Hello,

I just wanted to let the WHT community know of my experience with moneybookers. I was asked by a client to setup moneybookers so he could order a server, and since I have seen it used here on WHT, I thought it shouldn't be a problem. Well the moment I entered my credit card number, I received a phone call from the card fraud department, asking me if I authorized hundreds of dollars to be charged to my credit card, I keep a limit on the business credit card of only $300, which is generally enough to cover emergency expenses. I have been able to block the charges, but it would have been a major headache if my credit card company hadn't noticed what was going on. Thankfully my credit card company pays close attention to its users cards, or I would have a major headache.

My conclusion, moneybookers is fraud.

Thanks for reading.

This is the first time I hear something like this about MB - have you contacted them?? What they did tell you? Did you signed up on their site or on a phising site? Any keylogger maybe on your pc? Just thoughts..

They are used by many many many business and users all over the world, so I do not think they are scam...

I signed up directly on their website, I have not contacted them and I do not plan to. I have no keyloggers either, just reformatted last night actually. And the call came moments after signing up with them.

are you sure that was their site ?

using mb for about 4 years and never heard such thing, maybe it was paypal, many ppl had same experience but with paypal

well,
it is very likely that you were on a phishing page!
moneybookers is a multi million dollar company
why would they do something like this|?

If www.moneybookers.com is a phishing site, then alot of people are in trouble. I will be contacting them directly in the coming days, quite busy with more pressing matters though.

Thanks

You should contact them and tell them your experience. They may be able to help you. There could be a bug in their system or a security flaw.

Also, I would check hosts file to make sure there is no phising attempt.

phising IP www.moneybookers.com

As others have stated, It's highly unlikely that MoneyBookers are the ones who stole your credit information, perhaps another website or even a store you have shopped at had their information compromised.

most properly it was phishing !, moneybookers is vert trusted company

Hello,

I just wanted to let the WHT community know of my experience with moneybookers. I was asked by a client to setup moneybookers so he could order a server, and since I have seen it used here on WHT, I thought it shouldn't be a problem. Well the moment I entered my credit card number, I received a phone call from the card fraud department, asking me if I authorized hundreds of dollars to be charged to my credit card, I keep a limit on the business credit card of only $300, which is generally enough to cover emergency expenses. I have been able to block the charges, but it would have been a major headache if my credit card company hadn't noticed what was going on. Thankfully my credit card company pays close attention to its users cards, or I would have a major headache.

My conclusion, moneybookers is fraud.

Thanks for reading.
(Sorry ... seems to be an old post)

Are you really sure about it?? You didn't tried to sign up from the link that your customer sent you?? Have you tried to find out from where the transaction was coming?? (to whom)

I have been using MoneyBookers for over 3 & half year now and never every had a single issue with them. If you look for reviews on Google, you will most likely get more positive reviews of MB than PayPal.

Just surprised to see what happened to you but I am sure it cant be from MoneyBookers.

Hello,

I just wanted to let the WHT community know of my experience with moneybookers. I was asked by a client to setup moneybookers so he could order a server,

My conclusion, moneybookers is fraud.

Thanks for reading.


I had used monebookers from time to time many years, beginning from their start. Turnover was very small from tens to hundreds $$ per month.

I had verified bank account, credit card, home address.

One day, year or too ago, I had noticed than my personal account became company account.

I had contacted with their stupid support about this fact and after week had received advice to register new personal account with new name, credit card, bank and home address.

I had wondered to this idiotic advice and was continuing using old.

A month ago I had noticed that my account is locked and very long list of documents they demand to unblock:

"We are glad that you are using a Moneybookers account to process payments. Given the official transaction limit for private individuals we must assume that you are using your account for business purposes.

In order to welcome you as a trusted business partner of Moneybookers you need to get your account verified. Therefore we kindly ask you to provide us with the following documents to process the account activation on our end:

- A coloured copy of your photo ID e.g. Passport, front and back
- Address Verification (Business Bank Account Statement preferred or a recent utility bill)
- An official company document e.g. Certificate of Incorporation, or something that proves that you are operating a legitimate business.
- An explanation of your business activities including URLs where applicable
- Statement showing the share ownership of the company
-Url of your website as well as a short business description
- Sign copy of the merchant agreement previously sent
"

I had repeated a few times during month that I have personal account with all verified personal information, but haven't received any response except this message copy.

All contact options from account are blocked, all e-mail requests are ignored.

Taking into account my previous moneybookers observations I conclude that moneybookes are scam with very ignorant stuff and insolent boss.

You are warned! Hold aloof moneybookers fraud!
Some citation:

> From: "www.moneybookers.com" <merchantservices@moneybookers.com>
> Dear Mr. XXX,
> We are glad that you are using a Moneybookers account to process
> payments. Given the official transaction limit for private
> individuals we must assume that you are using your account for business purposes.
> In order to welcome you as a trusted business partner of
> Moneybookers you need to get your account verified. Therefore we
> kindly ask you to provide us with the following documents to process
> the account activation on our end:
>
> - A coloured copy of your photo ID e.g. Passport, front and back
> - Address Verification (Business Bank Account Statement preferred or a recent utility bill)
> - An official company document e.g. Certificate of Incorporation,
> or something that proves that you are operating a legitimate business.
> - An explanation of your business activities including URLs where applicable
> - Statement showing the share ownership of the company
>

I'm using this account as private, with very limited transaction volume, not for business aims.
Not so long ago, when account unexpectedly for me became "Company.com" from "XXX",
I had requested your stuff to transfer this account, to personal account. But the answer was
obscure.

Now you are requesting "official company documents" and I'm repeating
request to transfer account to personal, because any business
solutions doesn't required here.

> From: "www.moneybookers.com" <merchantservices@moneybookers.com>
> Dear Mr. XXX,
> We are glad that you are using a Moneybookers account to process
> payments. Given the official transaction limit for private
> individuals we must assume that you are using your account for business purposes.
> In order to welcome you as a trusted business partner of
> Moneybookers you need to get your account verified. Therefore we
> kindly ask you to provide us with the following documents to process
> the account activation on our end:
> - A coloured copy of your photo ID e.g. Passport, front and back
> - Address Verification (Business Bank Account Statement preferred or a recent utility bill)
> - An official company document e.g. Certificate of Incorporation,
> or something that proves that you are operating a legitimate business.
> - An explanation of your business activities including URLs where applicable
> - Statement showing the share ownership of the company
> -Url of your website as well as a short business description
> - Sig copy of the merchant agreement

I'm going to use this my current account as PRIVATE PERSON. Currently
I have no need for merchant services of moneybookers.com for
any business.

Please DOWNGRADE and unblock this my account to PRIVATE PERSON ACCOUNT

> From: "www.moneybookers.com" <merchantservices@moneybookers.com>
> NOTHING

I didn't receive ANY answer from you during more than a week. My
account is locked for outgoing transactions.

I'm going to use this my current account as PRIVATE PERSON. Currently
I have no need for merchant services of moneybookers.com for any business.

> From: "www.moneybookers.com" <merchantservices@moneybookers.com>
> Dear Mr. XXX,
> In order to unlock your account we need all the documents and
> information requested, as previously you haev operatin a
> business with us without our knowledge.
> Given the official transaction limit for private individuals we
> must assume that you are using your account for business purposes

Hello anonymous www.moneybookers.com,
You are liars and scammers. I HAD NEVER OPERATED PREVIOUSLY as business with you.
Now I'm going to find out your name or ID and complaint to your boss about THIS SHAME!

> From: "www.moneybookers.com" <merchantservices@moneybookers.com>
> Dear Sir,
> Thank you for the e-mail.
> As we can see you have registered a business account with us
> with company name

I has never registered business account with you. My personal account was
transferred to business account by your ignorant stuff. I had paid
attention to this in my previous letters.

I didn't receive responsible answers to ANY from my
questions since I'm going to widely publish this correspondence as a first
step.

Your next "copy-paste" answer or silence I'll consider as moneybookers
permission.

> From: "www.moneybookers.com" <merchantservices@moneybookers.com>
>NOTHING

Immediately STOP your scam, return the money frozen on my account!
Otherwise I'll fill a complain to Consumer Legal Service against your
scam company.

> From: "www.moneybookers.com" <merchantservices@moneybookers.com>
> Dear Sir,
> Thank you for the e-mail.
> The account that you have regustered with us is a business one without any verifications.

My account is registered with you for PRIVATE PERSON and only for
PRIVATE PERSON.

I have informed you about this fact many times. You are ignoring all
my messages and blocking my account with intention to steal my money.

I'll contact further via Consumers Legal Service. It's only the way. You are liars and cheaters.

> From: "www.moneybookers.com" <merchantservices@moneybookers.com>
> Dear Sir,
> Thank you for the e-mail.
> The account that you have regustered with us is a business one without any
verifications.
> In order to welcome you as a trusted business partner of
> Moneybookers you need to get your account verified. Therefore we
> kindly ask you to provide us with the following documents to process
> the account activation on our end........

I'm not going to provide ANY FURTHER PRIVATE documents to your fraudulent company.
My unconditional claim is paying back my money frozen by your criminal
fraudulent company with fictitious ground to any from my VERIFIED PRIVATE
PERSON home address, bank address, credit card address.

> From: "www.moneybookers.com" <merchantservices@moneybookers.com>
> Dear Sir,
> Thank you for the e-mail.
> The account that you have regustered with us is a business one without any
verifications.
> In order to welcome you as a trusted business partner of
> Moneybookers you need to get your account verified. Therefore we
> kindly ask you to provide us with the following documents to process
> the account activation on our end........


AND SO ON INFINITELY

nexte it's really odd, i'm going to put here my worst experience with moneybookers. Give me 5 minutes to put it.

First of all i'm sorry for my english, unfortunately english isn't my native language, but i'll try all my best to describe my situation.

As Nexte I had verified account in moneybookers (bank account, credit card, home address).

Few days ago, i decide to Withdraw money. Check their FAQ section -Withdraw subsection

What does it cost to withdraw money?
Withdraw money via bank transfer: € 1.80 flat fee

the same is
Withdraw money via credit/debit card:€ 1.80 flat fee


Ok. it's fine. i pay € 1.80 (~ $2.77) and withdraw my money. after 1 week i got it but minus €20.

I contact moneybookers support, and got answer that this €20 was charged by another company/bank (it may be even my bank), but not moneybookers.

CHARGES RE:FOREIGN PAYMENT OUR REF: AZMA*****
very odd, because, IMHO moneybookers must notify customers, that during "Withdraw money via bank transfer", there must be another fees. Not just € 1.80 flat fee

IMHO moneybookers liable to notify about additional charges during this process.

Of course € 20 isn't so much, but i don't like any hidden fees.

Now, i dont' sure how must will be "Withdraw money via credit/debit card".

My own opinion, it not serious for such company.

Hi,
That must be your bank ! i had this problem earlier , bank fees was really unacceptable and i had to switch my bank. My recent Bank charges $0.0 for incoming transactions, it's Credite Agricole (French bank). though i've been asked 2 months ago to reverify my bank account and it was pain in the *** :( so i still recommend moneybookers and can't find better alternative .

I'm not going to provide ANY FURTHER PRIVATE documents to your fraudulent company.
My unconditional claim is paying back my money frozen by your criminal
fraudulent company with fictitious ground to any from my VERIFIED PRIVATE
PERSON home address, bank address, credit card address.

> From: "www.moneybookers.com" <merchantservices@moneybookers.com>
> Dear Sir,
> Thank you for the e-mail.
> The account that you have regustered with us is a business one without any
verifications.
> In order to welcome you as a trusted business partner of
> Moneybookers you need to get your account verified. Therefore we
> kindly ask you to provide us with the following documents to process
> the account activation on our end........


AND SO ON INFINITELY



And at last! Final response from moneybookers fraudsters! They have cleared all my verified info, home, bank, card, name, including private person name owned money frozen on account. After that they have requested VERIFIEED COPY of PASSPORT FOR ANONYMOUS PERSON!

They are CRIMINALS! NO DOUBTS!


>Your account is locked for all transactions therefore we cannot complete this transaction.
>To unlock your account, you must send a VERIFIED copy of your passport
>or national identity card to the following address:
>
>Welken House
>10-11 Charterhouse Square
>London EC1M 6EH
>United Kingdom
>
>We accept as VERIFIED, all copies which are certified in your country of residence by:
>
> * a licenced notary public; OR
> * a licenced solicitor or attorney-at-law; OR
> * a regulated bank or financial institution; OR
> * a local government authority (e.g. the police)
>
>as true copies of the original.

First of all i'm sorry for my english, unfortunately english isn't my native language, but i'll try all my best to describe my situation.


Thank you for reply. IMHO your first phrase is a key point to understand moneybookers fraud. They are avoiding to cheat UK and EU citizens because of probability of criminal prosecution.

But they routinely cheats non UK and non EU citizens (including even US citizens) by freezing their money.

There are a lot of fact from Internet.

Hi,
That must be your bank ! i had this problem earlier , bank fees was really unacceptable and i had to switch my bank. My recent Bank charges $0.0 for incoming transactions, it's Credite Agricole (French bank). though i've been asked 2 months ago to reverify my bank account and it was pain in the *** :( so i still recommend moneybookers and can't find better alternative .


I had also recommended moneybookers to a lot of people (hundreds of affiliate accounts from 199x).

Now I have stolen/lost money or legal proceedings perspectives in UK.

Think about it.

We also had bad experience with MB, they close our account without any explanation why. We used account maybe once per month, average transaction per month was about $200. It was verified business account.

That must be your bank ! i had this problem earlier , bank fees was really unacceptable and i had to switch my bank. My recent Bank charges $0.0 for incoming transactions, it's Credite Agricole (French bank). though i've been asked 2 months ago to reverify my bank account and it was pain in the *** so i still recommend moneybookers and can't find better alternative .

Credite Agricole (French bank) ? :-) Yes i know this bank :-) and the most interesting is, that i Withdraw to their branch office in my country :-)

I had also recommended moneybookers to a lot of people (hundreds of affiliate accounts from 199x).

Now I have stolen/lost money or legal proceedings perspectives in UK.

Think about it.

what to do :-( it's the only alternative of PP for me (my country is Send ONLY in PAYPAL)

few years ago STormpay stole my money, Egold don't love ... what else ? all others aren't so popular :-(

if you have volume, why do not consider your own merchant account

what to do :-( it's the only alternative of PP for me (my country is Send ONLY in PAYPAL)

few years ago STormpay stole my money, Egold don't love ... what else ? all others aren't so popular :-(

My Stormpay experience was also sad and annoying... twice. But I had received all my funds from Stormpay and bankrupted issuer of CardOne+ "Stormpay debit card".

Moneybookers situation is much more serious. These guys give oneself as financial institution of "His Majesty" but they conduct yourself as barefaced gangster. Their forged "support" NEVER takes ANY issues.

They have collected my private personal and financial information and, what is more, they claim PRIVAT DOCUMENTS COPIES!

I fully agree with the thread starter. This company looks for us like a criminal organisation.

They have blocked our account without any warning or without any reason. All our mails and questions about the reason for blocking our funds remain till today unanswered.

Let's say their mail server is "not working" we try it also send our questions to them as letter by DHL, even the letter have reached them, they did not sent us any answer. Here is the dhl tracking number, so any one can see we are not talking bull$hit: 2111172416

For our opinion, this is a organized criminal organisation covered somehow by UK law or not covered, who knows. However, we have passed this issue to our lawyer since every effort to get any explanation why they took over the propriety of Gsm Traders Ltd remain without result.

Beware Money Bookers Ltd UK !!! They are cheaters !!!

Use instead Worldpay, Google Checkout or best way, the good old bank TT method. Also Western Union and Moneygramm are very safe for merchants.

Use instead Worldpay, Google Checkout or best way, the good old bank TT method. Also Western Union and Moneygramm are very safe for merchants.

1. Unfortunately Google checkout is only for UK and USA sellers
2. Paypal give "send/receive status" only to customers from 10-15 countries {without "receive" status seller cann't accept payments}
3. buyers to don't like payments via WU or MG
4. stormpay - IMHO cheaters

wordpay pricing


* Set-up Fee: GBP 200.00
* Monthly Fee: GBP 30.00 each month (first month payable upon application).

Transaction Service Charges:
* GBP 0.50 per transaction for UK Debit cards.
* 4.50% on the value of all other transactions e.g. credit and charge cards.

IMHO, an Expensive Choice

Yep, MoneyBookers a complete cheat. Been with them for for around a year giving them good business. Suddenly, all get locked. No answers.

But if you do send them the required documents, they unlock your account (which they did for us). I believe that they dont respond to your emails about account being blocked is due to their privacy policy crap.

All you guys who have locked up crap, try Plimus.com - I use them. They are good only after your 15th transaction as a seller (until then you get no priority; slow and manual processing). ~15-5% of each transaction as fee. You get to withdraw via a MasterCard, Wire Transfer, Cheque and PayPal!

You could also try 2CO.com

We are using moneybookers since 2004, once at three months we redraw money, never had any problems with them.

[QUOTE=3-rx;5195083]1. Unfortunately Google checkout is only for UK and USA sellers
2. Paypal give "send/receive status" only to customers from 10-15 countries {without "receive" status seller cann't accept payments}
3. buyers to don't like payments via WU or MG
4. stormpay - IMHO cheaters[/QUOTE\]

I haven't mention Paypal at all, same kinda of cheaters as Money Bookers.

I use paypal and moneybookers, so far no problem. recently my paypal account got limited as i do not verify my credit card, but that got fixed by providing address proof. I don't feel bad about it now as they are doing it for security.

I don't have problem using Money Bookers so far. Nice Merchant Service. Accepts VbV cards.

I got screwed by MB. It was only for $xx, but still...

Stay away.

I got screwed by MB. It was only for $xx, but still...

Stay away.

What was the problem ? Anything against their TOS ?

I see many say paypal sucks, but it work great for me, i think people having problem is doing some thing against their rules.

Nothing against the TOS, I had an account with a balance and I hadn't logged in for a few months. I logged in and then got the notification it was suspended due to "suspicious activity."

This was a few years ago so I don't remember all the details.

can anybody help me? I have a bad experience with site
www. exchange-on-line.com Are they scammers ? In november 2007 I sent them $165 from my moneybooker account to their moneybooker account for a $150 transfert to my e-gold account. But they did not send the money 8 months later. I send them mails they don't reply and it seem the web doesn't work anymore. what to do now? agsoumahoro