For anybody looking for a support company, here is a list I have for ya.

http://www.rootsupport.com
http://www.hostworks.ca
http://www.eTechSupport.net
http://www.Assistanz.com
http://www.logicsupport.com
http://www.supportresort.com
http://www.tripodsupport.com
http://www.actsupport.com
http://www.Bobcares.com
http://www.touchsupport.com
http://www.asteriskssoft.com
http://www.supportpro.com
http://www.24x7hostingsupport.com
http://www.thinksupport.net
http://www.24x7outsourcedsupport.com
http://www.talkntickets.com/

I'll let you guys make your own determinations about these companies.

well thanks for this list but Now I have to search reviews for these companies :P

Thanks, here's mine that are not found in your list.

http://www.furtherassistance.com
http://www.platinumservermanagement.com
http://www.sparksupport.com
http://www.supportpro.com
http://www.supportfacility.com
http://www.cliffsupport.com
http://www.hostechsupport.com

Wouldn't really recommend this one too much, but ServerWizards.com They (at one point) were great.. but have gone way down-hill since the first of this year..

Granted, I have no use for their services...
I got spam today from Bobcares which would turn me off from them even if I did have a use for their services.

To quote part of it:
-----------------Our privacy company policy ------------------------

To exclude your E-mail address from the present contact lists just
reply to this message saying that you are not intrested and we will remove
your details from our list, which is created by extracting email address from
commercial websites of targeted market. If you receive this message by
mistake and/or you are not interested in the following brief presentation,
please accept our apologies.

-------------------------------------------------------------------------

Thank you for this list! I will look at these hosts and see which one is best.
Does anybody have a preference from this list, or another one that they use?

I don't see a point. I mean that a small or middle sized web host can not afford to out source its support operations because they need to be in-house. Outsourced support works best for corporate structures which can prepare good manuals and to control the level of support services they receive. I don't think that any outsourced support works good for example for web host with 10,000 to 20,000 customers.

Listed in WHT wiki can be found here: http://www.webhostingtalk.com/wiki/Server_management

Outsourced support works if you need to fix costs and free up human capital. I'd rather be able to dedicate my people to selling and owning ( Client relationship) circuit and total solution accounts than sitting infront of the ticket systems waiting for tickets. For low margin business you outsource it fix your cost and focus on higher margin services. But hey thats why these companies exist.

I don't see a point. I mean that a small or middle sized web host can not afford to out source its support operations because they need to be in-house. .

Thats not always true. Basically because all the outsourced companies have the kind of support plans that suits small to large corporates.

For Eg: a company with one single server can go with a smaller plan, where there would be a pool of smaller companies like him, supported by a team or 5-6 covering 24/7. So in short he would be able to get a 24/7 support for may be less than 60-70 $. On the other side ,i t turnes out to be a higher investment for the bigger corporates where the company can go with 5-6 dedicated techs for a 24/7 support.

Outsourced support works if you need to fix costs and free up human capital. I'd rather be able to dedicate my people to selling and owning ( Client relationship) circuit and total solution accounts than sitting infront of the ticket systems waiting for tickets. For low margin business you outsource it fix your cost and focus on higher margin services. But hey thats why these companies exist.

Thats the point to be precise :)

Some in this list (from the posts, not from the OP's list) do not belong there. He listed "support" companys, many of the ones posted in responses do not offer outsourced support and offer system administration only.

wow thats some list, I'll be looking at a few of those sites

Thanks!

why not just got with a managed hosting company period. most of the time the packages they can offer and the overall staff available can be worth whatever extra it may cost.