cyrusTvirus
08-12-2002, 05:54 AM
Perldeks is working great however when a user sends a support request over email to lets say support@domain.com a confirmation is send out with a from adress mail@www.domain.com, this causes a lot of confusion to our clients.
Then when a staff member replies to the ticket the from adress is changed to sup@www.domain.com.
In the conf.pl file the ticket email is set to: support@domain.com and in perldesk the admin email is set to support@domain.com.
the email is pipped correctly however the only alias existing is support and nog mail/sup....
Any suggestions ????
Thanks Robbert
blacknight
08-12-2002, 06:55 AM
Sounds a bit like the email is set up incorrectly. How did you set up the email server for the domain? (Not the MX - just the site settings part)
cyrusTvirus
08-12-2002, 06:58 AM
what do you mean exactly ???:bawling:
blacknight
08-12-2002, 07:03 AM
In the 'site settings' part - there's a section for setting "Email Server Aliases"
cyrusTvirus
08-12-2002, 07:08 AM
Perhaps good to know.
I use http://support.domain.com
and let the email send to support@domain.com which should I alter
in domain.com is emailaliases .domain.com etc
in support.domain.com is nothing in email
blacknight
08-12-2002, 07:12 AM
Originally posted by cyrusTvirus
in domain.com is emailaliases .domain.com etc
in support.domain.com is nothing in email
Hmmm...
Just for a laugh try setting email for support.domain.com to domain.com
As I'm not using a sub-domain on my setup I have no idea whether that'll make any difference or not
:D
cyrusTvirus
08-12-2002, 07:24 AM
Can I transfer easily to www.domain.com/support instead of support.domain.com
No need to reinstall ?
blacknight
08-12-2002, 07:37 AM
You 'could' transfer without reinstalling, though you'd probably have to 'soft link' all the files, or use some kind of redirect...
Why not leave it the way it is for the moment?
I'm sure you'll be able to resolve the email issue.
cyrusTvirus
08-12-2002, 07:47 AM
Probably I will, but this is very frustrating getting every time the same question from a client. Who replies to a non-working email.
<<BANGING MY HEAD AGAINST THE WALL HERE>> :angry:
blacknight
08-12-2002, 07:55 AM
Set up a temporary alias for the email address and fix it properly later.
If you try to move the entire installation now you'll only make matters worse IMHO.
cyrusTvirus
08-12-2002, 08:08 AM
you mean create sup/mail @www.domain.com in support.domain.com
well to exact the response comes from the MAIN site so mail@www.domainMAIN.com
and not from mail@www.useddomain.com
To make it even stranger.....
