I have been hosting multiple sites on a non-reseller account but have decided that it looks more professional and more profitable for billing to have a reseller account. Reading the reviews I realize just how important decent support is. Anyone reselling clearly will need reliable service and support.

My criteria is:
·Quick 24/7support! Prefer chat / messaging directly to a human. I am based in New Zealand so I am often asleep during U.S. business hours. Telephoning is too expensive for support.
·Scalable ‘value’ pricing. Right now I host 10 small low volume sites but intend to increase this by about 50 more small sites each year. No space hungry apps, just simple brochureware and small e-com sites. So a host with a variety of price points that I can grow through would be ideal.
·Fantastico
·Private DNSWould also be nice to have:
·Direct help desk to end users.
·Ruby on rails (I have not used it but hear the buzz and want to play later)
·Client billing
·Domain registration integration (not key as most of my clients will want a .co.nz)
I am mainly going to use it for my own web clients not as a general public hosting service.


Any suggestions as to what company would suit me would be greatly appreciated.

Many many providers can provide that kind of service. Check the shared hosting offers. RoR hosting is getting popular nowadays so almost every host has this feature. Pick a few hosts and shoot them an email. Try to find out as much as you can before you make a decision. Will benefit you in the long run ;)

v2rv,

While there are many who can help you with this (see the reseller offer section of this website). You should keep in mind that you give away your companies reputation to this reseller, if they make a mess of it the customers complain to you. So make sure you can work with the reseller very well, and they understand your business.

End User support is available on several hosts, but it comes with a price. Client billing is something else and probably harder to find, from the sound of it you are maybe not really searching for a reseller account but more for a partnership with a web hosting company?

End User support is available on several hosts, but it comes with a price.Surprisingly enough though, that's not always the case, and some such providers are actually quite inexpensive.

Surprisingly enough though, that's not always the case, and some such providers are actually quite inexpensive.

I would wonder how they would provide end-user support to a reseller with hunderds of small clients and still make a profit ;) but i am sure there are those who found their ways, i just dont know any to be honest. Care to share ?

v2rv,
You should keep in mind that you give away your companies reputation to this reseller, if they make a mess of it the customers complain to you.

Exactly! Thats why I am spending a lot of time on the review sites. I get the feeling that many offer the world up front, but dont deliver. I wonder how contacting them directly helps me much then.

I would wonder how they would provide end-user support to a reseller with hunderds of small clients and still make a profit ;) but i am sure there are those who found their ways, i just dont know any to be honest. Care to share ?

I know that innohosting include it and so does eastsolid. One of them is limited to 350 tickets per month however you can buy more in 1000 intervals.

Does anyone know some more?

I would wonder how they would provide end-user support to a reseller with hunderds of small clients and still make a profit ;) but i am sure there are those who found their ways, i just dont know any to be honest. Care to share ?

Once you have a firm understanding of the model, you will discover way of offering end user support very cheaply and effectively. Granted a lot of your hosting model will then need be based around end user support, and requires a lot of investing in infrastructure to ensure you do actually deliver as you are dealing with the clients of your clients. A lot of responsibility to carry on your shoulders so no expense should be spared.

How we actually go abouts delivering it? That's something you'll need to discover by yourself :)

Exactly! Thats why I am spending a lot of time on the review sites. I get the feeling that many offer the world up front, but dont deliver. I wonder how contacting them directly helps me much then.

Of course it is a good idea to first check the reviews, but contacting and see how they help you says more as a thousand words.

Good luck with finding the host who fits your company.

Once you have a firm understanding of the model, you will discover way of offering end user support very cheaply and effectively. Granted a lot of your hosting model will then need be based around end user support, and requires a lot of investing in infrastructure to ensure you do actually deliver as you are dealing with the clients of your clients. A lot of responsibility to carry on your shoulders so no expense should be spared.

How we actually go abouts delivering it? That's something you'll need to discover by yourself :)

Thank you IH-Rameen :) i surely will look into this a bit more myself.

I would wonder how they would provide end-user support to a reseller with hunderds of small clients and still make a profitI believe it's more abut averages rather than extremes. One doesn't have to make a profit out of every single customer, to have a decent overall profit.

Exactly! Thats why I am spending a lot of time on the review sites. I get the feeling that many offer the world up front, but dont deliver. I wonder how contacting them directly helps me much then.
Most hosts offer 30 days money back guarantee.
You can try their service and check out "End User Support"
Hundreds of small clients would require big reseller package but still not many support tickets.
If servers are set up properly, a client would send 1-2 tickets in a month on average.