My liveresponse can't connect to clients using ff, opera, and safari. I've created a ticket at kayako's forums but I want to see if anyone else has any ideas on how to fix this problem.

I've created a ticket at kayako's forums
Hmm, you can't create a ticket on a forum, maybe you meant a thread. ;)

I would also suggest you contact Kayako Support which is the best place to receive support on such issues. You can create a ticket from the Kayako Members Area if you support period is still active

It turns out that Kayako needs to be ran on a Windows operating system. I guess after I receive my refund (14 day processing time), I will start looking for another piece of software. However, I'm not entirely sure it is worth it right now, as my company is very small.

JohnJ,

Only the desktop application that staff use to interface and chat with site users needs Windows to run - the rest of the software does not.

If you're looking for a live help system you absolutely cannot go past Saeven|CRM for its price and feature set. The desktop client works on all major platforms (Windows/Mac/Linux).

If you're looking for a cheaper (free) solution, Cerberus offer a free version of their helpdesk.

Saeven|CRM desktop client should work on any platform that supports java.

I should also point out that it's much more than just a live help system; it is a full customer relationship management system with every possible support ticket feature you could need and the added ability of being able to easily integrate into billing systems.

I am a relatively new customers and have found the support to be excellent. It's operated by a small team and the customer service personnel and project developers are the same people: they know exactly what you're talking about and are able to fix/solve issues very quickly and without hassles.

As with any business-critical application, support is paramount. I have read so many stories on the Saeven|CRM forums of customers who have switched from Kayako and cannot believe the difference in service quality.

It's not often I take the time to write about other businesses either. Make sure you shop around and read as many reviews as you can before you commit!

It turns out that Kayako needs to be ran on a Windows operating system. I guess after I receive my refund (14 day processing time), I will start looking for another piece of software. However, I'm not entirely sure it is worth it right now, as my company is very small.
I love Saeven|CRM. They should be realising a small business edition too which may be suitable for you!

JohnJ,

Only the desktop application that staff use to interface and chat with site users needs Windows to run - the rest of the software does not.

If that is so, your staff needs to take some English lessons, because the person I talked to told me that the problem was that it would not run with Linux.

Hi JohnJ,

This was probably a misunderstanding or miscommunication - the desktop application is Windows only; SupportSuite/eSupport/LiveResponse can run on any web server with PHP and MySQL.

That misunderstanding caused me to request a refund (as of two days ago.)

I would recommend providesupport.com

Their desktop client is easy to use, and there is a web client as well. There is also many options for customization in the Providesupport control panel.

Highly recommended and decent pricing at 15$ a month per operator.