Our team of trained Windows support professionals are now providing live chat and ticket technical end user support for Windows 2000/2003 Helm and Plesk servers.

Support tickets and live chats are purchased on a monthly basis, at $3.75/ticket and $3.25/chat. A Kayako eSupport license is required for ticket support and can be provided under the Windows Per-Ticket support plan. A LivePerson or Timpani license is required to facilitate live chat support.

Ticket support may be purchased separately from live chat support, however live chat support must be purchased in tandem with ticket support.

Details of the Per-Ticket support plan may be reviewed at:
http://www.touchsupport.com/outsourc...rt-support.php

and details of the Live Chat support plan may be reviewed at: http://www.touchsupport.com/outsourc...-live-chat.php

Technical support is offered for all Level 1 and Level 2 support issues, with Level 3 issues being escalated to the client's administration desk. All support is offered 24/7/365. Our Windows technicians are available to our clients by email, or by phone in emergencies.

Currently we are offering a minimum monthly billing of only $150.00. This is reduced from our normal $300.00 minimum monthly billing.

For additional questions or any type of help whatsoever, please contact me at:

1-888-458-6824 Ext. #3
sales@touchsupport.com <mailto: sales@touchsupport.com>
or
AIM: TSGradyR

Hi,

1. Do you offer any package for Windows server management like Platinum Server Management does for Linux ?

2. In some of your packages you mention something about kayako e-support license to be purchased ... why do we have to purchase that license ?


Thanks.

Hi,

Thank you for considering Touch Support.

We will be opening our Windows server administration department in early 2008.

If you would like I can put you on our Windows notification list and let you know the instant that we are offering that service.

We do offer Linux server management plans. You can visit them at:http://touchsupport.com/outsourced-support-server-admin.php

We do need for our end user technical support clients to purchase the Kayako eSupport software to use as the helpdesk for ticket support.

Thank you again for considering us.

I'll stick a good word in for these guys, all I can say is AMAZING! worth every penny!