Have any tickets actually been processed, or is this just another way to run out the clock?

Search the forums... you should find a few *cough* hundread pages of results ;)

Originally posted by phpcoder
Search the forums... you should find a few *cough* hundread pages of results ;)

That was uncalled for. He/she asked for personal responses from CW customers to whether or not they got their refunds. Everyone is so busy slamming the company (for good reason) but no one is interested in finding out if its actually changing or not. Who knows, maybe he *didn't* refund, rebuild anyone.

Who knows, maybe he *didn't* refund, rebuild anyone.
I think that's the point, nobody knows :(

From a quick look on the site they've worked through 400+ support tickets which logically would mean at least 400 clients are either again with their money or setup with Cyberwings' new service. Or the number could be false, but there have been reports in other CW threads about some members receiving payments? We'll have to see.

All we need is a witch, a midget puppet, and some sappy love stories for the next afternoon soap. I certainly hope everyone involved has their issues resolved soon.

Sincerely,

-Matt

I think someone needs to go physically snip the cords attached to CWs servers so the company is no more and the threads slow down... :rolleyes:

I am very glad to tell you that I have received a refund which was paid originally through 2checkout.com.
The other refund I had asked for which was paid through paypal is awaited.
I don't know if my asking for a chargeback or reversal of the transaction by my credit card company will be in order in this case since I have paid to paypal only through my credit card. The card account statement has come and the due is in another week. This I want to do so that it will save Cyberwings the botheration of sending me a check. But I am not sure this act will be violative of any agreement with Paypal (in fine print which you always click "yes")
I hope someone can give me an advice on this!
S.K

Originally posted by kichu
I am very glad to tell you that I have received a refund which was paid originally through 2checkout.com.
The other refund I had asked for which was paid through paypal is awaited.


Please keep the folks updated as they are in a bind.

Oh please... No more CW threads :bawling:

Originally posted by MTG
Oh please... No more CW threads :bawling:

I know its painfull for us too.

ok my question is, if no one here wants to hear more about CW, then

WHY THE HECK ARE YOU POSTING AND READING on the CW threads? You are just perpetuating the threads, and adding to the views, post #'s, and people who will read it!

Duh duh duh!

If you don't want to hear about CW, then by all means, don't read the threads! sheesh!

Personally, I'm here to see what goes *on* (or as the case is, off) with CW since they don't seem to respond to anyone's emails, or answer phones. Eventually CW threads will likely go away, when people stop responding to them.

Not meant as a personal attack, but damn people, come on already!

Originally posted by kichu
I am very glad to tell you that I have received a refund which was paid originally through 2checkout.com.
The other refund I had asked for which was paid through paypal is awaited.
I don't know if my asking for a chargeback or reversal of the transaction by my credit card company will be in order in this case since I have paid to paypal only through my credit card. The card account statement has come and the due is in another week. This I want to do so that it will save Cyberwings the botheration of sending me a check. But I am not sure this act will be violative of any agreement with Paypal (in fine print which you always click "yes")
I hope someone can give me an advice on this!
S.K

Wait, dude...glad you got your refund, but you didn't get a refund from Cyberwings. You got one from 2checkout. There is a difference. They have set up a system designed to intimidate people out of getting their refunds by demanding large amounts of information and implying that they will use such information against 'troublemakers' that apply for refunds.

These people may think they're above the law. They're not above mine. Until I see some people coming forward that we've SEEN BEFORE saying that they have gotten a refund (for instance, Macsamurai) FROM CYBERWINGS, not 2checkout, Paypal, The Easter Bunny, etc... I will not believe a word of this crap that they are peddling.

I got my account re-setup in about a day (I was ticket #20). I also have seen some people on Anandtech who were refunded by Cyberwings, not Paypal or 2Checkout.

Originally posted by RSG2
I got my account re-setup in about a day (I was ticket #20). I also have seen some people on Anandtech who were refunded by Cyberwings, not Paypal or 2Checkout.

Mind letting us know what your site is? My helpdesk tickets are 5+ days old now with no response. (#'s are somewhere in the 300's)

Chad

Originally posted by RSG2
I got my account re-setup in about a day (I was ticket #20). I also have seen some people on Anandtech who were refunded by Cyberwings, not Paypal or 2Checkout.

I'm sorry, but I don't believe that. Until we see someone that we KNOW is a real person saying they have gotten a refund, then as far as I am concerned, no refunds have been given. What amounts to anonymous posts on message boards are meaningless. When Nick, Laurie, Farmer_Fred, and PeterB have confirmed that they have recieved their refunds, then and only then will anyone accept their word.

Originally posted by lightnin


I'm sorry, but I don't believe that. Until we see someone that we KNOW is a real person saying they have gotten a refund, then as far as I am concerned, no refunds have been given. What amounts to anonymous posts on message boards are meaningless. When Nick, Laurie, Farmer_Fred, and PeterB have confirmed that they have recieved their refunds, then and only then will anyone accept their word.

Your certainly entitled to your opinion, but limiting your belief to 4 people is going to put you in a non-believe state fro a long time. I would think that they'll get to Laurie last (which would be the stupidest thing ever) based on their vindictive behavior of past and I would think that the others that you have mentioned may get pushed down with her (Fred, did I mention that you were a genius) for the same reason (which would also be stupid. To me, the people that you have mentioned are as anonymous as anyone else - I'd never heard of them until we all became customers of CW. I know a couple of their stories, and I've seen all of them in chats, and I don't have any reason to doubt them - I just don't have any reason to doubt the people I have seen get refunds.

By the way, my site would be www.rsg2.com, except I haven't had time to put anything up. But you will get the placeholder page - I did at least get around to setting up the hosting part.:cartman:

While I understand what you're saying, surely you can see my point. Some dude that nobody's ever seen or heard from before wandering into an IRC room saying 'I got my refund' doesn't hold any water.

Originally posted by RSG2
By the way, my site would be www.rsg2.com, except I haven't had time to put anything up. But you will get the placeholder page - I did at least get around to setting up the hosting part.:cartman:

It does resolve to 66.250.148.2, which is in the supposed block of IPs from Cogent.

I'm still waiting to be reset up. I can't even check the status anymore because the helpdesk site is offline. I have no idea what my ticket number is.

-Jazhawk

cbw_is_? stated:
"ok my question is, if no one here wants to hear more about CW, then

WHY THE HECK ARE YOU POSTING AND READING on the CW threads?"

************

I agree with cbw_is_? If it weren't for CW, I wouldn't be wasting my time on this forum. CW refunds are the only thing that I really care about at the moment. If anyone else doesn't like it, and disallows posts for CW, then I'm out of here.

I switched to another hosting company that was recommended on this site after running into problems with CW, and I'll bet that a lot of other CW customers did the same thing. As a result, many companies obtained customers due to CW and due to those CW customers discussing the CW problems on this list.

Do the owners of those companies that benefited from the CW fiasco, wish that all of the CW threads would disappear? Does WHT wish that none of the CW customers had ever heard about WHT? The CW customers have increased the stats dramatically for WHT, haven't they?

Stop bashing the CW customers! It's bad enough that they've been bashed by CW!

I wonder if some of the people who want the CW threads to stop are actually CW's employees. They would certainly have a motivation to censor all CW complaints.

:rolleyes:

I agree with "anne" above .

Plus it's quite noticeable that the rickety CW staff & volunteers (whatever the hell that means) - are SELECTIVELY refunding customers (very slowly) & SELECTIVELY setting up some dummy accounts .

Has anyone heard of anyone getting a refund over the $10 amount ?? I haven't .

You be the judge .

:stickout

Originally posted by fantasmic0
:rolleyes:

I agree with "anne" above .

Plus it's quite noticeable that the rickety CW staff & volunteers (whatever the hell that means) - are SELECTIVELY refunding customers (very slowly) & SELECTIVELY setting up some dummy accounts .

Has anyone heard of anyone getting a refund over the $10 amount ?? I haven't .

You be the judge .

:stickout

I didn't think that the volunteers could setup accounts - It would be nice if they could at least temporarily, to reduce the backlog. I've heard of people getting bigger refunds actually processed by CW as opposed to chargebacks, but that was in the middle of the current fiasco, not during the refund/rebuild process that is taking place now. I wouldn't doubt that they are being selective - it would fit in with everything else they've done. And it's still going to be one of their bigger mistakes - you'd think they'd get their most vocal detractors taken care of and stop the bleeding. I could write a management case study that would span a whole book on them alone. The rest of the people that are tired of seeing this - keep watching. Maybe not every thread, but enough to learn from someone else mistakes. :cartman:

Wait a second. I don't understand any of this talk about selective accounts or over 10 dollar refunds nor do I care. I want my account enabled and I cannot understand why we have all this chatter from them and you to the contrary.

If they are back online again as it seems they are, why won't they simply allow us into our accounts? We are paid up to use them and since the day they went offline, we don't have use of them. At least I don't.

-Jazhawk

Originally posted by Jazhawk
Wait a second. I don't understand any of this talk about selective accounts or over 10 dollar refunds nor do I care. I want my account enabled and I cannot understand why we have all this chatter from them and you to the contrary.

If they are back online again as it seems they are, why won't they simply allow us into our accounts? We are paid up to use them and since the day they went offline, we don't have use of them. At least I don't.

-Jazhawk

Jesus, what are you, stupid??? Cyberwings has been refunding and repairing RANDOMLY. Back online??? hahah yeah, they are back online, to teh selective few that are probably stupid enough to give them more money... If they were really back online, you'd have your account working, as would the rest of the customer base. You are living in a fantasy world if you think your site is going to be back up anytime soon!

Also, haven't you read the updates from customers and CW? Lightship has CW's customer accounts under lockdown - for whatever reason. Probably because CW hasn't paid them in awhile.

If you really want to see your site online, chalk up the loss and find a reliable provider. Wait for a refund, and pray. Maybe you'll get one. I certainly haven't... but I moved my site already...

Also, remember the cardinal rule of computers:

ALWAYS BACK UP YOUR DATA!

I think this one is right in front of my other favorite cardinal rule, "Can't figure it out? Read the manual..."

Sheesh. Keep waiting for Shawn to blow that cyber-sunshine up your *******...

Jesus, what are you, stupid???

First of all, I don't believe "Jesus" was addressing you. Secondly, I'm not the knee-jerk liberal you apparently seem to be so if you have something you want to rant about, I suggest you take that up with Cyberwings or your mother; and the name is Jazhawk. Your fight is not with me ok?

-Jazhawk

phj33r cyberwings single-homed cogent connection with that 3l33t media converter :)

Originally posted by ntwaddel
phj33r cyberwings single-homed cogent connection with that 3l33t media converter :)

:laugh: :laugh: :laugh: :laugh: :laugh:

Originally posted by Jazhawk


First of all, I don't believe "Jesus" was addressing you. Secondly, I'm not the knee-jerk liberal you apparently seem to be so if you have something you want to rant about, I suggest you take that up with Cyberwings or your mother; and the name is Jazhawk. Your fight is not with me ok?

-Jazhawk

hahahahhahahahahah ahhah I never called you Jesus. I called you stupid.

And by the way, don't EVER call me a liberal... I'm about as hardcore republican as they come.

Seems to me you should take some of your own advice - rant to Cyberwings, not to people on here. No one is going to have any sympathy for a person who's stupid enough to stay with a company that's a fraud and still expects to get any sort of service.

Seems to me you are the liberal here. Liberally waiting for CW to give you back your 5 bucks worth of yearly service.

Ever heard that saying, you get what you pay for? Why come here and ask questions about when your service will be restored, and why isn't it being restored now...when you know damned well CW isn't going to come on here and tell you? And neither is anyone on here...since none of us know! Again, take your own advice. Take it up with CW (if you can find them) or take it up with your mother! Maybe she'll wipe your arse and pay for you to be hosted with a reputable company.

You are right about one thing... my fight isn't really with you, but I figured you ought to at least read the available CW information out there before you start asking questions that no one here can answer. If we could, we wouldn't be here, would we...

Well fellow Republican, that's the only good thing I've heard about you so far. :) I expected them to live up to there agreement and if they cannot, that's fine. Then I utilize the legal system. But right now, I'm gonna seek out information from where ever I can find it. At some point it's gets legal. So it's not about the money. It was much more than 5 bucks btw. It's about principal.

Did you lose 5 bucks?

-Jazhawk

This is getting a bit harsh, isn't it? Jazhawk, you won't be able to get into your account unitl it gets re-setup - they are somewhat back online, but with new servers in a different DC. They don't have offsite backups from the servers they had with Lightship, and no one has any idea when or if the onsite ones they had will ever be seen again. Go to theirr web page - all the info is there. If you've done the stuff there then pretty much all you can do is wait - there doesn't seem to be rhyme nor reason to what they are doing.

Meanwhile, was it necessary to call him stupid? Geez, the abuse is spreading everywhere. And just for the record (like anyone really cares at this point), when my account was restored I didn't pay a nickel more than I already had. Wouldn't have planned on it either. All those people that were offering money to get the servers relit - now that I didn't understand. Well, maybe on a temp basis for those people that didn't do backups, but I'm talking mainly about those you wanted to contribute a higher payment to get their service. If someone wanted to pay more, you'd think they'd have just gone with a different host that didn't have these kinds of troubles.

Its the folks who just dont get it that will allow Cyberwings to live to see the light of day again. This time I guarantee he will have bigger sales and charge more money all with the promise of good things to come. Just mark my words. He will go out with a bang this time. At least I got most of my money back.......Others Like Macsamurai haven't been so lucky.

Originally posted by lightnin


They have set up a system designed to intimidate people out of getting their refunds by demanding large amounts of information and implying that they will use such information against 'troublemakers' that apply for refunds.



Large amounts of information ? What, like the receipt number and what you paid for ?

I've heard it all now ! I'm not sticking up for CW, but please let's stick to the facts !

Like your address and home telephone number???????? Would you trust that sot of a 'general manager' of theirs with YOUR home phone number?

Originally posted by lightnin
Like your address and home telephone number???????? Would you trust that sot of a 'general manager' of theirs with YOUR home phone number?

Don't all the other web host companies require this information ?

i should think every host requests your address, phone number, etc.

bleh...not talking about people signing up for hosting.

We are talking about people trying to get refunds on hosting they already have paid for. Trying to get what is owed to them out of Shawn.

There is no reason they should have to subject themselves to further abuse from that pathetic bunch of kids they loosely refer to as a staff.

:stickout

Hanging around in that #wingtalk you get to see some gems ..

Well I thought it was anyway -

<^ZonK> it reminds me of a $2 Rolex I can buy in S.E.Asia -- sure for a while it looks good , hell it even works for a while ... - but when it breaks , it's to the trash -- and do I go out an buy another ?? NO .. I knew it was a piece of crap , but it was cheap to try :)


No prizes for guessing who he was talking about .


:emlaugh: :emlaugh: :emlaugh: :cartman: :smash:

Originally posted by lightnin
bleh...not talking about people signing up for hosting.

We are talking about people trying to get refunds on hosting they already have paid for. Trying to get what is owed to them out of Shawn.

There is no reason they should have to subject themselves to further abuse from that pathetic bunch of kids they loosely refer to as a staff.

Well, it's pretty obvious to me why he wants that information. Since all his account stuff is still on a server which is in the hands of Lightship, the only records that he can lay his hands on are those held by Paypal or 2checkout.com. They therefore need to be able to tie up this information with whatever limited records that they have on old backups.

Again, I'm not defending CW or Shawn White. However, I think that what we're seeing at the moment is more speculation than fact. I lost about $65 to CW, and I appreciate that many people lost a lot more, but driving the company completely out of business will completely remove your chances of getting cash back. At least the majority of you guys are in the US and have access to local news from your country - those of us who are in Europe (like me in England) are completely cut off, apart from what we can get on the internet.

LOL...that'll be the day, when even the local news lowers itself to report on Cyberwings...lol

At this point, the chances of anyone getting their money back, whether CW is driven out of business or not, are looking pretty bleak.

And unless you ARE a kool aid drinker...you'd be best served to get off that 'speculation' crap. There's nothing to do but speculate here because the fearless leader and his minions haven't given anyone any information.

[ezpc wrote:] "...driving the company completely out of business will completely remove your chances of getting cash back."

**********

[Anne] I agree that I don't want to drive CW completely out of business and prevent people from getting their money back, but the following was posted yesterday on

CW_Talk@yahoogroups.com

*************
"1. How many people are working on setups? And about how many tickets per day are getting done?

From Shawn: 6 people right now, and about 30-50 per day."

*************

[Anne] If there are thousands of tickets and thousands of accounts and probably thousands of requests for a refund (because I suspect that CW is dramatically understating how many people have asked for a refund), how many YEARS would it take to process them when one of their employees is only processing 5 to 8 per DAY!!!

Do you really think that this company can survive at that rate? Then consider how much CW is paying each of those employees to process 5 to 8 tickets per day - especially when the tickets may have only been for $1.00, $5.00, $10.00, etc. It defies logic.

:erm: I don't think people are seeing the obvious: CW got ONE server online with Cogent. Or maybe two, I don't know. They filled it/them up with the first 30-40-50 or however many accounts would fit.

Once it filled up, they can't do any more, no matter how many employees. So, no progress reported on any more accounts.

:uhh: Seems simple enough logic to me.

Originally posted by cbw_is_?
ok my question is, if no one here wants to hear more about CW, then

WHY THE HECK ARE YOU POSTING AND READING on the CW threads?
You just read and posted on the thread. I like to hear about them :rolleyes:

IT Hosting

I just peeped your hosting company and the price looks right. I have you in my favorites to get back to.

How long are you guys up?

-Jazhawk

I just posted this on another CW thread, but I thought that I should post it on this thread because it's more relevant to the content.


I just rechecked my PayPal account and read the following information that was posted on my account by PayPal:

**********

Transaction ID: xxx
Seller Name:
Cyberwing Communications
Seller Email:
cwings20022002@yahoo.com
Transaction Amount: xxx
Transaction Date: xxx

PayPal Case ID: xxx
Reason for Dispute:
Non Receipt
Date of Complaint: xxx
Status:
Case Closed

Status Details:
Our investigation of this complaint is now complete.

The seller did not respond to our requests for tracking information. Therefore, we attempted to award you a full refund. Unfortunately, there were insufficient funds available in the seller's PayPal account to complete the refund.

PayPal does not consider this a satisfactory resolution of this complaint. We have taken action against this seller's account until the complaint has been resolved.

No further action is required of you at this time.

We value your business and regret this experience. To make sure future transactions proceed smoothly, we suggest reading our Security Tips.

Any portion of the payment which was funded with your credit card will be refunded directly to your credit card. Credits to a credit card generally take 2-3 business days to post, and may not be immediately reflected in the card's balance.

********

[Anne] This is great news! I thought that I would have to post a chargeback to the credit card company myself. I was beginning to think that I would never see any of that money again. I won't be getting all of my money back because some of it was paid before the 30-day limit that PayPal has, but I'm very happy to be getting anything back, and I would recommend that everyone contact PayPal for a refund if they used PayPal. I suspect that because of the number of people who are affected by this CW fiasco, PayPal might be willing to overlook the 30-day limited period for a request for a refund.

Also, notice that there is a different Cyberwings e-mail address. It used to be: sales@cyberwings.com or paypal@cyberwings.com

I wonder if this is the new PayPal account that Cyberwings created because their old account was closed by PayPal.

I have renewed respect for PayPal.

Good to see someone's getting a response from somewhere. My ticket is #1678, and figuring that there's 2000+ tickets, 75% of those are rebuilds, 40-50 filled per day, they should hit me on day 30. I'm fairly certain any judge would find a 40 day downtime a breach of contract.

(To those tired of CW threads, CW is the only reason I'm here. )SWhite's 'refund request' announcement confuses me too. Should I be canceling my ticket to rebuild and instead file it under refund? The only thing I see them doing is threatening and promising, with absolutely no status updates..
I'm likely one of those who pissed off SWhite by adding the 'Screw this, gimme my money' addendum to my reinstatement ticket after a week of reading other's experiences.

My personal take on CW is that he shafted Lightship, owns no hardware, owes them lots, and was paying for current services with the current revenues from sales. Classic dot-com mentality that craps out once sales level off (and enough realize that its unsustainable.) It irks me, but the $25 total I spent and likely won't see isn't burning a hole in my gut. The fact that he got incorporated in June of this year doesn't bode well, perhaps our new corporate fraud laws can plop his ass in jail for a few if he renegs on enough contracts. I will be jumping on any class-action that comes around, just to make him an example.

At some point this will blow over, but at the moment it just blows.

(Oh.. and I love the 'Please see our website for more information.' link referring to the same url on CW.)
Vestus

Heard from the CW_Talk yahoo group that there is currently only 1 server and it's maxed out with 80 users on it. CW Staff haven't been paid for 6 weeks, and they are no longer working any account creation tickets because there is no server available to put these people. And, only Mr. White can make refunds.

Looks like the whole saga is about to come to an end.

Well, at least its news.

Refiled my rebuild as a refund, ticket number is 2800+. Maybe I'll get a check by Christmas. Pity Maine is so far away.


Vestus

Just a note - all staff aren't complaining about being paid - some claim that they are current. I've got some links somewhere from an ex-friend of Shawn's that are somewhat enlightening...

http://celeris.maine.1-x.net:8080/webpool/shawn/

These are from Shawn's ex-friend. He apparently is very bitter, to the point of hating him.


I really wish I could take credit for this quote, but I can't...

The look of glee on his face is one of genuine love - the love of a fatman for his potential next meal.

http://%20http://celeris.maine.1-x.net:8080/webpool/shawn/magicchef.jpg

:cartman: