For the past few days, we have been trying to get a hold of somebody from cdgcommerce. We have tried chat and phone (all 3 phone extensions too) with no response.

We have been communicating via email but we would like to speak one on one, however they seem to ignore our requests of speaking on the phone. I'm inclined to drop this game of catch and seek - anybody ever have similar communication problems with them?

I am a little confused by your post here. I just checked and Michele from our company spoke with an individual named Brian on the phone with your company as recently as yesterday and there have been e-mails this morning with your company.

In addition, from what I have reviewed - any time your company e-mailed us there was a prompt reply. In fact, just looking at some recent activity, there was an e-mail sent by your organization to us today at 10:49 AM and the reply was sent back by 10:55AM - only 6 minutes later.

While it is true that we have had a big surge in app count and volume this year, our staff does diligently return and respond to any voicemails that they get either on the phone or via e-mail. Please know that my preference here, of course, is that 100% of all incoming phone calls during business hours are answered directly by team members and that is our goal. (However, during peak times - sometimes the occasional voicemail becomes inevitable.)

Our dedicated employees are on the phones solidly all day long taking care of customer calls and this is the reason why we are now augmenting our team with new employees that will help with the load as soon as their training is completed here in the near future.

Regarding the live chat comment, I think is definitely valid as a few others have expressed similiar concerns. We have had a few issues with the LivePerson chat service that we use and we are trying to work out what is causing it. If we can not resolve it very soon, we will likely have to switch to a different live chat service provider.

I was not aware Michele spoke with Brian. From all of my attempts to try and contact you, I didn't receive any notification anybody was there.

I am sorry to bring this issue to the public but I didn't feel like there was any other means to effectively communicate the issue.

No worries at all, Funkadelic. Please do not hesitate to let me know if I can assist further with anything... customer service and good communications is a pet peeve of mine so anytime I hear about an issue I like to jump on it immediately to see that it is corrected.