I'm recently buy a dedicated server(325$) to this "company", I recieve all info to setup my new server via email, but when I try to add domains to muy account, this is impossible, I try to communitate qhit WedgeHost more tah 10 times, 3 days later, I receive one mail form the "company", but using a free email form Yahoo.

I sent other 10 e-mails to both email addresses without reply.

If you are searching dedicated server, go to a serious company, WedgeHost is actually the worst reseller company that I know.

Sorry to be so blunt, but what did you expect from a site that started off selling their servers off of a Mp3 site :)

Good luck in finding a new host... venturesonline is a pretty good company from what I hear

Yes ,wedgehost have been having some problems with their mail server.
It is not their fault that you do not know how to add the domains. Their responsibility is to keep your server online, not to setup web sites for you.
You can no expect them to setup sites for you for $325 a month. If you want sites setup for you you'll have to go with a managed server and that is much more expensive.
Have you even owned a dedicated server before?

The whole problem is is that shes/he recieving no support which she/he is paying for, so waht if their mail server is acting up, something like that should be corrected in 2 hours not 3 days.

Originally posted by cbaker17
The whole problem is is that shes/he recieving no support which she/he is paying for, so waht if their mail server is acting up, something like that should be corrected in 2 hours not 3 days.

I had assumed that the response was in regards to the user expecting some quick or immediate response in regard to an issue that had nothing to do with the WedgeHost service. I.e., someone possibly not knowing how to put in a request to transfer or register a domain, for example. Of course, I'm just guessing at that being the problem or example problem.

Furthermore, if it was my service or job, I'd certainly get back to the user and let them know it's out of my hands and point them to a URL of a domain registrar that explains the steps.

However, I don't know the issues behind the problems this user was facing or needing help with, nor Wedgehost's standing of course. Nonetheless, this may not have been the issue of anything wedgehost needing to correct, other than the mail server issue.

Well, I won't guess, but I'm saying that I got the impression that "energy" was simply saying this user can't blame a lack of support for something that may not be a support issue, if it was indeed something along the lines of this user's personal problem with a domain registrar or something.

I don't believe (or didn't get that impression anyway) that energy was at all saying a mail server is okay to have problems for 3 days. Anyway, that's just what I got from reading the post.

[Edited by Tim_Greer on 03-05-2001 at 03:45 AM]

When I decide to post the message in the forum is because WedgeHost don't reply my mails, not because for problems with nameservers.

I wrote about 20 mails to 2 diferent emails adresses (WedgeHost and his personal mail in Yahoo), but he never reply me.

My "problem" is that i pay for 24 hour support and i only recieve one welcome mail from he.

Really WedgeHost is a good reseller, they help me to solve all problems with personal attention (about 1 hour).

I'm sorry about the past posts in this forum.

The problem he was having were two-fold: One, he did not know how to register the IPs for his nameservers with DirectNIC, his domain registrar. I had to personally speak with them SEVERAL times on the phone to take care of that problem because their web-based control panel was not functioning properly either. Two, yes, we were having problems with our mail servers. None of our customers servers were affected, just our mail server. I know that is our fault and I apologize for any delay in helping sentina.