 | View Full Version : A Couple Of PerlDesk Questions... Zoosushi 08-01-2002, 11:35 PM Just a couple of quick PearlDesk questions... Is PearlDesk fairly easy to install? Have you had good experiences with it? Would you recomend it? Thanks all.:D Techark 08-01-2002, 11:38 PM Yes Yes Yes, michaeln 08-01-2002, 11:41 PM In the risk of sounding redundant... Yes Yes Yes Zoosushi 08-01-2002, 11:45 PM It is free right? Techark 08-01-2002, 11:49 PM Yes michaeln 08-01-2002, 11:50 PM If you leave a link to them at the bottom of the page and their image on the page somewhere... Synthetic 08-02-2002, 01:24 AM PerlDesk is great, I highly recommend it. NodeHost 08-02-2002, 01:42 AM Without a doubt, PerlDesk is awesome! If you are installing on a RAQ, it can be a pain, but other than that, yes, great program! Rochen 08-02-2002, 01:45 AM Yes Yes Yes :) TopDog07 08-02-2002, 02:14 AM Yes - Yes - Yes :D toma1708 08-02-2002, 02:22 AM Good program. Easy to install, easy to customize, anyway it is the best free helpdesk you can find. If you want to remove the link it will cost you 70$ which is a fair price. Icutwo 08-02-2002, 02:23 AM Perldesk Great !! yes :D I am going to ask: How does a admin or staff close tickets without deleting them? :uhh: Rochen 08-02-2002, 02:28 AM Originally posted by Icutwo I am going to ask: How does a admin or staff close tickets without deleting them? :uhh: Reply to the ticket and where it says status: [Open/Hold/Closed] Click "Closed" :) NodeHost 08-02-2002, 02:29 AM Delete of tickets is bad.... One, you have no recourse to see if you have common issues, and 2, it screws with your true response times.... Just my two cents.... Icutwo 08-02-2002, 02:40 AM Reply to the ticket and where it says status: [Open/Hold/Closed] Click "Closed" :) Thanks to rochen...and to NodeHost, no I don't delete but sometimes customers do not close them and it is painfull to say the least. :bawling: NexDog 08-02-2002, 08:12 AM Okay if you're a reseller. Hardly professional for a bigger host. ;) I just know I'm setting myself up to get burned. :D MAX POWER 08-02-2002, 10:17 AM I just know I'm setting myself up to get burned. :D You just have to burn those form mail scripts! ;) :D MAX POWER :homer: NexDog 08-02-2002, 10:25 AM Only Matt'sArchive FormMail.bs ;) MAX POWER 08-02-2002, 10:33 AM Do you know the culprit? ;) I got an email!:eek: NexDog 08-02-2002, 10:51 AM Max Power, do you host with us or something? MAX POWER 08-02-2002, 11:10 AM Yes I have a PLESK account with you and I don't use Form Mail :) MAX POWER :homer: porcupine 08-02-2002, 11:27 AM Perldesk is great, only complaint is it calculates response time based on ticket filing to ticket resolution, not the time between the user response/ticket opens, and staff response, i've got something against the average response time of 6-18 hours (99% of it is waiting for the user to respond with more information, or confirm the issue is resolved, we dont just slap closed tickets). But other then that, and a few glitches here and there, great software, why pay hundreds of $$$ when you can use perldesk free? :D Matt2001 08-03-2002, 12:54 AM yep, you can do that. I can't remember the exact page, and actually, i'm running an older version than the current one cause i like it better so i'd probably mess you up. But yes, you can assign the ticket to a person. Once again, great program. jared3404 08-03-2002, 01:44 PM YES YES YES cant beat the price either ___________ Jared C Host-Grid.com kjedwards 08-03-2002, 02:18 PM Hi I have just downloaded PerlDesk and will have a look at this. But can anyone tell me which is better - PerlDesk or phpManager? I know phpManager has additional functionality like allowing the set up of new accounts. I am in the process of starting a hosting business (initially reselling) - so I guess I only need the support element of phpManager - doubt I could use the additional functionality. After playing with phpManager 7 day trial version it looks good and everyone seems to say it is easy to amend the scripts for your own needs. BUT you actually have to buy it to get an unencrypted version or to access anything other than pre-sales queries on their forum. So you cannot try amending the scripts or read about actual users comments until you actually pay out. And yes I would need to amend the scripts. One great plus is that phpManager does have a link into Revecom. I don't mind paying if its good, hate shelling out money for things that are bug ridden, in constant state of being updated or there is no or little documentation. I also find phpManager impossible to install on a local PC (win2k, Apache, etc) because it needs mcrypt(). I found mcrypt() impossible to install on win2k - no help from pre-sales support either. I did however install ok on the server. Without a local installation though, amending scripts and testing them is going to be a nightmare. All this makes me feel something like PerlDesk may be a better option. So please give me your opinions of which product is best for me - buying phpManager or free Perl Desk? All comments and suggestions welcomed. Thanks Kevin Matt2001 08-03-2002, 02:34 PM well, you downloaded a new version, so i can't direct you exactly where to go. My advice, go to the perldesk forums. John is usually very helpful. Sorry i can't be more help. Rewdog 08-03-2002, 02:40 PM Am I the only one that gets an internal server error when going to the perldesk forums? Synthetic 08-03-2002, 04:00 PM It was located at http://www.perldesk.com/board but it doesn't seem to be functioning at the moment... JSpired 08-03-2002, 05:38 PM There's a post elsewhere on the board from John, explaining that the forums will be put back up when the new release of Perl Desk comes out. I'm not sure when that will be, but as I understand it, they've been removed for the time being. |