My Server ---
WHM 4.9.0
Cpanel 4.9.0-29
RedHat 7.1
Apache 1.3.26
Kernel 2.4.16PIII

One of my resellers called. Their email stopped coming in. I looked in WHM and it said he was using 20 mb of 20 mb allocation. "Your site is full, and your email will not come in when full." I told him. "Not so.". He said.

I then went to shell and did

cd /home/hisusername

du -h

IT read only 12 mb usage.

WHY does WHM do this? It is causing a problem. It turns out that 4 of his 6 resold accounts have improper readings.

Has anyone else experienced this problem?
Why does the problem exist on some accounts and not others?
Any solutions?

Scratching my head!

it's been known to happen, and I've never heard a very good explanation for it. We had a guy shoot from 100 to 200meg in the space of a few days. Just before the account filled I bumped him up to 400meg for a few days. Checked back later and it had gone down again to where it should have been. Dropped the account back to 200 again, and haven't had a problem since *shrug*

CPanel is a living, breathing beast that sometimes has a mind of it's own I think.

Greg Moore

CPanel is a living, breathing beast that sometimes has a mind of it's own I think.

You're right.:D I love the software, but some of these types of "unexplained" problems keep me scratching my head.

That kernel release has given us nothing but trouble with quotas and a few other random issues.....

try 2.4.18-5 (or newer, if they are out of beta?)
or roll back to 2.4.9-34 , for the time being.

These are just what's worked best for us on RH 7.1+ systems
good luck!

/scripts/initquotas

That will update the values to proper settings.