Looks like Multicards i a scam company as all others working with high risk businesses as they call it.

First they help us to set up a website and confirm it and everything is working fine until we see that no money has been payed to our account. When asked what the problem is, they are just asking for some more company documents etc etc.

Suddenly one day they say that its forbidden to sell our products and thats way they have not payed out any funds if they ever will.

When asked why they have not closed the account for trading immediately, they answer that its not their problem :-(

I hope we can sue them as they are based in EU, Holland i believe.

If anyone knows of a reliable merchant for pharmacies, please let me know asp

Found this in another thread

Don't you get it, dude? it D O E S N O T matter who will you find. Any processor or bank has absolutely legal clause to shut you the f.. down any time they want! And you know why? Because you were illegal even before you even found them. So they may kinda look another way while approving you, wait till you process for about a month getting most of your shippments on the way to your customers, and then they will suddenly "wake up" and say "Ouch, look, we just learned you sell this and that, which you did not tell us before. So your account is now terminated, go screw yourself somewhere else."

That what has happened and will happen eventually with every of such pharmacies. They know very well you will not go and complaint anywhere, so why make 5-10% of you when they can make 100%?"

Finding a merchant account for pharmacies that don't scam you is getting harder and harder, which is why pharmas should have multiple redundant accounts and margins that can handle these situations. Not to mention severely limit the kind of products they sell, and how they sell them!

We have a couple reliable accounts going on, but I'd be hard-pressed to recommend them to you at all without going through the specifics of your biz.

Zijvago; what was the exact reason for you being shut down? Did you put a product on the website that wasnt allowed to be there or something similar?

Card Expert,
based on our experience, pharmacy merchants who do controlled drugs sales, on pre-approval stage remove them, but then they list such drugs again. As result they are closed. I think it might be the case.

The real reason is fraud like always,

The official reason is that the tecnical department that helpe to integrate the site with multicards are not handling approvals, the we had to speak to another department. Of course we as clients should now this when not beeing informed :-

The tragic truth is that nothing happened to the account before we started asking for our missing funds, suddenly they closed the account down because of prescription drugs, that means that if were not askng for our funds they would let the account run forever. Now they ******** is about waiting 6 months to pay out our money and requesting more paperwork regarding the company.

I recieved help from Harris & Moure last time with Paysystems and we got back every penny, about 150 k and i will let the law firm sue this motherf.....s as well. Would be asier ince they are based in EU.

I recieved a approval from GSPAY but have read a lot of crap about them in the forum, are they paying out?

My experience with suspended pharmacy accounts is what Touol mentioned above.
I am not saying that it happened in this case as I dont have the info but it seems that Multicards approved something they shouldnt have or have the authority to do.

Again I dont have the full info but you should have been notified before you started to process in my opinion given the fact that you didnt do something you shouldn`t have.

The problem with this merchant is they applied for a website which was approved and later it turned out they were processing through another website which was selling prescription drugs, which is not allowed and listed on the 'Prohibited Items list' on the Multicards website.

When they received the approval it clearly stated that the approval was only intended for the website mentioned in the application.

Zjivago, let's solve this issue the correct way and not on a public forum.
As I have explained, the 6 months period is the liability period Multicards has as an IPSP on all your charges.

Just for the record: MultiCards does not offer processing solutions to pharmacies and also does not advertise as such.

I agree with Miklo. Several times merchants will change the website after approval or they will process through another site which was not approved by the processor. If full disclosure is provided by the merchants at the time of signing the application, such situations would never arise.

Do they have their own gateway?

Thanks for agreeing Alex.
Do you have any idea how many times merchants try to get away with such stories, making us look bad?

Miklo,

Your last comment was to much to handle

" Do you have any idea how many times merchants try to get away with such stories, making us look bad"

You knew that the account had a pharmacy site already on 18 of December and you let it run until we asked for our missing funds one moth later and THEN you suddenly saw it was a pharmacy .-(

Miklo, if you dont want to solve this in public you should be chosing your words better. I have had to do with guys like you before, Paysystems had the same attitude as you from the beggining, but in the end the payed big time, so will you.

I assume that this situation happens for many processors that do not know this business or just want to make fast money in the trust that the bank doesn’t see it, or finally just because they didn't made there DD and Risk Management.

However if you have a legitimate Pharmacy website and you don't make any changes to the site or interconnect other /not approved websites) and the processor has the bank connection where they are allowed to process Pharmacy, then this would never be a "situation".

Zjivago, I was not talking about your specific case, I was talking about how many times this generally happens.

If you had applied the first time with the correct website, we would have informed you beforehand that we are not allowed to process for pharmacy websites and we could have prevented all of this.
Unfortunately, we found out about this too late in your case, but it is impossible for us to manually check all our merchant's websites all day long.

I have already explained to you exactly when and how we found out about your pharmaceutical sales and we have acted on that immediately. We have a proven track record for more than 12 years in the processing industry and have no reason to 'scam' our merchants in any way. As you have been informed before, the outstanding balance will be released to you after 180 days once the liability period for MultiCards has expired.

My friend has a normal website with Multicards. Even though the money is somtimes delayed due to security checks.. he always receives his money!

I don't think tha Multicards has approved this site.. They have approved another site. It says in their terms that you can not process pharmas.. so what's the deal? why did you go and signed up their anyway?

My experience is much like the picture that Miklo is giving. Not taking a stand in this particular case but I have seen it happen many times.

One site gets approved, in particular within pharmacy, and they sell from another website with prohibited products.