Hello,

After searching I have found most seem to be attached to a billing system which I don't need. I need a standalone ticket system that will allow me to put users into groups based on what server they are on. I don't need any of the extra knowledge base / faq features.

Also must be email compatable with auto responded function for ticket assignment. Preferably an owned license.

Any suggestions?

Cerberus is very nice, and is free for up to three users to start out with. I'm considering using it even though my billing app (whmcs) already has a ticket/kb system.

http://www.cerberusweb.com/

Try searching hotscripts.com

does modernbill v5 have support desk email compatibility?

Kayako is strongly where my vote and recommendation is. Try their trial.

I have been using Trellis Desk. Works well and is simple.

http://www.accord5.com/trellis

I've used Cerberus, Kayako, and SupportTrio. I like all three, they each have their bonuses. I've been satisfied with SupportTrio which is our current desk. The Trellis application certainly looks very appealing though.

Trellis does look interesting. Too bad there's no 'livesupport' setup integrated with it :(

Another vote for Support Trio as a standalone script but we've moved to WHMCS which is everything all in one :)

Linux : Kayako
Windows: Kayako/SmarterTicket

i like otrs

We had problems with Kayako's Live Support function which ruined our opinion of their software. It doesn't seem very reliable. Much better reliability with LivePerson or HCL. Kayako's eSupport (just the ticket system) however was a nice thing, but when we bought the SupportSuite which included both the LiveResponse and the eSupport we were a little disappointed when our clients would time out on the chat constantly.

WHMCS is by far the best ive used.

If your after anything for FREE maybe take a look at 'Hesk'.

otrs.org has OTRS..
Very scalable and huge helpdesk system..but it requires quite some effort to initially setup and like.. but its a really good one and can be installed in both windows and linux.

What I like most of it is its continuously being developed and that makes it always having features added to it..

btw its free too :)

osticket ( osticket.com) also seems nice. Another free one and it has recently been reactivated..

Hello,

After searching I have found most seem to be attached to a billing system which I don't need. I need a standalone ticket system that will allow me to put users into groups based on what server they are on. I don't need any of the extra knowledge base / faq features.

Also must be email compatable with auto responded function for ticket assignment. Preferably an owned license.

Any suggestions?

Paid ones : Cerberus and Kayako rocks!

If you want to use a FREE one then I'd recommend OsTicket. You can easily modify it and its very very easy to use as well...

We have used Smarter ticket, kayako trial, osticket and support trio.
Support Trio is best of this lot although db gets huge. we have 30k tickets in our ticket system after trimming the db is 3gb.

Kayako is unrliable,
Smarter Ticket is reliable but very low on features and over the board pricing for what it is.
osticket is worse out of these.

Seriously though, for the sake of what. 20$ max a month you will get yourself a belting little system that will jsut about everything... think about dont go with 'free systems.

I have heard often that Request Tracker is one of the best ticketing systemx (although it is much more than that):
http://bestpractical.com/rt/

We use Kayako, and we are very happy with it

We use OSTicket. Free and enough for our current operations :)

Kayako is strongly where my vote and recommendation is. Try their trial.

i second this

eTicket (http://eticket.sourceforge.net) a fork of osTicket is also quite fine, being free and open source.

Another free one is EXO PHPDesk (http://www.exoscripts.com) it has got quite a good feature list http://www.exoscripts.com/exohelpdesk

I'm also another one for osTicket. It's open source code so it's free and you can customize it very easily. It's also very easily integrated into email accounts for forwarding ticket replies to your osTicket account.

i reccomend using whmcs its the best..

We highly recommend Kayako also. We use it and most of our software vendors also use it. We like it so much that we resale their licenses and offer to host it. Visit their website and play with their free trial.

http://exoscripts.com/exohelpdesk looks very good. We've not used it on our site, but have had contact with others that use it.

We use Hesk and I highly recommend it if you're just after a basic ticket system. :)

I think Kayako is probably one of the best, if not the best solution out there.

You can make it as advanced or as simple as you need.

I think Kayako is probably one of the best, if not the best solution out there.

You can make it as advanced or as simple as you need.

Its best out there with many in pipe line.

osticket was not secure unless there is a newer version. instead use http://eticket.sourceforge.net/

commercial: i used supporttrio (http://activecampaign.com/supporttrio/) i highly recommend.

We use Cerberus and it works great for us. I've had some good experiences with Kayako as well.

We use Kayako and love it! New US support team is top too!

We use Hesk and I highly recommend it if you're just after a basic ticket system. :)

Another vote for Hesk, easy to setup, use and customize.

Kayako SupportSuite and Ubersmith both have nice ticket systems. Kayako is definitely the less expensive of the two.

Good luck!

-mike

otrs.org has OTRS..
Very scalable and huge helpdesk system..but it requires quite some effort to initially setup and like.. but its a really good one and can be installed in both windows and linux.

What I like most of it is its continuously being developed and that makes it always having features added to it..

btw its free too :)

it is will work on shared server?... (at reseller account/no root access)

As you can see their are numerous for you to choose and all have their own set of features which make them unique and similar all the like. My choice would be Kayako, Cerebus, SupportTrio, if your looking quality in your product. For free, OTRS is really nice.

Have you thought about Perl Desk?