Hello,

Currently looking at setting up Kayako eSupport. This setup will be in a different data centre and server setup then the rest of our services.

Given this, looking for people's past experience, is it better to establish eSupport on a Plesk or Cpanel environment? Secondly, do you find it more reliable to use email piping or POP3 fetch with a cron job?

This setup will have mutiple domain's emails sent to it with differant queues for each. Looking for people's experience and knowledge on the best way forward with this.

Thanks,
Dylan

esupport doesnt require Plesk or cPanel. In fact, if you run eSupport only, you dont need to install any control panel on that server. Email piping is working for us. You will find many lazy customers, just replying back any email from you when they have issues

If you want 2 way emailing then setting the email parser is a must. The other option being, forcing your clients to login to the Client Support Center to post a reply/create a new ticket. You can set Kayako to accept emails only from Registered Users cutting out some spam.

If you want 2 way emailing then setting the email parser is a must. The other option being, forcing your clients to login to the Client Support Center to post a reply/create a new ticket. You can set Kayako to accept emails only from Registered Users cutting out some spam.

Problem will come with sales emails :)

You can set Kayako to accept emails only from Registered Users cutting out some spam.

Can you tell me how to do that?
Thanks,

Problem will come with sales emails :)

Not quite, you can set the sales email queue to accept emails from everyone

Can you tell me how to do that?

Admin CP > Mail Parser > Manage Email Queue > email@domain.com > Queue Settings > Registration Required

Change it to 'Yes'. This solution will cut out SPAM for direct emails, while in the Client Support Center you can enable CAPTCHA for ticket submission. HTH ;)