I too feel as if I'm one of the "statistics" of this company. A raq newbie, I signed up about a month ago as a result of a few posts here and there indicating pretty good service so I did and have been down till about a few days ago when things seemingly were "fixed". As a result, I asked that I not be charged for the month I was down- but to continue my existing plan. I was then told by a Steve "K" that the downtime was my fault (although he acknowledged a misconfiguration on their part)and that no such "deal" can be extended to my situation. Bear in mind that I e-mailed them on a daily basis (receiving a different tech each time it seemed) and also followed their instructions precisely, but got nowhere-My primary site was always down. The technicians even acknowledged that there was indeed a problem, but claimed they did not know what was wrong..Once my support queue # was received by Steve, the problem was pretty much fixed. I could finally pull up my primary domain, etc.. (something I could never do)-but alas, I am being billed for the month. The problem seems to be in the DNS setup- I received the control panel and completed all the necessary steps to no avail..a day or two prior, in my frustration, I changed one of the a records for one of the vsites-I was told by steve that this change was the cause of the downtime- which was obviously not the case. All in all, their customer support is below average if that- They stress e-mailing support queries, but then take, in some instances, 2 days to repsond. Finally, in my most recent repsonse, and what really bugs me is that he stated that "dns has nothing to do with the whole thing".
Is that just nuts on my part for asking not to be billed for services/fucntioning equipment not received? I don't think so.

If you're not happy with the service being provided why don't you cancel? 4webspace cancelation is easy as, I understand, clients are on monthly contracts. There is a lot of competition out there that wants your business ...

cynik,

probably because its a pain in the rear since you have to move your site to another server and the down time.

Yes, pretty much the latter-- It's such a hassle but we are in the process of cancelling the raq with them- any other fairly priced raq providers out there with reliable support?
thanks...

http://www.raqshack.com

Any experience(s) with them?

read my rackshack.net thread!