hi i would like to purchase a reseller account and i am thinking of choosing either hostgator or resellerzoom. any good opinions of which i should choose?

I am in europe so if i choose resellerzoom i could go with their uk/euro option.

thanks

Do you want to be able to oversell your disk space & bandwidth resources?

Reason I ask is that Hostgater doesn't allow overselling but resellerzoom does.

im not sure if this is a good thing from what ive read, although from my perspective its good of course if performance does not degrade. I was also attracted by rzooms uk server location, due to my being in europe, and the fact that they have end user support. on the other hand im not sure how they compare in other areas with hostgator, whom i have heard more about. So i would not like to choose rzoom blindly only because of their advertised features.

As you say overselling is good for you as long as you choose a host that doesn't oversell or at least pro-actively monitors their servers for increased load, etc.

Recently there have been a few negative posts about resellerzoom, but before that I have heard nothing but good reports about them, although the same could be said about Hostgater and most other hosts for that matter. :)

ok that's fine, ill wait to see if some other rzoom users have anything to say then. could u point me to the negative posts? thanks

best bet is just do a search for resellerzoom and also check out this thread http://www.webhostingtalk.com/showthread.php?t=631105

http://www.webhostingtalk.com/search.php and search for the company name. Choose the "search titles only" option and you'll get a more focused set of results (at the expense of comprehensiveness of course).

There should be plenty to read, but do read threads thoroughly, as the beginning may be deceiving. The host's side of the story often changes a lot.

I have been with RZ for almost 3 years now and I am on one of their UK-servers since a year. I have enjoyed their service sofar and the UK-server has performed very well.

The only major problem I had was when a couple of monts ago their datacenter changed the IP's overnight but that was not something Resellerzoom was responsible for.

Just as ldcdc says: read as much about both companies as you can here on WHT and make up your mind.

Since both companies have a "30 Day Money Back Guarantee" you can try them out and see which one suits you the best.

Good luck!

Having been with both I can safley answer this question. :)...or I can talk for a bit of a while and leave you without a sure way to go lol.

I used to be on the hostgator's smallest reseller for $25 a month. I had a few websites on this, the odd bit of DOS abuse and things like that, but just sort of unfortuante unwanted traffic.

They had to suspend my service a few times, and they were very proffesional during all this time. This was due to my high server load due to certain websites.

I then decided to find a new host, and move all my sites to it. I found resellerzoom and thought their support for your clients was a good idea for if I was to sell webhosting. Being based in the UK I was going to buy their cheapest reseller one (about $6 a month) and then move to one of those at a later date. However, I haven't had any complaints about server load, etc, from them so I have stuck with them.

No major problems (touch wood). MIght of had the odd downtime but i've not noticed and no complaints really stand out.

Hostgator is a lot faster at responding to emails (but for about $20 more I would expect so). With my package I can't get live support, but I'm not really that bothered. I only need to get support when things go wrong with their service and it hasn't so far.

If I had to start again I would probably use resellerzoom due to the big decrease in price of the service for about the same standard.

I would recommend both to you though. Not sure if anything i've said has made sense but whatever lol.

djbase16,

Have you got an email address or anything I could contact you on? I have some information that may be of use to you, being from the UK myself.

Scott

rh-scott: yes, how can i send you my address in private? tnx

You need 1 more post to be able to send him personal messages: http://www.webhostingtalk.com/member.php?u=170412

Being a moderator, I must remind you though the complete rule:

You must make five (5) posts before utilizing the PM and system e-mail features or viewing member profile information. If you choose to make meaningless posts to circumvent this restriction, your account will be disabled.

i have 5 posts but still dont know how i can send a pm

Click on the username you want to contact. Click "Send a private message to username".

I have been with resellerzoom for 2 years now and everything was good until about a month ago. I have had a lot of outages so I am here looking for a new host. :(

just my 2 cents, I currently use hostgator and overall am pleased with the service.

When i did have a problem that took about 48 hours to get fixed (partly the fault of my client mind you) i looked around and thought RZ looked attractive. So I decided to initiate an only chat request with them to ask a very simple question.... they could not answer it and basically didn't even seem to understand it. This essentially halted my search for a new host. If they can't answer a very basic question, how can I expect them to provide good support to my end users?? I got the feeling the support was outsourced to india. (not that I have anything against india, just that there can be a language barrier and cause problems when asking for support)

hth

just my 2 cents, I currently use hostgator and overall am pleased with the service.

When i did have a problem that took about 48 hours to get fixed (partly the fault of my client mind you) i looked around and thought RZ looked attractive. So I decided to initiate an only chat request with them to ask a very simple question.... they could not answer it and basically didn't even seem to understand it. This essentially halted my search for a new host. If they can't answer a very basic question, how can I expect them to provide good support to my end users?? I got the feeling the support was outsourced to india. (not that I have anything against india, just that there can be a language barrier and cause problems when asking for support)

hth
Sorry but I need to butt in to clarify things slightly.
* Our Support department is certainly not Outsourced, however we do have a few staff members located in India.
* Support will not assist anyone over Livechat until the client verifies him/herself.
This is company policy. All sales and basic company questions need to be directed over to our Sales, available over Livechat.

I am extremely curious to see how exactly this Livechat session was handled.
If possible, please contact me via PM or Email regarding the Livechat session - at the very least the staff member should have directed you over to our Sales department.

this was a few months ago so no idea who the rep was and doublt your records go back that fare. ... regardless i a gree they should have transferred me if they could not answer thw question but basically just stumbled and never really understood. I can not actually remember what I asked now, but i do remember it was a very stragith forward question, nothing complicated.

next I was not a customer so therefore no verification possible...

I was basically testing out the support. The result I got was so poor (and granted you have these policies but this was my first impression of your service and it was not a good one).

hth

I don't like Hostgator at all. I would suggest to stay away.

I had one of their reseller accounts and it shut me out when I was adding my hosting accounts saying it had reached its limit. The fact is I hadn't even uploaded a single file, so my account wasn't actually using any space or bandwidth - space and bandwidth I HAD PAID TO USE!!!!

Hostgator make you pay for space and bandwidth you invent in your hosting plans, nothing to do with how much space and bandwidth you actually use.

There is something fundamentally unethical about this. Yes, I know many will disagree but I just can't help feeling its not right to charge resellers to use x amount of space and x amount of bandwidth then not allowing them to actually use any of it.

Anyway, I switched to Reseller Zoom and noticed the HD% usage was less than half that of the hostgator server. And the great thing about RZ is they base the space and bandwidth usage on what your accounts actually use, so you are not shut out unless you actually use all of what you pay for. With RZ you get to use what you pay for. This means the RZ product helps you make more money than the Hostgator product and from my own experience has a lot less accounts on a given server.

The argument that overloading occurs when overselling is allowed may be true of some hosts but if anyone was leveling this at RZ then its utter rubbish. I have the HDD utilisation figures from the WHM I was on with Hostgator and the WHM I moved to from RZ both I've have seen with my own eyes.

I now have quite a number of reseller accounts with RZ. Budget, Advanced and Failover and the service for near two years has been faultless and I am not shy about singing RZ's praises in these forums either.

However (now comes the bad part) over this last month all my Failover reseller accounts are going through continuous and very painful outages. While my Budget and Advanced reseller accounts continue to carry on no matter what, I feel something has happened within this last month that is creating havoc for their Failover system.

Their support is excellent, always quick to answer no matter what time of day or night (I'm in Tasmania). The reason given for these outages is always the data-centre. I have no cause to disbelieve them but you think if the data-centre was failing so miserably and so often they'd look at re-locating. It is something they need to address very very quickly.

So going right back to answering the origianl post, I'd suggest one of the advanced reseller accounts from RZ.

Cheers

thanks for all the advice, it seems my choice has now shifted to either rz or hostnine which also seem impressive

hmm, I'm looking at rzoom also. Particularly because I'm looking for a VERY stable host with redundant backup.

Someone pointed me to failover hosting plan, which I know Rzoom has. But the mention of failure with their Failover plan, if failover plan do fail, what make it different from other advanced/ UK plan?

Jumbuck, of all rzoom plan, which do you recommend?

There is something fundamentally unethical about this.Fundamentally unethical? I don't know about that. It's good not to deal in absolutes so hastily.

For example, some would argue that it is unethical to sell space and bandwidth that you don't have on hand. Some would even say fundamentally unethical. I don't agree with that position, but I don't agree with your post either.

Overselling enabled is not a "must" feature, that hosts are obligated to offer. If your business model requires it, you should make sure it is provided.

Fundamentally unethical? I don't know about that. It's good not to deal in absolutes so hastily.

For example, some would argue that it is unethical to sell space and bandwidth that you don't have on hand. Some would even say fundamentally unethical. I don't agree with that position, but I don't agree with your post either.


Have you ever heard of an broadband connection provider cancelling your internet connection because your computer is capable of using more than the bandwidth you have paid for????

No. Because if they did it would be illegal.

Fact is a broadband providers base your usage on what you use, overusage can only occur if you over OVER USE your paid bandwidth. But for some reason in the hosting industry its OK for hosts to get you to pay for what space and bandwidth you invent in your hosting plans, no matter whether you actually use it or not.

This is what I meant. Its only my opinion and I know this is a hotly debated topic, but after being with Hostgator then going to Reseller Zoom I now have an opinion on the subject based on actual experience and this is why I think this practice is grossly unethical.

Cheers

Have you ever heard of an broadband connection provider cancelling your internet connection because your computer is capable of using more than the bandwidth you have paid for????Yes. I have a connection advertised as "unlimited", but if I use more than x in a given month, they will throttle the connection speed. Before you ask why I went for "unlimited", there isn't much choice where I live. Good thing that the service is actually quite good.

what about hostnine vs resellerzoom then?

Hey ldcdc,

I see on your website you list Hostgator as an "honest host". You got to be me kidding right???

Cheers

im thinking of going to hostnine as they have 99.9% uptime guarantee + 50% off so that would mean significant savings if i get a one year deal. other specs seem to be similar to rz except for lacking end user support. any other advice?

You got to be me kidding right???That doesn't have something to do with the issue I disagreed with you on. I did not discuss a host, as HG isn't alone in not allowing overselling on reseller accounts, I discussed a practice. You criticised that practice, not their service. If you'd have said that you experienced downtime etc., there would be nothing I could dispute about that.

You've said your piece; I've said mine. I hope there's enough in this exchange of replies for anyone to reach a conclusion on his/her own. :)

Jumbuck did you have any problems with our support? If so what is your ticket number? We don't allow overselling and never said we did. I honestly believe it's not a sustainable model long term when it comes to reseller packages. We won't know if I'm right or not for a few more years since the whole industry is to young to tell.

Sure there's a very good chance I could be wrong, but that wasn't a gamble I wanted to take with hostgator.

Jumbuck did you have any problems with our support? If so what is your ticket number? We don't allow overselling and never said we did. I honestly believe it's not a sustainable model long term when it comes to reseller packages. We won't know if I'm right or not for a few more years since the whole industry is to young to tell.

Sure there's a very good chance I could be wrong, but that wasn't a gamble I wanted to take with hostgator.

I hope this is not seen as taking over the thread from the OP but since there is a question directed at me I hope I am permitted to reply.

Thank you Hostgator for your reply.

I don't understand, how could it not possibly be sustainable?

Cheers

When you oversell that means more customers per server and higher costs to keep everything running. If everyone used what you sold them anyone would go out of business that is overselling.