is VDI data center down ?

any news about that ?

Yep, it's down. Has been for about 2 hours now. Luckily we only have one box there.

redundancy my ass, i am getting the hell out of there as soon as i find a better deal.

hrm. i thought they had multiple feeds and were using BGP4 ??

they are a bunch of liars

They reported a faulty masterswitch. Why the hell they don't have a backup, or one sitting on the shelf waiting to go, I don't know...

Matt

does that mean I have to wait for them to get one at compusa to have my server up? that is absurb

any info when is going back?.. 2 servers down

:bawling: :bawling: :bawling:

Did they every get an additional line other than Level 3?

Its now ATT, Level3 and Cogent I believe. Not much good having redundant lines if you don't have redundant hardware though.

They are now waiting for Fedex to bring them a new power supply for the master switch.

Are you talking about a APC MasterSwitch or a Network Switch?

Main network switch. My bad for not leaving a space.

:) I was wonder and was going to say "just plug the darn thing direct into the wall". Sorry the hear everyone is having problems, hope it's fixed soon!

Hello,

I just talked to someone (???) at VDI. They claim about 1 hour until the part arrives and then they need to make some kind of modification :smash: to it .. :bawling:

Downs always hurt .. but to say the truth this is the first noticed down since 4 or 5 months.

so if VDI can backup the connection now then they are still better than a lot of other data centers

i know what will happend to me when my site back up again :(

but i still prefer VDI

tick... tock... tick... tock, 7 hours and counting.

Now they have a new switch coming ( power supply did not fix the old one) and it should be 1 -1.5 MORE hours..I bet Nocster/rackshack is seeing a flood of orders.

How many threads have you seen complaining about the reliability of VDI over the last 6 months? The reason for that is they have been rock solid ever since that OC-12 went up. For people to jump ship because of one piece of hardware breaking would be kinda silly, it is not a recurring thing... especially if they were to jump to a ship that has people reporting problems with it constantly. I'm sure they'll have things back up and running smoothly shortly. Keep in mind that when they are up which is well over 99.5% of the time, they have one of the fastest connections you will come across on the east coast.

-Brendan

You would think they would learn something each time they have an outage. By this point in their NOC's maturity they should be fully redundant at this point.

I am glad I escaped from the VDI noc about 9 months ago. I ran into similar issues with their lack of redundancy and they kept claiming they had it all fixed all while I painfully found each time it was not fixed or there was new story. For the longest time they only had a single Verizion access pipe that was failing, wonder if they ever got diverse access pipe into their building?

Sorry to hear about all of your troubles, good luck to those planning to find a new home, I sure am glad I did :)

They have an OC-12 pipe with 3 carriers running over it I believe.

-Brendan

Great... but with only one switch and one pipe that doesn't do anyone any good. They need multiple pipes with multiple, redundant core routers.

I tend to agree with you. I've been there for about 7 months and I've been happy, zero server downtime and limited network slowdowns/downtime. But there are some people that move from one host to another as often as they change {pick item of clothing} , they will be looking to move after this.

Originally posted by HRBrendan
How many threads have you seen complaining about the reliability of VDI over the last 6 months? The reason for that is they have been rock solid ever since that OC-12 went up. For people to jump ship because of one piece of hardware breaking would be kinda silly, it is not a recurring thing... especially if they were to jump to a ship that has people reporting problems with it constantly. I'm sure they'll have things back up and running smoothly shortly. Keep in mind that when they are up which is well over 99.5% of the time, they have one of the fastest connections you will come across on the east coast.

-Brendan

Originally posted by HRBrendan
They have an OC-12 pipe with 3 carriers running over it I believe.

-Brendan

The OC12 is great if they have some other access to the building or provider redundancy other than the single OC-12.

They used to have only a single Verizion OC-3 access pipe which Verzion handed portions of off to their ISP's as I recall. This made them single threaded between Verizon and their NOC.

When I had a server there this single access pipe had a few failures and I thought VDI had promised some access redundancy between their building and their ISP.

All i wanna say this sucks :bawling: :crap:

Lines of that capacity almost never are the cause of the problem with downtime occurs. I'd be curious to see what of the mid-size facilities have redundant loops as well as providers. Many areas do not have multiple teleco's that are willing or able to provide loops that large. To leave a place that is willing to bend over backwards for you over something like a switch failure, is not worth it in the long run.

-Brendan

I bet they aren't the only one that doesn't have a spare switch on hand.

Did they say it was their main ethernet switch? Or, their ATM core switch? Cause, if that's the case, it's no small piece of hardware.

looks like they're back up.

Hmm, I can ping and tracert to www.vdi.net just fine. But, I can't the website to load. Also, my trace goes over Cogent.

Still look to be some IP routing issues.

Same issues here, they may be up but for me it's useless


Originally posted by JTY
Hmm, I can ping and tracert to www.vdi.net just fine. But, I can't the website to load. Also, my trace goes over Cogent.

They will be down again for a few minutes while they bring up the 2 other lines.

MAtt

Ahhhh...much better now...**fingers crossed**

VDI information release

Sometime during 7:30 – 8:00 Sunday morning our Extreme Gig E Switch power supplies burnt up in the Newark Tele-house. Extreme said it would take 48 hours to replace the switch, due the nature of the business we all know that is unacceptable. The most challenging issue was it was Sunday, no businesses or support centers were open.

The staff spent 1 hour or so locating a replacement, found one 1 hours away in west New Jersey, made arrangements and it was delivered. Special thanks to all those who helped tracked down the hardware on a Sunday, was like a needle in a haystack

I have spoken to a few of those who post negative responses, let me make this clear to those who truly don’t understand, all that was involved went very much out of their to get this up as fast as possible, all employees answered the phone and informed as much information as possible to let people know what going on. In closing, support the company that have gone out of their way to get problems resolved as quick as possible is the company you keep. You pass that along to all your clients, true business people will understand.

William Jensen

VDI is the best ......

VDI - what is thir URL?

VDI.net :D