Hello everyone,

I own a reseller plan at knowhost, I created an Account for myself to host a website gizmohunter.com

Right now that site is down with a message " Account suspended, contact... "

I dont have any idea what to do?

All i have, is an email from knowhost staff, saying

Hi Viv,

We were forced to immediately suspend the gizmohunter.com (http://gizmohunter.com/) (ghadmin) account in order to bring reseller system where this account is located back online. This account consumed huge amount of memory and CPU resources and, pretty much, rendered the whole system to the unusable state. Just for your information, below please find a list of processes related to this account.
Please do _not_ unsuspend the account unless you / your customer will be ready to investigate and immediatelly fix the underlaying problem.

nobody 9825 0.0 0.1 12516 9576 ? S 10:48 0:02 \_ /usr/local/apache/bin/httpd -DSSL
ghadmin 4077 1.1 0.2 25712 17408 ? R 12:10 0:02 | \_ /usr/bin/php index.php
nobody 11663 0.0 0.1 12528 9560 ? S 10:49 0:02 \_ /usr/local/apache/bin/httpd -DSSL
ghadmin 3672 0.9 0.2 25656 17348 ? R 12:10 0:02 | \_ /usr/bin/php index.php
nobody 25900 0.0 0.1 12520 9156 ? S 10:52 0:02 \_ /usr/local/apache/bin/httpd -DSSL
ghadmin 24484 0.8 0.2 25820 17196 ? R 12:07 0:03 | \_ /usr/bin/php index.php
nobody 30350 0.0 0.1 12524 9160 ? S 10:54 0:01 \_ /usr/local/apache/bin/httpd -DSSL
ghadmin 16364 0.0 0.1 22920 14540 ? S 11:48 0:00 | \_ /usr/bin/php index.php
nobody 3387 0.0 0.1 12504 10000 ? S 10:56 0:01 \_ /usr/local/apache/bin/httpd -DSSL
ghadmin 7693 0.8 0.2 25724 17416 ? R 12:10 0:01 | \_ /usr/bin/php index.php
nobody 3573 0.0 0.1 12504 8972 ? S 10:57 0:01 \_ /usr/local/apache/bin/httpd -DSSL
ghadmin 7990 1.0 0.2 25872 17564 ? R 12:11 0:01 | \_ /usr/bin/php index.php
nobody 16366 0.0 0.1 12528 9228 ? S 11:00 0:02 \_ /usr/local/apache/bin/httpd -DSSL
ghadmin 16383 0.9 0.1 24568 16220 ? R 12:12 0:00 | \_ /usr/bin/php index.php

and so on.....





Whats wrong? and How to FIX?

Got one more response from Knownhost staff,

Viv,

Please carefully review scripts you have on this site and, especially, script that handled requests to /feed/ and it looks like that screen just kept calling itself over and over again. Please do _not_ unsuspend the account until you'll be ready to resolve the problem with that location (/feed/) right away.



My website is wordpress based blog, Any idea what are they trying to say ?

My website is up again, I dont know how, I dont have any idea whats going on?

Damn I hate myself :P

Each hosting companies has a server resource usage limit(for CPU, RAM, HTTP.. etc.). Your account had exceeded it.

There maybe a security bug on your script. Fix it or re-design your web site with different method(for example: by using another cms or re-design your web site as html based).

My website is up again, I dont know how, I dont have any idea whats going on?

Damn I hate myself :P

If you don't fix your script or re-design your web site when it may be suspended again or may be terminated.

I have two blogs on same account ( wordpress, same theme, samescript, same plugins )

One is running fine, and second one is creating this problem

According to logs the following requests still appear in the access log from time to time:


65.99.213.19 (http://65.99.213.19/) - - [23/Nov/2007:13:13:41 -0500] "GET /feed/ HTTP/1.1" 200 - "-" "-"
65.99.213.19 (http://65.99.213.19/) - - [23/Nov/2007:13:13:43 -0500] "GET /feed/ HTTP/1.0" 200 - "-" "-"
65.99.213.19 (http://65.99.213.19/) - - [23/Nov/2007:13:13:50 -0500] "GET /feed/ HTTP/1.0" 200 13084 "-" "-"
65.99.213.19 (http://65.99.213.19/) - - [23/Nov/2007:13:13:51 -0500] "GET /feed/ HTTP/1.1" 200 13105 "-" "-"

This is exactly what was happening at the moment when your scripts consumed all available resources on the system. What and why is generating these requests in the application you have installed on this account?



I dont have any idea how to fix it. ANY HELP???

I am pretty sure your host should be able to help find the problem of what is causing the exact issue. Have you installed any themes to your wordpress that your currently using?

yes i have a custom made theme

I am using the same thing, on two different blogs and one of them is working fine

Would the two blogs be hosted at the same hosting account?

yes, same reseller account, I just replaced all theme files ( of suspended one from working one ) to make sure everything matches

Well, its still very possible that the theme is causing the problem unless they told you specifically what account/domain it was coming from.

I have reuploaded the skin, also mailed a request to Host, to let me know if there is still any problem, lets see....

Get in touch with Knownhost and let them know that you do not know what to do about this and see what options they give you. Seems like you have a loop in there somewhere.

thank you for your concern everyone, I have solved the issue