Hi guys. I cannot handle the hosting tech support myself. Therefore, I'm looking for opinions:

Who provides the BEST end-user tech support?

Thanks!

Are you looking for a reseller plan that includes end user support or you're looking to outsource your support specifically?

Are you looking for a reseller plan that includes end user support or you're looking to outsource your support specifically?
Well, I'd prefer a reseller plan that includes end user support.

Well this is the same post that always gets replied in these topics, but in my opinion:

- You really need to give more information of what exactly you would like included, perhaps which country the provider should be located in etc?
- I'm not sure what you will find... but check out the Reseller Offers forum :)

Well hopefully I've inspirated you to *try* and give a bit more information and hopefully you will get more replies. Best of luck!

Did you get a chance to look at the offer section? I have seen many hosts that provide end user support along with their reseller accounts.

resellerzoom.com is an example, but there are more who provide that.

- You really need to give more information of what exactly you would like included, perhaps which country the provider should be located in etc?
I'd prefer a U.S. based company.

The truth is that I like what GoDaddy/WildWest has to offer (which is a LOT, actually). But with GoDaddy/WildWest you have zero control over anything. I was looking for something "in the middle" -- where I don't have to handle the tech support, but I at least have *some* control over what is going on with my customers.

Does that help?

- I'm not sure what you will find... but check out the Reseller Offers forum :)
I suppose I can take a peek, but I won't know the good from the bad. I was hoping someone could recommend the better companies that offer end user support. :)

Fair enough, I personally have no experience with this kind of business and cannot help you sorry! There are certainly places that do it though, just wait for the right person to reply I guess :)

I won't know the good from the bad
To discern between good/better/etc., http://www.webhostingtalk.com/search.php is your best friend. Fill in the company name and, if the results are overwhelming, choose the "Search titles only" option. Read threads carefully, as initial appearances can be deceiving.

No news can be good news, especially if the company is old and of decent size (the second part may not be easy to determine though).

Finding the "best" is not a goal to go for as it can over complicate your search. All you need is a host good enough for you. :)

Finding the "best" is not a goal to go for as it can over complicate your search. All you need is a host good enough for you. :)
Thanks for your help.

To be honest, I'll most likely just go with GoDaddy's WildWest program. It should be plenty "good enough" for me. ;)

InnoHosting offers this with all of their reseller plans. Check them out. Rameen and Chris are nice guys.

InnoHosting offers this with all of their reseller plans. Check them out.
Thanks, I'll take a look.

Anyone know if they are better than going through GoDaddy/WildWest?

Resellerzoom and Innohosting come to mind. They both have great reps and would be much better IMHO then GoDaddy/WildWest.

I would lean towards Innohosting as my first choice of the two.

Resellerzoom and Innohosting come to mind. They both have great reps and would be much better IMHO then GoDaddy/WildWest.
In what way(s) are they better than GoDaddy/WildWest?

there are a few companies that provide tech support for reseller's clients with their packages...but the'd be a rip off..
well,
u cud hunt around WHT for some company tht you could outsource the support to.

there are a few companies that provide tech support for reseller's clients with their packages...but the'd be a rip off..
Why would they be a rip off?

u cud hunt around WHT for some company tht you could outsource the support to.
I thought about outsourcing the support... but it seems to be very expensive.

Anyone know of a decent outsource support company that is not super expensive?

there are a few companies that provide tech support for reseller's clients with their packages...but the'd be a rip off..
well,
u cud hunt around WHT for some company tht you could outsource the support to.

And how did you come to that ridiculous conclusion?

I think you are confused. It would be better for the company providing hosting to also provide end user support as the staff members have direct access to the servers.

Whereas an outsourcing company can only do at most configure the most basic of things through WHM that the host has given access to. Any level 3 issues would need to go through the host. Ultimately all you are doing is adding an almost redundant layer of staff that won't be able to do much except say "we're working on it".

I have been researching hosts providing end user support for a while. Rameen made a good point - if you outsource support for a reseller account, the outsourced support team will be limited to providing support that requires cpanel/whm access. You will still have to manage issues requiring server administration yourself.

Advantage of end user support is getting more than Level 1/2 support.

I have found 4 major hosts that provide end user support:

Innohosting (http://innohosting.com)
ResellerZoom (http://resellerzoom.com)
Webkore (http://webkore.net)
Adakist (http://adakist.com)

I would go with either Innohosting or Webkore.

Innohosting offers superb support and customer service, very low domain & ssl pricing, end user technical+sales support, and reselling reseller packages.

Webkore's main advantage is their upgrade path to a VPS when you grow. Webkore offers a flat-fee end user support on VPS vs. Innohosting offering per ticket pricing.

Webkore offers a flat-fee end user support on VPS vs. Innohosting offering per ticket pricing.
Hmm, I didn't know Inno charges for end-user support. GoDaddy/WildWest provides it for free, and I think ResellerZoom might be free as well. Do you happen to know what Inno charges per ticket?

Innohosting offers superb support and customer service, very low domain & ssl pricing, end user technical+sales support, and reselling reseller packages.

Webkore's main advantage is their upgrade path to a VPS when you grow. Webkore offers a flat-fee end user support on VPS vs. Innohosting offering per ticket pricing.

Just to clarify, only our VPS products have an extra fee on end user support, but they also come with a response and resolution guarantee.

Our reseller packages all come with free full end user support included :)

I've actually had domains hosted with Godaddy in the past and my experience with them wasn't the best.

I've actually had domains hosted with Godaddy in the past and my experience with them wasn't the best.
Sorry to hear that.... especially since it looks like I'll be signing up with them shortly.

we use actsupport.com for some end user support and dedicated server support as well. They have treated us well for quite some time now (1.5yrs) and their pricing is extremely fair. They have india based support but their english is surprisingly great and they are always friendly to my clients

Webkore's main advantage is their upgrade path to a VPS when you grow.Opinions still differ though, on whether a VPS (especially a smallish one) really is an upgrade from a well run reseller hosting environment or not. :)

I am being hosted at birdhosting for my VPS and i gotta say , their support is fast. I even have the owners MSN address!

we use actsupport.com for some end user support and dedicated server support as well. They have treated us well for quite some time now (1.5yrs) and their pricing is extremely fair. They have india based support but their english is surprisingly great and they are always friendly to my clients
Thanks for this... I've sent them a message.

Opinions still differ though, on whether a VPS (especially a smallish one) really is an upgrade from a well run reseller hosting environment or not. :)

LOL - well, in my opinion, if a vps is an upgrade from a reseller account, then I would question the quality of the reseller account to begin with. We see customers needing to go from a high end reseller accounts to a cluster of at least 2 servers - a VPS wouldnt and couldnt even come into play...

India is known by quite good and cheap outsoursing support teams.

well, there waas this company tht did support for resellers at $1 per account per month...anyone knows about them?
i forgot their name:(

As originally posted by Rameen, I believe it is better to go with end-user support than going for an outsourced support. You host can be more efficient than the later because they have root access in the server and are more familiar with the server optimizations.

The outsourced company will have only limited control over the server. But they will surely help you to give faster responses to your clients.

not 100% true: actsupport has root on our machine and can/has preformed emergency maintenance on our server.

having your support and hosting at the same company in my eyes is not the best way to do it. If you decide that they aren't preforming well then you have to find someone else, which means host searching and going through the migration headache.

sometimes it is not wise to keep all your eggs in one basket

Man, I'm ready to give up. Everyone tells me that it will be very difficult to implement what I want to do, and that I'm probably better off with GoDaddy's solution. But on the other hand, everyone also says that GoDaddy's hosting is not that great, and I'll end up losing customers because of it.

This is very frustrating...

i use resellerspanel and its great their support is 45 mins and i never got complains

Man, I'm ready to give up. Everyone tells me that it will be very difficult to implement what I want to do, and that I'm probably better off with GoDaddy's solution. But on the other hand, everyone also says that GoDaddy's hosting is not that great, and I'll end up losing customers because of it.

This is very frustrating...

Most of your clients will be looking for a cpanel based host. By going with godaddy or resellerpanel, you have reduced the potential market for webhosting....to clients who don't care about the control panel.

If you were hosting Web Design clients who are paying a monthly fee for website maintenance and hosting, then go with godaddy. These clients don't know about webhosting (nor do they want to), and just want a website.

I recommend you select cpanel based host --> go with innohosting, and you will be able to offer your clients cheap domain names, very low prices on ssl certificates, and also sell reseller accounts.

I'd prefer a U.S. based company.

The truth is that I like what GoDaddy/WildWest has to offer (which is a LOT, actually). But with GoDaddy/WildWest you have zero control over anything. I was looking for something "in the middle" -- where I don't have to handle the tech support, but I at least have *some* control over what is going on with my customers.

Does that help?


I suppose I can take a peek, but I won't know the good from the bad. I was hoping someone could recommend the better companies that offer end user support. :)

Hmm, best bet might to actually doing a search here and/or using the offers section, since some companies actually advertise offering end user support.

hard thing is to also look at their websites or contacting their pre-sales.

good luck

Most of your clients will be looking for a cpanel based host. By going with godaddy or resellerpanel, you have reduced the potential market for webhosting....to clients who don't care about the control panel.
Most of MY clients don't know their cpanel from their dpanel. ;)

I recommend you select cpanel based host --> go with innohosting, and you will be able to offer your clients cheap domain names, very low prices on ssl certificates, and also sell reseller accounts.
Well, I had a pretty extensive chat with someone from innohost. Unfortunately, even he said that in my case I'd probably be better off with a GoDaddy/WildWest turnkey type of solution. I wasn't 100% clear as to why he recommended that solution, but he knows a lot more than I do about hosting, so I gotta respect his opinion.

not 100% true: actsupport has root on our machine and can/has preformed emergency maintenance on our server.You don't get root if you're a simple reseller though. :)

I wasn't 100% clear as to why he recommended that solutionIf deep down you want to only take care of bringing in customers, then a reseller account like the one from innohosting probably isn't really what you're after. With a turnkey solution (Godaddy-like) you lose much of the control over your business, but you can focus on what you're really good at (assuming that is sales). The choice is not all that complicated. :)

Most of your clients will be looking for a cpanel based host.

absolutely not true and wildly presumptious

By going with godaddy or resellerpanel, you have reduced the potential market for webhosting....to clients who don't care about the control panel.

and this market probably makes up 90% of the overall hosting market....

Most of MY clients don't know their cpanel from their dpanel.

This is true for MOST clients - and good for you for recognizing this...

If deep down you want to only take care of bringing in customers, then a reseller account like the one from innohosting probably isn't really what you're after. With a turnkey solution (Godaddy-like) you lose much of the control over your business, but you can focus on what you're really good at (assuming that is sales). The choice is not all that complicated. :)
If deep down I only wanted to take care of bringing in customers and didn't want the extra control that a reseller account can offer, I would have instantly signed up for a GoDaddy-like turnkey solution without bothering to look in here. :)

The choice is not all that complicated. :)
That's what I thought too! ;)

If all you want to do is sell a "web hosting solution" to your clients, then you might want to just be an affiliate for a good host that offers a high payout rate.

The theory is nice, that godaddy with run your web hosting business for you.. but the reality is that they are not known for high quality hosting. You will most likely find your customers will leave after a few months due to problems...

why not just become affiliate.. then no support/billing or anything.

If all you want to do is sell a "web hosting solution" to your clients, then you might want to just be an affiliate for a good host that offers a high payout rate.
Affiliate programs = no recurring revenue.

some affiliate programs do provide recurring income.

Which ones?

I only know of Dreamhost (http://dreamhost.com/hosting-rewards.html)- I would be interested in finding out who else.....

I have good solution for you but not sure it will be considered as self promotion here. Anyways let me give you one idea where in you don't have to give even single $ on support or on hosting

See you can go to hosting company which offer reseller option and take care of all support and /or billings them self. They have some predefined plans which you just need to sell and they will take care of all support on your company name brand. Hope that should interesting ?

why don't you get back to original topic, not affiliate.. best end-user support..

fine good end-user support provider and promote that's all, right? and you count the money .lol

Nop i am not talking for affiliate. You are owner of your own users /customers. You market for yourself and these companies support your customers thats what he is asking for. You set your own prices and profit. Customers pay directly to this user and not to direct company. This user will pay predefined price to parent company.

In this parent company name does not come into picture. So if he have to move to some other company he is free to do so and take all his clients with him. He has complete access to WHM pannel and can create the accounts.

heartinternet.co.uk - I use these guys all the time, never have any probs and they provide great tech support

heartinternet.co.uk - I use these guys all the time, never have any probs and they provide great tech support

With them offering unlimited space/bandwidth, I find that hard to believe :stickout:

EDIT: They also don't provide end user support either..

I read your posts, 5 as at now. So you are with hostony.comm fastnext.com and heartinternet.co.uk? Please verify your domains hosted with them.

heartinternet.co.uk - I use these guys all the time, never have any probs and they provide great tech support

I have been with 3 providers in the past.

I am currently with heartinternet.co.uk for general webspace storage

Hostony and Fastnext provide VPS. I was with Hostony before moving to Fastnext, my IP for my VPS at fastnext is http://69.72.151.104/

With them offering unlimited space/bandwidth, I find that hard to believe :stickout:

EDIT: They also don't provide end user support either..

They have always supported me when I needed it

Who offers the best rates/fees for affiliates?

Even one will say its my company :)