I signed up under the Resellers Panel Free account back in 2004. Did not do much with it until 2005. Had minimal sign ups end of 2005, about 6 in 2006 but this year I more than quadrupled sign ups. Not bad for not advertising much at all.

Support was lack luster back in 2004/2005. Enough complaints in the forums managed to get Nikolay and Kalin to do something about that.

Now here is the embarrassing part [embarrassing for me that is]. 50% of my retail sale goes to pay my wholesale costs. That, IMHO, is astronomical! That does not include my domain names, hosting fee's, private DNS cluster and advertising. I have one client with over 20 domain names and 20 IP addresses and 50% of that sale is nooo good. I received a $1208.60 'commission' payment on the 6th for September/October sales... that's right, I would grossed $2417.12 had I been with another company.

So, when I received my 'commission' payment last Friday, I thought I would sign up for one of their cPanel accounts. I thought they allowed overselling, considering I had clients in their high spec plans, and that I could use my private DNS cluster with the account. I also wanted to pay about 6+ months in advance. I had to have them manually create an account and invoice me. It was not until after I signed up, and paid, that I found out No Overselling and can't use Private DNS cluster. That would mean I would not be able to move 6 of my clients. Nooo good. I never even got them to install ClientExec or the free eNom account and asked for a refund as there is Supposed to be a 30-day money back guarantee providing you Did not receive the freebies [ClientExec, templates and eNom account], which I had not. Now they are telling me to get bent... "You paid $306 in advance - no refund for you!" Hmmmm... that's reputable.

Not going to suggest that anyone stay away - that's for you to decide. All I can say is you get what you pay for and Buyer Beware.


My ratings
Free Reseller program *** stars
cPanel Program ** stars

While not providing you a refund within the 30 days as advertised if you followed all of the requirements, is simply bad practice, the 50% chunk that they take may be reasonable.

Is the 50% "chunk" a set percentage, or does it just so happen that the prices that you have set are about twice as much as the "base price" for the plans you're selling with them? Keep in mind that they have to cover staffing for support as well as the actual hosting costs, and other similar costs, which you aren't having to pay, so the other 1/2 that you're receiving is mostly profit. Even with one of their reseller accounts, you would then have new expenses for support and other fees involved with running your business.

Bad practice, greed or both.

I mark up about 25-35% depending on the plan so I would say 50% is high and it does not matter what the plan is. Wholesale costs are 50% below retail. Keep in mind, I have my own website and they did not have to doing billing for All my clients, just those that upgraded/renewed via the control panel. I offered a 15% discount for renewals via my site. At one point, they were charging us .50 per month per account for support but recently removed that charge.

Even with having to support my clients I would still do better than 50%.

One thing that kind of burns my *** is the fact that you pay for space and bandwidth that clients Never use. No overselling is good for them bad for the reseller.

I need to find a Good VPS or something.

While not providing you a refund within the 30 days as advertised if you followed all of the requirements, is simply bad practiceIf it would be a regular guarantee, it would be false advertising, not just "bad practice". :)

However, from their TOS:

The money-back guarantee is not applicable in cases when customer pays 2 (two) monthly fees within the 30-day money-back period and obtains the free bonuses.

http://www.resellerspanel.com/terms/rp_cpanel_terms.html

Right... and they key there is "and obtains the free bonuses."

They would have had to install ClientExec, sent me eNom account details and gave me the free templates to make the 30-day agreement null and void. Paying in advance alone does not do it.

Here is what I was told about ClientExec:

********************
I have checked your domain name and it is still using the Private DNSes from your free reseller account. Unfortunately until the domain name is using this DNSes we can not install the client exec, as the domain name is resolving on another server and not on the one that hosts your cPanel account.
You will need to change the DNSes of the domain name from :

dns1.XXXXXXXXXXXXXXXXXXXX.net
dns2.XXXXXXXXXXXXXXXXXXXX.net

to

dns1.supremepanel6.com
dns2.supremepanel6.com

Then the domain name will need about 24 hours to propagate the new DNSes. Then we will be able to install the client exec. Unfortunately the software is not allowing the installation without this requirements to be fulfilled.


AND


I have checked with Vasko and he confirmed that the transfer can not be done without any downtime. There is also no way to keep the old DNS cluster from your free reseller account if you choose to move all accounts to the cPanel program. The last solution that we have found for this issue is the following. You can create a cpanel account with the sub domain billing.XXXXXXXXXXXXXXXXXXXX.net . Then you will have to add an A record for the sub domain in the records of the DNS cluster. Then we will be able to install the client exec over this sub domain and you will be able to create your web site there.
*********************


It was a total cluster f***! I had a choice of my clients sites being done for what ever length of time or setting up my .com under a .net and lose the search engine placement.

No freebies received!

Just wanted to update this.

It took several complaints to Consumer Direct [Those in the UK are probably familiar with them], MARS and eConsumer.gov to get Nik to comply with his 30-day money back guarantee and the Consumer Protection (Distance Selling) Regulations 2000. He said he would refund [although they have not done so yet].

Now here is the embarrassing part [embarrassing for me that is]. 50% of my retail sale goes to pay my wholesale costs.
I received a $1208.60 'commission' payment on the 6th for September/October sales... that's right, I would grossed $2417.12 had I been with another company.

So, your actually claiming that if you were with another provider your expenses for hosting, customer support, and all other services supplied by the provider would equal to just $.08 (8 cents!) ($1208.60*2=$2417.20-$2417.12=$0.08) per year (considering that all services are paid on a yearly basis). I find it hard to believe to say the least and I dare not think of the quality of services that you would obtain for a dime a year.

I thought they allowed overselling, considering I had clients in their high spec plans, and that I could use my private DNS cluster with the account. I also wanted to pay about 6+ months in advance. I had to have them manually create an account and invoice me. It was not until after I signed up, and paid, that I found out No Overselling and can't use Private DNS cluster.

We have never advertised the availability of overselling with our cPanel plans. In fact, I can clearly recall replying on our forum that overselling is not allowed with our cPanel reseller program to questions with regard to the matter. I can also recall explaining on our forum that the free reseller program and the cPanel reseller program are based on different systems that are not compatible with one another and that features from one of the programs (and yes, this includes the Private DNS service) were not transferable to the other. All you needed to do was use the Search function on our forum to locate the necessary information or ask, in case that you could not locate it, and it would be gladly provided to you. It would not hurt you to do so in anyway. It is simply impossible to provide answers to all possible questions in the support documentation and FAQs, this is why we have provided a forum where resellers could ask for additional information.

I would refrain from comments on the refund issue, since you seem to be discussing the matter with the company CFO already.

Milen ~

I have seen several hosting companies who have received quality positive reviews from forum members here, some of these companies offer what it is you say I would have to pay extra for. Knowing that, I would have to say that my expenses would be much less than the 50% I paid in wholesale costs to RP. Many of them have comparable reseller plans that include overselling for less than what I would have paid in one of the RP cPanel programs. The Overselling that the majority of companies offer, IMHO, would be worth any increase in expenses I would have to pay. However, since some of these companies actually provide support to my customers and include those fees in the monthly reseller fees, I am not concerned with any extra fees. Doing fuzzy math while comparing the RP program[s] to others reviewed here really does not make sense. You need to remember, $2417.12 was for one month of sales.

Can anyone here who is reselling in a cpanel program show me they pay out $2400+ a month in hosting, customer support, and all other services?

You are assuming that I read those posts in the forums [we all know what happens when you assume]. Nonetheless, I had a long email discussion with Nik over several days and several email discussions with Vasko and neither disclosed any information regarding overselling or 30-day money back guarantee. You would think that would be an important topic of discussion during that time - especially considering the number of clients I have and the plan specs they are currently in. There was no way i could have moved my clients to one single cpanel program account and its obvious to me that RP had to know that.

As far as the refund goes... I had to force RP's hand in order to get them to comply with the terms of the 30-day money back guarantee. I should not have to make complaints or cite the Consumer Protection (Distance Selling) Regulations 2000 to get back the fees that I paid. If I had not forced their hand by filing the complaints and emailing the "CFO" a letter drafted by ConsumerDirect.gov.uk regarding the Consumer Protection (Distance Selling) Regulations 2000, Nik never would have contacted me and I never would have received a refund.

P.S. What was it you told Nik about the refund that caused you to criticize him?

Frankly, I don't think that RP's reseller program (not their cPanel one) can stand a direct comparison to a regular reseller account.

There's nothing wrong with not providing overselling capabilities, as long as they're not advertised as available.

The refund issue is a whole other matter. Them being present in UK, does give you certain rights that you might not get in other circumstances.

I think the matter with the refund should be kept between resellerspanel & demsd (the customer), but I have heard some good things about resellerspanel and I know a few designers who use their cPanel reseller which works great for them.

Owning / renting your own server would help with the control of your hosting business so if you are really into it then I would suggest you go that way. If you cant get a server then maybe look into a VPS :)

I was not comparing the free program to a "regular" reseller account. Being in the free program for over 3 years, I can agree that there is no comparison.

Fortunately I have many clients in the UK, one of which directed me to ConsumerDirect.gov.uk. Based on the information ConsumerDirect.gov.uk provided, and my understanding of the Consumer Protection (Distance Selling) Regulations 2000, they could not have refused a refund in any case. I don't live in the UK so, I can't say for sure that is the case. Its just my understanding of the regulation.

Frankly, I don't think that RP's reseller program (not their cPanel one) can stand a direct comparison to a regular reseller account.

There's nothing wrong with not providing overselling capabilities, as long as they're not advertised as available.

The refund issue is a whole other matter. Them being present in UK, does give you certain rights that you might not get in other circumstances.

The refund issue is part of my review. Personally, I think it to be important that everything be considered when reviewing a service as many here do. Hiding it does not help anyone make a informed decision.

I am considering a VPS. I read some good reviews about a couple companies that seem to have what I am looking for.

I think the matter with the refund should be kept between resellerspanel & demsd (the customer), but I have heard some good things about resellerspanel and I know a few designers who use their cPanel reseller which works great for them.

Owning / renting your own server would help with the control of your hosting business so if you are really into it then I would suggest you go that way. If you cant get a server then maybe look into a VPS :)

Knowing that, I would have to say that my expenses would be much less than the 50% I paid in wholesale costs to RP. Many of them have comparable reseller plans that include overselling for less than what I would have paid in one of the RP cPanel programs.

I have said it many times at our forum before and I will say it again – If you can find a solution that works better for you than what we at Resellers Panel can offer, then go for it. We cannot, and would not want to, even if we could, anyway, make anyone stay with our program against their better judgment and/or will.

However, since some of these companies actually provide support to my customers and include those fees in the monthly reseller fees, I am not concerned with any extra fees.

Reseller hosting providers that offer cPanel and/or VPS plans that include free end-customer support are very rare to find to say the least. Once again, if you have found such a provider that you think can suit your needs better than go for it.

Doing fuzzy math while comparing the RP program[s] to others reviewed here really does not make sense. You need to remember, $2417.12 was for one month of sales.

The math is not fuzzy at all, it is actually pretty straight forward from what you wrote. Yes, the $2417.12 might be for sales that you made in a month (actually in two months, September/October, according to your first post in this thread), but all these sales are of services that are paid on an annual basis.

Can anyone here who is reselling in a cpanel program show me they pay out $2400+ a month in hosting, customer support, and all other services?

This is misleading. First, as you have said it yourself, the $2400 include approximately 50% of gross profit for you (not including any advertising costs, that you have said in your first post were not “much at all”). Second, again you are quite conveniently omitting the point that the $1200 you have paid in wholesale costs are all for services that are paid on an annual basis. Actually, they were paid by your customers. This is not money you are taking in advance from your pocket, without any guarantees that you would actually make any sales during a specific month as would be the case with any cPanel or VPS reseller program.

Frankly, I do not understand why we need to discuss commissions and prices at all. It is up to the reseller to make the best choice between our free reseller program and a cPanel reseller program. Each one of them comes with certain advantages and disadvantages. The shortest comparison between the two programs will clearly show that free reseller program is cheaper than a typical cPanel/WHM solution – considering all services provided. Just an example – with the free reseller program the reseller does not have to bother with the following activities:
- 24/7 end-customer support via – ticket system/e-mail/phone plus 17 hours of live-chat support per day
- costs for the US/UK/AU phone lines as well as the US toll free number
- handling the billing from end-to-end – order verification, fraud checkups, billing disputes, etc. (This is the general case, of course, some resellers like you prefer to handle some or all customer billing on their own, but this is a matter of choice).

You are assuming that I read those posts in the forums [we all know what happens when you assume].

I am not assuming anything. I am just saying that the necessary information is readily available, if you have bothered to look or ask for it.

Nonetheless, I had a long email discussion with Nik over several days and several email discussions with Vasko and neither disclosed any information regarding overselling or 30-day money back guarantee. You would think that would be an important topic of discussion during that time - especially considering the number of clients I have and the plan specs they are currently in. There was no way i could have moved my clients to one single cpanel program account and its obvious to me that RP had to know that.

Unfortunately, neither Nik (by the way it would be nice, if you specified, which Nik are you actually referring to, as there are half a dozen people with this name working for Resellers Panel, including the company CFO, and as far as I know you might have been corresponding with any one of them, which could make a big difference actually), nor Vasko have any mind reading or fortunetelling skills. There is no way you could blame them for not knowing that you were interested in overselling, unless you have asked about it. I have no idea why you did not ask about the overselling feature prior ordering the service (especially, if it was crucially important for you) – you would have had received an immediate reply that it is not enabled. Those providers that have overselling enabled try to promote it as much as possible – we, on the other hand, do not offer a single page where "overselling enabled" can be read.

About the Private DNS Cluster and the ClientExec software.
As Vasko has stated in response to your question, the Private DNS Cluster is service provided only for the hosting control panel that we have developed in-house. It does not work with cPanel/WHM due to incompatibility between the two systems. Those are two fundamentally different systems with completely different design. As far as I can check, Vasko's reply is from 12/4/2007 – two days before you signed up for the cPanel/WHM reseller program – you were informed about this in advance.

A ClientExec installation requires fully functional domain or subdomain. Since you used a domain name that is utilized by the Private DNS Cluster and since cPanel/WHM and our hosting system are not compatible, we could not "transfer" that domain. That is why the only solution available was to use a subdomain for the ClientExec installation. That could be done by adding an additional A record from the control panel of your free reseller account.

As far as the refund goes... I had to force RP's hand in order to get them to comply with the terms of the 30-day money back guarantee. I should not have to make complaints or cite the Consumer Protection (Distance Selling) Regulations 2000 to get back the fees that I paid. If I had not forced their hand by filing the complaints and emailing the "CFO" a letter drafted by ConsumerDirect.gov.uk regarding the Consumer Protection (Distance Selling) Regulations 2000, Nik never would have contacted me and I never would have received a refund.
P.S. What was it you told Nik about the refund that caused you to criticize him?

As far as the refund goes, here is what happened:
As a company, we strictly adhere to our Terms of Service The same is valid with regard to our refund policy, as well. All hosting plans come with 30 days money back guarantee. However, there are a couple of exceptions to this rule, which are clearly stated in our Term of Service. One of them is covering the free bonuses that we offer with our cPanel reseller plans. They are received upon request on the second month of the cPanel plan subscription. If the customer wants to receive them earlier an additional payment (for another month) should be made and the money back guarantee becomes void.

The problem with the refund that you had requested and that was initially declined has the following explanation:
First, you have paid for several months in advance. Such an option is not available on the order page. It was provided per your request.
Second, we have provided you with a discount that is being offered only for monthly recurring subscriptions – it does not apply for advance payments. That was coordinated between you, Nikolay, Kalin and Vasko. In other words, this was a special case which is difficult to be followed once the communication is lost as it happened. If you had contacted Nikolay or Kalin or Vasko the moment the refund was declined you would have received it in no more than 1 business day.
Why did the support team as well as the manager in charge in that moment declined the refund?
There was a misunderstanding that the free bonuses were already provided, which clearly is not the case, a mistake, which we have corrected as soon as you have notified us. Due to this no refund was issued up until yesterday.

As for criticizing Nik about the refund, I did not want to comment about this in my previous post, since you were already discussing the matter with the company CFO, but I just wrote an email stating that in my opinion you should not have been denied the refund in the first place, and explaining why I thought so based on the Terms of Service. As it turned out, however, the supervising manager, who denied you the refund in the first place, simply had wrong information that you have used the free bonuses provided with the cPanel program.

Everything boils down to a small series of misunderstandings that could be resolved with a little bit of patience and polite communication, without any need to complain to any customer rights protection organizations, although you are free to continue to think otherwise, of course.

I consider the case exhausted and closed with regards to Resellers Panel and its staff. Everyone is else is free to comment on this further, of course, if they feel the urge.

P.S. demsd, I know that this was a rather lengthy response and perhaps I might have sounded mordant and petty at some points, this was not intentional, but is a result of a very long day of work with very little rest or food (simply had not much time for these). I really wish you luck with finding a good VPS provider and success in your future hosting endeavors.

I don't believe it is justified to complain about the rates after sign up and in a review since you could always ask them what the rates are.

@milen: I think you guys have a really good model going on, so I agree with what you said - No need to change the way you operate.

It's important to note, if you want more control over your profit margins, control over your customers, then you need to choose a cPanel, HSphere, DirectAdmin, Plesk etc. reseller account in which you pay the standard cost every month for the space/bandwidth, but whatever money you make from your customers - you keep. I believe with the free reseller program, you are acting more or less as an affiliate.

That said, at least a resolution has been achieved.

I don't believe it is justified to complain about the rates after sign up and in a review since you could always ask them what the rates are.

@milen: I think you guys have a really good model going on, so I agree with what you said - No need to change the way you operate.

It's important to note, if you want more control over your profit margins, control over your customers, then you need to choose a cPanel, HSphere, DirectAdmin, Plesk etc. reseller account in which you pay the standard cost every month for the space/bandwidth, but whatever money you make from your customers - you keep. I believe with the free reseller program, you are acting more or less as an affiliate.

That said, at least a resolution has been achieved.

Totally agree here, the free program is a great system from many points of view as there is no cost and you get the benefit of a stable API to work with so you can make a business out of it.

Good to see everything turned out ok :) @demsd: Good luck looking for a VPS and hope all goes ok.

Frankly, I do not understand why we need to discuss commissions and prices at all. It is up to the reseller to make the best choice between our free reseller program and a cPanel reseller program. Each one of them comes with certain advantages and disadvantages. The shortest comparison between the two programs will clearly show that free reseller program is cheaper than a typical cPanel/WHM solution – considering all services provided. Just an example – with the free reseller program the reseller does not have to bother with the following activities:
- 24/7 end-customer support via – ticket system/e-mail/phone plus 17 hours of live-chat support per day
- costs for the US/UK/AU phone lines as well as the US toll free number
- handling the billing from end-to-end – order verification, fraud checkups, billing disputes, etc. (This is the general case, of course, some resellers like you prefer to handle some or all customer billing on their own, but this is a matter of choice).

Nearly everything that I received in that payment was for Domain name and IP address sales and all from ONE customer who I might add now has 35 IP address that cost him $3 per month. Regardless of when the bill is due, everything is calculated on a monthly basis its just that RP currently does not offer monthly billing.

See the thing here is, You keep suggesting that the costs to support customers would be astronomical for us resellers. The costs are just not there for me. I could care less what RP pays. The billing software that most provide their resellers, even at a monthly fee of $5 per month, does not equate to the amount RP resellers pay in wholesale costs. Those costs that you keep bringing up are YOUR [RP's] costs, not mine. I don't have US/UK phone lines [monitored by people who can't speak English], people monitoring chat systems for 17 hours a day. And again, up until recently, I PAID .50 per month per plan to RP to handle customer support.


I am not assuming anything. I am just saying that the necessary information is readily available, if you have bothered to look or ask for it.

Unfortunately, neither Nik (by the way it would be nice, if you specified, which Nik are you actually referring to, as there are half a dozen people with this name working for Resellers Panel, including the company CFO, and as far as I know you might have been corresponding with any one of them, which could make a big difference actually), nor Vasko have any mind reading or fortunetelling skills. There is no way you could blame them for not knowing that you were interested in overselling, unless you have asked about it. I have no idea why you did not ask about the overselling feature prior ordering the service (especially, if it was crucially important for you) – you would have had received an immediate reply that it is not enabled. Those providers that have overselling enabled try to promote it as much as possible – we, on the other hand, do not offer a single page where "overselling enabled" can be read.

I asked both Nik BLASKOV and Vasko DALKALACHEV how those customers in the high end specs would effect a move to the cPanel program and I got a "no problem." Fact is, it is a problem. The cPanel program is not set up to accommodate current resellers in the free program. That's a fact that you are can't seem to agree with. A reseller that has as little as 10 customers in the Business hosting plan CAN NOT move all of them to the cPanel program. They could move ONE customer however.


About the Private DNS Cluster and the ClientExec software.
As Vasko has stated in response to your question, the Private DNS Cluster is service provided only for the hosting control panel that we have developed in-house. It does not work with cPanel/WHM due to incompatibility between the two systems. Those are two fundamentally different systems with completely different design. As far as I can check, Vasko's reply is from 12/4/2007 – two days before you signed up for the cPanel/WHM reseller program – you were informed about this in advance.

A ClientExec installation requires fully functional domain or subdomain. Since you used a domain name that is utilized by the Private DNS Cluster and since cPanel/WHM and our hosting system are not compatible, we could not "transfer" that domain. That is why the only solution available was to use a subdomain for the ClientExec installation. That could be done by adding an additional A record from the control panel of your free reseller account.

That's not what Vasko told me. I still have the email if you would like me to post it here. I specifically asked if I could use that domain name that is attached to the private DNS cluster and he DID NOT say NO.


As far as the refund goes, here is what happened:
As a company, we strictly adhere to our Terms of Service The same is valid with regard to our refund policy, as well. All hosting plans come with 30 days money back guarantee. However, there are a couple of exceptions to this rule, which are clearly stated in our Term of Service. One of them is covering the free bonuses that we offer with our cPanel reseller plans. They are received upon request on the second month of the cPanel plan subscription. If the customer wants to receive them earlier an additional payment (for another month) should be made and the money back guarantee becomes void.

You guys are in Bulgaria... again, I would suggest that all of you read up on the Consumer Protection (Distance Selling) Regulations 2000 which is a UK law where your company address is.



Second, we have provided you with a discount that is being offered only for monthly recurring subscriptions – it does not apply for advance payments.

I see the Reseller15 page that referenced the 15% discount is now gone... was there when I signed up. Guess there is no way to prove that. I reference what Vasko said:

"send an e-mail to cPanel@REMOVED.com and let the tech guy there know that you will be paying for 6 or 12 months
(for cPanel Plan1 or the one you have chosen), a single invoice must be generated and it must reflect 15% off the monthly price."

That's good enough for me!


That was coordinated between you, Nikolay, Kalin and Vasko. In other words, this was a special case which is difficult to be followed once the communication is lost as it happened. If you had contacted Nikolay or Kalin or Vasko the moment the refund was declined you would have received it in no more than 1 business day.

Someone should have asked me. I always have copies and never lose correspondence that is THAT important. I would suggest that all of you read up on the Consumer Protection (Distance Selling) Regulations 2000. At any rate Vince had said:

"I have a word with our managers and they have replied that they do not allow the refund to be issued. This is due to the fact that if an account is payed for more than a month according to our Terms of Service the 30 days money back guarantee is rejected."

I said:

Oh... by the way. I never obtained the "free bonuses" as ClientExec was Never installed and I did not receive Enom Account info either. All that was done was a manual account creation, an invoice and a payment.

Kevin said.

"... We have also contacted our managers to check with them if something can be done here, and unfortunately their reply was that the money back guarantee can not be offered in this case."

Its clear to me the only reason I received a refund was because I had to file complaints and open disputes. I said I never received them... no one took the time to VERIFY that.



As for criticizing Nik about the refund... I just wrote an email stating that in my opinion you should not have been denied the refund in the first place, and explaining why I thought so based on the Terms of Service. As it turned out, however, the supervising manager, who denied you the refund in the first place, simply had wrong information that you have used the free bonuses provided with the cPanel program.

WoW... finally some truth! Again, if someone had been doing there job I would not have had to force RP's hand. Seems to me some house cleaning is in order.


Everything boils down to a small series of misunderstandings that could be resolved with a little bit of patience and polite communication, without any need to complain to any customer rights protection organizations, although you are free to continue to think otherwise, of course.

I think the fact that I told Vince and Kevin in that support ticket I had Not received the free bonuses was being patient and polite. No one took the time to VERIFY that I had not received them. It was not a case that I had not received them but that no one wanted to give back that $306.

I can't keep stressing this enough... read the Consumer Protection (Distance Selling) Regulations 2000. You will be amazed at how weak your 30-day money back guarantee is.


P.S. demsd, I know that this was a rather lengthy response and perhaps I might have sounded mordant and petty at some points, this was not intentional, but is a result of a very long day of work with very little rest or food (simply had not much time for these). I really wish you luck with finding a good VPS provider and success in your future hosting endeavors.

I appreciate your candor and and thank you for you well wishing!