 | View Full Version : Support Tickets? Paul-M 01-26-2008, 10:52 AM I don't know, but usually WHT support tickets are answered in at most 24 hours... My recent ticket: EEU-10003 Has been open for a few days without a response... Is there a reason? Thanks! Paul-M 01-29-2008, 04:23 PM Still no response, I am curious, is there a problem with the support system? I never waited this long for a ticket from WHT... :P bear 01-29-2008, 07:02 PM There's only a few people on staff that can handle that type of ticket, Paul, and there have been quite a lot of those lately. Nothing wrong other than being abnormally busy. ;) Paul-M 01-30-2008, 05:08 PM There's only a few people on staff that can handle that type of ticket, Paul, and there have been quite a lot of those lately. Nothing wrong other than being abnormally busy. ;) Good to hear. I got scared that the internals were getting screwy :P Happened with my cable company ;) |