Is whmcs really poor then ModernBILL ? [Archive]

dollar

09-30-2007, 10:57 PM

I wouldn't really say that. I've seen large companies using all sorts of odd software for different reasons. It's very possible at the time that these hosts began modernbill provided more features (and more importantly features that the host needed) than WHMCS. As such the host decided to go with MB.

I would suggest giving the trial of each a serious go and evaluate which one really fits your business needs.

PogiWeb

09-30-2007, 11:24 PM

I could careless on what other companies use but a STABLE product with good support comes first for my clients.

UH-Matt

09-30-2007, 11:32 PM

MB is a lot older than WHMCS so some of the larger more established hosts may be on MB more because its been there system since before WHMCS has been around, rather than it being better or their current weapon of choice.

mrzippy

10-01-2007, 08:01 AM

In the past, ModernBill was the only billing software that had a lot of features needed by the larger companies.

However, a lot has changed in the last 2 years in the billing software market.

WHMCS has proven to be a very good package, and ClientExec is adding lots of new features and developing fast.

www.awbs.com is what we use, and I think they are much better then the new version of ModernBill. (We actually own an unlimited license for MB, and switched to AWBS, after being lied to by ModernBill.)

My recommendation is that you install the trial version of each software, and then decide for yourself which package meets your requirements and will make your billing jobs easier.

orlando_myers

10-01-2007, 09:31 AM

UH-Matt

10-01-2007, 09:40 AM

I think all the customer management systems lack a good user interface.

jerett

10-01-2007, 09:47 AM

Orlando.

WHMCS limits their client interface appearance to simplicity because they want their customers to have the freedom to customize it and look how they want it to look. Their template system is top notch.

MB - is almost impossible to customize and their client interface is boring and the navigation doesn't flow as well.

Again - it's a personal preference but I would lean more to WHMCS before I would any other billing system.

hosteur

10-01-2007, 10:11 AM

It does not support IDN yet? I did open a ticket regarding this but no ETA...
Just wonder if another competitor support the IDN?

But overall, they guys are very good !

LemCorp-Nahuel

10-01-2007, 11:00 AM

MB was THE billing script around 2 years ago.
Many big companies use that because is the V4, the v5 is almost unused by everyone.

I think that they use it because it works ok, and also they have a large DB of clients which they don't want to transfer to another billing system which may be a problem if something goes wrong.

I think all the customer management systems lack a good user interface.

Agree 100%. Except ClientExec, all the GUIs seems very precarious.

orlando_myers

10-01-2007, 11:09 AM

Does modern bill version 4 actually support Opensrs tucows and what is the major difference between V4 and V5

AH-Tina

10-01-2007, 11:27 AM

Lets really look at them both though i have been looking at these same 2 and doing a lot of comparison. Appearance is also a huge thing, now which do you really think has a more professional appearance if i may even say professional.

WHMCS is completely customizable and its appearance is directly related to whatever the host has done with it. MB, on the other hand, is quite limited with what you can easily customize. Its pretty easy to tell a ModernBill host. Its not so easy apparent to recognize WHMCS if the host has made some simple customizations. ;)

--Tina

Jame$

10-01-2007, 12:05 PM

AH-Tina

10-01-2007, 12:37 PM

WHMCS is recently proving to be popular more with resellers and smaller providers true, but honestly it hasn't been around so long. I tried WHMCS when it first came out and didn't like it at all. It appears to have improved since.

I definitely would go for the much more established Modernbill or WHMAP if you are a CPanel only host.

Why? We are a cpanel only host and have found WHMCS to be so much better than ModernBill for hosting accounts. It blows it right out of the water, in fact. Plus, we were able to import all of our customer records into WHMCS from MB and instantly reap the benefits of not having to deal with MB bugs and their (non-existent) support staff.

--Tina

mrzippy

10-01-2007, 01:07 PM

I definitely would go for the much more established Modernbill or WHMAP if you are a CPanel only host.

Do you use ModernBill currently? If not, then I don't think it's too smart to recommend it to other people.

If yes, then how do you like the bugs and problems and lies regarding the new version?

nickcmpdotcom

10-01-2007, 01:39 PM

I always find modernbill using by the big hosts and companies, does this mean that whmcs doesn't have the real quality?

That's exactly the kind of billing system "culture" that is created, because newbie hosts have the tendance to go straight for WHMCS for ease of use. It creates the image that only "cheaper" and "smaller" hosts should use it. Modernbillcan give the image that the company is bigger and more professional than it actually is. Both scripts have pros and cons and have similar purpose and functionality, its all about the name for me.

But thats just my 2 cents

PogiWeb

10-01-2007, 03:57 PM

Yes, modernbill might have more features but do all the features work? :P

cbtrussell

10-01-2007, 09:23 PM

Try to find a way to email your customers in MB v5 - pretty basic function for a product advertised as "the most advanced automated and recurring billing software on the market", wouldn't you think? ;)

AH-Tina

10-01-2007, 09:25 PM

othellotech

10-02-2007, 10:29 AM

I definitely would go for the much more established Modernbill or WHMAP if you are a CPanel only host.

Most of the choice comes down to preference of the host, with a 2ndary selection based on functionality/suport - all systems have their pro & cons, we dumped what became AWBS a long time ago because we could never get it working how we wanted for domain mangement,

Now we've spent a long time migrating away from WHMAP as it gets progresively slower the more customers you have. By contrast WHMCS is very quick with over 9 times the amount of data stored...

Why do more peole use MB ? Because its been around longer and has more modules for auto-deployment onto various control panels. If you want to automate EnsimPro its basically the only choice at the moment.

D3m0n

10-02-2007, 10:50 AM

i recommend ClientExec.. especially the new version has fantastic features..

Neosmith

10-03-2007, 05:48 AM

As an end user I have used both WHMCS and MB. I think that WHMCS has a better User Interface and flows better than MB as an end user. Of course hosts have to not only look at User interface but how well it will work into their systems(Control Panels, Registars, etc...) Hosts have to find an equal balance between end user and backend.

bear

10-03-2007, 06:46 AM

I definitely would go for the much more established Modernbill or WHMAP if you are a CPanel only host.

Can't say I agree. We tried to use MB5 and quite frankly it was not working well at all. We wound up selling it. As for WHMAP, we're still using v2, but only for the time being as we're moving to WHMCS. WHMAP v3 was a disappointment, and there has been some question lately as to whether or not it's here for the long run. Go read thier forum. Riddled with unhandled spam and clients complaining about serious lack of development. Kind of worrisome.

IH-Rameen

10-03-2007, 07:39 AM

WHMCS and AWBS seem to be the only mainstream billing systems that are being updated on a regular basis to keep up with growing user demands.

CloudSolutions

10-03-2007, 08:02 AM

I would say, At the moment MB may have more options/tools since its much older and more developed product,But WHMCs moves in giant steps forward and my guess, WHMCs will beat MB pretty soon.

That's only my opinion :)

MikHo

10-03-2007, 03:51 PM

As I have moved thru alot of different programs (not only in the hosting business) there is no promises that old should be better. I myself has prefer WHMCS before ModernBill.
And I would not call it poor :)

cbtrussell

10-03-2007, 11:25 PM

Are you serious?!? You can't email customers from V5 MB???Hi Tina,

Dead serious. Try to find an email function in the v5 demo. Related threads on their own forum:

http://www.modernsupport.net/forums/showthread.php?t=25486&highlight=email

http://www.modernsupport.net/forums/showthread.php?t=27879&highlight=email

It's really quite puzzling how quiet MB has been this year. It's almost like they're not even trying anymore... ?

Still desperately seeking a decent alternative that meets our standards. It shouldn't be this hard.

Brandon

TonyB

10-04-2007, 05:18 PM

Well the way I see it no system is perfect and I've used quite a few of them n various hosting businesses.

Used WHMAP for a while found features that were really needed missing and also had some strangeness when it comes to some things.

Modernbill had several bugs nothing show stopper but over time they became ever increasingly annoying. Also with v4 anyways the lack of updates making it seem like there is no real fixes.

WHMCS has some weird quirks in it self from what I've found. Lots of praise but using it I've found several things that really I think could have been done much better. Thus causing some really weird results if you are new to the system.

NosfeR

10-06-2007, 08:55 AM

whmcs, is newer than modernbill. Modernbill was used by a lot of large companies but now they are using own panels.

hosteur

10-06-2007, 09:02 AM

Yeah, when you grow enough and have your own staff and skill, you will code your own software to meet your need...

NosfeR

10-06-2007, 09:07 AM

yes, layeredtech.com is a good example :P

orlando_myers

10-17-2007, 01:35 PM

Hi Tina,

Dead serious. Try to find an email function in the v5 demo. Related threads on their own forum:

http://www.modernsupport.net/forums/showthread.php?t=25486&highlight=email

http://www.modernsupport.net/forums/showthread.php?t=27879&highlight=email

It's really quite puzzling how quiet MB has been this year. It's almost like they're not even trying anymore... ?

Still desperately seeking a decent alternative that meets our standards. It shouldn't be this hard.

Brandon

None of the above links work, but is it really true no email function? so how does customers get emails etc. Also will kayako enable the missing email functions?

The thing is whmcs is nice and i like the people there including the owner but it doesn't support ensim.