Wondering how much do you pay or would pay for tech staff and support staff that answers tickets does live chat and phone services

This could be for level 1,2 and 3 support. This would be an hourly rate

Your thoughts

xxen

The majority of our support techs are subcontractors. We 1099 them. Hourly rate ranges from $15 to $50+ an hour. It all depends on there job function.

I think that always must depends on skills and experience.

The majority of our support techs are subcontractors. We 1099 them. Hourly rate ranges from $15 to $50+ an hour. It all depends on there job function.

Can I work for you? ;)

All hosts pay differently.

Onsite employees get paid $45,000+ for phone and email support, sales, etc... with full health insurance, retirement plan, and vacation time.

- John C.

Depends on what reigon we hire from.

It should all depend on their knowledge, skills, and abilities (KSAs).

It varies incredibly based on where people are located. We have most of our employees in the Philippines, and costs are 2-3x lower than in the US. All are native English speakers, have an IT background, and MBAs also.

It varies incredibly based on where people are located. We have most of our employees in the Philippines, and costs are 2-3x lower than in the US. All are native English speakers, have an IT background, and MBAs also.

what about for inhouse ?

what about for inhouse ?

They are in-house. They are full-time employed by our company, and work in an office we rent there, using equipment we own.

Wondering how much do you pay or would pay for tech staff and support staff that answers tickets does live chat and phone services

This could be for level 1,2 and 3 support. This would be an hourly rate


This really depends on where you live.
Level 1/2 tech support in Buffalo NY get $27k yearly plus some benefits (for full time). So that is about $14 per hour.
Level 1/2 tech support in the Washing DC area is $43k plus most benefits (for full time). So that is about $22 per hour.

This really depends on where you live.
Level 1/2 tech support in Buffalo NY get $27k yearly plus some benefits (for full time). So that is about $14 per hour.
Level 1/2 tech support in the Washing DC area is $43k plus most benefits (for full time). So that is about $22 per hour.

Ah i see, would any one know anything about the pricing for employees within australia ?

With the new IR laws and AWA's being the current flavour it'd would depend on what you could negotiate with your employer above the safety net rate.

Would depend on a number of factors such as what you were doing, who your employer is, your tertiary qualifications etc.

I would suspect low end unqualified work about 25-30K and up to 55-60k for a suitably qualified support person who really knows their stuff

It varies incredibly based on where people are located. We have most of our employees in the Philippines, and costs are 2-3x lower than in the US. All are native English speakers, have an IT background, and MBAs also.

ROFL, live in Philippines, but are native English speakers? Yeah right. If they were truely native English speakers, they wouldnt except 2x3 times less than what they would get paid in the US.

I've noticed that in Australia the entry income for Customer Service Representatives generally around $36,000 (per annum). For you lot in America that is currently at $32,837. The role I mentioned above entails answering tickets, live help via website, answering the phones & troubleshooting general hosting related issues.

Thanks to the beauty of outsourced support, our current costs circle around $500k per year for close to 40 people. I expect this number to grow though.

it all depends on...
skills, experience, what they do
most of the time

ROFL, live in Philippines, but are native English speakers? Yeah right. If they were truely native English speakers, they wouldnt except 2x3 times less than what they would get paid in the US.

Salaries in major cities in the US are quite high for people of that caliber. I have met all the people I have working in the Philippines, and they are indeed native English speakers. We chat all the time on MSN, and in fact I'm flying to Manila next week to meet with them and go over next year's plans.

I think I'm paying a market-level wage. I met with an HR placement firm to get an idea of salaries and our salaries are in line with the market norms. I think one reason they like the job is that our office is not in Makati, but in another part of Metro Manila that is only 5-10 minutes drive from where they live. If you know Manila, then you know that this can save 1-2 hours of time per day of sitting in traffic :D

Salaries in major cities in the US are quite high for people of that caliber. I have met all the people I have working in the Philippines, and they are indeed native English speakers. We chat all the time on MSN, and in fact I'm flying to Manila next week to meet with them and go over next year's plans.

I think I'm paying a market-level wage. I met with an HR placement firm to get an idea of salaries and our salaries are in line with the market norms. I think one reason they like the job is that our office is not in Makati, but in another part of Metro Manila that is only 5-10 minutes drive from where they live. If you know Manila, then you know that this can save 1-2 hours of time per day of sitting in traffic :D

You dont get my point, it cant be their native language unless they are from a country where that language is the native language. Obviously enlish is the not native language of the Philippines. It has nothing to do with how well they know the language.

You dont get my point, it cant be their native language unless they are from a country where that language is the native language. Obviously enlish is the not native language of the Philippines. It has nothing to do with how well they know the language.

I think we just disagree on terminology. English is one of the two official languages of the Philippines (https://www.cia.gov/library/publications/the-world-factbook/geos/rp.html#People). Getting back to the topic, my point is that it is possible to find well-qualified people in the Philippines who speak English fluently, because it is their mother tongue. Perhaps my use of the term native language was incorrect in this context, though I'm not sure the exact terminology is highly relevant to the issue at hand.

Depends on what reigon we hire from.
I think that it is right.
But sometimes quality in those cases lives much to be designed.
I think that better have office wirkers, then online outsource.

It should be based on multiple things:

1. Geographic Location
2. Experience/Education/Skills of the employee
3. Job Duties
4. What other perks are provided besides money?

Check out payscale.com & monster.com for info on how much similar jobs in the area are paying.

It should be based on multiple things:

1. Geographic Location
2. Experience/Education/Skills of the employee
3. Job Duties
4. What other perks are provided besides money?

Check out payscale.com & monster.com for info on how much similar jobs in the area are paying.


thanx nice links

I agree with the skills and what not but you also got to consider your budget as in don't forget about your monthly server fee and billing scripts and other inquires you have to pay for.

I've noticed that in Australia the entry income for Customer Service Representatives generally around $36,000 (per annum). For you lot in America that is currently at $32,837. The role I mentioned above entails answering tickets, live help via website, answering the phones & troubleshooting general hosting related issues.

that is not much for the trouble witch customers can cause to you especialy live help and phone :)

that is not much for the trouble witch customers can cause to you especialy live help and phone :)

I agree but atleast its not real manual labour :) $36000 p.a i think istn to bad