Currently arguing with my web hosts about my renewal.

They sent me a renewal notice last month, and said it would automatically renew from my account on the 14th of July, I also sent them an email to double check... no response.

Monday morning (12th August)... site dead.

Contacted them, stressed the importance, they replied with these words: "account terminated", nothing else!

I replied and said this was unacceptable, and to re-instate the site ASAP, they said "account already terminated, we cant renew it now .. we sent you many notifications + you got extra month for free"

They sent one notification, not 'many'.

I replied back kicking up big style, but I'm not hopeful that they'll listen. I think they may have totally wiped the account, in which case I have lost the lot as I don't have a backup copy due to my company PC being formatted and rebuilt the other week with Windows 2000.

I'm not sure what else I can do.

I've heard a lot of bad things about these guys, but they have been great up until now

:(

Dude that sucks.. I mean it does not sound like they have backups so I doubt you will get any help on that end.. Same thing happened to me a while back when I was helping run a small forum and basically I just learned a lesson to backup like my data MIGHT not be there tomorrow.. I suggest at the minimum doing atleast weekly backups if your site changes alot and daily if it is a forum.

Yeah, but the data on my site doesn't actually change at all, I've lost the contents of my MySQL database.

I wouldn't mind if I'd received various reminders saying... ACCOUNT WILL BE TERMINATED, but I got one email saying that the account would automatically be renewed unless I mailed back to say no.

I didn't say no, in fact I replied back to ensure it most definitely WAS renewed.

I'm just so annoyed at the whole situation, as I've lost a lot of data and a lot of my time, and 2mhost support just reply with one line replies to all my support calls.

Yup, just read through there site... Looks like there is nothing you can do...

I guess planning in the future is the best you can do... I don't know what you were hosting there, but, you might want to try and ask them if they backup there SQL databases daily, like most sites do (Because the Server's usually use sql for Something!), and see if you can get your data back.

I know we backup our sql databases daily, after a recent problem a customer had, where he screwed up his own database. Now I make SURE every database gets backed up, so in the future, we can restore him immediately!

Best of luck to you...


Steve

Thanks, I got a reply back.. basically "we closed the account, account closed and we cant recover it now"

So it seems I am stuffed.

This seems unfair, I would strongly advise others not to use 2mhost.

They may seem cheap, but they are most certainly not cheerful.

have you searched around here for reports on 2mhost? they haven't all been good. :rolleyes:

2MHost used to post on here often defending his service. I'm sorry to hear you've had problems, maybe you could speak to the chief himself and see if something can be done to recover your data.

User: 2MHost

-Matt

Hmm the guy seems a bit mad, he only replies in one line answers, all of which bear no relevance to the last message!

He is a crook, I've a good mind to do something drastic about it.

A lot of people have had their sites removed for 'allegedly' dodgy stuff... mine was fine... yet he still removed it!

'one liner' support replies are my personal bug bear. I've often had to rack my brain to 'stretch' a support reply to at least get to 2 lines :D simply because I don't think you're doing the job right unless your e-mail has some substance to it.

I'm not directly linking this to the thread in hand here, just a personal point.

It sounds like there's been some serious miscommunication here between you and the host. The odd part is that they term'ed you without reason instead of renewing you, unless there was a billing issue. Even a madman doesn't shut off paying accounts. I feel there might be another part to this story?

Greg Moore

I wish there was!

Any self respecting company would renew the account, and query the billing details with the customer, cancelling if no response received.

The fact that this was supposed to be an automated renewal is what annoys me.

Maybe a digit was wrong on my card details, who knows? I never got a right to reply, he said he tried my card, didn't work, cancel account, end of story.

No email to say "card details may be wrong", nowt.

I'm livid, I've lost a lot of time and effort due to this. Yes, I should have backed up, but hindsight is a wonderful thing.

You know the real strange thing is... Who wants to LOSE a client? I have one client who's uses a debit card every month and always forgets to put money in the account for days of my automatically trying to re-bill him. We have dialogs, he puts money in, I get paid. No biggy. BUT, he is a customer, and he is MY Customer, and he deserves the utmost in respect. That is how you KEEP Clients, not lose them and have them post nasty notes @ Webhostingtalk! :)


Steve


Originally posted by TBL
I wish there was!

Any self respecting company would renew the account, and query the billing details with the customer, cancelling if no response received.

The fact that this was supposed to be an automated renewal is what annoys me.

Maybe a digit was wrong on my card details, who knows? I never got a right to reply, he said he tried my card, didn't work, cancel account, end of story.

No email to say "card details may be wrong", nowt.

I'm livid, I've lost a lot of time and effort due to this. Yes, I should have backed up, but hindsight is a wonderful thing.

very strange. As long as the e-mail address they have on record for you works, it seems odd indeed.

Funny way to run a railroad.

At any rate, hope it works out well and they either help you out, or you find a new host soon.

Greg Moore

I have the same thing here with a debit card customer he does not have $$$ in the account when billing comes around so 2checkout trys everyday to get the $$$ from the account yesterday was attempt 15 and today I wake up and he finally did it.. Other accounts we typically give 3 weeks then we suspend there account and send them 3 notices and after 5 weeks we delete.. I never actually heard of someone wanting to loose a customer as said above.