Hi,

Today our fraud prevention system generated 7-8 warnings and locked out those sign-ups.

One of person asked us to activate his account as soon as possible by sending e-mails to all of our e-mail addresses (support/sales/billing/admin) when we checked his account, found to be in pending states because of high fraud/risk score, the client/user had used billing address from Australia but ip address lookup showed IP address from Egypt.

We simply asked him to provide clarification regarding Ip address country and billing address mismatch , the answer was, he is in Egypt but he lives in Australia and will be using his friends UK registered Paypal address.

We then activated his account asking order placement and payment instruction for manually Paypal payment as our shopping cart is only having Indian currency and we do accepts payment in Rupees but then he replied that he is not convinced and the unnecessary delay in activating the account (given that your website states "Instant activation") has already caused problems. He now wanted to cancel his account because he would be directly getting account from Upstream providers.

After account cancellation we offered him our best wishes with his another provider but i was afraid that with billing/ip country being different he would be facing similar delay/problem.

Then again he rudely replied that he knows what he is going to do and he never faced any problem with his other nine existing reseller account signups.

Now he is going to report Web hosting directories about our Company regarding our false concern, instant account activation could not occurred as we do not accept Paypal and we are misleading peoples.

I think you did the right thing. "I'm using my friend's PayPal account" would seem very suspicious to me.

By the way, I like your website :)

Thanks! JohnJ :)

In my opinion you handled it correctly until you activated his account. I am unaware of the laws in India but normally payments should not be accepted if you are aware that they do not own the account they are paying from. The "friends PayPal" account should have shot up a lot of red flags and I personally wouldn't have activated his account.

Then again, I don't think you did anything wrong as long as you were polite when you described the discrepancy. You have to be careful how you word it as "our system says you might be fraudulent" really wouldn't go down well.

I wouldn't sweat it even if they do post such things, just try and find where they do post it so you can post your side of the story.

Good luck,

- Tom

We would probably never have activated his account in the first place. You went out of your way to be kind to him.

I will say that you should have never activated his account.

You handled it well. As others have said, I would not have set up the account in the first place. As for your "instant activation", you should have a disclaimer on your site somewhere that states "upon fraud prevention checks" or something similar.

--Tina

Now he is going to report Web hosting directories about our Company regarding our false concern, instant account activation could not occurred as we do not accept Paypal and we are misleading peoples.

Take it with a grain of salt, seriously.

This would have triggered any fraud system. If you can find out where he posts those reviews, make sure to post a counter to those stating the reasons for this.

Anyone who sees the reasoning for this will do nothing but applaud your efforts here. If they don't, they're just out to trash their competition.

Fraud is a nasty thing, and fraud checks should be gone through repeatdly just to protect customer information.

i ever trusted a this is my 'MATE PAYPAL' more sounds cons act to me

He's a total scammer. You did the right thing.

You handled it well. As others have said, I would not have set up the account in the first place. As for your "instant activation", you should have a disclaimer on your site somewhere that states "upon fraud prevention checks" or something similar.

--Tina

Yes but Instant activation is only applicable when user has paid, Fraud prevention system blocked his account before he could place order.

Tina's point was that you should have a disclaimer on the site letting users know that. Might have been one less point of contention.

Using a freinds Paypal, to bill an Australian credit card while on holiday in Egypt? No thanks..

I'd sooner lose that account that deal with that billing setup, even if it wasn't a scam, which is almost certainly was.

I wouldn't have activated the account after that explination. I don't know if I'd have even replyed as I know there'd be no real revenue coming for the "sale."

You handled it well. As others have said, I would not have set up the account in the first place. As for your "instant activation", you should have a disclaimer on your site somewhere that states "upon fraud prevention checks" or something similar.

--Tina


Agreed, I wouldn't have allowed activation of that account at all.