don't beleive it at all, but as I said I still have a few days I can wait.

BTW, isn't '"thursday" already done in the UK? If so, then it won't be thursday either...

Originally posted by prime
I'm going to wait it out a bit too. I can still be patient for a couple of days.

They said today or tomorrow.... I don't beleive it at all, but as I said I still have a few days I can wait.

BTW, isn't '"thursday" already done in the UK? If so, then it won't be thursday either...

ehh ??
they told me thurs........ not no "Thurs or fri"

they told me my serv would be thurs
so i better not get told friday...... although i wouldnt be surprised =/

also
when they say thurs they are talking dallas time

not Uk time

the servers are in dallas, so Uk means nothing. atleast i dont think...?

I sent payment through paypal on 7/15 and I still cannot get a server. I email them and no reply. I just wonder what this company is doing? Where is all the cash?

I will request a refund if I can't get the server within this week.

Sorry to deal with such company.

Originally posted by clocker1996
ehh ??
they told me thurs........ not no "Thurs or fri"

they told me my serv would be thurs
so i better not get told friday...... although i wouldnt be surprised =/

also
when they say thurs they are talking dallas time

not Uk time

the servers are in dallas, so Uk means nothing. atleast i dont think...?

They said in another message/thread that it would be thursday/friday, so that's why I started saying that too.

And eservers are in the UK, and they're probably the ones installing the cpanels and doing a final check on the servers. The data center delivers to them, and them to us. So if they get them in the middle of their night, they probably can't get them ready. So they'll do that the next day (their friday work day should start at around our midnight tonight I think)

Am I making any sense at all? :confused: ;)

who knows
hey prime, if we dont get our servers, see you back here friday ok? (LOL)

To answer your question prime:

eServers always has someone available at least 20/22 hours of the day, it dosent matter if its during the week or weekend or even what time it is, we are available at even the more awkward times of the USA, since we are in the UK.

If we have to setup servers at 3 am in the morning UK time we will, theres no problem with that, rest assured as soon as we get the go ahead from Dallas, you're servers will be configured and handed out asap.

Imran

How do you setup the servers at 3am from the UK?

Originally posted by clocker1996
who knows
hey prime, if we dont get our servers, see you back here friday ok? (LOL)

...and monday, and tuesday, and wednesday... I'll be here :(

So now we know that there are people over there almost all day (and night) long. So as I said, we're waiting for the data center to be ready.

It's a little far from where I live, but can anyone who lives around it go see if it's really there ;) ?

Scratch that... I guess I won't be here monday, tuesday, wed... waiting for my server.


I'll be here praying for a refund.

same here

Originally posted by clocker1996
same here

<gasp>

i thought u'd be the last one standing clocker?!?!?

:stickout

Originally posted by rastoma


<gasp>

i thought u'd be the last one standing clocker?!?!?

:stickout

haha
i was goign to be
but **** dude
they were telling people they might as well charge back
so after reading that email i knew i wasnt going to get it soon

check out this thread. im going to continue what i have to say there. http://www.webhostingtalk.com/showthread.php?s=&threadid=68971&pagenumber=3

I just got this.

RE : Server setup!

Ipayment called late last night and cancelled our processing account. They also put a freeze on outstanding balance in excess of $40K that they owe us. This means the funds that would have been used to buy additional 80-100 servers is no longer available to us. It is my job to make sure our existing revenues are not affected by the actions of Ipayment and that we recover from this with the focus being on long term sustainability.

It was completely unexpected and therefore we had no other means of financing in place however we are trying to come up with a speedy resolution to this issue to deliver the service customers have ordered. We didn't need it until last night. Ipayment had promised that we would be paid two weeks ago and then they deliver this message.

I will hopefully have financing in place in the next 48-72+ hours, but we need to inform our customers of what's going on.

You have a couple of actions.
1.) Issue a charge back on their credit card because Ipayment will not allow us to issue credits (all clients awaiting servers) then

2.) Continue to wait for a dedicated server, or
3.) Get setup on a Virtual Private Server (VPS) as a temporary staging area until the dedicated server issue is resolved. The VPS solution will meet the needs of 90% of customers.

Yes we did set deadlines as we know we would be able to make them as we had promises of funds from the merchant. We make payment via wire transfer and the servers were ordered and due to be setup today but another broken promise from Ipayment lead to the wire-transfer failure. We were expecting them but circumstances out of our control prevented this not for the first time.

I apologize for any damage this may have caused to your business and I promise our relationship will be more than fruitful in the long run. We have the right recipe; we just got some bad ingredients this month.

Not often you will hear this, but our clients satisfaction is number one priority and we encourage all clients who have not received there servers to do a chargeback as this is the only way either party will receive there funds.


Have a nice evening and don't hesitate to contact us if you have any more questions.

Best Regards,
Imran
----------------------------------------
eServers dot Biz - driving the 'e' into your business.
http://www.eservers.biz



:bawling: :angry: :confused:
Just do a charge back they spent the money

.

:angry: :bawling: :confused:

Yes,

I received this from eserver/hostmania.
My acc. was charged by hostmania on 8-4
and I have been waiting for my server.
I just did a charge back today!

.

rack force has nothing to do with hostmannia
reread the letter I fixed my mixup

LOL @ tim

you must of copied and pasted the wrong letter, in the wrong forum!

anyway, im sure many of us have seen that email already. its been posted a few times :)

that very same email is one of the reasons why i cancelled and got my money back

after reading that... i thought to myself, hm!

ive waited 3 weeks already
and it doesnt look like im going to get my servers any time soon

so thats why i cancelled

Got news from them... It seems they'll know monday or tuesday when they'll have their servers.

Hmmm... 2 attemps at getting a good ded. server have failed. What is it they say? The third's the charm?

did anyone who actually did a refund .. get their money back already?

i am thinking about canceling too :\

I did. It was quite fast actually. I'm impressed.

jbb,

I paid through paypal. I emailed eservers last night telling them i want to cancel, and that i would like a refund. They refunded me the next day. That was nice.

If you used your credit card, you're better off doing a charge back (i believe that is what they are telling people to do)

I mean i didn't want to cancel, but i have no choice. it doesn't look like i would of got my servers any time soon.....

yep i payed via paypal too... and most likely gonna ask for the refund today.. geez... i am really pissed :(



anyone found a comparable offer somewhere? like ~ the same connectivity etc.. but better supprt ;)

cheers,
-jbb

Hey everyone. I was out and had the wife paste the email I guess she picked the wrong one from what I see. Anyway I requested a refund and the next day I got an email saying it would be in the next batch. Then I got the above message so I did a chargeback today. Sorry for the mixup.

Tim

Originally posted by jbb

anyone found a comparable offer somewhere? like ~ the same connectivity etc.. but better supprt ;)


When you mean etc. you're meaning the same same price for the same amount of bw, correct?

Please don't get offended... but what is it going to take to get everyone to LEARN something from this!?!???

The people that keep saying this mess is from them not being able to run a business properly don't get it either. Why is it people don't think about the dozens if not hundreds of other places selling ded. servers and try to figure out why they are higher priced? And most are not grossly over priced... we're talking about being to get the same thing Hostmania has offered for a measly $50-$75/month more. And even a 12 year can take a server and make a couple of hundred dollars with it the FIRST month so the price difference is nothing.

Why is that hard to see that MOSTLY the places that are trying to be the next Rackshack but can't buy the servers first are the ones having problems?

well if you havent canceled yet you may want to think about it now...

16:41:47 (138.45 KB/s) - `uumap.tar.Z.1' saved [8520221]

when i first got the box it would do 1.3MB/s nows its just ****

Also never got the 1gb ram that came with the normal package (i have 512mb right now) let alone the extra 512mb ram (free) they said was coming within a few days of the server going online for the long setup time (3 weeks)

havent answered any emails... ill be doing a chargeback tomorrow if im not getting 1.3mb/s by then as they never gave me my ram and you cant push 420gb/mo if you can only transfer at 138k/s becsides that im not on a capped package.

uumap.tar.Z download

Resolving ftp.uu.net... done.
Connecting to ftp.uu.net[192.48.96.9]:21... connected.
Logging in as anonymous ... Logged in!
==> SYST ... done. ==> PWD ... done.
==> TYPE I ... done. ==> CWD not needed.
==> PORT ... done. ==> RETR uumap.tar.Z ... done.
Length: 8,520,221 (unauthoritative)

100%[========================================================================================>] 8,520,221 1.46M/s ETA 00:00

06:18:27 (1.46 MB/s) - `uumap.tar.Z.2' saved [8520221]



psa download

ftp> get psa-2.5.5-rh7.1.build020809.15.i586.rpm.tar.gz
local: psa-2.5.5-rh7.1.build020809.15.i586.rpm.tar.gz remote: psa-2.5.5-rh7.1.build020809.15.i586.rpm.tar.gz
227 Entering Passive Mode (209,225,2,67,164,62).
150 Opening BINARY mode data connection for psa-2.5.5-rh7.1.build020809.15.i586.rpm.tar.gz (17117889 bytes).
226 Transfer complete.
17117889 bytes received in 21 secs (8e+02 Kbytes/sec)
ftp>


seems fine over here and yes I didnt get my RAM either. But I have been promised that my billing cycle wont start untill I get my RAM, so its ok with me.

faggle, its probably something on your server - hardware or something

how nice .. just happens to give now?

Wow. The Suspense is Killing me

well I got my RAM.. dunno about the rest of people

wow. finally got your ram upgrade? only 2 months after you ordered the server eh?

yep funny huh... got it on 25th September... finally used my sites, but I got one month of free service so I am happy :P

hey weres my free month heh

Heh.. I like that. Order your Server 3 months in Advanced and it might come in 2 weeks early ;)

maybe back then but its cool now

HostMania has been great for us I want say. We have 2 servers with them now and have had nothing but good luck Aside from soneone stealing our IP and someone overloadnig our server and taking a bit to fix it. We have had a good uptime besides that. Besides.

lol @ stealing ips

on my old box a guy stole it all the time and hes on this forum too

huh? how do they steal IPs if they have been allocated to your server already? :confused:

Originally posted by WebHozt
huh? how do they steal IPs if they have been allocated to your server already? :confused:

They just take an IP that isn't theres and add it to there server and there it goes it is no longer yours and your server isn't reachable.

hmmm, I have been having that issue too!!.. someone stole 2 of our IPs and Imran said that it was a problem with the router and they are getting a cisco one soon.

But apart from that the connection is excellent I have to say and support from eservers has been good. They really need to improve on server setup stuff though, Shazad said they are working on an automated Server setup system.. that will be nice.