This may or may not enlighten anybody about reseller hosting but let this be a warning to those who want to get involved with HostNine and FastServers.net.

First off, FastServers.net maintains HostNine's servers - a common practice in the industry... basically, HostNine has equipment maintained by HostNine, just as a reseller would go to HostNine to have hosting service.

HostNine has a decent frontline for tech support which reverts over to FastServers.net. This is where problems begin because if HostNine is asleep or a more serious issue arises that requires advanced support escalation, you are then handed-off to FastServer's tech support.

With FastServer, I have never, EVER encountered a more egotistical and demeaning bunch of IDIOTS in my entire career. Far from professional, your question is answered with volleys of non-sensical questions or worse, they have you thinking that the problem has been created by you - somewhere, somehow.

JOOMLA hosts beware, HostNine has instituted changes that prevent access to JOOMLA sites due to permissions which need to be set by HostNine. HostNine also elects to make changes a huge secret until the changes have been made and when you ask what the problem is - they basically call you an idiot because you haven't read their forum. There is no head's up about any anticipated changes, scheduled downtime, etc. You have to fly by the seat of your pants or read the forum to see what's happening.

A web host should remain anonymous in your daily operation - certainly in mine. Personally, I don't have the luxury of reading forums or dealing with mundane tasks on a daily basis.

Bottom line is that if you have the time to be involved intimately with HostNine's geek community, HostNine is perfect for you. On the other hand, if you need to conduct business and less is more when dealing with your host provider - HostNine is not the solution for you.

HostNine started out strong but after over a year of hosting, I've gone elsewhere.

Good Luck in any event but I strongly urge reconsideration of your host when considering HostNine and FastServers.

Hmmm

Are all host9 servers provided by fast host, or just US ones ?

I thought the forum allowed customers to be e-mailed with any updates, so if they have announcements, you get an e-mail.

I'm sure H9 will contribute to this thread later.

HostNine also elects to make changes a huge secret until the changes have been made and when you ask what the problem is - they basically call you an idiot because you haven't read their forum. There is no head's up about any anticipated changes, scheduled downtime, etc. You have to fly by the seat of your pants or read the forum to see what's happening.

I know exactly what you mean. I had a server in FDC once (never again) and they would never e-mail their customers with scheduled outages; it would only get discretely posted in their forums. Who's going to check a company's forum every day?

HostNine posts outages, updates, etc on the forums. All you have to do is subscribe to the forums to get updates. How hard is that?

HostNine posts outages, updates, etc on the forums. All you have to do is subscribe to the forums to get updates. How hard is that?
Sent to you if I understand correctly.

I'm happy with that system, but have had a prob. with another co. when there e-mails didn't reach me.

Seems basicaly a good system to me, as long as it's executed proberly.

This may or may not enlighten anybody about reseller hosting but let this be a warning to those who want to get involved with HostNine and FastServers.net.

First off, FastServers.net maintains HostNine's servers - a common practice in the industry... basically, HostNine has equipment maintained by HostNine, just as a reseller would go to HostNine to have hosting service.

HostNine has a decent frontline for tech support which reverts over to FastServers.net. This is where problems begin because if HostNine is asleep or a more serious issue arises that requires advanced support escalation, you are then handed-off to FastServer's tech support.

With FastServer, I have never, EVER encountered a more egotistical and demeaning bunch of IDIOTS in my entire career. Far from professional, your question is answered with volleys of non-sensical questions or worse, they have you thinking that the problem has been created by you - somewhere, somehow.

JOOMLA hosts beware, HostNine has instituted changes that prevent access to JOOMLA sites due to permissions which need to be set by HostNine. HostNine also elects to make changes a huge secret until the changes have been made and when you ask what the problem is - they basically call you an idiot because you haven't read their forum. There is no head's up about any anticipated changes, scheduled downtime, etc. You have to fly by the seat of your pants or read the forum to see what's happening.

A web host should remain anonymous in your daily operation - certainly in mine. Personally, I don't have the luxury of reading forums or dealing with mundane tasks on a daily basis.

Bottom line is that if you have the time to be involved intimately with HostNine's geek community, HostNine is perfect for you. On the other hand, if you need to conduct business and less is more when dealing with your host provider - HostNine is not the solution for you.

HostNine started out strong but after over a year of hosting, I've gone elsewhere.

Good Luck in any event but I strongly urge reconsideration of your host when considering HostNine and FastServers.

I agree.. my recommendation is avoid them

Hi,

We have never, nor would we, pass you along to FastServers.net support staff. We provide all of our own support. Please PM or post a ticket number in which this happened to you if this is true.

Hi,

We have never, nor would we, pass you along to FastServers.net support staff. We provide all of our own support. Please PM or post a ticket number in which this happened to you if this is true.

Wouldnt matter if he did.. you would only lie DAN so there is no point.. people have lost confidence in what you say.. so go back to creating good reviews on your forum.. your going to need them

Wouldnt matter if he did.. you would only lie DAN so there is no point.. people have lost confidence in what you say.. so go back to creating good reviews on your forum.. your going to need them
So, where have I lied? And no twisting words like you love to do :rolleyes:

So, where have I lied? And no twisting words like you love to do :rolleyes:

Dan, if you had worked for me I would have fired you a long time ago. Your an embarrassment to hostnine and the hosting community its little punks like you that need to go get a real job

You disrespect customers, your arrogant and are desperately trying to stay on top of the ever increasing negative responses you are getting from customers

Dan, if you had worked for me I would have fired you a long time ago. Your an embarrassment to hostnine and the hosting community its little punks like you that need to go get a real job

You disrespect customers, your arrogant and are desperately trying to stay on top of the ever increasing negative responses you are getting from customers
I believe the only customer that feels disrespected by me was you as you did not like my reply. As I already said, live with your mistakes and stop blaming others.

;)

I believe the only customer that feels disrespected by me was you as you did not like my reply. As I already said, live with your mistakes and stop blaming others.

;)

You are the one blaming your customers... you guys need to grow up and either run a legal business or be prepared to serve jail sentences for your criminal activities.

Your rude and there are many others who have received the same treatment and I watched your support team delete their threads in the forum... so i know whats going on..

You are showing your colors.. keep it up!!!

I know exactly what you mean. I had a server in FDC once (never again) and they would never e-mail their customers with scheduled outages; it would only get discretely posted in their forums. Who's going to check a company's forum every day?
Just subscribe to their announcement forum and you'll get emailed when they post announcements.

Mmm, Nothing like Forum Wars. I don't like arguments. Not a smart idea to accuse people of running illegal business. Someone did that to me once and they got counter sued after they sued me. They lost everything. I'm not trying to instigate I'm just saying it's not very professional on either end.

You are the one blaming your customers... you guys need to grow up and either run a legal business or be prepared to serve jail sentences for your criminal activities.

Your rude and there are many others who have received the same treatment and I watched your support team delete their threads in the forum... so i know whats going on..

You are showing your colors.. keep it up!!!

Well since you come out with, Legal business what are they doing illegal? Care to explain since it seems to me you are trying to say they aren’t running a legal business?

Dan, if you had worked for me I would have fired you a long time ago. Your an embarrassment to hostnine and the hosting community its little punks like you that need to go get a real job

You disrespect customers, your arrogant and are desperately trying to stay on top of the ever increasing negative responses you are getting from customers
I've actually had good results from Dan in my support tickets. My problems with HostNine employees seem to begin and end with Joshua.

With FastServer, I have never, EVER encountered a more egotistical and demeaning bunch of IDIOTS in my entire career. Far from professional, your question is answered with volleys of non-sensical questions or worse, they have you thinking that the problem has been created by you - somewhere, somehow.


I don't know WHERE you're getting this information from, but it is 100% incorrect.

Fastservers has absolutely stunning support, from going out of their way to help you out, to creating a custom package just for you. They, in no way try to make you think "it's your fault", or you created the problem.

I have never seen a more incorrect post, or a more dedicated webhost than fastservers. These guys really will do almost anything for their clients, as long as it is within reason.

Mmm, Nothing like Forum Wars. I don't like arguments. Not a smart idea to accuse people of running illegal business. Someone did that to me once and they got counter sued after they sued me. They lost everything. I'm not trying to instigate I'm just saying it's not very professional on either end.
Yes, it would so much better for both parties to realise that,
it should be resolved in a gentlemanly manner, in private.
Instead they seem to both be jumping on their high horses & faning the flames.
Commercialy it just makes sense to remain cool, calm & collective.

Of course I'm sure both parties will now say they tried that,
it didn't work, so we now have no choice.

Yes, it would so much better for both parties to realise that,
it should be resolved in a gentlemanly manner, in private.
Instead they seem to both be jumping on their high horses & faning the flames.
Commercialy it just makes sense to remain cool, calm & collective.

Of course I'm sure both parties will now say they tried that,
it didn't work, so we now have no choice.
I did go a little overboard I'll admit, I'm usually fine but it gets to me when someone personally attacks me by saying I am a lier. :mad:

I did go a little overboard I'll admit, I'm usually fine but it gets to me when someone personally attacks me by saying I am a lier. :mad:
Yes I do understand, anyone that wants to see me go overboard,
have two choices, either harm my family or
equaly dangerous, Question my integrity :mad:

I don't know WHERE you're getting this information from, but it is 100% incorrect.

Fastservers has absolutely stunning support, from going out of their way to help you out, to creating a custom package just for you. They, in no way try to make you think "it's your fault", or you created the problem.

I have never seen a more incorrect post, or a more dedicated webhost than fastservers. These guys really will do almost anything for their clients, as long as it is within reason.

In your world your opinion is 100% - remember, other people have opinions too!

I don't know WHERE you're getting this information from, but it is 100% incorrect.

Fastservers has absolutely stunning support, from going out of their way to help you out, to creating a custom package just for you. They, in no way try to make you think "it's your fault", or you created the problem.

I have never seen a more incorrect post, or a more dedicated webhost than fastservers. These guys really will do almost anything for their clients, as long as it is within reason.

I dont agree with you! I was with fastservers for over 3 years, spent around 50k with them over this time period, and they treated me like garbage recently. Their technical staff is decent, but I have alot of problems with their sales/billing staff right now. I get mixed information depending on their mood, and they always go back to saying "Our policies..yada yada" when your upset about something. They make random exceptions sometimes for credits, etc..but not other times. When they do have downtime, they dont offer any credits like they claim, you have to go fishing for them. They recently completely botched up a new LARGE server order, about 700/month server. I had to go elsewhere to get this server as they completely botched the entire thing up. They even charged someone elses credit card at one point. Since they have treated me like garbage recently after 3 years, I am now moving all servers with someone else. I am leaving them after 3 years, and will make sure everyone knows that FASTSERVERS staff can be real jerks. Furthermore they are all a bunch of cowards, they hide behind their ticket scripts and never want to talk on the phone with you when your upset. I have no time for yellow bellies when I need to talk about important information pertaining to our business or money. This is the first of many posts regarding them. They are your best friend when you want to provide them with new business, but they have ZERO loyalty with you regardless if you spend 100/month or 10,000/month. I am now working with a new company who values business relationships as I do.

I don't know WHERE you're getting this information from, but it is 100% incorrect.

Fastservers has absolutely stunning support, from going out of their way to help you out, to creating a custom package just for you. They, in no way try to make you think "it's your fault", or you created the problem.

I have never seen a more incorrect post, or a more dedicated webhost than fastservers. These guys really will do almost anything for their clients, as long as it is within reason.
"These guys" must have different approaches for different people, then. If the post you refer to was incorrect, then class mine in the same breath.

Most support nowadays from Fastservers on the one server that we have to keep there is slow, often rude, and rarely helpful. Maybe it's the fact that we pulled other machines out of there because of the sub-par service or maybe it's that they truly don't care, I don't know. What I do know is that the company, in my opinion, is not what it used to be and darn sure isn't worth the money being paid.


Simon

They're probably mad that FS is up for sale...so, there is a chance they could lose their jobs and due to that, they probably don't care.

They're probably mad that FS is up for sale...so, there is a chance they could lose their jobs and due to that, they probably don't care.
Will that impact on H9 ?

Just subscribe to their announcement forum and you'll get emailed when they post announcements.

Exactly, that doesn't sound all that hard :rolleyes:

They're probably mad that FS is up for sale...
Got any proof of that?

I certainly don't doubt it could be true (Ian's sold FS before), but it'd be something that I'd want to see more proof on.

Fastservers has been bought and sold at least twice since Ian started it way back in his HS days, so it's definitely POSSIBLE that he'd want to sell it, but I'd need credible sources first . TheWhir doesn't count as 'credible', they'll add anything as "news" simply to get another hit to their front page, regardless of whether it is 'newsworthy' or 'accurate'.

Fastservers Technical Staff = Great
Fastservers Sales Staff = not so great
Fastservers Loyalty to long time clients = ZERO

They are your best friend when you want to provide them with new business, but they have ZERO loyalty with you regardless if you spend 100/month or 10,000/month.


Man, if THAT aint the truth. I was wined and dined during visits to Chicago, but when it came time for support, they went TOTALLY downhill. Even when I wanted to double the rackspace we had, I got ZERO support from them - and brushed off like I was a newbie with one budget box. I pulled all our servers out of there about 3 months ago - and am SO happy I did, for us, and our customers.

As for anyone questioning FS being for sale - I'm told that they're actually in the midst of an acquistion - which may already be completed at this point. H9 pulled all their servers from there (or is just finishing) ahead of a messy buyout.