Anyone successfully integrated the two?

--Tina

what about WHMC without Kayako ??

what about WHMC without Kayako ??

I don't understand. My question was how to integrate WHMCS and Kayako. You're asking how to integrate WHMCS without Kayako?? What are you integrating it with?

--Tina

Integrate how, Tina? Design wise, login share...which?

Integrate how, Tina? Design wise, login share...which?

The whole works. I understand login share might not be possible though. But, as much as possible, I'd like to see it integrated with WHMCS. We're to the point that the WHMCS helpdesk just isn't beefy enough for us.

--Tina

aha ... sorry i didn't understand you ...

Tina,
Loginshare shouldn't be too much of an issue, though you would need to build your own for use with WHMCS. If you're up to it, look here for assistance:

http://forums.kayako.com/showthread.php?t=12857

As for integrating it's appearance, you could insert the link in your billing center to the location where Kayako would reside, and then update the theme accordingly.

Tina, there is a post on the WHMCS forums (http://forums.whmcs.com/viewtopic.php?t=2947) which might be useful to you. There is a second thread (http://forums.whmcs.com/viewtopic.php?t=4138) that talks about integration.

I am working with the developers at Kayako on a full integration with Kayako. When completed, if enabled, the Kayako sections would then replace the WHMCS Announcements, KB, Downloads & Ticket sections in the WHMCS Client Area. Admin Areas will of course remain seperate.

Matt

Kayako seems to have a reputation of being incredibly slow when it comes to releasing upgrades, etc. Do you have any time-frame for when this integration module might be released?

--Tina

WHMCS are actually waiting on us at the moment. You can track things on our end here: http://forums.kayako.com/showthread.php?t=14039&highlight=whmcs

Nice!

I'll be switching to Kayako once this is completed for sure.

What I done for the time being was redirect the link to open a new support ticket to my Kayako system.

It's not great, but it does the trick for the time being.

I would like to see it's completed asap too :)

WHMCS are actually waiting on us at the moment.

How long are they going to have to wait? ;)

--Tina

WHMCS + Kayako will make lots of people happy. :)

I sold my Supportsuite lic because of WHMCS support features,if both are integrated, more than happy to switch back to kayako. hope you guys make it happen soon

We're currently using the integration script released on the WHMCS forums. Nothing great but at least tickets now appear on WHMCS and has a partial login share. However the script is not 100% and so we are too waiting on Kayako to release the login share.

Considering the history of Kayako, I am not expecting anything anytime soon.

How long are they going to have to wait? ;)

--Tina
Hopefully not a long time, the WHMCS integration is in demand and we are trying our best to match that with development priority. Having said that, we do have a lot on at the moment so I cannot give an ETA on the project (at the risk of disappointing).

Thanks :)

Should be a nice addition for those that still utilize Kayako. I personally enjoy using WHMCS for their all in one solution so I am not sure if I will be quick to jump on this. I can see the benefit however of having it.

Great stuff!

Is there anyway to migrate my helpdesk and knowledge base into WHMCS?

I am working with the developers at Kayako on a full integration with Kayako. When completed, if enabled, the Kayako sections would then replace the WHMCS Announcements, KB, Downloads & Ticket sections in the WHMCS Client Area. Admin Areas will of course remain seperate.

Matt