It should NOT take 2-3 DAYS to resolve a trouble ticket...(sterlet)

If it takes you more than 8 HOURS to resolve troubles then you really need to work on your tech help..... 2-3 HOURS is more like it.


Thanks for letting me rant...

Thanks PAE, but I seriously think most of us know what we need and don't need. It is basically: If the customer complains, THEN you have a problem ;) .

Then this is me complaining because opening trouble tickets doesn't seem to help (sterlet).

I'm packing my bags

:wavey:

The "acceptable" response time varies from customer to customer and obviously the priority of the request.

For example a technical ticket may be acceptability responded to within 1 - 2 hours, whereas a billing ticket may be acceptability responded to within 24 hours. It all boils down to what the client sees as an "acceptable" response time. In this case you didn't see the response times from sterlet acceptable but other clients may well have.

In this case you didn't see the response times from sterlet acceptable but other clients may well have.
looking at the attitude of sterlet.net support...
doesn't seem many clients have the acceptable thing.. unless..
1) u don't need their support (not likely, u need to because of their cool downtime)
2) if due to any reason u get free account from them (umm.. maybe/maybe not)
3) if thats your mother-in-law's co. (cannot complain...)
4) if u don't care about anything (pls then join sterlet.net... perfect team.. they also don't care.. and u also.. :stickout )

Though i quoted rochen's sentence.. but my reply is general (u = anyone) .. as rochen don't need any sterlet account i think :)

Originally posted by Tux-e-do
I'm packing my bags

:wavey:
:wavey: back to another Aussie. :D

:)

If I could get the same deal in Oz I would be.

I'm looking at Voxtreme, but would like to know if they have shell access?

Originally posted by AceWeb


Way I ask from where and why?

From sterlet because I have had too many complaints related to my services :(

Originally posted by Tux-e-do
:)

If I could get the same deal in Oz I would be.
Highly unlikely you'll get reseller type accounts with all the features and price from servers located in Australia. We're Australian based [although 1 tech from USA] and our servers are in the USA NAC datacenter. Most of our clients are internationally based anyways.

:sleeping:
Ahhh one day in a perfect world when ziggy has been either:

a). Sacked
b). Retired
c). Hit on the head
d). All of the above

we will have cheap high speed bandwith available and everyone will own their own datacentre or know someone who does...

:cool: :eek: :rolleyes: damn i was dreaming again....

LOL

Originally posted by Snowman30
:sleeping:
Ahhh one day in a perfect world when ziggy has been either:

a). Sacked
b). Retired
c). Hit on the head
d). All of the above

we will have cheap high speed bandwith available and everyone will own their own datacentre or know someone who does...

:cool: :eek: :rolleyes: damn i was dreaming again....

LOL
For those of you folks unfortunate enough :D not to live in Australia, Snowman is talking about the CEO [Ziggy] of Telstra (http://telstra.com) [Australia's No.1 telecommunications company] :D

LOL thanks Bob

I thought Ziggy would have been known around the world...isnt he as well known as the Queen...:sleeping:....damn im dreakming again...:rolleyes: :D

back to the snow with you....:D