Do you know if Burst.net network is down again?

My server is down.

traceroute to 66.96.224.5 (66.96.224.5), 30 hops max, 38 byte packets
1 64.246.11.1 (64.246.11.1) 0.965 ms 0.391 ms 0.227 ms
2 207.218.223.5 (207.218.223.5) 0.331 ms 0.514 ms 0.751 ms
3 207.218.223.2 (207.218.223.2) 0.429 ms 0.365 ms 0.430 ms
4 g1.ba21.b000605-0.iah01.atlas.cogentco.com (66.28.28.209) 1.599 ms 1.484 ms 1.552 ms
5 g10-2.core01.iah01.atlas.cogentco.com (66.28.66.237) 1.868 ms 2.327 ms 1.613 ms
6 p15-0.core01.tpa01.atlas.cogentco.com (66.28.4.46) 21.565 ms 21.783 ms 21.265 ms
7 p14-0.core01.jax01.atlas.cogentco.com (66.28.4.142) 26.669 ms 26.038 ms 26.049 ms
8 p5-0.core01.atl01.atlas.cogentco.com (66.28.4.138) 32.279 ms 32.238 ms 32.718 ms
9 p14-0.core02.dca01.atlas.cogentco.com (66.28.4.126) 44.564 ms 44.375 ms 44.350 ms
10 p15-0.core01.dca01.atlas.cogentco.com (66.28.4.21) 44.016 ms 43.950 ms 45.359 ms
11 p4-0.core01.phl01.atlas.cogentco.com (66.28.4.18) 47.645 ms 47.543 ms 47.666 ms
12 * g49.ba01.b003003-3.phl01.atlas.cogentco.com (66.28.67.238) 48.413 ms 47.879 ms
13 BurstNet.demarc.cogentco.com (66.250.5.70) 48.058 ms 48.125 ms 48.100 ms
14 pos-6-1-border.scr1.hostnoc.net (66.197.191.17) 51.095 ms 50.488 ms 51.507 ms
15 * * *
16 * * *
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18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

their homepage is up...but their phone doesn't even answer with their name anymore!!!!!!!!!!!!!!!!!!!!!!

I am freaking out

and their AOL isn't connected


This is the last straw for me...

does anyone know how to get in contact with them...

This is not normal!:eek:

very not normal....I will have a heart attack....does anyone know what the hell is going on???????:mad: :mad: :mad: :angry: :angry: :angry:

ok...at least now their phone says they are burst....only a tiny bit better...

whew...ok I reached a human...he said there was an electrical problem (?) during an upgrade and they are working on bringing it back....

ok my heart rate is coming down a bit...

that voicemail thing scared me...

cool down. no need to freak out.
atleast for me it seems to be working fine both homepage and traceroutes look good.

Well, now that I spoke to someone I feel much better :)

I had also read about a couple of employees leaving and have had some bad experiences in the past so naturally I assumed the worst

btw, I have a friend who used to live in Darmstadt...cute place...

When I visited no one even had computers in the school and the internet was just getting started :)

really?
funny :)

good to hear your almost back to normal again ;-))

My server is still down:mad:

do you can have access to my server ip or website?:
66.96.224.5 or http://www.darfos.com

Originally posted by nationalhost
My server is still down:mad:

do you can have access to my server ip or website?:
66.96.224.5 or http://www.darfos.com
:mad:

Yup it's down for me also...:(

Hopefully it should be up soon. :)

Originally posted by citrus


Yup it's down for me also...:(

Hopefully it should be up soon. :)

Can you send a message when your server will be up?

If I'm still at my computer when burst does come up, I'll be sure to...:)

I'm still down. Maybe someone can call Burst and suggest that they hit the circuit breaker ;)

re: darmstadt..yeah, my friend is a big computer wiz and his wife too...they would help out in the schools installing computers and he told me how few people had computers he was shocked...I think by now he moved...

count me in the currently dead nocster server category as well :(

I just talked to a burst.net employee and he said electrical and everyone should be back up with 2 hours but he is not sure, i will tell you this I sell over three hundred products on ebay and 20 percent of those are ending tonight and nobody can view the damn photos so I am having to go in and change all my links to point elsewhere and it is a pain in the ass.

A single phase is out on one of our five electrical feeds...the newest one. Two of the three phases in the system are functioning, so it is a rather odd circumstance. The problem is on the power company's side, between their transformer and entry to our facility. This is affecting about 10% of our clients only. PPL (power company) and our electrical technicians are currently working on the issue, and they tell us it will be resolved shortly.

Sean R.
BurstNET

Grab the extension cords and run for the UPS units before they give out :D (been there, done that, not in a DC situation though)

I dunno what u guys r talking bout but I do know my site is down...heh heh...keep up the pressure...guys let's get cracking :angry:

Very Strange the same thing happend to us lastnight we lost one phase on one of our feeds about 6pm but the Generator kicked right in like it should and we had no outages.

It took the power company 8 hours to get things back going so we ran on generator power for about 9 hours, thats longer than I like to see the generator run but we had enough fuel to last 3 days with out a refill. :)

All servers are wired into an uninterruptible power supply, as well as connected to a deisel backup generator.

WTF is this a lie? If not turn the dam key and get my servers backup!! :angry: :angry: :angry: :angry: :angry: :angry: :angry:

Yeah. I thought burstnet has power generator for power backup. I really hope they get the power fixed asap. Been down for a while now.

I am also a little confused to why the genrators are not kicking in to pick up the load. Do they have one or not???

Checking date

Damn, this sucks.

I never really believed a lot of their claims about backup connections and backup power supply...I believe that's why we keep going down so often...

I agree with the posts that wonder why power is a problem when you have UPS and a backup generator in place. So what if its only affecting 10% of the people, and is an odd situation?

Here's my advice: get an axe and cut the power lines to the other 90% to make it into a less odd situation, then turn on the friggin generator. Don't blame your problems on PP&L or others since you claim to be prepared for this type of situation. And yes, you should have a few dozen extension cords on hand to re-route power in "odd situations" if you won't dish out money to fuel the generator.

Friday you had a problem where supposedly a switch got fried, which took several hours to fix. How long does it take to unplug everything from the old switch and swap in a spare switch???

Either these problems are far more severe than you lead people to believe, or the datacenter is horribly disorganized.

From the burst FAQ...

"Do you have battery backups and generators?

Our Network Operations Center is backed up and protected by UPS (Uninterruptible Power Supply) systems. In a very rare case of utility outages, our auto-start generators start automatically, taking over for the UPS system and supplying all necessary power for our Network Operations Center. APC™, Tripp-Lite™, & Liebert™ UPS Systems provide the power backups, along with Kohler™ generator systems. "

I guess they don't work or i am misunderstanding something.

well at least I'm back up...
and in the words of Burstnet...I am going to "phase" out as a customer.

As mentioned in my original post, this is an "odd situation". Only one phase was out, some power was still flowing, and for some reason backup power did not kick in.
Yes, we have UPS systems (each rack, and facility-wide), Generator, etc...
The problem is, the system did not fully go out, and the backup power did not pick up on the problem. Why? We do not know that yet...but we will correct it though, after we get everything back up and running first, which is more important.

Power has been re-established, and we are bringing racks up one at a time right now. Only a handful of racks were affected by this, not our whole facility. It was just our newest power drop that was affected...which was installed two months ago.

Sean R.
BurstNET

Thanks for keeping us updated Sean. I'm back up.

Ah, I'm back up :)

Yeah, thanks Sean :cool:

They are not out of the woods yet, there are still some servers that appear to be down.

mine is still off ......

my reseller server has donw more than three times in the past three days

:( They have the strangest problems happen there, makes you wonder.

Yes they do. And it looks like the excuses get recycled. When one of their supposedly THREE bandwidth providers went down about 4 months ago the question was asked why the redundant connection didn't kick in and the excuse was because the first connection wasn't "all the way" down. A pair of wire cutters could have made the first connection go ALL THE WAY down.

If the power company is supplying partial power how bout cut them off completely and let the generators take over fully, instead of letting 10% be down for morte than one minute.

Sorry Burst, this isn't really a slam against you it's just the plain truth because I would love to trust you at your word but can't. You are completely incompetent as a data center. And it gets proven over and over every other day.

I checked their SLA before, their SLA include alots "exceptions".
I still could not figure out what is "not" included in their exceptions

Hello,
I guess I should put my $0.02 in.

Something does not smell right. I am not hosting with you, nor am I planning. However, if there is no power to a server, there is no power to a server and a UPS has to kick in.

Other servers are good, great, but for the servers that do not get power, a UPS should kick in.

After all, the "odd" situation is not good. There should be testes ran for "odd" situation. For me, if something that does not work, that is intended to be working, it is always odd.

That is why there are tests should be done. And yeah, an extinction cord could have been used for this "odd" situation.

<< page-zone >>

You are entitled to your opinion.
If you don't like our services, don't use them...
If you think you can do better maintaining a data center, feel free to prove it...I think you will be mighty surprised just how hard it is, and just how many problems can pop up no matter how prepared you are.

Especially if you are a high growth rate facility...that complicates things even more, because every day the rules/guidelines change.

We have gone from 40 to 700+ servers in our facility in an approx one year period....obviously we are doing something right.

We do not advertise 99.9999% uptime, because we know we cannot meet that. Our target market is lower end dedicated server clients, not $5000/month Forture 500 clients that cannot have a single minute downtime. For this reason, our services may not be for everyone. For what we charge, the service we provide if well worth it. No matter where you get a server from, you are going to have problems.

Atleast we have proven in the past that we actually give a darn, and acknowledge problems/issues, and take corrective measures for such. Things cannot happen overnight, and often may take some time to implement new procedures/policy/equipment.

As far as loosing some employees...big deal, every company looses employees. Some quit, some get fired, some leave for personal reasons, some find a higher paying job, some get married and more to their spouse's town/city. Make sure you have the facts of the reason we have some employees leaving, rather than assuming they quit.

As far as lengthy DDOS attacks the past few months, you all assume that we don't know what we are doing with networking.
Well, we had the first year of our data center with spectacular uptime service, with only a few minor outages. The recent months' downtime attributed to DDOS attacks is not exactly due to our networking competance, but rather a side affect due to BurstNET hosting some questionable content websites. BurstNET made a decision, that even at our own expense, and that of our network stability, for the greater good of our country, that such was a consequence we felt justified. BurstNET was/is co-operating with US Government agencies to host such questionable content websites (ie...terrorist, hate sites, etc...), to track illegal activities. This has caused us major network problems, including DDOS attacks, negative publicity, etc...
However, we felt that was a small price to pay for doing our part to fight such evils. Many of you may not agree with what we did, and that is fine, but it was our decision to make, and we decided to choose assisting the US Govt, instead of putting money in our own pockets, and keeping our reputation clean.

It really disgusts me when people assume things, usually derogatory, when they know nothing about the facts, nor what is going on internally, whatsoever. there is alot that goes on behind the scenes of running a data center, alot of it not pretty, and immature posts in public forums do nothing but create verbal fights and bad blood.


Sean R.
BurstNET

Hi,
I am not saying that this job is easy, I know it is hard. I am working for servers too (not web hosting thou), so I know all these headaches and sleepless night. However, (IN MY OPINION) have a UPS kick in when the server has no power should not be that complicated or, in your situation run a power cable meanwhile you fix that problem (the problem the way you describe it, that is).

I did not mean to flame you, or your topic, I just wanted to state my opinion.

I am not going to discuses the other issues you just posted about (responding to other claims), since I do not know about them. I just made a comment about a UPS that is all.

Best of Luck to you.

Originally posted by BurstNET
<< page-zone >>

You are entitled to your opinion.
If you don't like our services, don't use them...
If you think you can do better maintaining a data center, feel free to prove it...I think you will be mighty surprised just how hard it is, and just how many problems can pop up no matter how prepared you are.

Especially if you are a high growth rate facility...that complicates things even more, because every day the rules/guidelines change.

We have gone from 40 to 700+ servers in our facility in an approx one year period....obviously we are doing something right.



I don't like the service I've recieved at burst.net but I've heard bigger horror stories about other data centers. I don't know anything about burst hosting terrorist sites or whatever else. I don't normally follow threads about burst.net. I do have my main website on a server at burst.net, luckily not many of my customers are located there.

I'll be moving the remaining sites off of burst at the earliest convenience. A data center should have 99.999% - 100% uptime. Redundant power supplies shouldn't go down, redundant connections shouldn't go dead.

And no I can't do a better job than burst.net, I would do a much worse job. That's why I pay someone else to do it.

So you want us to believe that you are activily co-operating* with the US government to stop 'terrorist' activities.

*original text was changed from working. Sorry I assumed money changed hands some where along the line.

BurstNET was/is co-operating with US Government agencies to host such questionable content websites (ie...terrorist, hate sites, etc...), to track illegal activities

Bull**** dude.

1. Why would I want to get a sever through you that you claim is network being monitored by the government.

2. If you were working with the gorvernment, why would you talk about it on a public forum? Wouldn't that hinder/compromise their efforts?

3. Prove it. List a couple of these busted sites that were hosted on your network.

he said they are CO-OPERATING with the gov

does not mean they are WORKING for them

god damn

Originally posted by DiBZ
. . . . . . .
Bull**** dude.

. . . . . . tsk tsk tsk . . . . . Hard to mention Burst around here without someone wanting to start trouble over it. :(

I'm a happy camper with them! :stickout




me <<< :love: <<< Burst




Now. Play nice. :D

Originally posted by DiBZ
So you want us to believe that you are activily co-operating* with the US government to stop 'terrorist' activities.

*original text was changed from working. Sorry I assumed money changed hands some where along the line.



Bull**** dude.

1. Why would I want to get a sever through you that you claim is network being monitored by the government.

2. If you were working with the gorvernment, why would you talk about it on a public forum? Wouldn't that hinder/compromise their efforts?

3. Prove it. List a couple of these busted sites that were hosted on your network.

1. Planning on committing any crimes against the country? *ANY* decent noc would cooperate with the government, period.

2. No comment.

3. Actually, there was a thread here about a terrorist site that was co-hosted by both Burst and RackShack. Both Burst and HeadSurfer posted about the special circumstances -- not in detail, but did point out it's not a simple case. It's not BS -- unless RackShack and HeadSurfer are just trying to help out Burst/Nocster by sharing the blame... :rolleyes:

Originally posted by amusive.com


1. Planning on committing any crimes against the country? *ANY* decent noc would cooperate with the government, period.


That is such crap too. Terrorists are criminals, nothing more or nothing less. You could call the people at enron/3com terrorists becuase they removed consumer confidence in the stock market. A gang banger off the street falls into the worlds definition of a terrorist. Right now its trendy to call people we don't like terrorists.

(FUN FACT: All the recent US missions in Afaghanistan have only killed civillians, not so called terrorists.)


2. No comment.


I guess Terrorists are just gunna have to find a new host because Rackshack and Burst are part of the 911 squad. How about Serverbeach?


3. Actually, there was a thread here about a terrorist site that was co-hosted by both Burst and RackShack. Both Burst and HeadSurfer posted about the special circumstances -- not in detail, but did point out it's not a simple case. It's not BS -- unless RackShack and HeadSurfer are just trying to help out Burst/Nocster by sharing the blame... :rolleyes:


Funny how both companies are having problems with an unstable network from overselling.

Headsurfer. "DAMN THOUSE AFGANIES FOR CRASHING PLANES INTO THE WTC AND DESTROYING OUT NETWORK STABILITY!"

Originally posted by DiBZ


You could call the people at enron/3com terrorists becuase they removed consumer confidence in the stock market.


You could, if you were ignorant of the definition of the word 'terrorist', sure. A terrorist inspires fear intentionally to get their way. As for your fun facts, well, I'm not here to debate the US' efforts -- I'm here to talk about servers. Spread your propaganda elsewhere.

It doesn't matter if the operation is anti-terrorism, anti-child porn, anti-cyber attacks, anti-whatever... a NOC is going to cooperate with the US government.

I guess since your original argument had no merit you just have to start a new one :rolleyes: ... let's keep it on topic here, sparky.

Originally posted by amusive.com


You could, if you were ignorant of the definition of the word 'terrorist', sure. A terrorist inspires fear intentionally to get their way. As for your fun facts, well, I'm not here to debate the US' efforts -- I'm here to talk about servers. Spread your propaganda elsewhere.

Sorry, I just got offended by his excuse and I got carried away. My bad but I can write a paper to back up my statements but I will save my propaganda for another thread.

Originally posted by amusive.com

It doesn't matter if the operation is anti-terrorism, anti-child porn, anti-cyber attacks, anti-whatever... a NOC is going to cooperate with the US government.

Should a NOC Cooperate? Yes. Should they help shut down kiddie porn sites? Of course! Stop little timmy's mp3 FTP? Sure. But To help the government create a hate site network to track people? I don't think so but that is their poor buissiness choice. Especially having thouse servers on the same network as their other clients.

Originally posted by BurstNET

BurstNET was/is co-operating with US Government agencies to host such questionable content websites (ie...terrorist, hate sites, etc...), to track illegal activities.

I personally don't think they are really helping to fight such evils as they describe. I think there monitoring some 15 year olds hacking site and thats close enough to terrorism. They call it cyber terrorism right?

Originally posted by amusive.com

I guess since your original argument had no merit you just have to start a new one :rolleyes: ... let's keep it on topic here, sparky.

My argument is that think Burst is full of it. I don't have a personal crusade agnist them or anything like that. I just feel he is misrepresenting the facts. I just want him to back it up with some proof.

Sorry Bucko ;)

Hey guys,

Who others that me have problems this morning with burst and nocster today?

All My servers is Downnnnnn Again.....

:flamethr:

Maybe the KKK is doing a ddos attack agnist burst...

Looks like another odd situation strikes, so far this morning Burst has been down for at least twice for an hour or more, and several other times for 15-30 minutes. Alas, the day is still young.

We have not been down....check your own connections/isp.
Our network is running perfectly fine.

And the "terrorist sites" are Al Queda related...NOT some minor hacker sites. We cannot give out any details as we are under gag order by a certain government agency. Search the net, and you'll find articles about it in local and nationwide newspapers to prove this. This co-operation has caused DDOS attacks to our network for the past 4-5 months...mostly from normal people pissed about us hosting the site(s), not from the terrorists themselves. Little do they know it is actually a good thing we are hosting the sites, and assisting the government....albeit at our own expense. Some people don't look at the big picture, and think they know everything, including a pesky freelance reporter by the name Jeremy Reynalds, that won't accept our explanation, and respect the gag order we are under.

Sean R.
BurstNET

Sean are you saying there were no network issues this morning?

Sean, your network is *not* running perfeclty fine. It's been up and down all morning. To say otherwise is... lets just say not-entirely-correct.

Burst, I have a script which I've setup to moniter a server you host every 2 minutes. BEFORE the script even attempts to check the server, I ping google. If the google ping fails, then it doesn't check the server (under the assumption that there my network connection is the problem). This script reported the following outages (EST):

4:06-4:10AM
4:14-4:24AM
4:28-4:38AM
4:42-6:38AM
6:42-7:38AM
8:02-8:10AM

At no time was any local network problem detected (by pinging google). Also keep in mind that I am a 30 minute drive from your data center, whereas google is at least 10 hops farther than you are. Here's my traceroute minus the first hop. Try to explain it away now.

2 65.211.109.181 (65.211.109.181) 7.930 ms 10.005 ms 7.951 ms
3 500.Serial2-0.GW5.EWR1.ALTER.NET (63.111.126.145) 14.391 ms 16.290 ms 16.013 ms
4 119.ATM5-0.XR1.EWR1.ALTER.NET (146.188.180.26) 15.079 ms 14.943 ms 15.363 ms
5 193.at-2-0-0.XR1.NYC8.ALTER.NET (152.63.17.194) 17.133 ms 17.942 ms 17.510 ms
6 0.so-2-2-0.XL1.NYC8.ALTER.NET (152.63.19.29) 16.247 ms 16.680 ms 16.267 ms
7 0.so-2-0-0.TL1.NYC8.ALTER.NET (152.63.0.153) 16.805 ms 15.528 ms 16.809 ms
8 0.so-7-0-0.TL1.DCA8.ALTER.NET (152.63.0.161) 24.318 ms 21.568 ms 23.412 ms
9 0.so-4-3-0.XL1.DCA8.ALTER.NET (152.63.144.50) 26.673 ms 23.270 ms 23.469 ms
10 289.at-0-1-0.CL1.DCA1.ALTER.NET (146.188.163.9) 26.067 ms 25.256 ms 54.799 ms
11 195.ATM4-0.GW8.PHL1.ALTER.NET (152.63.39.209) 26.097 ms 28.009 ms 26.224 ms
12 hostnoc-gw.customer.alter.net (157.130.223.162) 32.808 ms 30.579 ms 31.858 ms
13 6696192220.hostnoc.net (66.96.192.220) 29.811 ms 29.429 ms 29.207 ms

I've gotten a few requests for the script, so here is the URL:
http://www.skiingyac.com/projects/monitor.txt
Its not fancy but it works.

Perhaps you should have your script save a traceroute for each outage that it encounters. That way you will know where the problem lies, and you will be able to provide helpful information to network administrators.

Good point. I'll do that now :)

... it is actually a good thing we are hosting the sites, and assisting the government.

I don't think anyone is knocking your intentions, just your service. Yes, it is important that you serve your government, but it's also important that you serve your clients' web sites. After all, we're the ones that pay your bills so you can assist your government in the first place.

And let's face it, it's not unreasonable to complain. In the last week my server has been inaccessible numerous times for one reason or another -the Al Queda, a wacky router, the power company, a DOS attack and a dead network card to name a few. Heck, at this point in time I'm waiting for a crazed elephant to burst into your facility and start trampling your racks. Anything is possible.

Anyway, the point is I'm upset because I'm getting poor service and there's no clear indication that it will improve. Give me a valid cause for the outages, reimbursement for my lost service and a real plan of action to make sure it won't happen again and I'll be a happy camper. I'm not asking for miracles here, just decent service.

Actually, 40% of our network difficulty has been caused by crazied elephants. Denial of Service, hah.. at least not any of the usual ways :)

Joking aside, it isn't always BurstNET's fault.. although it does seem so sometimes.

And no, there really haven't been any elephants in our datacenter.

yes, once again.. at least it's not just me.

EDIT: see other thread, http://www.webhostingtalk.com/showthread.php?threadid=68035