2checkout.com, i see getting worse and worse. Sometimes, their server down, sometimes authorization proplems...



Now this is the last thing i really complain:

Order R268222 Details
Order Date : 2002-06-16 21:50:24

Today is August 1st, 2002, and this order has been refunded!!!


I just lost USD 275.00 order plus 45 days service plus 5.5% of sales dollar prosessed which is USd 15.5



Do you think this is normal? I mean you serve someone for 45 days then USD 290 refunded to the customer.


Who has some problems? Me or 2checkout who can not authorised the card processed?? After 45 days later??

Originally posted by phptalk
2checkout.com, i see getting worse and worse. Sometimes, their server down, sometimes authorization proplems...



Now this is the last thing i really complain:

Order R268222 Details
Order Date : 2002-06-16 21:50:24

Today is August 1st, 2002, and this order has been refunded!!!


I just lost USD 275.00 order plus 45 days service plus 5.5% of sales dollar prosessed which is USd 15.5



Do you think this is normal? I mean you serve someone for 45 days then USD 290 refunded to the customer.


Who has some problems? Me or 2checkout who can not authorised the card processed?? After 45 days later??


American Express did the chargeback on 07-19-2002

What about my lost? 45 days service???

You also charged 15.5 + 0.5 = USD 16.00

You have to refund me USD 16.00 plus USD 29.00 for the "chargeback"

And why i see the refund on August 1st? Why not on July 19th?? With no any info-mail? Dont you ask Amex why is the refund 33 days later? You have never mailed me about this for about 12 days.

Sounds like you got a beef with your customer, not 2checkout, not AmEx, they don't just do chargebacks for fun, the customer either requested it, or it was a fraud order (not many get by 2checkout but I'm sure it can happen).

Suck it up, it's the dangers of doing business and offering (what I assume was) a yearly option for payment.

Had one for $58 after 5 MONTHS of service on a year payment, I might could have argued they'd used their service for over 1/3 of a year but why? Probably would have lost anyway, move on and suck it up what else could I do.

What is the cutoff for a charge back??

I was thinking that after 30 days. Or maybe it's 30 days from the statement date on the customer CC statment.

What about 12 days?

They did the refund on July 19th and not informed me.

Just deducted the amount on August 1st!!!

I lost 15.00 + 29.00 = USd 44.00

Originally posted by Kevin2001
What is the cutoff for a charge back??

I was thinking that after 30 days. Or maybe it's 30 days from the statement date on the customer CC statment.

Longer than 4 months that's for sure :angry:

Hum....That's not good!!

Gary,
I would like to remind you that you are running a tremendously successful business (yeah!) but not everybody is (yet?), so maybe from phptalk's pov, that's a tremendous loss and he's having a hard time "swallowing" it...

Now, alas, chargebacks are an incredible pain in the a--, but not 2CO's deed.
I wish, however, that sometimes 2CO would inform us prior to deciding to accept the chargeback.

Tom, isn't it something that could be done?

I don't think 2checkout is "asked" if they wish to accept the chargeback either, I think they are simply notified it happened by the CC company.

That´s bad, they should tell about chargeback.

Well, Gary, I know it depends on the CC company.
Four words:
"Bad CC company. Bad."

American Express?

Is there anyone who has more info about chargeback policies???

I don´t know, but there are other posts in 2checkout forums about chargebacks.

The funny thing customer contacted with me and asking for lost password...

So, there should not be a problem at her side... I will ask and...

Tom, i have sent her an e-mail about the issue and also sent you a copy as CC.

Thanks for your help in advance to solve the mystery.

What is the cutoff for a charge back??
I don't use 2checkout anymore but when I asked once they said it was 3 months. However, revecom told me that it is 1 year.

Originally posted by Kevin2001
What is the cutoff for a charge back??

I was thinking that after 30 days. Or maybe it's 30 days from the statement date on the customer CC statment.

6 months from the date of the (last) charge.

(last) for recurring billing.

This is extended if there is a Term included with the product.

ie: If you purchase a voucher for an Airline ticket...and the expiry date on the ticket is 10 months, then the chargeback can be initiated in 10 months.

sux, doesn't it?

Ok, what if a client does a charge back BUT you have a signed credit card authorization form on file for that card & account. Would that help in keeping the funds??

By the way I have a 2checkout account and would like to know. :)

Originally posted by Kevin2001
Ok, what if a client does a charge back BUT you have a signed credit card authorization form on file for that card & account. Would that help in keeping the funds??

By the way I have a 2checkout account and would like to know. :)

You can dispute a chargeback.
I can't enlignten you on the process for doing so, you can contact kristin@2checkout.com for that information.

Just know that when you dispute a chargeback, the CC company investigates. If they deem the chargeback to be valid, you also are accessed the charges they choose to levy for the research they did.

In other words, they hold all the cards (haha) and don't bark unless you're ready to perhaps endure the bite.

Originally posted by Dixiesys
In other words, they hold all the cards (haha) and don't bark unless you're ready to perhaps endure the bite.

I'll try not to rant, but here is the reality.

Rather than forging a relationship with companies that allow credit card purchases, the CC companies force feed credit cards to anyone that can draw a breath of air, and are over the age of 17.

Now that everyone has a pocketful of CCs, the CC companies dictate to the businesses that accept the cards.

Where a customer used to have to prove they were charged in error, now they just have to complain, and the chargeback is initiated.

This has now led to massive fraud were people receive items that weren't "register shipped" and turn around and get the charges reversed. (this is part of the reason we do not allow for hosts to "up charge" a customer on their own)

ack
ack

and I said i'd try not to rant !!

So how would someone "upcahrge someone". It's comin and you know it :stickout
I'm sorry but if I had a few hundered customers and had to em-mail you everytime for every diff customer. Then you are not gonna have alot of happy ppl and sould really find a way to allow this to better serve your clientel.

Just my 2cents and pending decission maker on using your services.

Originally posted by EzSnake
So how would someone "upcahrge someone". It's comin and you know it :stickout
I'm sorry but if I had a few hundered customers and had to em-mail you everytime for every diff customer. Then you are not gonna have alot of happy ppl and sould really find a way to allow this to better serve your clientel.

Just my 2cents and pending decission maker on using your services.

There is no need for you to contact us for this.

You open your Admin panel, you click on the transaction #, and cancel the current charge for the customer. Then you have them sign up for the new "account".

You want us to allow you to alter how much a customer is paying without their prior approval?
No, I'm sorry. It's not going to happen with us.

A new account if they use 1 gb extra bandwith for 1 mtnh???

Is it just me or does that seem totally fcked?
and to think I'm tryin so hard to get 2co and Hsphere to work in some way... looks like that project will end.:mad:

Hum....This is not good.

I the service provider is saddled with all the risk! I guess system assumes that I'm the crook & that every one else is not.

I assume a lot of risks in my venture and I accept that!

But, if I'm unable to bill my customer for overages when I have everything documented (legally proving my claims) than I'll need to find another (safer) means of collecting what is justly mine.

- Kevin

Hostcharge seems to allow us to addon to monthly bill for overages...

6 months is the cut-off time for the credit card companies and chargebacks.

However, the banks who issue the cards usually have a limit of around 3 months.

Talking about dispute notice, I'm using Worldpay currently and they always sent me email notices whenever a customer has raised a dispute over their payment with the CC issuer. This is really helpful as it allows me time to veirfy with the customer about his reason for disputing the payment.

I used to ask the customer to ask his CC issuer to cancel the dispute but that has proven to be fruitless attempts. These companies has always give all kinds of assurance that they will cancel the dispute but they still end us as chargebacks eventually. Talking about how inefficient they are!

Nowadays, I just ask the customer to make a repayment for the disputed transactions and most of them gladly do that without a question.

Originally posted by EzSnake
A new account if they use 1 gb extra bandwith for 1 mtnh???

Is it just me or does that seem totally fcked?
and to think I'm tryin so hard to get 2co and Hsphere to work in some way... looks like that project will end.:mad:

In that case you simply send them a "Request Payment" (emailed invoice) for the overage. It contains the link for them to pay you.

Originally posted by TomD

In that case you simply send them a "Request Payment" (emailed invoice) for the overage. It contains the link for them to pay you.

And if they don't make the payment, just cancel their account. :bawling: