I have recently had a few very positive experiences with HostNine and wanted to share my review.

I also posted this review at: WebHostingStuff.com


I have used many "discount hosting providers," thinking that I had to sacrifice customer service in order to get a cheap rate.

Lucky for me, I stumbled upon HostNine over a year ago, and I have never looked back.

I have a reseller account with HostNine -- and from the start, they were accommodating to my needs. When considering their service, I called the number and got a person on the phone within 30 seconds. He told me about their service, and even offered to create a custom sized account for me, since my needs were not large enough to justify their smallest package.

Not only is their uptime and service reliable, HostNine's customer service is OUT OF THIS WORLD.

Three times in the past year, I have experienced an email setting error, or login hiccup on one of my sites. In each and every case, I was able to get on the phone with a support technician in less than five minutes and get the issue resolved.

Last week, I had an email bounce error due to a change on their server, and within two hours of my email request, they had fixed the problem. Similar service used to take two weeks at my old hosting provider!

Definitely consider HostNine. Their prices are reasonable, especially for the peace of mind it buys you.

Please let us know what domain(s) you have hosted with them.

Thanks,
Sirius

Of course, sorry about that.

I currently have 24 domains hosted with my reseller service with HostNine. Some selected sites:


mcnayr.com
flippernation.com
malibupartyrents.com
spaceshank.com
tamandodesign.com
globalhighered.com


sorry that i can't post full links. the forum won't let me.

Good to hear that things have gone well for you for so long with HostNine. They seem to have pleased other people as well so they must be doing things right.

Nice to see a positive review once in a while :)

I heard their reseller packages allow accounts distributung on different servers. Is that the type of account you have now?

Mind sharing how does it work?

Most people never really say how well a host is doing, you always hear about the negative. Good to hear your happy though!

Thanks for sharing!

I took a look at their reseller plans and they are cheap. How much are you paying for your custom reseller account, if you don't mind me asking?

Cris

Thanks for sharing this review with us.

I heard their reseller packages allow accounts distributung on different servers. Is that the type of account you have now?

Mind sharing how does it work?

The have what they call a Resellers Central. It is almost the same as WHM, just a different layout. But, when you create a account, which has to be done manually or by using Modernbill (WHMCS is not compatible), you can select which server the account is placed on. There are a few to choose from all based around the world.

The only downside as I mentioned earlier, you can use WHMCS, but it connects to WHM, which is different to there Resellers Central. So by using WHM, you can not create accounts in different locations. If you want to use this feature, you have to use there Resellers Central, which can only connects to Modernbill.

The have what they call a Resellers Central. It is almost the same as WHM, just a different layout. But, when you create a account, which has to be done manually or by using Modernbill (WHMCS is not compatible), you can select which server the account is placed on. There are a few to choose from all based around the world.

The only downside as I mentioned earlier, you can use WHMCS, but it connects to WHM, which is different to there Resellers Central. So by using WHM, you can not create accounts in different locations. If you want to use this feature, you have to use there Resellers Central, which can only connects to Modernbill.

So can resources be distributed freely among different locations? Or you have to predefine like 30% there, 30% there and 40% there beforehand?

H9 used to be a great host. They did however receive a lot of negative reviews in a short space of time, and it seems to still be going on.

However, when they were very popular, they received some positive reviews here. But not like this. It was generally real experiences by real people. The reviews sounded different and even some more established members here posted reviews.

But now all I see is reviews for very new members posting what appears to be non authentic reviews.

Fair enough a domain can be verified, but I just can't believe that a host has gone from bad to good in a short space of time and is receiving more positive reviews than normal.

Take hostgator for example that are waaaaaaay bigger, even they don't get this.

In my opinion only, I have absolutely no trust in these reviews.

Just worth taking into context. :agree:

Interesting review of Hostnine...

Reminds me of the sort of reviews people write about themselves.

Call me a cynic, but phrazes like "and I have never looked back" and "HostNine's customer service is OUT OF THIS WORLD" smacks of a scripted post, with maximum effort on sales and marketing key words.

Do normal people write like that?

haha - what's this, a template for a dodgy review of hosting companies? Insert company name here...

Maybe H9 have signed up to http://www.forum-angels.com...

hostnine are trying to dig themselfs out the hole they have been digging.. and good for them, they need to :)

Yeah, but what chance does a host have which has had it's email servers blocked by Yahoo and AOL?

2 months and counting...

who's Yahoo or AOL?

I can assure you any review you see about HostNine is completely authentic as we do not write reviews for customers or ask them what to write about. Feel free to contact me personally if you have doubts about the authenticity of reviews at 877-251-4678 ext 1000

As for the WHMCS comments on Reseller Central as stated on our forums WHMCS did made a module to work with the Reseller Central system a few weeks ago and that is available in the latest build of WHMCS.

As for the WHMCS comments on Reseller Central as stated on our forums WHMCS did made a module to work with the Reseller Central system a few weeks ago and that is available in the latest build of WHMCS.
I'm sure I'm not alone in wanting to know how this is going, any customer feedback yet ?

I as well have a good opinion of HostNine. I am a reseller through them and I currently host five other sites with them. They are a definite improvement from my previous host. I really like their RC panel, although it isn't as feature rich as WHM, but they are trying to add more to it and it lets me spread customer's websites across several servers.

I am also a satisfied client of H9, we also have a reseller account, technical support is good, the only problem we had with them was the Singapore location which IP address at a certain point was blocked from our location (China), though it was one of main reasons why we applied to their plan at the first place. We have been forced since to purchase an additional hosting account from resellerzoom for our clients which needed a location in the asia-pacific.

I can assure you any review you see about HostNine is completely authentic as we do not write reviews for customers or ask them what to write about

Has anyone checked webhostingstuff.com lately?

http://www.webhostingstuff.com/review/HostNineCom.html

My review as well as several other negative reviews on hostnine.com have been REMOVED!

Instead there are at least NINE glowing reviews in a row ALL written on 16 January 2008!

I dare you to tell me these are NOT on hostnine's payroll!

Come on people wake up!

I just find it odd that all these people who are posting positive reviews of H9 only made 1 or 2 other posts.

Maybe I'm wrong, and I know everyone has to start somewhere, but it just smacks of something odd. Usually when you join a forum, you start to post on it and your post count goes up over time...but using the example of the person who started this thread, they've still only done 2 posts (both in this thread).

It's just odd.

Yes, it is very odd.

To think that so many prospects go through these 'so called hosting review sites' before making a purchase is a frightening fact.

I was a victim too. I stopped by webhostingstuff.com before joining hostnine and was dazzled by the positive reviews.

In retrospect, I know this whole business is sold out in advance.

If I could only help prevent those poor newbies from falling into those web hosting traps...

It's so sad.

I guess the newbies would your posts as well when they search for HostNine. But, yes it does seem like a pattern.

A mod here had also realised that and had also commented.

Yes, it is very odd.

To think that so many prospects go through these 'so called hosting review sites' before making a purchase is a frightening fact.

I was a victim too. I stopped by webhostingstuff.com before joining hostnine and was dazzled by the positive reviews.

In retrospect, I know this whole business is sold out in advance.

If I could only help prevent those poor newbies from falling into those web hosting traps...

It's so sad.

Can you develop this? What is your experience with Host9?

Has anyone checked webhostingstuff.com lately?

http://www.webhostingstuff.com/review/HostNineCom.html

My review as well as several other negative reviews on hostnine.com have been REMOVED!

Instead there are at least NINE glowing reviews in a row ALL written on 16 January 2008!

I dare you to tell me these are NOT on hostnine's payroll!

Come on people wake up!
Well this looks a fair 'mix' to me, is your post there ?


HostNine is awsome!! (http://www.webhostingstuff.com/comments/HostNineCom-9701.html) (Excellent)
- by Brian (blueearth.ca) on 9 December 2007

HostNine.com is awful, think twice (http://www.webhostingstuff.com/comments/HostNineCom-9542.html) (Poor)
- by Anton (savco.us) on 26 November 2007

Major attitude problems (http://www.webhostingstuff.com/comments/HostNineCom-9508.html) (Poor)
- by Charlie (mandg-ch.com) on 22 November 2007

HostNine is good, but could be better (http://www.webhostingstuff.com/comments/HostNineCom-9241.html) (Good)
- by jim (v-community.com) on 5 November 2007

Hostnine.com it's all downhill from here (http://www.webhostingstuff.com/comments/HostNineCom-9123.html) (Poor)
- by David (thedailycute.com) on 28 October 2007

Avoid at all costs - or it will cost you (http://www.webhostingstuff.com/comments/HostNineCom-9076.html) (Poor)
- by Carl (ready2mingle.info) on 26 October 2007

Terrible Service (http://www.webhostingstuff.com/comments/HostNineCom-9052.html) (Poor)
- by david (escazuweb.com) on 24 October 2007

Appauling Customer Support (http://www.webhostingstuff.com/comments/HostNineCom-8950.html) (Poor)
- by Josh (artichosting.co.uk) on 17 October 2007

HotNine Review - a Horror! (http://www.webhostingstuff.com/comments/HostNineCom-8884.html) (Average)
- by Wilhelm (golfrascal.com) on 12 October 2007

Hostnine : good for me ! (http://www.webhostingstuff.com/comments/HostNineCom-8807.html) (Excellent)
- by Guillaume (aduntec.com) on 8 October 2007

Average performer (http://www.webhostingstuff.com/comments/HostNineCom-8709.html) (Average)
- by santosh (wildlifetrip.com) on 29 September 2007

Problems with permisions/bad attitude (http://www.webhostingstuff.com/comments/HostNineCom-8695.html) (Poor)
- by Brian (seismictalk.com) on 28 September 2007

Hostnine.Com wins my vote! (http://www.webhostingstuff.com/comments/HostNineCom-7744.html) (Excellent)
- by Ken (host6s.com) on 19 July 2007

Great Hosting (http://www.webhostingstuff.com/comments/HostNineCom-7696.html) (Good)
- by John (hosting4budgets.com) on 16 July 2007

HostNine.com is awesome (http://www.webhostingstuff.com/comments/HostNineCom-7579.html) (Excellent)
- by Andrew (epalonhosting.com) on 4 July 2007

Hostnine company is cheated Company (http://www.webhostingstuff.com/comments/HostNineCom-7491.html) (Poor)
- by Raviraj (addsword.com) on 26 June 2007

Support is quite poor (http://www.webhostingstuff.com/comments/HostNineCom-7474.html) (Average)
- by Shane (startingforever.com) on 25 June 2007

Top Notch Customer Support (http://www.webhostingstuff.com/comments/HostNineCom-7203.html) (Excellent)
- by Dan (meltingcube.com) on 5 June 2007

KickAss (http://www.webhostingstuff.com/comments/HostNineCom-6770.html) (Good)
- by Dan (realweb4u.com) on 30 April 2007

More than Excellent (http://www.webhostingstuff.com/comments/HostNineCom-4842.html) (Excellent)
- by Ramy (ramy.org) on 10 December 2006

HostNine.Com is very reliable. (http://www.webhostingstuff.com/comments/HostNineCom-4031.html) (Excellent)
- by Virginia (kgzsolutions.com) on 19 October 2006

Excellent Support and Service (http://www.webhostingstuff.com/comments/HostNineCom-3947.html) (Excellent)
- by Tim (ioInternetServices.com) on 11 October 2006

Aaa Hosting Company- (http://www.webhostingstuff.com/comments/HostNineCom-3623.html) (Excellent)
- by Shawn (is-hosting.com) on 12 September 2006

Finally!!! (http://www.webhostingstuff.com/comments/HostNineCom-3572.html) (Excellent)
- by Ashley (startingforever.com) on 6 September 2006

Hostnine.com - Exceptional Service (http://www.webhostingstuff.com/comments/HostNineCom-3525.html) (Excellent)
- by Chris (metatechsolutions.com) on 1 September 2006

taken from:
http://www.webhostingstuff.com/review/HostNineCom.html
the link you 'discus'.
Mind you I think most 'review sites' are a wast of space.


I have no agenda, I'm just trying to see some fairness,
Host9 know they have had problems, they have taken actions to 'improve', they [like any other host or business] need to keep on top of not only real, but percieved issues, but it does seem when they try, people love to knock them.

To me, one fact that can't be measured or quantified, is 'the customer / host comfort fit'.
Not only do not all hosts suit all customers, but [myself included], not all customers fit all hosts.

I keep feeling, that those that feel comfortable with host9, will not accept any critisism of them, whilst those that do not feel comfortable with host9 will not allow any praise from 'satisfied' customers.

Now I'm going to upset some by saying, this seems to also apply to 2(maybe more) other hosts, Hostgator & Heart(UK).

Just don't ask me why, instead, agree, dissagree or ignore. - :o -

You have only taken the bottom list of reviews, but here's what I'm seeing when I enter the webhostingstuff.com hostnine review page:



Excellent Service from Hostnine (Excellent)
- by Clive (bowetech.com) on 17 January 2008


I have been with HostNine for more that one year now and I must say that I have never seen or been engaged with any other hosting company that was as committed, and knowledgeable as they are in my more that 5years of providing web hosting service onl... read more ...


--------------------------------------------------------------------------------

the Best customer service (Excellent)
- by Alec (mcnayr.com) on 17 January 2008


I have used many "discount hosting providers," thinking that I had to sacrifice customer service in order to get a cheap rate. Lucky for me, I stumbled upon HostNine over a year ago, and I have never looked back. I have a reseller acc... read more ...


--------------------------------------------------------------------------------

Fast, Great Support, Innovative (Excellent)
- by David (davidsosnowski.com) on 16 January 2008


We've had a number of sites on HostNine for a year now. Server performance is top-flight, including for our very demanding music site, www.DavidSosnowski.com. Support is rapid and responsive -- including both Live Chat and phone response; though ... read more ...


--------------------------------------------------------------------------------

Should be Host ten (Excellent)
- by Alton (bigfishtools.com) on 16 January 2008


I started with Hostnine when they were a few days old. Finally found a hosting company that I can count on. Support always jumps on my tickets, they upgraded to a new migration system so if I get irritated with a server I just move it to another. New... read more ...


--------------------------------------------------------------------------------

Always helpfull (Excellent)
- by Kim Stian (shoppingkatalogen.no) on 16 January 2008


You can expect the HostNine crew to be always online, helpful and competent. For the price, I think their Reseller package is unbeatable. I have been using HostNine since April 2007. read more ...


--------------------------------------------------------------------------------

HostNine.Com Web Hosting is fabulous! (Excellent)
- by Hannah (heyhalo.org) on 16 January 2008


I had some trouble figuring out how to host my friends on my blog, so I got on H9 LiveChat and spoke with Will. He was very helpful and very friendly. It only took a few minutes for him to explain exactly what I had to do, and he didn't mind explaini... read more ...


--------------------------------------------------------------------------------

Fantastic Service! (Excellent)
- by John (isfclan.net) on 16 January 2008


I heard about HostNine a little after they opened and figured that I would give them a try. I started with a reseller account, which included a ModernBill license and plenty of resources. After I started I had a lot of troubles with my reseller (beca... read more ...


--------------------------------------------------------------------------------

HostNine.Com has "earned" my business!! (Excellent)
- by Matheau (redlogic.com) on 16 January 2008


I've been a web developer for 12 years and have worked in Fortune 100 It for 2. I've seen what it takes to run a quality hosting organization. In addition to solid services, a hosting shop's knowledge, communication and support are keys for me in gau... read more ...


--------------------------------------------------------------------------------

*very* fast (and friendly) service (Excellent)
- by Roger (PatioToys.com) on 16 January 2008


It's not often that you come across a technology company that gets the "people" part of the business right. But HostNine does does it. Not only do I have a site that loads quickly and reliably (I even received complements from the Adm... read more ...

The page was copied from:

http://www.webhostingstuff.com/review/HostNineCom.html

Pay close attention to the date these reviews were written on.

Does this seem like a FAIR mix to you?

My review as well as several other negative reviews on hostnine.com have been REMOVED!
To be honest I wondered if you had seen them, and if yours was included.
[I worked out yours was not withinin the 'Rave' section at the top of the page].

As I stated before, in my opinion these review sites are a wast of space anyway, normaly cluttered with 'affiliate links & the Like, and I gues you would not be alone in thinking 'Not fully legit - Testimonials'.
Maybe I should add that I also consider All 'OnLine Testimonial' as a wast of space.

ps, the Brian in the reviews Is Not Me, just in case anybody thought that.

To be honest I wondered if you had seen them, and if yours was included.

Unfortunately, my review is NOT included. It has been posted on the 12/26/2007 and was there for almost a month, but now...vanished.


ps, the Brian in the reviews Is Not Me, just in case anybody thought that.

No. I didn't think that. My paranoia does has its limits, you know ;)

lol

Nine positive reviews all posted within 2 days!

That's worse than suspect, that's down right taking the piss! If you analyse them closely, you'd be forgiven for thinking they were written by the same person...

Hostnine have had some major problems over the last couple of months, and this is their attempt at getting better? Here's a tip on how to do it properly, get your servers more reliable and pay for some proper customer support engineers who know how to speak to customers properly.

Unfortunately, my review is NOT included. It has been posted on the 12/26/2007 and was there for almost a month, but now...vanished.That sucks !


No. I didn't think that. My paranoia does has its limits, you know ;)
Thats good to know, as long as you realise that:
'just because your not paranoid, does not mean that everybody is not after you' ! :confused:

I trust you have or will find a host that suites you. - :cool: -

Hostnine have had some major problems over the last couple of months, and this is their attempt at getting better? Here's a tip on how to do it properly, get your servers more reliable and pay for some proper customer support engineers who know how to speak to customers properly.

Seems you were also not happy with them. ;)

Hostnine have had some major problems over the last couple of months, and this is their attempt at getting better? Here's a tip on how to do it properly, get your servers more reliable and pay for some proper customer support engineers who know how to speak to customers properly.

I second that :agree:

'just because your not paranoid, does not mean that everybody is not after you' !

LOL :D

Unfortunately, my review is NOT included. It has been posted on the 12/26/2007 and was there for almost a month, but now...vanished.




No. I didn't think that. My paranoia does has its limits, you know ;)

Just because HostNine was not for you doesn't mean you have to keep going around and posting as many negative things as you can. I can't even say you were ever a HostNine customer considering I have asked you for a ticket number a dozen times and you ignore me.

The dates on the reviews have nothing to do with you. Our customers are more than satisfied with our service and due to a link to our WHS page being in ticket replies we received reviews. Feel free to contact every person on there by the domain listed or webhostingstuff.com to verify this.

I can't even say you were ever a HostNine customer considering I have asked you for a ticket number a dozen times and you ignore me.

I can't even say you're a hostnine employee. You haven't given any proof of that, rather than bashing every negative remark on this 'precious' company.

But I can surely verify the fact that I had a resellers account with hostnine and have done so using the report button on my first post. :cool:

@Mike_Journalist Don't take this the wrong way, but how come you come off so aggressive?

@Mike_Journalist Don't take this the wrong way, but how come you come off so aggressive?

Thank you for asking.

I simply had a very traumatic experience with hostnine that I cannot seem to forgive or forget. I was in fact treated so unfairly that it nearly ruined my business.

Don't get me wrong, hostnine were good when I first joined them, but for the last 4 months they really went downhill.

The dates on the reviews have nothing to do with you. Our customers are more than satisfied with our service and due to a link to our WHS page being in ticket replies we received reviews. Feel free to contact every person on there by the domain listed or webhostingstuff.com to verify this.

Ah....hostnine customer support at it's best!

Surely if posts on WHS are coming because of links on ticket replies, you'd be getting a steady stream of posts instead of nine over a 2 day period?

Here's the bottom bit of text from a ticket sent last week....no link to WHS...

Regards,
Dan
HostNine Technical Support
*********Important Links************
Helpdesk: http://support.hostnine.com/
Blog: http://www.hostnine.com/blog/
Forums: http://forums.hostnine.com/
**********************************
Ticket Details
===================
Ticket ID: XRP-######
Department: Support
Priority: Low
Status: On Hold

Ah....hostnine customer support at it's best!

Surely if posts on WHS are coming because of links on ticket replies, you'd be getting a steady stream of posts instead of nine over a 2 day period?

Here's the bottom bit of text from a ticket sent last week....no link to WHS...

Joshua was the employee who actually started providing it to customers on his shift. It's no different than the about us section of our website. We provide customers links to where we can be reviewed so we can better our service. No review is a bad review in our eyes.

As I've said numerous times, no one is perfect. We did experience a few issues due to our rapid growth and I have admitted that. We're moving to a bigger office, and we're constantly hiring more employees to keep up with our growth rate.

If you look at the reviews we've received on WHS they are no different than the reviews we received on a regular basis. I personally have been working 12-15 hour days just to make sure everything is getting taken care of properly and to improve our customer service. But please, feel free to contact Michael Low to verify the authenticity of those reviews as I can assure you 110% they are real and no one was rewarded/paid what so ever for writing them.

If you are spending 12-15 hours a day working to improve things, why hasn't the email issue with with AOL and Yahoo been sorted out yet? By issue I mean the fact they are bouncing emails from hostnine servers as the IP addresses are classed as spammers.

If you are improving customer service so much, this shouldn't be a problem and a major issue like this should be pinned up on the support department's notice board so everybody knows about it...

Just provide a good reliable service, with friendly and knowledgable customer support people and you'll get genuine reviews posted that wouldn't cause a 3 page thead debating whether they are top notch or not!

Hell, if I got good service from Hostnine, I'd write a thread telling everyone about it because I've seen them at rock bottom and would be pleased to tell everyone of an improvement.

What I would like to see is WHT making a "Review Forum" where only reviews can be posted in (keeping all the eggs in 1 basket as it were)....plus the poster must have a minimum of at least 50 posts in order to be able to post his review.

50 posts might sound unfair etc....but when you take a look at say the past 50 reviews, I bet you can count on one hand just how many have been started by someone with more than 50 posts.

I would like to see a little more committment from people who want to write reviews.

I'm not interested in reading reviews by 1 or 2 post posters who only come in here to spam then never come back.

I think WHT should have a further look into this whole issue of writing reviews as it should be considered a serious matter that can have serious consequences for the hosting company regrardless if the reviews are good or bad.

owm

By issue I mean the fact they are bouncing emails from hostnine servers as the IP addresses are classed as spammers.

If you are improving customer service so much, this shouldn't be a problem and a major issue like this should be pinned up on the support department's notice board so everybody knows about it...

Exactly my point. As stated in my first post, I had chronic email problems when I was hosted with hostnine. When I contacted them through chats and their ticket system, they shamelessly pinned it on me. I have then contacted Yahoo several times with numerous back and forth correspondence and provided all sorts of bizarre info to them just to get the thing sorted (I actually believed it was my fault), but with no result:

Eventually, I had emails bouncing all over the place and lost a lot of good customers till my last day with hostnine. I never could have figured out why. Mr. Joshua from hostnine still religiously believes hostnine customers are to blame for every wind coming out of his *ss.

And this was one of my MINOR problems...

I will look into that specific ticket number. I'm sure the overworking dude at hostnine will ask for it.


Oh, Here's a part of the conversation:


Hi Joshua,

Here's a copy of one of at least dozen messages I got from host nine mail servers:


From: Mail Delivery System <Mailer-Daemon@gibson.myserverhosts.com>
To: ****@********
Subject: Warning: message 1InzaW-0005wd-JP delayed 24 hours
Headers: Show All Headers

This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 24 hours on the queue on gibson.myserverhosts.com.

I need your help on the matter a.s.a.p

Thanks,




Hostnine's reply:

HI,

Yes, and as far as I can see, the error is not generating from this end, you'll need to contact Yahoo!

Regards,
Joshua
HostNine Technical Support

OWM, fancy coming here and implanting some common sense, is that allowed ?
Are you volentering to 'moderate/admin' ?

Mike_J, just wondered if you phoned H9 as he suggested, and how it went, [that may have been in the parallel thread on h9].

What I would like to see is WHT making a "Review Forum" where only reviews can be posted in (keeping all the eggs in 1 basket as it were)....plus the poster must have a minimum of at least 50 posts in order to be able to post his review.

50 posts might sound unfair etc....but when you take a look at say the past 50 reviews, I bet you can count on one hand just how many have been started by someone with more than 50 posts.

I would like to see a little more committment from people who want to write reviews.

I'm not interested in reading reviews by 1 or 2 post posters who only come in here to spam then never come back.

I think WHT should have a further look into this whole issue of writing reviews as it should be considered a serious matter that can have serious consequences for the hosting company regrardless if the reviews are good or bad.

owm

I agree with you 100% Outlaw. If you looked at all the reviews ever posted at WHT, I bet that the majority of them came from people with less than 50 posts. For all we know a large hosting company could pay people to place bad reviews of their competition.

For all we know a large hosting company could pay people to place bad reviews of their competition.

or place faked good reviews of their own company as is the case of this forum and hostnine.com

Well I'm sure Mike_J is not a fan oh H9

I bothered to look at his profile, seems the only posts he has made are re. H9


Now nobody here thinks H9 are saints [yes I include H9 in that], but :
simply give it a rest.

The picture has been painted, theres no point in adding more and more layers,
and to be fair, H9 trying to wipe of the layers is also a wast of effert.

or place faked good reviews of their own company as is the case of this forum and hostnine.com

Hi Mike,

It seems that the only reason you are a member of WebHostingTalk.com is to bash HostNine. After looking at your history, the only threads you have taken part in are those in which you had a chance to attack HostNine. You may have had problems with HostNine in the past, but I assure you that there are many customers who love the services HostNine provides. As for the so called, "fake good reviews," I will tell you that HostNine does not pay people to post positive reviews in forums or hosting directories. Ben has worked very hard to make HostNine what it is today and I know that he would do anything to help a client or anyone in need.

This thread has went from being a positive review to people bashing one another. If you have a problem with HostNine that you would like to have worked out, call or talk to Ben. I believe he has offered you his number. Ben is more than willing to help you and anyone else with anything. I would really like to see the people that join WHT here because they wanted to do something other than bash a company or a person.

That's just my two cents.

Hi Mike,
...

If you have a problem with HostNine that you would like to have worked out, call or talk to Ben. I believe he has offered you his number. Ben is more than willing to help you and anyone else with anything. I would really like to see the people that join WHT here because they wanted to do something other than bash a company or a person.
He wont, he can't prove what hes saying so it would be pointless for him to contact Ben.

What I would like to see is WHT making a "Review Forum" where only reviews can be posted in (keeping all the eggs in 1 basket as it were)....plus the poster must have a minimum of at least 50 posts in order to be able to post his review.

50 posts might sound unfair etc....but when you take a look at say the past 50 reviews, I bet you can count on one hand just how many have been started by someone with more than 50 posts.

I would like to see a little more committment from people who want to write reviews.

I'm not interested in reading reviews by 1 or 2 post posters who only come in here to spam then never come back.

I think WHT should have a further look into this whole issue of writing reviews as it should be considered a serious matter that can have serious consequences for the hosting company regrardless if the reviews are good or bad.

owm
Very well said. :)

He wont, he can't prove what hes saying so it would be pointless for him to contact Ben.
I expected you to post here. Till yesterday you yourself only had pro H9 posts and nothing else.

Seems like you posted elsewhere for a change ;)

You seem the opposite of Mike_J :P

Hmm, Well I find it odd that you are able to bash those who come here to post positive comments regarding hostnine, but do not bash those who came here to only spam threads with negative comments.

Seriously, get a life.

Hmm, Well I find it odd that you are able to bash those who come here to post positive comments regarding hostnine, but do not bash those who came here to only spam threads with negative comments.

Seriously, get a life.
When have I bashed you dude?

I just stated the facts. If stating the facts mean bashing then I have nothing more to say.

When have I bashed you dude?

I just stated the facts. If stating the facts mean bashing then I have nothing more to say.
Not specifically you, its simply that if what someone is posting is not right in your eyes ('your' includes anyone) then you act as if it is not correct for the world. Of course everyone is entitled to their opinion, but what you guys are doing is just wrong, a person wanted to give their review of their hosting company, and your playing Whack-a-mole with them. Not everyone has had the bad experience that you guys have had and you simply need to accept that.

If there was no one with any good experiences with hostnine then they would have been dead long ago.

If there was no one with any good experiences with hostnine then they would have been dead long ago.

This is what I've already said in a Host Nine Post.

Ho Hum - I'm still not a mind reader.

but I can read a full thread !

OWM - 50 seems a good number

maybe need a 20 year age restriction also, we don't wan't Liam here

Once again, if any person has a problem that they would like to work out with HostNine, I know that Ben would be willing to help you. If bashing HostNine is the only reason you come here, then why bother? We could be really good friends! :)

lol

Nine positive reviews all posted within 2 days!

That's worse than suspect, that's down right taking the piss! If you analyse them closely, you'd be forgiven for thinking they were written by the same person...

I am one of those that wrote a review (Kim Stian / Shoppingkatalogen.no). I can assure you it is real.

I was asked by the support staff if I would post a review, so that would explain the number of reviews given. The review I gave was 100% honest.

The funny thing was that they asked me after I had some problems with load times on Loki. They might have gotten a rotten review from me since I had problems at that time, but I can only give a great review as HostNine always solve my issues.

The most important thing for me is that they are available 24/7. HostNine respond faster than any of the other reseller providers I use (Site5, ResellerZoom, LogicWeb and Crystone).

ResellerCentral is just a fantastic concept and you can move sites around the world as much as you want. If anyone know of a better reseller provider then I really want to know - as I think HostNine is just amazing for the price.

I was asked by the support staff if I would post a review, so that would explain the number of reviews given. Thank you for the confirmation. Not that anyone would think that such a wave of reviews was a natural occurrence, but it's good to know it's actual customers posting the reviews.

I was asked by the support staff if I would post a review, so that would explain the number of reviews given.

LOL. You were asked by staff to give a review?! Did they happen to pay you for it (obviously you won't admit it)..

Makes me wonder how hostnine prioritize time if they have the time to tell people to go and review them rather than working on getting their act together... :agree:

LOL. You were asked by staff to give a review?! Did they happen to pay you for it (obviously you won't admit it)..

Makes me wonder how hostnine prioritize time if they have the time to tell people to go and review them rather than working on getting their act together... :agree:

Not sure how many times I have to say we have never paid anyone for a review and as the user stated it was a simple addition to a ticket response informing them they can write a review if they wish.

The user was in the middle of experiencing a server issue and we included a pre-defined reply asking for a review. To do that with kayako it takes about 1.5-2 seconds max. Please inform me on how asking for reviews from your customers is wrong?

Part of improving our service is listening to what our customers have to say. I don't know about you but we work for our customers, without them we wouldn't even be in business. What better way is there to improve your service/support than hearing about your service first hand from your customers?

Not sure how many times I have to say we have never paid anyone for a review and as the user stated it was a simple addition to a ticket response informing them they can write a review if they wish.

The user was in the middle of experiencing a server issue and we included a pre-defined reply asking for a review. To do that with kayako it takes about 1.5-2 seconds max. Please inform me on how asking for reviews from your customers is wrong?

Part of improving our service is listening to what our customers have to say. I don't know about you but we work for our customers, without them we wouldn't even be in business. What better way is there to improve your service/support than hearing about your service first hand from your customers?

LOL

Why not point them to a questionnaire?

I like the way how you take each post and say "we are doing this for the benefit of our customers, we love our customers" :sickface:

With so many fake looking reviews in such a short space of time raises suspicion. And I for one am very suspicious! (as many others are clearly)

Your reasoning is flawed and your attempt to make every one of your posts into something designed to make you look like you care is simply funny. When the truth is people have had not much but criticism about your staff.

It's so obvious, that I'm sure your next reply will be how I am wrong, how you love your customers, how the reviews are "genuine" and some other elementary reasons.

I don't want to start a flame war, nor get into more of an argument, so I will end this with another LOL @ you :)

I don't want to start a flame war, nor get into more of an argument, so I will end this with another LOL @ you :)

A bit late for that don't you think? :rolleyes:

A bit late for that don't you think? :rolleyes:


Better late than never :D

James, do you have previous experience with this host, or are you just riding on the comments of others?

The user was in the middle of experiencing a server issue and we included a pre-defined reply asking for a review. To do that with kayako it takes about 1.5-2 seconds max. Please inform me on how asking for reviews from your customers is wrong?


Take a step back folks, from any business point of view, this is a Very Good Idea.
This is a great example of turning a problem into an opportunity.

WRT everything else, time to let it rest - IMHO.

It's so obvious, that I'm sure your next reply will be how I am wrong, how you love your customers, how the reviews are "genuine" and some other elementary reasons.

If you were being bashed by someone for about something you know is untrue, what would you do? The above quote has to be one of the more ignorant things a person could say. Why would anyone not take up for themself?

As for "genuine" reviews, I don't see anything wrong with asking your customers to review your service. It is a very fair way to do things, because the review can either be good or bad. It definitely helps a business improve its service.

Have you ever used HostNine at all?

I would be pretty crazy to use hostnine. My live chat experience with them was enough to put me off. Nevermind the ample amount of bad reviews.

John: Comments not surprising since I noticed in your sig originally you said you worked for h9. Did h9 ask you to come here and defend them too? Don't worry, you don't need to respond - we all know the obvious answer.

Like I said, I don't/didn't want to start a flame war, since people are discussing me rather than the host (i thought this was called webhostingtalk not jamesdanielstalk) I think I will leave it there..

But feel free to hash over it :D

Being belligerent in this fashion against a host you have no experience with simply shows your ignorance.

Heres my last LOL :stickout:

Being belligerent in this fashion against a host you have no experience with simply shows your ignorance.

Heres my last LOL :stickout:
Now if you had said 'virtualy no experience with' you would be on your way to 'Knighthood' - :cool: -

I would be pretty crazy to use hostnine. My live chat experience with them was enough to put me off. Nevermind the ample amount of bad reviews.


What is your interest in bashing Hostnine? I do not understand this, James.

Not trying to sound rude or anything, but if he has not been a customer of HostNine, isn't it against the rules to bash the company with his "live chat experience?" I mean, I posted a thread about that dude that threatened to DDoS me (the first time - had to reword the whole thing because it sounded like I was bashing his company) and it got deleted. :)

Being belligerent in this fashion against a host you have no experience with simply shows your ignorance.

James doesn't need to be a current of former customer of hostnine to be appalled from/or criticize a company that is more than obviously manufactures synthetic positive reviews about itself in abundance and without any shame, and without any regard or respect to the intelligence of this forum members or for potential readers of these ridiculous 'Andy Warhol art type' reviews at the vile virtual establishment of webhostingstuff.com.

You just need to be a human with fair intelligence to see that hostnine is a company that sacrifices the soul of its employees to correct the huge reputation damage it was responsible for in the beginning, instead of actually doing something to improve mail and server infrastructure and to employ customer service people who can speak rather than insult.


Not trying to sound rude or anything, but if he has not been a customer of HostNine, isn't it against the rules to bash the company with his "live chat experience?"

John, I know for a fact that you work for hostnine, but I find it odd that you have already adopted their stalinistic philosophy. This is a free country or at least that's what I heard.

If James had an unpleasant chat experience with hostnine, he is more than eligible to deduce anything he wants and share that in his words without 'melting cube' and other hostnine employees calling him names and insulting him just for having eyes infront of his head.

And just for the record, I had a resellers account with hostnine and I have proved it and I was going to let this thing go to rest, but the things that people say here sometimes, one feels almost irresponsible not to reply.

Have a good day guys.

James doesn't need to be a current of former customer of hostnine to be appalled from/or criticize a company that is more than obviously manufactures synthetic positive reviews about itself in abundance and without any shame,

It is against WHT's rules to bash (or praise) a company you have not used yourself. (The mods will back us up on this)

The mods will back us up on this

So you admit to be one of them...or was this just a... figure of speech? a keyboard glitch?

It seems that there are more hidden and busy hostnine employees in this forum than threads...I wonder who's serving the customers at the H9 kingdom as we speak...

Us = me and the previous speaker.

It seems that there are more hidden and busy hostnine employees in this forum than threads...I wonder who's serving the customers at the H9 kingdom as we speak...

I really don't get your logic. Am I trying to hide the fact that I am a HostNine employee? If I am I sure haven't realized it yet! ;)

Honestly Mike, have you taken the time at WHT to do something other than bash HostNine? You had a bad experience. That happens in every industry and with every company.

Us = me and the previous speaker.
and the WHT 'community' as a whole.

Yes, you at least need to follow WHT rules. :)

I do think with regard to this thread & James's comments, he is pushing the 'rules' to the limit.
Irrespective of any H9 problems, the rules are there for a reason & should be inforced on all occassions.
I've had several posts deleted for minor infractions, as have most of us.
Now it may be a case of James needs to 'read & understand' the rules, before he says much else.

A thought for H9, I think although maybe regretable, you may have actualy done yourselves a favour by 'losing this potentail customer', [I base that opion on the limited experience of reading this thread, but whats good for the goose etc.].

Yes, rules should be enforced no matter what thread or subject. I have gotten many alerts because I failed to read the rules. As it stands now, I feel that I am pretty familiar with the rules.

Take a step back folks,
Sounds like a good idea :wht:

/thread