We are looking to integrate live chat software into WHMCS thus providing better support to our customers. We are looking for the most usable feature packed and with the best ease of use in live chat software, Preferably not Kayako. Something with a desktop client if possible available for download, and preferably not opensource. Something with a user friendly interface easy for our customers :) Thanks

We used providesupport.com in the past and they were great. That or Liveperson pro if you are looking for a stable, professional hosted solution.

Go to google and type in stardevelop and go to their site. Their chat is so unbelievable. I love it so much. It is so simple and so user friendly. The license cost about 119.00$ owned. Give them a shot and let me know what you think after you try them.

Shoot me a pm

~Peter

Does anyone use Live Person anymore? I know its expensive. But doesnt it offer a lot more features?

I've you are considering LivePerson, TRUST me, be a jerk in their live chat and you'll get some VERY reasonable rates. :D

HostingDeals your totally right. I kept being annoying and I got 40% off monthly. So its only $60 per month for me.

Still pricey. But Live Person is a decent software bundle.

Go to google and type in stardevelop and go to their site. Their chat is so unbelievable. I love it so much. It is so simple and so user friendly. The license cost about 119.00$ owned.


Live Help is really an excellent deal, especially considering the fact that it includes lifetime upgrades. :agree:

stardevelop or liveresponse of Kayako are some choices you can make

We use phplivesupport - it can be installed on your own server.

HostingDeals your totally right. I kept being annoying and I got 40% off monthly. So its only $60 per month for me.

Still pricey. But Live Person is a decent software bundle.

It is a shame that they try and get you on such a high price when you in fact - they do have room for adjustments. They act a lot like car salesmen/women in the matter that they will or can go lower if pushed. I wonder what is the lowest set price the sales people are allowed to give to the customer. Wonder if they could get down to $30 a month.

I use Omnistar Live http://www.omnistarlive.com

My big this, is I want to be able to do a force chat to the customers to increase conversions. So that is important.

You are right Jerett, it really is a shame that they can go this low, and I bet I could have gone to $50 most likely, but I did't want to push any buttons =)

If you look at Live Persons stats they are doing worse and worse for traffic, yet revenue is up.

Funny Stuff.

Although i do not use it myself i here http://www.kayako.com/ is good support software to use.

Hi there,

My first choice would have to be Kayako. It is an excellent peice of software and very easy to use. However, as you are not wanting Kayako I would recommend looking into Star Develop (stardevelop.com)

There is a Desktop Based software and would be my second choice of software. Its nice and easy to use and for a good price aswell.

I am having huge problems with stardevelop now because their messenger client only works on windows.

We've been using TrioLive (http://www.activecampaign.com/triolive/) for quite a while and we really like it, specially their desktop application.

I am having huge problems with stardevelop now because their messenger client only works on windows.

How about using the browser-based solution located in /livehelp/admin?

Live help Messenger of Stardevelop.Is the coolest in my personal opinion.

So far so good, I like Live Help, because i can see where my users are coming from and if they are unique or repeat.

Star Develop is good, and inexpensive. It works for us.

Crafty Syntax, I don't get why other people don't use it. I mean it has everything you need, just add a good theme and no one will know the difference.

Crafty Syntax has fairly unattractive graphics, and requires time to modify, I hear it is good.

For live person,

1. First time on live chat, they offered 80% discount on additional licenses.

2. Second time we pestered them, they offered 50% discount on additional licenses

4. Third time we talked, they offered $60 for EVERY seat.

Crafty Sybtax is an excellent Live Chat Tool. It is a powerful tool and can be hosted on your own server. We are using it for past one year and we find it very useful.

You can change the look and feel of application and also do some custom modifications to it for integration wiith other applications. We use another open source variation of Crafty Syntax that alows us to integrate CSLH with SugarCRM.

Would always use Kayako. They have the best integration options out there. I'm currently helping on a Blackberry integration module for Kayako's products.

I tto am looking. Has anyone tried PHPLive?

I will also vote stardevelop

I stopped using PHPLive due to security problems that never seemed to get solved and went with LivePerson instead. If it is an affordable option I recommend using LivePerson.

providesupport.com, attractive, affordable and gets the job done

I'm using plugoo for one year and it's perfect for a small company like me ;)

We use ProvideSupport.com and we are happy with it :)
And you get a heavy discount on annual payment.

ProvideSupport is very good livechat system.

I stopped using PHPLive due to security problems that never seemed to get solved and went with LivePerson instead. If it is an affordable option I recommend using LivePerson.

Hi Tcoy - we were just starting to look at phplive (like the idea we can run it ourselves and negate the monthly sub) - what problems were you having with security?

Cheers

Simon

Liveperson are good. I love the admin interface for it.

Say to them your friend has a 50% off coupon, can you get the same. I did, now my operator is only 50$.

Help Center Live is an excellent live chat software. It's open source, has all the features paid live chat softwares have and you can monitor live chat requests from a desktop executable.

Just today i tryed providesupport and it looked quite good. Pricing a bit high tho.

Live Response

stardevelop is great and their support is amazing.

Hi msm25:

can you setup a pre-chat specials fields with stardevelop ?

Thanks

Hi empresasdehosting,

Do you mean Pre-typed Responses? If is this what you need, yes it is possible and it works great.

Take a look at their features here: http://livehelp.stardevelop.com/features.htm

I use both ProvideSupport and Live Person. ProvideSupport works fine and I would recommend it considering the higer price of Live Person, but yes, LP has far more features.

What specific features does LivePerson have that ProvideSupport doesn't? I have looked at the comparison chart on ProvideSupport.com however, it isn't going to list features that ProvideSupport doesn't have.

Hi msm25, thanks for your response...but nope, i dont refered to Pre-typed Responses, i refered to pre chat custom fields, for example you create a custom field ( text box ), called customer number, when the user want to chat with you he must fill his customer number, and you, as operator, when see the chat request you see the customer number before accept chat....

Thanks

I am looking for a PHP Live license ( phplivesupport.com ) for one of my customers who insists on that application ( they used it at another compnay and are familiar with it... Problem is, I cant buy the software from their website, and they seem to be out of business..... Does anyone have a license that they can sell me? Please advise