Hello,
I want what I do wrote more than threads and support does not change.
Support is every day was due back.
I saw a lot of topics in the forum and nothing happens in the development of support.
Live support is very bad now talking with person on this he oeder me close this seasion and login again.
The account is hacked and site is don't work from 24 hours and tell me will restore backup in during off-peak hours in the next time told my client when your site hacked tell the hacker hacked in during off-peak hours becuse RZ support working in it fastly.
suppoer manger is hidden from page and no important.
For all ... support is Backbone for any hosting company.
The system failed a system backup daily customers lost much of the data :
Example: If site is hacked today and the client did not enter the internet for one day or not show this after one day, when restored for client last backup he find the site hacked...In this case he will find him in start.
They should work backups daily with weekly or monthly.
If you want to continue with you please interest us.

Example: If site is hacked today and the client did not enter the internet for one day or not show this after one day, when restored for client last backup he find the site hacked...In this case he will find him in start.You, as a customer, should have your own backups.

That being said, what you describe is indeed a bit of an issue. Hosts make backups mainly for their own internal use, but bad things can happen, and an older backup may be the optimum solution at a certain point in time (still for their own internal use). So, it would be in their own direct interest to have a couple of older backups available.

24 hours sometimes fly by very quickly.

In your case, it would appear that the slow support was what ultimately led to their inability to provide you a valid backup. The gesture of restoring from their backup however, was a nice one.

my 5 cents
I have some sites at resellerzoom since '06 (basic account)
The sites are very simple, but they work slowly always.

Last month RZ was in down several times.
This month (today only December,10) RZ was in down several times.

This is the last month I use RZ. There are a lot of more stable hostings...

It's time to look for a more reliable hosting provider with 99.9% uptime guarantee.

I think I am seeing some negative reviews about them recently.
But I think most of them are from their budget plans. They are providing budget plans with low rates and you cannot expect a premium service.

ldcdc clearly explained regarding the backup. And I think they have explained their backup policy and yuo signed up after reading that. So they cannot be blamed.

But I can understand how you will feel when your site is hacked and when you are told to wait. If things are not working for you, I think you have to look for a another host.

It's time to look for a more reliable hosting provider with 99.9% uptime guarantee.Personally, I'd scratch the uptime guarantee from my requirements, and put all the emphasis on the "reliable" bit.

99.9% uptime SLA guaranteeQuoted from RZ's website. Not that I'm judging RZ based on a negative review, but that guarantee did not save the OP from trouble, and no guarantee will ever save him. Sometimes it's bad service, sometimes it's bad luck, but bad things can and will happen.

I always did my own backups and since when they go down they are out for a while. Enough time to change the hosting account to another and transfer the domains too.

My opinion those Budget plans are not even worth the effort.

I haven't had time to really decide what I wan't to do yet, but I can tell I am leaving them in a month or two.

It has been down for several times. Yes it gets frustrating when they can't figure out how to narrow down a DDoS attack to a certain account for a couple of days.

Then I had a major issue with their DNS's and they could never find the problem when somehow one of my domains started pointing at another. I think it got hacked because it was before the site was in any search engines a lady on the other side of the world was threatening to sue due to copy right, lost profits and other stupid stuff. I had to do the manual labor and actually found out who she was hosted with through the IP she gave for her server which was not operated by the company she stated (it was a major one too) since I actually called them and they asked for me to forward the emails so they could look into it further and they claim that it was not theirs. Then I spoke with Resellerzoom and they admit that it is there IP so I have no idea but I don't want to ever have that happen again which I think is fully Resellerzooms fault since it functioned right coming from Godaddy. I sent an email to the supervisor who ever that is never got a response so I can easily tell you budgets are more of a hassle than they are worth.

Then for the price of the better plans I could get a business line instead and run my own server since I am competent in doing everything myself now. I guess I could say they helped motivate me to learn it to since the tech's were so slow to come up with a plan for an attack.

Just because you purchased a budget plan from a host doesnt mean they should offer you poor support.

A backup system should be in place to restore your accounts in the event of this and in the event it was an attack on the server or anything arrising from an account outside of your reseller account then they are responsible and should remedy the problem.

Also i do agree when you are running your reseller hosting account you should keep and maintain some backups of your own and keep on file a backup for everyweek at least 1 month out.

I kept backups and made new ones when I changed mysite or put anything of importance on it.

I changed my mind on the time frame for cancelling.

I put my reason in the cancellation notice that I just put in and who knows if they will read it or then just go back and say oh it never happened and we are sorry to see you go when I have all the emails saved still even.

Actually the DNS thing happened 3 months ago yesterday but I know I should have cancled earlier but I am a full time student that actually has to study and now that finals are over I have time to find another host.

Hello,
I want what I do wrote more than threads and support does not change.
Support is every day was due back.
I saw a lot of topics in the forum and nothing happens in the development of support.
Live support is very bad now talking with person on this he oeder me close this seasion and login again.
The account is hacked and site is don't work from 24 hours and tell me will restore backup in during off-peak hours in the next time told my client when your site hacked tell the hacker hacked in during off-peak hours becuse RZ support working in it fastly.
suppoer manger is hidden from page and no important.
For all ... support is Backbone for any hosting company.
The system failed a system backup daily customers lost much of the data :
Example: If site is hacked today and the client did not enter the internet for one day or not show this after one day, when restored for client last backup he find the site hacked...In this case he will find him in start.
They should work backups daily with weekly or monthly.
If you want to continue with you please interest us.
Make your own backups! :)

I assume you are hosted on the budget plans? You can't expect the best service/support for the cheapest price :rolleyes: I have heard good things about RZ's higher level plans as they tend to receive better support. However it is your responsibility to make your own backups, don't depend on the web host to restore your web site every time it gets hacked or you accidentally delete a file.

I have heard good things about RZ's higher level plans as they tend to receive better support. I was under the impression that most of the differences were due to different hosting environments. It would be interesting to know that support quality levels vary with the type of account you have there.

I have been a customer for a couple of years now, started with a budget account and now on one of their UK-accounts but as far as I now the only difference in support between the different types of account is that the budget-accounts are not allowed to use the Live Chat. And that is clearly stated. The rest of support is just the same.

Note that the budget RZ backups are supposed to only be weekly, not daily. But don't put too much faith in them, I just grabbed the "weekly" backup in cpanel for one of my accounts and it's 3 months old.

I'll give you my 2 cents...

About a year ago, I decided that I was going to get a reseller plan. As a result, I ended up here and started doing some research. It seemed as though the consensus was to go with RZ, so I did.

I wish I didn't! My main reason for getting a reselling plan was so I could provide a hosting environment for myself, father and I could provide free hosted websites for my realtor connections.

WOW!! Let me just say that the service has been HORRIBLE. The first month, things seemed okay. If I needed something, they got back to me within 4 or 5 hrs and fixed the problem. If I chatted with them (at the beginning) I was able to get them to SOMETIMES look at the problem right away. One time they actually just ended the chat session and then I tried to get them after that and there was suddenly no one available.

I understand if there are specific service hours. THEN DON'T ADVERTISE 24HRS/7DAYS SERVICE!

I'm not bitter :)

My year is ending withing the next couple of months and I have already started the search again!

BTW... I don't have a budget plan - I have the Failover One plan - And the service still sucks.

I'm sorry to say that I had a reseller with them for about 6 months.

Unfortunately, server problems and the lack of any real support when something failed made me move away.

Hopefully, my experience with RZ failover plans is much better.

The budget plan of RZ is known to be just that - budget hosting. Limited support options and not as frequent backups. Though a host should make backups, it is not their legal duty as a provider and ultimately falls on the customer to make sure they have backups of their data. Keeping a backup of your site is vital just as keeping backups of your important personal documents at home is vital. It needs to become a routine when saving - always save twice.

With that said - RZ claims that their advance plans are beginning to lack and and become crowded as well which is showing some level of poor response times / load times. My only beef here is you purchase advance hosting to get off the budget servers however the advance servers are becoming packed now too. Does RZ introduce new servers / space when their capacity becomes crowded? I am not totally sure what the business strategy is here but I will leave that up them.

My only suggestion would be to keep your options open to other providers and keep a running back up. This makes a move to another provider a bit easer as well.

(edit: devguys.com was at one time hosted on RZ which is the site that experienced the issues)

Good luck!

Hopefully, my experience with RZ failover plans is much better.


My suggestion is not to sign up with RZ. If you have and they offer some kind of money back guarantee (I don't know if they do), try to take advantage of it and cancel. You probably won't be happy!

The budget plan of RZ is known to be just that - budget hosting. Limited support options and not as frequent backups.

Their service sucks! I'm on the Failover plan and they still have a problem.

With that said - RZ claims that their advance plans are beginning to lack and and become crowded as well which is showing some level of poor response times / load times.

That's for sure!

I am truly fed up with Resellerzoom.. I am currently looking for another company. But their prices are so good, its difficult. Funny how their support was great when I was buying, but now I have a product, they couldn't care less about my problems. I even upgraded my account recently.. took me a few days to do that and all!!!

My suggestion is not to sign up with RZ. If you have and they offer some kind of money back guarantee (I don't know if they do), try to take advantage of it and cancel. You probably won't be happy!

I have been with RZ since January. There were a few problems with performance at start and on September/October some network issues (faulty switch / faulty nic on another server) plus a mail flood. Other than that everything has been as promised with 99.9% uptime.

Well... I hope everything continues to go well for you. I, however, am jumping ship!

Odd, I always thought RZ was top of the mountain these days, sad to see some negative reviews.

With that said - RZ claims that their advance plans are beginning to lack and and become crowded as well which is showing some level of poor response times / load times.Is that an actual official word from RZ? :confused:

I use ResellerZoom´s fall-over plan to some personal websites. I choosed them because I thought it was going to be stable (the fall-over solution). I'm very statisfied with their support and the response time - but the up-time it not satisfying.

This is the uptime for SSL for december 2007 for one of my sites (check every 5 minutes by siteuptime.com)

Outages: 20
Uptime: 98.859%
Downtime 1.141%

The same site - but for the 19th december only:

Uptime: 96.491%
Downtime 3.509%

My suggestion: avoid rz!!!!! The service they offer, especially "failover" is extremely unstable.

I've lately seen many complaints about RZ here on these forums as well on RZ's forums!

I don't know if am lucky or what but, so far I haven't faced any issues. I don't know how support is recently as I didn't have to use them as everything is working fine.

I keep my fingers crossed though. Uptime is pretty good for me as well currently: 99.9979 %

I mind you I am on the Budget Plans.

It's time to look for a more reliable hosting provider with 99.9% uptime guarantee.

They have it.

RZ is also working out some kinks in their Failover plans since they're obviously not working as great as expected. They recently announced the changes on their client-only forum.

They have it.

RZ is also working out some kinks in their Failover plans since they're obviously not working as great as expected. They recently announced the changes on their client-only forum.
Yeah, I've seen that. They have indeed announced the changes.

I guess it's good they are doing something to get over the situation in which they are.