Hi all WHT,

i just wanted some information from recent customers on how they find HostGator as i just signed up for a new reseller account and i am finsding there services quite fine at the moment, how do others find them? anything to look out for? anything they flaw in?

Thanks

Jake
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Yes, HG is a rock solid reseller provider!! Been with them for more than 3 years (soon to write a review).

But, remember they are a budget provider.

You can find more in HG forums.

Like any company you will always find pro's and cons. Have you taken a look at the online community they have at HG? http://forums.hostgator.com/forumdisplay.php?f=16

They have thousand of customers. In any case you can try and then move.
Or you are affraid of scamming? :lol:

Hg is a huge company and you will be able to see a lot of pros and cons. I would suggest you to have a search in this forum and you will be able to see tons of reviews about them.

And remember that there is no best host. There is only the host that's best for you.

Hi all WHT,
on how they find HostGator as i just signed up for a new reseller account and i am finsding there services quite fine at the moment, how do others find them? anything to look out for?

Hostgator blocks account even for a very small resources extra usage. My account was blocked twice for the last year because of so-called mysql abuse. Currently my websites do not load again. And again I should wait more than 24 hours in order to resolve this issue.

They allow to host unlimited domains on their reseller packages theoretically. How many domains (max) can we host on their packages in practice? Can we host 80 domains/web sites? How many domains you hosted on your HG reseller account?

Hostgator blocks account even for a very small resources extra usage.As far as I know, their policy on this is rather simple, and they don't hunt sites down continually, for mild individual high usage. It would be a waste of manpower to deal with such issues in that manner. Rather, it is when the server's performance starts to be affected, that the heaviest user(s) are suspended.

They allow to host unlimited domains on their reseller packages theoretically. How many domains (max) can we host on their packages in practice? Can we host 80 domains/web sites? How many domains you hosted on your HG reseller account?

I have a regular $9.95/mo account, not reseller one. I host only 9 domains there...

As far as I know, their policy on this is rather simple, and they don't hunt sites down continually, for mild individual high usage. It would be a waste of manpower to deal with such issues in that manner. Rather, it is when the server's performance starts to be affected, that the heaviest user(s) are suspended.

Yes, I understand my scripts are not the best. I spent many hours improving them today (now I cache all mysql requests). I asked hostgator to enable my databases. I have got a 11-word reply:

"The db has been enabled. Go ahead and cache your data."

But they enabled only one db! Another database is still down. I just noticed it. Why hostgator hates me? Or they hate all their clients, and I am not an exception?...

I have a regular $9.95/mo account, not reseller one. I host only 9 domains there...

This is different from reseller. If you host 9 domains on 1 Cpanel account, then all 9 domains = 1 account - if 1 domain is having high resource usage, then the whole cpanel account is suspended (yes, including 9 domains).

With resellers, every client has its own cpanel account, so if there is a high usage site, only the cpanel account is suspended and not the whole reseller account.

Thank You for all your suggestions, complaints and tips, don't hesitate to keep them coming we would all like to hear from people who have dealt or have herd things about this company before

Thank You

This is different from reseller. If you host 9 domains on 1 Cpanel account, then all 9 domains = 1 account - if 1 domain is having high resource usage, then the whole cpanel account is suspended (yes, including 9 domains).

With resellers, every client has its own cpanel account, so if there is a high usage site, only the cpanel account is suspended and not the whole reseller account.

I am not going to resell anything... But probably it's good idea to buy a reseller account from another company, that is more reliable than hostgator... I will think about it, thanks.

This is different from reseller. If you host 9 domains on 1 Cpanel account, then all 9 domains = 1 account - if 1 domain is having high resource usage, then the whole cpanel account is suspended (yes, including 9 domains).

With resellers, every client has its own cpanel account, so if there is a high usage site, only the cpanel account is suspended and not the whole reseller account.

Not all hosts do just cut off ALL domains if only one of the shared-hosting domains under an account are affected. Sure it would be the easy way, but not rather customer oriented to me.

I am not going to resell anything... But probably it's good idea to buy a reseller account from another company, that is more reliable than hostgator... I will think about it, thanks.

It has nothing to do with reliability. It has to do with your scripts not being coded properly and in turn causing issues on the server.

That is your fault, not HostGators.

That is your fault, not HostGators.

Is it ok when hostgator blocks my websites without previous notice?
Is it ok when hostgator enables not all databases after issue is resolved, without any excuses?
Hostgator is not customer oriented company, imho.

Is it ok when hostgator blocks my websites without previous notice?A notice should be given, when possible. When hundreds of customers are affected, the priority is action. No host will send notice, allow the server to run slowly for a number of hours while waiting for a response from the customer, discuss the issue with the customer (few will easily accept to take down their site), and only then act.

Is it ok when hostgator enables not all databases after issue is resolved, without any excuses?No, that doesn't seem OK.

Hostgator is not customer oriented company, imho.If we look at this issue alone, it may appear that way. If we consider that this was not the first time that your site's usage let to the necessity to take it down, one could say that they do try to work with their customers. At the second offense other hosts would have refused to restore that site/account.

A notice should be given, when possible. When hundreds of customers are affected, the priority is action. No host will send notice, allow the server to run slowly for a number of hours while waiting for a response from the customer, discuss the issue with the customer (few will easily accept to take down their site), and only then act.

Yes, I believed HG is doing it the right way. To the suspended domain, it may be the bad thing. But to all other clients in the server, it is something good.

So, suspending domain _without notice_ is very good. Am I right?
According to logs, there were no any extraordinary activity on all of my websites. So, I do not understand why hostgator disabled my databased yesterday, but not a month ago... So, I can assume there was a little resource overuse, and hostgator could just warn me instead of blocking my websites.

So, I can assume there was a little resource overuse, and hostgator could just warn me instead of blocking my websites.That's the gray area with suspensions in a shared hosting environment, with all hosts. You can either believe the host that the site had to be taken down, or you may not trust them. If you don't, you can try your luck with another provider, where hopefully your site will fare better. Sometimes, this works as expected, other times the site causes trouble at the new location as well.

Ok im having second thoughts about hostgator now all of a sudden I have an account with in my WHM that I did not add, and im hosting this person and I do not know who they are and they are eating up my bandwidth and disk space, what should I do terminate the account? Or suspend? I have let hostgator know about this but they think iv lost the plot and gone mental and say that I must have added there site and I cannot remember doing it do you think that someone hacked my account? Any help would be great thanks
Regards

Jacob.

You may want to check with hostgator to see if they have any log files to tell which IP actually created the domain.

I personally believed that it is unlikely someone will hack into your control panel and add the domain. Unless he actually know your password.

I think this is hard to argue. The best is to ask hostgator for some bandwidth usage adjustment. I believed some host are willing to do that as long as the excess is not too much.

on the initial question I would have said, I tried them and did not like them. I had too much downtime. Just my opinion though. I'm still looking for the perfect solution.

yes that is correct ex19, i feel your pain now :)

Dam all this bad news on hostgator, I always thought they were good. This sux, I thought I had my mind made up on who I was gonna go with..

Dam all this bad news on hostgator, I always thought they were good. This sux, I thought I had my mind made up on who I was gonna go with..

Heh, same here. :/

No doubt hostgator is well known. Their support is great and their uptime is good. Some downsides, charging $5 to change your domain..their high prices..Those are just a few things I dislike about HostGator..Overall as a company, I would give them an 8.5

No doubt hostgator is well known. Their support is great and their uptime is good. Some downsides, charging $5 to change your domain..their high prices..Those are just a few things I dislike about HostGator..Overall as a company, I would give them an 8.5

Are you working on hostgator? What your post is about? Hostgator is not reliable company that oversells their resources. Read previous posts.

Nowadays most of the host has 30 days money back guarantee. Try them, if not satisfied, just ask for full refund. :)

hostgator seems to be a decent solid company...I mean if you can hit base with them then there's something wrong.

owm

Nowadays most of the host has 30 days money back guarantee. Try them, if not satisfied, just ask for full refund.
Do not forget read TOS and AUP before.

Search on rip off companies you will get real reviews on this or any other site.

http://www.ripoffreport.com/

It is always not a good idea to host a high traffic website in a shared hosting. I would recommend a VPS.

Like the earlier post in this thread says:

HG is a big company. There are good and negative views on it. But overtime with the size it have, I'm sure they have done a lot of things right.

Plus one more thing I reckon, HG is quite popular in Business Opps industry.

Maybe most of the negative reviews originated from biz opp seeker that try to abuse their server.

Just my 2 cents.

I was looking to upgrade my reseller account again and saw on the reseller page their ad

We assist with you by moving up to 30 websites for you FREE of charge. We make it stress free by handling the entire process for you.



I thought ok I'll put all the sites with them support has been alright so I sent the request in, Now I never used this offer,

later I got this back,




HostGator Support <support@hostgator.com> wrote: Our free transfer services are meant for new customers moving from another host to us. We
allow up to 30 days to move sites for customers. Beyond that time, the customer is responsible
for moving files to their account. I see that your hosting account was setup on 7/17/2006

But you can purchase administrative services at the rate of $30 per half hour increments for
us to transfer these sites. Would you like us to do that?

Thank you.

Kim

Ticket Details
===================
Ticket ID: RJZ-242659


My Response/////////////

If you check you will see that # 1 it does not state that on the reseller page #2 you will also see I just recently upgraded and was about to do the same again. I suppose I can find another hosting company to switch my two sites from hostnine to their account,

No, I do not believe that I will pay you to do something that is stated you will do for no charge;


We assist with you by moving up to 30 websites for you FREE of charge. We make it stress free by handling the entire process for you.

I do not see a time limit on here and I see no asterisk indicating there is further material to read.
Nor any disclaimer stating such, in that section or on the page.

I would appreciate a response.


//////////

Sometimes I just need to vent,

jim

Notice: Neither free or paid transfer services carry any guarantee. We will move up to 20 accounts to your reseller plan, free of charge (within 30 days of signup). The majority of transfers are completed in less than 24 hours, however, due to the nature of some transfers and depending on how many are currently in the queue, it could take up to 72 hours or more before everything is completed.

https://secure.hostgator.com/resellertransfer.php

Given that you've upgraded, they might be willing to cut you some slack.

I received a email response back this morning and they mentioned the time limit on the inside page.

but the good news is they did transfer the two sites for me, so we both benefit,

I won't have to look for another hosting service (I haven't had any problems with the actual hosting the entire time I've had it)

and I will be upgrading shortly again so they make a little more,

fair deal

Is it ok when hostgator blocks my websites without previous notice?
Is it ok when hostgator enables not all databases after issue is resolved, without any excuses?
Hostgator is not customer oriented company, imho.

I'm going to have to argue this is a user issue not a HG issue. When you are buying a reseller plan, you should understand what web applications you are running and what they are selling you.

It is not their job to interpret (lets say) wordpress or joomla, and let you know how many concurrent users can run on these installations per reseller package you buy of them, that is your job.

You can easily go into Cpanel, go to resource utilisation, and test load capacity yourself, or you could even just run a 1,7,14 trial days, and monitor the load yourself.

For any growth that is normal, you can simply create a second additional reseller account and start syponing users to the additional account if that becomes a problem.

You could also migrate problematic reseller users to VPS's if they become a problem so that they are throttled rather than blocked and you can scale them accordingly.

Finally, if your needs get bigger you can start removing the need for Mysql and wordpress loading etc, for instance with WP you have wp-super-cache and you can serve HTML documents for common hits. You can then reverse proxy, setup something like nginx or even go to a cloud or CDN.

-----------

In summary, I think it is your fault, but I'm not saying i blame you. All this is very technial and hard for a new user to get the hang of.

But its really not hostgators fault, and i find it kind of annoying for you to flame them for something that is DEFINATELY not their fault, you had every opportuntiy to identify/stop the issue by monitoring your resources if you were educated.

You will have a hard time finding a reseller hosting that doesnt suspend accounts. Lets just think laterally for a second, three scenarios.

1) Suspend your account (correct way in my opinion)
2) Slow down your (all reesller) account so much all your users get frustrated and hate your web site (bad idea)
3) Allow you to keep hammering the server and slow down the ENTIRE SERVER.

Again, knowthing this just more fodder for why it is not hostgators fault, but yours. I just read some other stuff and yes, hostgator will sometimes get it wrong with technical specs, give wrong info, communication issues etc. This is something that is bound to happen dealing in a highly technical industry with million sof web sites.

I'm not defending them here, I honestly dont know whether they are above average or below average and need improving. I would be on the side of any consumer that gets misinformed. I'm just totally opposed to users basically slandering a hosting company when the hosting company isnt even doing anything wrong.