I host with Aletia; I was going to leave them after troubles last year, but then they made my account complimentary, no charge indefinitely.

Just today, my domain doesn't respond, and email doesn't work--but in addition to that, I can't even get Aletia itself on a browser (http://www.aletia.com).

Is it just me, or did they just crash big-time?


Tokyo

Not just you. I can't get there either.

I haven't heard anything, and also can't get there. If you have an IP address, you might want to do a traceroute to see if there is a network problem.

maybe they're upgrading. The server that site is on has some pretty old software.

May not be related but we had to reboot a server recently after 235 days of uptime (aletia.com was at 258 days according to Netcraft). Can't be positive but the IMAP addition may have been the cause as mail was funky as well for a while.

May just be a fluke I suppose but when two servers with 9 months of uptime run by two different companies, hosted at the same datacenter drop so close to each other it makes you wonder.

Greg Moore

According to the announcement in their forums (aletiaforums.com)they are having DNS problems.

Yes, maybe they are upgrading servers.But, their must response any comment for this upgrading/problem to you for this eevents.

Have a nice day
:)

Status update: Our DNS machine is not responding. We are currently attempting to revive the machine, while at the same time setting up a new DNS machine at another location in case the former cannot be revived.

If a complete move to the new location is necessary, then there will be a DNS propagation period of about 24-48 hours while this takes place. However, if the current DNS machine is revived, domains should begin to resolve correctly immediately, regardless of the propagation period.

More updates to come.

Dana


http://aletiaforums.com/showthread.php?s=&threadid=5488

Probably related to the BIND updates in last night's cPanel updates unless it's without a doubt a hardware issue. It should be simple enough to fix if it's just software.

"Status update: Our DNS machine is not responding. We are currently attempting to revive the machine, while at the same time setting up a new DNS machine at another location in case the former cannot be revived."
(emphasis mine)

What Dana appeared to let slip is that Aletia, it would seem, has been running both NameServer IP Addresses on only one DNS machine, obviating the reason for having NS1 and NS2 nameservers. If that's the case, then it would seem that their one DNS machine went down, and with it not only all of their customer's sites, but their own web site as well (not the forums, though, strangely enough).

I was about to leave Aletia last December, when they gave me the account for free, indefinitely. Now it would appear that even that's a bit rich for my blood--if stuff like this happens.


Tokyo

Why is aletiaforums.com still resolvable? It uses the same nameserver(s), but the traceroute is different. Am I missing something?

Also, I happened to notice that Superior Host nameservers (ns.superior-host.com and ns2.superior-host.com) are also down; the traceroute goes through pwebtech.com as well.

EDIT: My mistake, aletiaforums.com is using NS1/2.ALETIADNS.COM.

Interesting -- the aletiadns.com nameserver is hosted with the legendary Rackspace, whereas the aletia.com nameserver is hosted with Pwebtech. They put more money into keeping their own servers up than keeping their clients' servers up?

Dolphin and most of the machines - not Eagle - are located in PBWebtech.

Originally posted by Tokyo
"Status update: Our DNS machine is not responding. We are currently attempting to revive the machine, while at the same time setting up a new DNS machine at another location in case the former cannot be revived."
(emphasis mine)

What Dana appeared to let slip is that Aletia, it would seem, has been running both NameServer IP Addresses on only one DNS machine, obviating the reason for having NS1 and NS2 nameservers. If that's the case, then it would seem that their one DNS machine went down, and with it not only all of their customer's sites, but their own web site as well (not the forums, though, strangely enough).

I was about to leave Aletia last December, when they gave me the account for free, indefinitely. Now it would appear that even that's a bit rich for my blood--if stuff like this happens.


Tokyo

Don't you think that attitude is a bit snobbish. You aren't paying for anything, and you are getting something for free. Aletia has good uptime, mostly. Not everyone has an all expense paid account.

Originally posted by FDrive
Interesting -- the aletiadns.com nameserver is hosted with the legendary Rackspace, whereas the aletia.com nameserver is hosted with Pwebtech. They put more money into keeping their own servers up than keeping their clients' servers up?

aletia.com and aletiahosting.com nameservers are with PWebTech, so they are not "screwing" the customers intentionally. Very strange.

Well... so long as they get their users account running asap I guess that's what most people (including myself) care about.

Originally posted by Adam Hallett


Don't you think that attitude is a bit snobbish. You aren't paying for anything, and you are getting something for free. Aletia has good uptime, mostly. Not everyone has an all expense paid account.


Oh, I am not complaining about the price, just the service. This is not the first time my domain has been left high and dry for extended periods of time by them.

And what's superior or condescending about my statement? Service is service, and if you promise service you should give it. They gave me the gratis account because they had screwed me over with poor service while I was paying, poor service that cost me far more than they charged for the hosting. If I had known they used only one DNS server, no backup, and that I could be shut down without warning like this--what, I have no right to complain?

And by the way, I am paying--I use the site for my business, and when it goes down I lose money. My fault is not in complaining about their service, it was in staying with them for as long as I did.

Aren't you the one being a bit snobbish?


Tokyo

Could someone post the IP address of Cheetah. I need it desperately.

How do I go about cancelling aletia? I have had them for awhile and they have been getting to be horrible and unreliable. I tried calling to no avail. I left email, and that was not answered. I then went to www.paysystems.com to request recurring charges be stopped. Would this automatically cancel out my account? I am in the process of moving to a new webhost. I will probably wind up paying alot more for good service. Im still in the process of deciding which host to switch to.

Originally posted by Adam Hallett
Could someone post the IP address of Cheetah. I need it desperately.

It's on their status page. cheetah.nocdns.com
216.118.77.2

Aletia seems to have just fixed their problem. My domain is back up, and email is working again.


Tokyo

Yes, but for how long :D

Originally posted by timechange
Yes, but for how long :D

Exactly! Looking at their forums, the problems that started up last year when I left them are still continuing stronger than ever today....

Good luck,

David

Well I like many others have reached the breaking point with Aletia - Been there almost a year and for the first few months they were great - but since the latter part of last year they have been going down hill RAPIDLY.

I just took a good look at terra-byte and plan on looking into them further this weekend.

As far as Aletia OH-WELL - for months and months we have almost been begging them to get their act together and they simply ignore us.

I would imagine that the employee(s) assuming their is more then 1 are as exasperated as we are. They have some definite management issues in that whoever is responsible for the overall operations and policy of this company hasn't the vaguest idea on how to run a service organization.

Dana and Ron and when she was there Laurie were friendly consciencious and competent. As I said above I think that they are probably doing the best that they can but are under some sort of constraints that make it impossible for Aletia to be a responsive fully functional service organization, and that is unfortunate.

The first couple of months with Aletia I recommended the service without reservation to many - if asked today I would have no choice but to STRONGLY recommend that they find ANY hosting service other then Aletia

For any of you who have ANY files on aletia that you do not have on your local HD - I strongly recommend that you dl them while you can - as of yesterday anyway the ftp was still working (at least on Eagle) better safe then sorry! You must use your IP#.

Originally posted by Adam Hallett
Don't you think that attitude is a bit snobbish. You aren't paying for anything, and you are getting something for free. Aletia has good uptime, mostly. Not everyone has an all expense paid account.

First: Adam apparently there were some significant reasons why Aletia choose to give Tokyo that account on a complimentary basis. Obviously Tokyo had to endure some significant problems with the account in order for that to happen.

Second: Whats the point doesn't matter whether it is free or you are paying for it - if your not getting the service that you require what's the difference what it cost or doesn't cost - people still can't get to your site.

Third: "Aletia has good uptime, mostly" I have been there for almost a year. I have participated in the Aletia forums regularly and have viewed the downtime issues for a great part of that year. I have also seen the kind of response that we get from Aletia support. I have attempted to make every possible allowance for them. EAGLE has been down part of each day without exception for over a week!! It is not the only server that is experiencing repeated down time - I suggest you go see what the customers of Aletia have to say on their own forums. If you have been fortunate enough to have little or no downtime then you are the exception not the rule!

LASTLY: ALL OF ALETIA IS DOWN NOW - or at least you or your customers or friends cannot access your site using your domain name (you can access them using your IP number SOMETIMES). Apparently for whatever reason Aletia does not have a redundant DNS server and apparently it is ALL on 1 server! That is just waiting for this kind of disaster to happen and it finally did!

Are Aletia's problem only DNS related? I ask this because my uptime has been great as I do not use their nameservers - I have been with them for over a year now. Today was the first time I had downtime of nearly 18 hours, but only on the FTP server, web and mail was fine. Does that make sense?

For those interested, I am on cheetah.

Was this a machine(s)-specific problem? I had no problem access my site via domain name at any time today.

Originally posted by vipe
Was this a machine(s)-specific problem? I had no problem access my site via domain name at any time today.

You must have been asleep :D Aletia's DNS servers were down from at least 4:30am to 8:30pm Eastern time.

I checked my domain ever since this thread started and I've gotten through just fine... and FTP'd serveral times during the day :eek:

Well, this whole DNS issue seems to be the drop for me. I have been a customer of Aletia for almost a year now, and it started out great. Unfortunately while they have gone downhill, I will soon require more uptime for my business than they provide.

I don't know if it's true they only had one machine for both DNS servers, but the fact remains (for me at least) they have been providing too little uptime.

Which of course is why I am here - looking around... ;)