I was just reading that hostrocket charges a $29.95 setup fee for all new accounts?

EDIT: Before I look like a dunce, is the setup fee mandatory is it an option to get your account setup faster?

It appears that it is only an option if you want instant set up. I would contact HR directly however, this is not a pre-sales forum for HR. :)

Not sure if I'm going to get my head bitten off for answering this, but in case anyone else is wondering as well its not charged on snail mail orders.

-Brendan

So Brendan, do you charge the setup fee on every order that uses credit card?

Since it's an additional fee, I don't think it's required for any order. It's listed with other optional fee's like additional domain parking etc...

If anyone has any specific questions about it please ask us in our forums at http://forums.hostrocket.com or just look around there, I think everything related to this topic has already been asked there. We're really not supposed to discuss things specific to our company on these forums.

-Brendan

You can if someone asks a question about it...
Telling us to go to your website to find out on the otherhand might be what is against the rules.

I don't mind it, since it answers the question but some might.

This answers the question, I got it from their forums:

"There is an initial setup fee of $29.95. It is posted however some folks are confused by the fact that it's referred to as an "instant" setup fee...note that as all setups here are automated "instant" setups and there is no "non-instant setup" option this is essentially a mandatory setup fee."

Brendan helped me out and everything is cleared up now.

Wow, thats a hefty setup fee. But from a pretty reputable company. You pay for what you get, which is probably excellent service.

Originally posted by JaysonH
Wow, thats a hefty setup fee. But from a pretty reputable company. You pay for what you get, which is probably excellent service.
There are plenty of Hosts that are just as good or better that charge ZERO setup fees.

Personally, I NEVER signup with a host that charges setup fees no matter how good they are supposed to be. That includes HostRocket.

I charge a setup fee surcharge.

It only covers the domain name if needed, other than that no setup fee.

Would that fall into your rule Curtis?

That is kinda a silly reason to not sign up with a host, especially if you dont take into account what you get for your money on a month by month basis as well, but hey whatever floats your boat. Thats why there's lots of hosts out there and not just one. There are a lot of extra costs involved with providing completly automated signups and instant activation of accounts, trust me the hackers, carders. and spammers know exactly what hosts have large volumes of instantly setup accounts coming through each day.

-Brendan

What is an "Instant Setup Fee"

Is this not just a normal setup fee?

It is a setup fee that goes go cover the costs associated with offering instant activation. This is a stupid topic and no longer needs to be discussed. Bottom line is you pay a setup fee, you get your account, and there is nothing else to it.

Yes, I'm curious about what the difference is between an account instantly setup and one that is not? I don't see the charge mentioned on the order form.

Then that is the catch, it's worded odd?

Just curious really, it's odd wording.

Its at the bottom lower left side of the layout.

Originally posted by Nightstalker
Yes, I'm curious about what the difference is between an account instantly setup and one that is not? I don't see the charge mentioned on the order form.

The hostrocket rep already stated in this post that all accounts are setup instantly, therefore all accounts carry a setup fee. ~ gem

I definitely think they ought to put that gem on the order form don't you? I've also wondered about some of this fees in the right hand menu such as hourly administrative fee. If I have to contact them because my site is down a lot does that fall within that framework. Could be interpreted as such.

These are questions that probably should be emailed directly to their support, as only HostRocket can give you the difinitive answers to questions about their policies. ~ Gem

I don't mind seeing the answers in these forums.

If you are curious about any of our fees, please feel free to contact our support team directly, you can reach us at 518-371-3421.

-Brendan

Any of them? This is a specific question brendan, and your post just deluded it.

Don't start that crap again (Just kidding), silly mood wasnt intended as an insult =)

Originally posted by Samuel
I charge a setup fee surcharge.

It only covers the domain name if needed, other than that no setup fee.

Would that fall into your rule Curtis?
The thread had to do with setup fees and HR, not surcharges or "my rules."

Its the word 'setup fee' just like on every other site, with the word 'instant' in front, because people like things that happen quickly and we were reminding them that the setup fee helps pay for the costs associated with providing them with instant gratification.

-Brendan

Originally posted by Curtis H.

The thread had to do with setup fees and HR, not surcharges or "my rules."

Then why did you even post then about your stand, rules whatever?

Originally posted by HRBrendan
Not sure if I'm going to get my head bitten off for answering this, but in case anyone else is wondering as well its not charged on snail mail orders.

-Brendan

Just wanted to point that out.

Originally posted by Samuel
What is an "Instant Setup Fee"

Is this not just a normal setup fee?

Instant: Its going to happen right then.
Instant: No one has to do crap to setup that account. :)
Instant: They setup the software and there done till it needs updated or fixed.

Me i would charge setup fee on checks not Instant setups. Check order you have to go do more real work for then with Instant setusp.. :)

Just my 2 cents.. We don't charge setups for Instant setups or not i see no point.. Just put your prices where they need to be for your service in the first place.. :)

Instant Setup = hackers, spammers, and carders abusing your system constantly, higher chargeback ratios, and a 24/7 tech to verify orders. Nice plug by the way.

-Brendan

Nice one for you too Brendan, so this is just a 30 dollar setup fee, got ya.

Most hosting companies set up accounts instantly by verifying orders based on Card codes and other common sense information and instincts.

Simple terms, its the charge to set up your account based on their overhead, so a setup fee.

What was it I was plugging? my setup fee? you got me, guilty as charged.

-Brendan

Instant setup systems do attract a world of additional fraudulent orders and hackers looking to quickly access and root a server.

Some hosts charge a setup fee for their services and some do not! Arguing is not going to get Brendan to drop his setup fees. Come on guys, a 30 post thread about HR's setup fees... whatever, its your time I guess.

Thats right, its our time.

All I wanted to know was what the difference between Instant Setup Fee, and Setup Fee.

I think from the customer's perspective they are going to realize that the moment they sign up, there is going to be a setup fee.
You can blow smoke around it, dance because you think its going to justify it, but really its just a set up fee.

Would you like me to rename it 'Larry The Setup Fee' ? Its just a name.

-Brendan

Guys, the reason I started this thread is that I was kind of annoyed at the marketing tactics used at Hostrocket. For one, the instant setup fee is deceptive because it is listed in the left side menu, but at the bottom where you order it says "instant setup available." This makes it sound like instant setup is an added feature you can get if you pay the fee, when in actuality it is a mandatory fee. The thing that really got me was that before I even tried to order, I saw that they were offering two free months of service with every new account. Well, when I saw the setup fee I realized how easy it was to give two free months away when the customer is already paying for those months in the setup fee.

I could just picture the marketing guys figuring things out and going "give two months fee hosting away, put the cost inside a setup fee, and then hide the setup fee until the last minute of the order." It makes you feel like they are making you out as a fool.

Brendan explained everything to me and even though things are the way they are on their web site, I would STILL go with Hostrocket. Their control panel looks awesome, their features are great... so like I said. My only rant is the marketing tactics. I still think Hostrocket is great and would go with them anyday.

Originally posted by Samuel
Thats right, its our time.

All I wanted to know was what the difference between Instant Setup Fee, and Setup Fee.

I think from the customer's perspective they are going to realize that the moment they sign up, there is going to be a setup fee.
You can blow smoke around it, dance because you think its going to justify it, but really its just a set up fee.

:eek: err, um... ok so its a setup fee. Thats his business model. It could read "Super duper instant setup fee" , I dont think that changes anything. Users know this before they hit submit. oh well, the point of this thread is beyond me so I'll just withdrawl now.

I understand that it looks like my perspective is kinda corny, I know why you are thinking this.

It's not "That" =)

Originally posted by HRBrendan
Instant Setup = hackers, spammers, and carders abusing your system constantly, higher chargeback ratios, and a 24/7 tech to verify orders. Nice plug by the way.

-Brendan


Yep we get the same problems with all of our Instant Setup we just find ways to deal with it besides raising the pricing.. :)

Nice plug by the way.??? I was stateing a fact thats all nothing more. ;)

Non of my biz really how you do things.. :)

BTW you are right on one thing, users should not want to signup just because you have a setup. You do get what you pay for and that is very very ture setup fee or no setup fee.. And i have never seen to many bad things about HR.. :)

Why would you need to raise prices? You charge $150/year more than I do for a plan worse than my economy plan (UnixPro). We charge a one time fee, you nail em monthly... whats the difference? $150 ;) We have different pricing structures, its okay to be different. ;)

-Brendan

Hmmm, maybe you miss the part you get what you pay for.. ;)

Nice plug

Its all in good fun ;) I figured this thread needed to be driven 18 miles off track at some point or another.

-Brendan

I think i said this wrong "users should not want to signup just because you have a setup." but i think you know what i mean.. Its been a long A$$ day.. LOL

Originally posted by HRBrendan
Its all in good fun ;) I figured this thread needed to be driven 18 miles off track at some point or another.

-Brendan

Hey it would not be WHT if that did not happen.. hehe..

Originally posted by Vortech


Hey it would not be WHT if that did not happen.. hehe..

So just what is the price of rice in china ?

its TEA in china, geeze get it right.

-Brendan

I think it goes for around $7.95 we call it a UnixLite Plan No setup..

HR calls it a ECONOMY 9.95 Yes setup Fee but they give a little more Space.. hehe

;) I like fired rice my self.. hehe

Ok need to stop.. :)

HRBrendan i hope you know i am just messing with you.. :) You guys do a great job.. Did not mean to get your post off topic here.. Sorry about that.. :)

Been a very very very long day

I cant get enough mongolian beef, I love that stuff. Im having a hard time finding a place here in Houston that has has good mongolian beef though.

I just need to be able to sleep at night knowing that every hostrocket related thread inevitably goes way off topic and becomes locked at some point... its comforting to know whats always going to happen.

-Brendan

You're doing it

Originally posted by Vortech
Did not mean to get your post off topic here.. Sorry about that.. :)

Been a very very very long day


I did !

And Im not sorry
:D

Ok Jag needs sleep.. To many hours working on that new CP to rule the word.. hehe

Jag working on the CP? Huh? LOL

CP is word to Jaguar's mother?

Thought Jason was slaving away at it..

What does any of this have to do with the cost of tea in china?

-Melissa

Originally posted by HRMelissa
What does any of this have to do with the cost of tea in china?

-Melissa

I thought HR was in china??

How the hell did this thread get to be 4 pages long?

hey who invited fdrive?!?

30 bucks is a pretty steep Setup Tea :D

LOL We were having our own fun here.. Fdrive why did you go and F us all up now the WHT cops are going to come and kicks us all..







Damn here comes headsurfer now...

speaking of headsurfer.... dont I look just like em? cept I decided to opt out of that sweet suit he has. You gotta respect a man who will still wear a red 'power-tie'.

-Brendan

I hear Headsurfer likeum teas, and enjoys giving his customers free setup fees.

He prances along, singing the rackshack song, spending his days at eaze

HRBrendan you kind of do look like a young headsurfer.. ;)

Only with the setup fees

Originally posted by Samuel
Only with the setup fees

LOL

Originally posted by HRBrendan
speaking of headsurfer.... dont I look just like em? cept I decided to opt out of that sweet suit he has. You gotta respect a man who will still wear a red 'power-tie'.

-Brendan

You like those dell 1u flat screen units?

Ill install ANY monitor, in any datacenter with no setup fee, but you pay for the flight, the women, and the wine.

Brendan,

Hey, Just to let you know all your links on your order form are dead, got to change those.

And your hrheadsurfer pic is nice :D

-Rupi :D

Originally posted by Samuel
Thought Jason was slaving away at it..

He is, Jason is very talented.

I know how you'll get that CP done...

Get him a date with Kurstin Dunst

Why did this thread become so long?

Tea and high setup fees or something.

HRBrendan, I could look more like headsurfer. I've got the suit.. :) Now, all I need is a datacenter.. :)

I have the suit as well, I just dont have the sweet power tie to match.

Originally posted by HRBrendan
I have the suit as well, I just dont have the sweet power tie to match. I'll buy you one in exchange for your datacenter.:stickout

Originally posted by iamdave
Why did this thread become so long?
Because of posts like that...and this. :D

deal.

Holy sh!t, did Chicken mess with my title or what? Never seen that before. :confused:

Originally posted by NexDog
Holy sh!t, did Chicken mess with my title or what? Never seen that before. :confused:
lmoa at chicked or whoever did that.

I think starting a set up fee just gave a load of extra exposure to HR. I need to add that to my reasons to consider adding a set up fee :D

From thread starter caser85...
Guys, the reason I started this thread is that I was kind of annoyed at the marketing tactics used at Hostrocket. For one, the instant setup fee is deceptive because it is listed in the left side menu, but at the bottom where you order it says "instant setup available." This makes it sound like instant setup is an added feature you can get if you pay the fee, when in actuality it is a mandatory fee. The thing that really got me was that before I even tried to order, I saw that they were offering two free months of service with every new account. Well, when I saw the setup fee I realized how easy it was to give two free months away when the customer is already paying for those months in the setup fee.

I could just picture the marketing guys figuring things out and going "give two months fee hosting away, put the cost inside a setup fee, and then hide the setup fee until the last minute of the order." It makes you feel like they are making you out as a fool.

Brendan explained everything to me and even though things are the way they are on their web site, I would STILL go with Hostrocket. Their control panel looks awesome, their features are great... so like I said. My only rant is the marketing tactics. I still think Hostrocket is great and would go with them anyday.
...looks to me like you were setup... :dunce:

Originally posted by NexDog
Holy sh!t, did Chicken mess with my title or what? Never seen that before. :confused:

HAHAHA what a tease!

Originally posted by HRBrendan
deal. Sweet, when do we make the trade?

Originally posted by Samuel
Only with the setup fees

:emlaugh: