Nick H
02-04-2008, 10:39 PM
Peerless Machines
http://www.peerlessmachines.com
No time to hire and train a qualified support team? Tired of outsourced support that doesn't speak English? We have an affordable solution for you! Peerless Machines is pleased to introduce 24/7 outsourced ticket and live chat support with a staff that is 100% based in the United States. Best of all, we'll provide you all this at a price you can afford!
What We Offer
- 24/7/365 Support Ticket Coverage via Kayako eSupport
- 24/7/365 Live Support Coverage via LivePerson
- FREE Kayako eSupport License
- Level 1 & 2 Support Tickets/Chats
- Level 3 Support When Purchased With Gold Server Management (http://www.peerlessmachines.com/management.php)
- 3 Hour Support Ticket Response Guarantee
- 12 Hour Support Ticket Resolution Guarantee
Support Plans
Per Server Plan
- Unlimited Support Tickets
- Unlimited Support Chats
- FREE Kayako eSupport License
Just $175/Server/Month [order today (https://www.peerlessmachines.com/members/signup.php?package=140)]
* Note: Limit of 300 domains per server.
Per Ticket Plan
- Tiered Per Ticket/Chat Payment
- Great For People With Many Servers
- FREE Kayako eSupport License
25 Tickets/Chats Per Month - Pay $3.00 Per Ticket [order (https://www.peerlessmachines.com/members/signup.php?package=141)]
50 Tickets/Chats Per Month - Pay $2.75 Per Ticket [order (https://www.peerlessmachines.com/members/signup.php?package=142)]
100 Tickets/Chats Per Month - Pay $2.50 Per Ticket [order (https://www.peerlessmachines.com/members/signup.php?package=143)]
250 Tickets/Chats Per Month - Pay $2.00 Per Ticket [order (https://www.peerlessmachines.com/members/signup.php?package=144)]
Bulk Ticket Plan
- Tiered Per Ticket Payment
- Great For People Who Don't Get Many Tickets
- No Monthly Fees - Simply Purchase More Tickets When You Run Out
- No Live Chat or eSupport License Included
Prepay 10 Tickets - Pay $5.00 Per Ticket [order (https://www.peerlessmachines.com/members/signup.php?package=145)]
Prepay 25 Tickets - Pay $4.00 Per Ticket [order (https://www.peerlessmachines.com/members/signup.php?package=146)]
Prepay 50 Tickets - Pay $3.50 Per Ticket [order (https://www.peerlessmachines.com/members/signup.php?package=147)]
Frequently Asked Questions
Q: Do you accept PayPal?
A: Yes, we accept PayPal payments. We also accept Visa and MasterCard directly through our own merchant account.
Q: How long will it take to setup my account?
A: After we receive your payment, we will send you a questionnaire that will allow us to get more familiar with your company and services. Once we receive the completed questionnaire, we will begin our services within 72 hours.
Q: Can we use any helpdesk software?
A: For the time being, we will only support Kayako, which is why we're giving a free license to you :). We do not support other helpdesk software at this time.
Q: Will my customers know that we outsource?
A: Absolutely not. We've taken every possible measure to ensure your customers cannot find out we are the ones providing the support to you.
Q: Will I get access to the helpdesk and live chat software?
A: The Kayako helpdesk will be installed on your domain so you can monitor tickets. However, we will not be able to give you access to the live support software.
Q: Will you answer sales questions too?
A: We will answer certain basic plan or policy related questions via live chat. Anything else would be directed to your sales contact.
Q: Will you install the Kayako software for me?
A: We will install Kayako for $9.95 and integrate it with either ModernBill or WHMCS for $5.00.
Q: Will the Kayako license be mine?
A: Yes. We will put the Kayako license under your Kayako Members Account. You will be able to contact their support staff as well.
Q: Is there any discount if I have my own Kayako license?
A: No. We include the Kayako license in the cost. It is not an additional fee therefore there would be no discount.
Q: What if I have other questions?
A: Please email any other questions to sales@peerlessmachines.com or visit a live chat operator at http://www.peerlessmachines.com
http://www.peerlessmachines.com
No time to hire and train a qualified support team? Tired of outsourced support that doesn't speak English? We have an affordable solution for you! Peerless Machines is pleased to introduce 24/7 outsourced ticket and live chat support with a staff that is 100% based in the United States. Best of all, we'll provide you all this at a price you can afford!
What We Offer
- 24/7/365 Support Ticket Coverage via Kayako eSupport
- 24/7/365 Live Support Coverage via LivePerson
- FREE Kayako eSupport License
- Level 1 & 2 Support Tickets/Chats
- Level 3 Support When Purchased With Gold Server Management (http://www.peerlessmachines.com/management.php)
- 3 Hour Support Ticket Response Guarantee
- 12 Hour Support Ticket Resolution Guarantee
Support Plans
Per Server Plan
- Unlimited Support Tickets
- Unlimited Support Chats
- FREE Kayako eSupport License
Just $175/Server/Month [order today (https://www.peerlessmachines.com/members/signup.php?package=140)]
* Note: Limit of 300 domains per server.
Per Ticket Plan
- Tiered Per Ticket/Chat Payment
- Great For People With Many Servers
- FREE Kayako eSupport License
25 Tickets/Chats Per Month - Pay $3.00 Per Ticket [order (https://www.peerlessmachines.com/members/signup.php?package=141)]
50 Tickets/Chats Per Month - Pay $2.75 Per Ticket [order (https://www.peerlessmachines.com/members/signup.php?package=142)]
100 Tickets/Chats Per Month - Pay $2.50 Per Ticket [order (https://www.peerlessmachines.com/members/signup.php?package=143)]
250 Tickets/Chats Per Month - Pay $2.00 Per Ticket [order (https://www.peerlessmachines.com/members/signup.php?package=144)]
Bulk Ticket Plan
- Tiered Per Ticket Payment
- Great For People Who Don't Get Many Tickets
- No Monthly Fees - Simply Purchase More Tickets When You Run Out
- No Live Chat or eSupport License Included
Prepay 10 Tickets - Pay $5.00 Per Ticket [order (https://www.peerlessmachines.com/members/signup.php?package=145)]
Prepay 25 Tickets - Pay $4.00 Per Ticket [order (https://www.peerlessmachines.com/members/signup.php?package=146)]
Prepay 50 Tickets - Pay $3.50 Per Ticket [order (https://www.peerlessmachines.com/members/signup.php?package=147)]
Frequently Asked Questions
Q: Do you accept PayPal?
A: Yes, we accept PayPal payments. We also accept Visa and MasterCard directly through our own merchant account.
Q: How long will it take to setup my account?
A: After we receive your payment, we will send you a questionnaire that will allow us to get more familiar with your company and services. Once we receive the completed questionnaire, we will begin our services within 72 hours.
Q: Can we use any helpdesk software?
A: For the time being, we will only support Kayako, which is why we're giving a free license to you :). We do not support other helpdesk software at this time.
Q: Will my customers know that we outsource?
A: Absolutely not. We've taken every possible measure to ensure your customers cannot find out we are the ones providing the support to you.
Q: Will I get access to the helpdesk and live chat software?
A: The Kayako helpdesk will be installed on your domain so you can monitor tickets. However, we will not be able to give you access to the live support software.
Q: Will you answer sales questions too?
A: We will answer certain basic plan or policy related questions via live chat. Anything else would be directed to your sales contact.
Q: Will you install the Kayako software for me?
A: We will install Kayako for $9.95 and integrate it with either ModernBill or WHMCS for $5.00.
Q: Will the Kayako license be mine?
A: Yes. We will put the Kayako license under your Kayako Members Account. You will be able to contact their support staff as well.
Q: Is there any discount if I have my own Kayako license?
A: No. We include the Kayako license in the cost. It is not an additional fee therefore there would be no discount.
Q: What if I have other questions?
A: Please email any other questions to sales@peerlessmachines.com or visit a live chat operator at http://www.peerlessmachines.com