Dear Web Hosts,

Some time ago i purchased a product called "ServeraSuite" from a developer on here called ANNMark.

The support is terrible and it cant seem to get hold of him.

I really dont like having to write these threads but something must be done about it.

The software is well buggy. It wont connect to the server and reboot nor can i get detailed stat reports.

Ive tested the application on 10 other computers in our offices but the same everytime.

We also contacted our ISP and they said that they were not blocking any requests and they can only think that the software is buggy.

With this serveral support tickets have gone unanswered.

I DO NOT RECOMMEND THIS SOFTWARE AND RECOMEND OTHERS NOW TO PURCHASE THIS SOFTWARE!

Dom

The member's username is ANMMARK, and before you go too far with this, have you tried contacting him via WHT? He still keeps a reasonably active presence here, and perhaps a private message will get everything sorted for you. :)

The member's username is ANMMARK, and before you go too far with this, have you tried contacting him via WHT? He still keeps a reasonably active presence here, and perhaps a private message will get everything sorted for you. :)


No offence but if i can get him through the proper channels then were can i get him.

Private Messages can be ignored just like Support tickets.

Ive already tried to solve this for months all with no reply.

If i dont get a reply today i will be filing a claim against him with paypal.

Im not the only member who is having problems with him.

Check the premium members area.

Dom

No offence but if i can get him through the proper channels then were can i get him.If you only try one channel, and if perhaps there's something faulty in that one channel, it might pay to try a second one ;)

We know for certain the Private Message function on WHT is operating properly. What's the harm in trying, right?

Im not the only member who is having problems with him.I'm aware there are issues, but this thread is about one issue that you're having with him. I'm just trying to help you get through this one issue :)

I have no feelings one way or another about Mark from a professional standpoint. I have zero experience with him. I would have given the same response to you if it was any member!

I have also used their software for may be few minutes. Its too buggy, not worth spending :)

I had Intellodesk at one point and support simply wasn't there. Get another piece of software if you need something supported.

please tell me VT6,

Any software is better at the moment.

Dom

I'm in the same boat as GBHosts, I purchased the software and told Mark of the bugs. He said that they are constantly updating the software and it'll be fixed in a week..

This was around two months ago, I've also submitted another ticket and had no response.

Very unprofessional IMO and I also urge people not to buy any of the software.

please tell me VT6,

Any software is better at the moment.

Dom

For monitoring I'd recommend Point North Networks, it can't do restarts etc though.

And still no answer from ANMMark.

Ive tried every channel now.

I just give up.
Maybe im better off taking a :hammer: to the software and removing it from my system because i really dont think its going to work any time soon.

Dom

And still no answer.

I do recommend that no one does deals with this person.

The support is hopeless.

I will now be going to file a paypal complaint and i will be writing to his datacente about the fraud that is happening through his website / server.

Regards,

Dominic Quick

we used this software for a bit and had the same issues. To be fair, they did respond and looked into the non connecting problem, although we were told it wasnt an issue with serverasuite.

Yup.

For mine, it couldn't even connect to the license server.

I've tried the demo version few weeks ago.
I add my servers to the server list but this software just won't connect to the server.
SSH Error or something similar.
Tried everything I can think of to fix this problem but ended up not being able to make this software work.
This maybe caused by a limitation to the demo but it says 15 Full Feature Trial so I seriously doubt it.

I've tried the demo version few weeks ago.
I add my servers to the server list but this software just won't connect to the server.
SSH Error or something similar.
Tried everything I can think of to fix this problem but ended up not being able to make this software work.
This maybe caused by a limitation to the demo but it says 15 Full Feature Trial so I seriously doubt it.


We purchased the full edition and its still comes up with the problem. So it seems that the function doesnt work entirely.

Dom :)

Was it the same problem?
This server monitoring tool seems like it doesn't work at all.
I mean, why can I connect to the server's SSH with Putty but this software can't?
Very weird... I tried forcing SSH 1 and 2 via sshd_config but that didn't work either.

Well thats the thing.

Ive tried everything there is but nothing.

ANMMark has told me its something to do with my computer or the security of it.

Im finding this very hard to believe as its been happening to everyone else.

1 - My computer doesnt have security

2 - Ive done a fresh installation of windows xp with just the .Net 2 framework installed.

3 - It will monitor the servers but will not allow me to reboot anything. (My Reason for purchasing the software.

4 - I contacted AOL my ISP and they said that there was nothing from stopping me to connect to it via the software.

5 - I had a computer software repair wizard call round to our office and he said its definatly the software and not the computer or the connection to the internet.

I have tried everything.

Im actually thinking why he hasnt come in to comment?

Dom

I think my problem is separate.

.Net Applications for some reason can't access the Internet somehow.
I have no Firewall (unless you count Windows Firewall) and .NET applications like Kayako's Live Chat tools (and other similar tools) just can't connect.

I have Kaspersky Firewall on my computer but it won't work even after I disable the firewall.
Maybe it's an issue with .NET Framework like tsj5j said.

Well i sent a support ticket last week. Nothing recieved Back!

PayPal wont let me open a dispute for the software because PayPal belive that its not appropriate for the software i purchased.

All im left with is a piece of software that i cannot use.

I think all thats left to do is sell of his eBizLegal until i get what i paid back!

That may contravene his EULA but either way i will get my money back.

Dom

Dom just give up. The whole project is a waste, he builds the software. Releases it and then walks away with his hands full. He oepend IntelloDesk and it was in development and then it stoped. Their isn't even an update for the current version of Intello with the new mysql update so now I have this product and can't even use it because I have a higher version. Why not try sending a one last notice asking for a refund because obviously if the product doesn't work properly and you keep getting blamed "Well it works for us, you might wanna fix your computer ol' chap" response then you need to do something about it because it isn't a fair sale. If he sells and claims the product works and so and so then it should work otherwise get a chargeback.

Im not one to give up.

I wasnt born to be nice :D

Ill see if i can sell his eBizLegal as that came free with the software.

hehehe.

Dom

Im not one to give up.

I wasnt born to be nice :D

Ill see if i can sell his eBizLegal as that came free with the software.

hehehe.

Dom

Honestly the concept is quite nice, but it's done poorly by a developer who has his hands full.

In his $10 per logo thread, mis-deliveries, forgetting orders and extended delivery time is extremely common.

Im not one to give up.

You and me both but I am saying their isn't much you can do if you tried every channel of contact for this guy about the product. You only thing is to sit and play the waiting game. After a few months you come to think to yourself if waiting is the right choice. Get your money back.

I'm kind of surprised he hasn't tried coming into this thread and defend himself (Mark).

I'm kind of surprised he hasn't tried coming into this thread and defend himself (Mark).


I really wouldnt like to brand him a con-artist as it would make me look bad but its turning out that way.

The reason he hasnt come in to respond is because he knows we are correct in saying the software doesnt work fully.

Either way i will get my revenge one way or another.

Its like a 1 man company. Personally i wont work with 1 person companies as i have found most of them to disappear.

There are a couple of 1 man companies that i do trust on here but its hard to differentiate from the rest.

Dom

Yeah he probably knows about the software not working...

From researching the Internet, it appears that it has great ratings. I can not speak for the support though. Good Luck.

Don't waste your money on Marks products, as sad as it is to say. I paid him $1400 for custom project 1yr ago now and havent' heard a word from him he has walked away with my money, ignored everything I have emailed and my next step with him will have to be through my lawyer which i think is ridiculous. He is happy to take your money but that's about it. Just be careful if you decide to purchase his products as good odds are your not going to get support or anything more then that.

William Wilson

Don't waste your money on Marks products, as sad as it is to say. I paid him $1400 for custom project 1yr ago now and havent' heard a word from him he has walked away with my money, ignored everything I have emailed and my next step with him will have to be through my lawyer which i think is ridiculous. He is happy to take your money but that's about it. Just be careful if you decide to purchase his products as good odds are your not going to get support or anything more then that.

William Wilson

Thanks for the warning.

Seems that he is a con-man.

Dom

Seems like he should have has WHT account banned. People like this should not be tolerated.

I agree.

I submitted a ticket right after purchasing it, telling him that it didn't work and I was told that it failed because my server required a SSH key at login and this was not supported.
I asked when it would be fixed and he gave me a date two weeks from purchase... That was months ago and no updates have been released.

Hey dan,

What monitoring software do you now use?

Dom

A mixture of Status2k and Nagios installed onto a home server.

Its nice to have a desktop app, but for real monitoring its better to have something more reliable.

Seems like he should have has WHT account banned. People like this should not be tolerated.

That's foolish!

There are plenty of satisfied clients of Mark and AvidInteractive on WHT. Just because there are a handful of unhappy users, doesn't mean someone should be banned...

That's foolish!

There are plenty of satisfied clients of Mark and AvidInteractive on WHT. Just because there are a handful of unhappy users, doesn't mean someone should be banned...
I will have to disagree with you on that one.

If he cannot support his customers then he doesn't have time or the right to sell on here until he cleans up his act in my honest opinion.

Why take on such a heavy work load then disappear into the night.

Check this image out of when he was last active on his forums:

http://www.stealth-upload.com/stealth/images/GBHosts/anmmark.png

He couldve at least answered my support tickets!

Dom

Why take on such a heavy work load then disappear into the night.


Perhaps he did take on more than he could chew, especially with the logo offer, but WHT has absolutely no right in reprimanding him for how he chooses to do business.

... of course, WHT can ban anyone for any reason, but that doesn't make it right. If the moderators went around banning everyone who wronged a dozen or so people, there would be plenty of respected companies and individuals given the boot.

Edit:
I'm not trying to be a Mark / avidInteractive fan boy, I actually found IntelloDesk to not be up to my standards, but I know Mark has plenty more satisfied clients than unhappy clients. I just strongly believe that WHT should not intervene in these kind of disputes.

Perhaps he did take on more than he could chew, especially with the logo offer, but WHT has absolutely no right in reprimanding him for how he chooses to do business.

... of course, WHT can ban anyone for any reason, but that doesn't make it right. If the moderators went around banning everyone who wronged a dozen or so people, there would be plenty of respected companies and individuals given the boot.

Edit:
I'm not trying to be a Mark / avidInteractive fan boy, I actually found IntelloDesk to not be up to my standards, but I know Mark has plenty more satisfied clients than unhappy clients.

If his clients here are constantly receiving something not up to standards then not receive a reply after that, it can be considered borderline scamming.

If a member were found to be intentionally cheating members, that may be actionable. That doesn't seem to be the case here, just that the software has some problems that don't seem to be getting fixed. If a member were found to be repeatedly unable to deliver on something they were selling, they might have their privilege to advertise that product/service on WHT removed.

Banning? Only as a last resort, and only for blatant theft or something of that nature. I'd suggest that the fact that Mark hasn't posted in this thread (something he normally does when his products are discussed) may be significant, and he may be very busy, or away from the office. Patience might be worth a try. ;)

If his clients here are constantly receiving something not up to standards then not receive a reply after that, it can be considered borderline scamming.

Most of the people complaining about Mark (in the logo thread) are the same people, over and over. I stopped following those threads a while ago, so I don't know if there has been an increase in new complaints or not...

To be fair, I also had communication issues with Mark but I do not believe they were intentional. I completely agree with everyone regarding his lack of communication, but I wouldn't go as far as some people by calling him a scammer.

Hello Everyone. First before everyone gets wild ideas about why I didn't respond to this thread, allow me to clear it up.

I did not know about this thread, until this very moment. I have become far too busy actually doing my job of updating software, and working on final new logo orders to search for mention of our products every day at WHT.

Now to respond to GBHosts. Please note that the diagnosis of YOUR issue was that it was an issue with your personal desktop machine for the following reasons:

1. You gave us server information for us to test and replicate the problem.
2. We were unable to replicate the problem, and even provided a screenshot that Servera was able to connect and perform the functions you desired, from our desktop machines.
3. Without the ability to replicate the issue, how would one expect us to fix the issue?

tsj5j, as I recall, your issue was remedied shortly after you announced it in the last ServeraSuite thread. You stated publicly that it was anyway.

As for igy (William/CPSkins)...
Please don't forget to mention how you strung us around for a year, each time a payment was due from you while we were actively working on your software, you would conveniently avoid us. This occurred to the point that when I would catch you on AIM, we would talk for an hour about other things, but when payment was brought up or your project at all, you would suddenly stop responding and vanish (by the way we're not the only company who has experienced this with you, and we were warned about you AFTER taking on your project). In fact for almost 6 months I couldn't reach you at all. Your last payment was made, and we tried to contact you after the engine of your software was done to get access to your server to begin uploading and working out the full mysql database schema. We never received a response to it. At first I excused this to the fact that you were getting married, but then still never received a reply long after that fact. When I did get an email from you, it was you basically telling me that you were tired of waiting, and wanted a partial refund. Keep in mind again, the year that you kept us waiting on payments, information from you, etc etc.

Dan_EZPZ, we have outlined the issue for you, and confirmed it. Your server requires a private key, which is not currently supported by ServeraSuite. It will be included in the next release however. I know you were told that the release referred to, would be in a few weeks from the time you experienced the issue. However, I urge you to keep in mind that software development is not an instant thing. Each feature needs to be tested. When a new feature is added, it has to be tested, and many time reworked to work most efficiently.

Now onto Frimon86 in regards to a new version of IntelloDesk. As a member of the AI forums, you know full well that what you said is completely inaccurate. In fact a live beta demo of the new version of IntelloDesk is linked to from our forum, and a more recent post from myself openly stated that there were delays, but IDv2 will be used as our own helpdesk shortly, after final email piping adjustment are made (this was only a few days back).

We had also sent out a blanket email, that support would be a little slower on the software products, while 1. we updated our helpdesk, and 2. Due to an active member of our staff no longer being employed by AI.

The thing to keep in mind with ServeraSuite is that rebooting and restarting services and servers is not a feature that will work for everyone. We outline this on our website and the product's page. The reason for this is that the server must meet certain requirements to allow ServeraSuite to perform these functions. Most servers already have the particular setup needed, while a minority do not. We are working to bridge the gap with these requirements so they do not stand in the way as much as they do now, but that is a time consuming thing. We not only need to think of ServeraSuite functionality, but also each customer's server security. If anyone who thinks that this should be a fast process, and can do the job properly with those two things plus testing in mind, in a day, please let us know as we'll hire you on the spot.

Please do keep in mind that we offer trial versions of all of our software. First, if we were trying to scam people, there would be no need to allow you to try the software first. Most importantly, if the trial doesn't work for you, and you're not willing to let us know that the trial is not working for you, why on earth would you purchase the software?!

It's a simple calculation really. Use the trials that we have made available since day 1. If the software trial is not working for you, let us know so that we can look into it, or simply just don't purchase.

We have always made these trials available, and we do not force anyone to buy before trying.

ServeraSuite is in infancy as far as products are concerned. It is still v1. It will only get better with consumer input.

The software will never grow or get better when threads like these are all too willingly posted, and in many cases long after the OP has been notified of the problem. In this case for GBHosts, the software was tested with your server credentials from 13 different machines in our office (all worked fine), and then tested remotely from machines in our network outside of our office (also all worked fine). We were unable to replicate your problem, and as such can't do much to fix it. You were told this loooooooong before you posted this thread.

As for the statement of not being born to be nice. Unfortunately that appears to be the case with me as well, and as such, I should inform you that the only way to sell our software is with our permission. We provide V-Codes to verify the validity of each seller's authorization to sell. I should also point out that the free eBizLegal licenses that shipped with the ServeraSuite promotion are not eligible for sell (as they were free), and attempting to sell them anyway is not only a violation of the EULA, but also a violation of law, not to mention that the license will not be migrated to the new user without the V-Code.

Now to respond to GBHosts. Please note that the diagnosis of YOUR issue was that it was an issue with your personal desktop machine for the following reasons:

1. You gave us server information for us to test and replicate the problem.
2. We were unable to replicate the problem, and even provided a screenshot that Servera was able to connect and perform the functions you desired, from our desktop machines.
3. Without the ability to replicate the issue, how would one expect us to fix the issue?


If you can read from the start Mark you might find that i did say i called out a computer technician (Paid For and Impartial).

His report of your software was "That it was buggy as hell"

Since i wrote to you this morning i have also recieved an email from a Windows Developer who clearely stated that you cannot run SSHD Commands through a .NET FRAMEWORK Interface

At least say if the software doesnt work save your self some time and refund you customers starting with me:

For as long as i have to pay for this software i will continue to complain and knock around avidinteractive for shoody workmanship!

So please kindly send our refund and any others

PayPal ID - 8RF06608AV334010Y
Amount Paid $34.99

Please do refund it as its my legal right that if you dont to sell goods to the value of what you charged me.

As you mis-described a feature i really should think that you can clean it up Mark!

Dom

The fact that he was posting on WHT and not returning clients emails or PM's is what upset me. The quality of the actual product was not my concern. To me, communication is always more important than the actual products. Im not saying 24/7 access is needed, but anything beyond 72 hours in any industry IMHO is unprofessional.

Dan_EZPZ, we have outlined the issue for you, and confirmed it. Your server requires a private key, which is not currently supported by ServeraSuite. It will be included in the next release however. I know you were told that the release referred to, would be in a few weeks from the time you experienced the issue. However, I urge you to keep in mind that software development is not an instant thing. Each feature needs to be tested. When a new feature is added, it has to be tested, and many time reworked to work most efficiently.

Every server I've ever worked on has needed a private key. I have tested this on five servers with completely different setups and none of them worked.

I purchased the software on the 12th July, over two months ago, and was told that this would be fixed in two weeks..

Call Details
---------------------------------------
Response by......: Mark
Time.............: 07-17-2007 -06:26PM

Dan,

Private keys will be supported in the next build. We typically update Servera every week to every other week, sometimes sooner when an update is critical.


Since then, there has been one update but it did not fix the problem.

If you could get this sorted then i'd be happy, but somehow I dont think its coming.

If you can read from the start Mark you might find that i did say i called out a computer technician (Paid For and Impartial).

His report of your software was "That it was buggy as hell"

I have had to fix machines "repaired" by paid for and impartial technicians, not to mention the litter of horror stories on the net regarding hiring and paying for computer technicians who completely screw their customer's systems. So unfortunately, that statement doesn't mean much to me.


Since i wrote to you this morning i have also recieved an email from a Windows Developer who clearely stated that you cannot run SSHD Commands through a .NET FRAMEWORK Interface

Your "Windows Developer" is sadly and quite tremendously mistaken. not only is their statement completely wrong, but it can be proven wrong by the countless of ServeraSuite users who are having absolutely no problems running the software and utilizing the SSH features of the software, in addition to the fact that we provided you with screenshots directly showing the software restarting services on your machine.


Please do refund it as its my legal right that if you dont to sell goods to the value of what you charged me.

Under your assumption, you should be able to sell Microsoft Windows too then, correct?


The fact that he was posting on WHT and not returning clients emails or PM's is what upset me. The quality of the actual product was not my concern. To me, communication is always more important than the actual products. Im not saying 24/7 access is needed, but anything beyond 72 hours in any industry IMHO is unprofessional.

By all means provide us with your ticket ID and license number, and we'll look into whatever problem you may be having.

Every server I've ever worked on has needed a private key. I have tested this on five servers with completely different setups and none of them worked.

I purchased the software on the 12th July, over two months ago, and was told that this would be fixed in two weeks..

That is the issue. If every server you tried it on, requires a private key, then it won't work, as this is not coded into the current release of ServeraSuite atm.

This particular fix takes time to sort out, and while we have the basic functionality included in the current development build, this feature is not yet ready for release. This is also why there has not been another update to Servera as of yet. We're holding off until this feature is included and ready.

I just disabled private keys on two servers and it still doesnt work, I also noticed that one server that I was originally testing never had them enabled.

So - Whats the diagnosis now?

Please do refund it as its my legal right that if you dont to sell goods to the value of what you charged me.
Under your assumption, you should be able to sell Microsoft Windows too then, correct?
Mark, how do you equate asking for a refund for something a customer isn't happy with to being able to sell Windows?

Mark, how do you equate asking for a refund for something a customer isn't happy with to being able to sell Windows?

Roy, what he is saying is that since he is unhappy with the software, he is within his legal rights to sell it if we do not provide a refund. I was merely making a comparison using the same logic he was using, with another product. For example, he claims that the Servera software is "shoddy", and as such is within his legal rights to sell another application of our's (that he received FREE), to get his money back. I compared it to Windows, as countless people also find it "shoddy", and it's doubtful that MS would provide a refund for it, or grant him permission to sell Outlook Express to regain his money.


I just disabled private keys on two servers and it still doesnt work, I also noticed that one server that I was originally testing never had them enabled.

So - Whats the diagnosis now?

We will need to look into this Monday. In the meantime, if you could provide server information (privately), so that we can test it, it would be appreciated.

Roy, what he is saying is that since he is unhappy with the software, he is within his legal rights to sell it if we do not provide a refund.Isn't that normally the case? If they aren't happy, and you won't refund...why prevent the sale (if you are doing so, that is)?
For example, he claims that the Servera software is "shoddy", and as such is within his legal rights to sell another application of our's (that he received FREE), to get his money back.

I'd based my comment on what you'd quoted. Only on reading all of his posts did I find the one you're referring to:
http://www.webhostingtalk.com/showpost.php?p=4712431&postcount=22

Makes more sense in that context. Thanks.

I've sent Mark a PM with server details for testing. Will see what comes of it.

in addition to the fact that we provided you with screenshots directly showing the software restarting services on your machine.


Where are the screenshots mark as i havent recieved anything from you.

Not even a reply to my support ticket.

As a Gold Microsoft Partner i seriously doubt that my developer would be wrong as he is an approved MCSE, MCSA, A+, N+ and a Microsoft Certified Professional.


I have had to fix machines "repaired" by paid for and impartial technicians, not to mention the litter of horror stories on the net regarding hiring and paying for computer technicians who completely screw their customer's systems. So unfortunately, that statement doesn't mean much to me.


At the moment i have been using PC World to do all my business computer updates and diagnostic checks.

They have found nothing blocking the software in the means of any firewalls being enabled or internet protection modules.

As i pay just over $200 a month for a dedicated technician at my local store i seriously do NOT think they would tell me any different!

Since i wrote to you this morning i have also recieved an email from a Windows Developer who clearely stated that you cannot run SSHD Commands through a .NET FRAMEWORK Interface


I can not vouch for the software you are using. I do not know if it works or not. In fact I have never used the software.
I do know that your Windows developer is wrong. As a former Windows developer that has been experimenting with sending SSHD commands from a .Net Framework, I can tel you that it can be done. I do not know what your developer was thinking, it is not that hard.

At the moment i have been using PC World to do all my business computer updates and diagnostic checks.

I'm not too familiar with PC World (Being in Canada and all) but the thing about most computer chain stores, is that the technicians are (almost always) borderline morons with a few certificates that any other moron can get.

I don't know many professionals that consider the A+ or MCSE certificates to be worth anything of any real value. That might sound harsh, but these are very entry level certificates that everyone and their dog has.

As i pay just over $200 a month for a dedicated technician at my local store i seriously do NOT think they would tell me any different!

Just because they are charging you a substantial amount doesn't mean they are right. :)

Dan_EZPZ, from just a preliminary check (I have provided a screenshot), SSH connections are being made to obtain the server loads:

http://www.avidinteractive.com/images/dan_ezpz_screen.png

Well - It still doesn't work for me. Tried numerous different servers and 5 different PCs.

The paypal ID was 6J669981LV5441547 if you could issue a refund.

I too re-conducted the steps of Dan_EZPZ

It does'nt work.

In relation to my other post:

If i wanted to sell a microsoft product i would be able to with the COA. The COA Clearly states that i can re-sell any licenses i have with microsoft software!

In relation to ServeraSuite you are not giving us any help whatsoever so you are wrongfully holding onto our cash.

Heres a proposition for ya:

1 - Assist us in fixing the software

or

2 - Refund us people (It is our legal right to have a refund regardless of your Terms & Conditions)!

For those people who want to phone AvidInteractive here is the number : #8666228515

I will be phoning the number if no replies come and i will be going to paypal to escalate a claim!

Dom

Well - It still doesn't work for me. Tried numerous different servers and 5 different PCs.

The paypal ID was 6J669981LV5441547 if you could issue a refund.

First, we have a 30 day refund policy, and only on unactivated licenses. Second, the screenshot clearly shows that the software is functioning the way it should, and as such is NOT an issue with the software. While we will try to help you pinpoint the issue, but there is only so much we can do if we are unable to duplicate the problem. Our job is support our product, not your system.


If i wanted to sell a microsoft product i would be able to with the COA. The COA Clearly states that i can re-sell any licenses i have with microsoft software!

Perhaps you should read MS licensing a little more closely. Software bundled free with the purchase of other software from MS carries NFR/NFD licensing. These stand for "Not For Resell" / "Not For Distribution".

As for the telephone number, we have not provided phone support for a little under 3 years. As such, calling will be of no benefit.

Now here's a proposition for ya:
1. If you want us to help troubleshoot where the problem is...let us do it.

2. After 30 days you have no legal right to a refund, and you agreed to that term when you purchased.


In relation to ServeraSuite you are not giving us any help whatsoever so you are wrongfully holding onto our cash.

This is completely inaccurate, and I have in fact even offered assistance in this thread. I'll repeat however that it is NOT our job to troubleshoot your system, only our product.

First, we have a 30 day refund policy, and only on unactivated licenses. Second, the screenshot clearly shows that the software is functioning the way it should, and as such is NOT an issue with the software. While we will try to help you pinpoint the issue, but there is only so much we can do if we are unable to duplicate the problem. Our job is support our product, not your system.


Perhaps you should read MS licensing a little more closely. Software bundled free with the purchase of other software from MS carries NFR/NFD licensing. These stand for "Not For Resell" / "Not For Distribution".

As for the telephone number, we have not provided phone support for a little under 3 years. As such, calling will be of no benefit.

Now here's a proposition for ya:
1. If you want us to help troubleshoot where the problem is...let us do it.

2. After 30 days you have no legal right to a refund, and you agreed to that term when you purchased.


This is completely inaccurate, and I have in fact even offered assistance in this thread. I'll repeat however that it is NOT our job to troubleshoot your system, only our product.

I'm just curious. Since the software runs on the system, it is inevitable that system issues will be brought into the software. Isn't this part of software support, better known as "compatibility"? If you're going to write a software that breaks on quite a number of systems, then what's the point of distributing it?

I'm just curious. Since the software runs on the system, it is inevitable that system issues will be brought into the software. Isn't this part of software support, better known as "compatibility"? If you're going to write a software that breaks on quite a number of systems, then what's the point of distributing it?

We cannot predict a customer's system settings, and the software has worked properly for the majority of the customer base who has ordered it. You do not stop distribution for the minority. Instead, you try to determine why it is not working for the minority, and work on making it compatible for the minority. Of course this requires the minority to be cooperative, to be beneficial for themselves and others.

Then why most people reply here can't get his/her server to work with the software?
I tried few servers, from dedicated server to VPS.
I have few dedicated servers and one has ability to make VPS.
Tried using CentOS minimum, full and Debian minimum templates.
Out of 6 servers including very clean install VPS, none of them work!
What do you say to this?

Then why most people reply here can't get his/her server to work with the software?
I tried few servers, from dedicated server to VPS.
I have few dedicated servers and one has ability to make VPS.
Tried using CentOS minimum, full and Debian minimum templates.
Out of 6 servers including very clean install VPS, none of them work!
What do you say to this?

My point exactly.

Don't you think it's too many cases of "not working" to be a mere isolated case?

Then why most people reply here can't get his/her server to work with the software?
I tried few servers, from dedicated server to VPS.
I have few dedicated servers and one has ability to make VPS.
Tried using CentOS minimum, full and Debian minimum templates.
Out of 6 servers including very clean install VPS, none of them work!
What do you say to this?

Unfortunately, there's not much I can say to "they don't work". You've not provided any type of details in regards to the error you're receiving, your SSH setup, etc. Additionally, for reboots and restarts the user information you enter must have root level access, and be a direct login (NOT su). As for server loads, there is more than just the SSH method available, and we include it and document it.

Simply saying "It doesn't work" is not very helpful, and does not really allow for a response.


My point exactly.

Don't you think it's too many cases of "not working" to be a mere isolated case?

We have over 412 customers currently ACTIVELY using the software compared to the 4-5 that have posted here. You really consider 4-5 to be "too many"?

Now I will take into consideration that there may be others who have not posted here, that rebooting and restarting servers and services does not work for. However, we can see, and track that 412 customers have used and continue to use the software on a daily basis.

I've tried to be cooperative. I have no idea why this doesn't work..

Here's a rundown of things that I've tried.

Reinstalled Serverasuite
Uninstalled all versions of .NET Framework, rebooted, then reinstalled version 2.
Uninstalled version 2 and Installed version 3.

The login I am using is a root user, username, password and port are correct.

My live chat software relies on .NET Framework too and it functions just fine. So I really do not know what the problem is.

Any other ideas that I could try?

We have over 412 customers currently ACTIVELY using the software compared to the 4-5 that have posted here. You really consider 4-5 to be "too many"?

Now I will take into consideration that there may be others who have not posted here, that rebooting and restarting servers and services does not work for. However, we can see, and track that 412 customers have used and continue to use the software on a daily basis.


So your running spyware on it then?

Why wont you just help us fix this. after that we will leave you alone.

At this rate we will be posting a bad review and discouraging everyone not to use your crappy software!

Dom

So your running spyware on it then?

Why wont you just help us fix this. after that we will leave you alone.

At this rate we will be posting a bad review and discouraging everyone not to use your crappy software!

Dom

I'm not trying to be rude here, but you seem to not be reading, or failing to understand what I'm saying. We ARE trying to help pinpoint the problem.

As for your spyware comment...the answer is no. Please keep in mind that the software checks the license validation with each use.


I've tried to be cooperative. I have no idea why this doesn't work..

Here's a rundown of things that I've tried.

Reinstalled Serverasuite
Uninstalled all versions of .NET Framework, rebooted, then reinstalled version 2.
Uninstalled version 2 and Installed version 3.

The login I am using is a root user, username, password and port are correct.

My live chat software relies on .NET Framework too and it functions just fine. So I really do not know what the problem is.

Any other ideas that I could try?

I know you are being cooperative, and the comment wasn't directed at you. It was a general comment.

I'm assuming that your live chat software simply connects to the server to obtain data to update the application's console or text boxes, which would be a completely different type of connection.

We will be releasing an update today. The update will not include additional features, but will aid in troubleshooting the issue.

Well do you want to refresh my license?

Ive just done a wipe and it wont let me re-run it due to an "Invalid License Key"

Valid - 00.48.54.60.78.1b,www.00.48.54.60.78.1b

Dom

Dan_EZPZ, the software (on our end) is grabbing server loads fine, via SSH. However, restarting http for example, reports an error from the server that the command does not exist. It shows that it is indeed trying to restart, but no matter what common restart, service, etc command that is entered, the server responds back with (i.e. bash: service: command not found).

Well do you want to refresh my license?

Ive just done a wipe and it wont let me re-run it due to an "Invalid License Key"

Valid - 00.48.54.60.78.1b,www.00.48.54.60.78.1b

Dom

You should now be able to enter the license number and fire it up.

Mark has the update been released yet?

Dom

Mark has the update been released yet?

Dom

Not yet. It takes a little while to pack it up, and prepare it for the built in Upgrader.

Dan_EZPZ, the software (on our end) is grabbing server loads fine, via SSH. However, restarting http for example, reports an error from the server that the command does not exist. It shows that it is indeed trying to restart, but no matter what common restart, service, etc command that is entered, the server responds back with (i.e. bash: service: command not found).

That might just be because the user account I gave you doesn't have root credentials and can't restart the service anyway.

Hopefully the update will help to get this problem sorted! :)

When will the update be here by Mark?

Dom :)

Update
The update is ready and can be obtained by Tools -> Check For Updates.


That might just be because the user account I gave you doesn't have root credentials and can't restart the service anyway.

Hopefully the update will help to get this problem sorted!

As stated, root credentials will be needed for that particular feature. However, server loads, and Top 5 Processes is working from this end. It does however seem that it takes a while to receive the server load data back from the test server you provided. The only reason I point this out is because the majority of the other servers we tested are typically fast with this info, and it may be something you want to look into.

Mark,

I've just updated Servera and the problem continue. Load values state "Not Available" and trying to reset a service gives a "Could not Connect" message.

Ive also just tried the update to 1.0.9 and this is what im now getting when trying to view the top 5 server processes:


See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.InvalidOperationException: This BackgroundWorker is currently busy and cannot run multiple tasks concurrently.
at System.ComponentModel.BackgroundWorker.RunWorkerAsync(Object argument)
at System.ComponentModel.BackgroundWorker.RunWorkerAsync()
at aiProjects.Form1.ViewTop5CPUProcessesToolStripMenuItem_Click(Object sender, EventArgs e) in C:\Documents and Settings\Owner\My Documents\Visual Studio 2005\Projects\aiProjects\aiProjects\Form1.vb:line 1988
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
aiProjects
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/ServeraSuite/serverasuite.exe
----------------------------------------
Microsoft.VisualBasic
Assembly Version: 8.0.0.0
Win32 Version: 8.0.50727.42 (RTM.050727-4200)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.42 (RTM.050727-4200)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
System.Runtime.Remoting
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
----------------------------------------
ComponentFactory.Krypton.Toolkit
Assembly Version: 2.6.0.0
Win32 Version: 2.6.0.0
CodeBase: file:///C:/Program%20Files/ServeraSuite/ComponentFactory.Krypton.Toolkit.DLL
----------------------------------------
ComponentFactory.Krypton.Navigator
Assembly Version: 2.6.0.0
Win32 Version: 2.6.0.0
CodeBase: file:///C:/Program%20Files/ServeraSuite/ComponentFactory.Krypton.Navigator.DLL
----------------------------------------
PopupNotifier
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/ServeraSuite/PopupNotifier.DLL
----------------------------------------
WeOnlyDo.Client.SSH
Assembly Version: 2.2.6.71
Win32 Version: 2.2.6.71
CodeBase: file:///C:/Program%20Files/ServeraSuite/WeOnlyDo.Client.SSH.DLL
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
DemoWare
Assembly Version: 1.0.1484.22561
Win32 Version: 1.0.1484.22561
CodeBase: file:///C:/Program%20Files/ServeraSuite/DemoWare.DLL
----------------------------------------
System.Management
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Management/2.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.



Dom

Dom, this is because in this particular update, as I said, I have updated a few things to make the issue more visible. In this particular case, I have removed a portion of the threading, and use one thread.

I did this to test if the last task was still running in it's thread. While I initially did this because I noticed that Dan's server was taking just a little under a minute to respond to the server load request, it appears as though it may be prevalant in your case as well.

Please let me know what you did directly before checking Top 5 Resources. I'm assuming it was a click or right click on a server group. This would fire the server load check. If the background thread for the server load check is not complete (meaning it has connected to the server but is waiting for a response), it will throw the error you posted, because the thread process is trying to run again, before the first task is complete.

Sorry Dan, I missed your post.

Are you behind a proxy of any kind?

Our testing has pretty much eliminated the server as being the issue as, while the response from your server is a little long, it does respond to the commands. Now, since we're able to test your server using ServeraSuite, and we get a response, and while I'm reluctant right now to say that there must be something on your machine blocking that connection, I can say that the same release you were given for the update, is the same release we used to test your server.

Process of elimination shows that the same build, and same release works on our desktop machines, but not on your's. This generally decreases the possibility that it's the software itself.

If you have multiple users on the desktop machine, are you an admin user or power user on that machine, and if so, please check that you are logged into that user account, and not as a general user or guest.

Dan, I wanted to also post another screenshot of Servera monitoring your server, as it will show top 5 processes running, that you should recognize, and show that I'm not merely making up the claim that it is in fact monitoring your server:

http://www.avidinteractive.com/images/dan_ezpz_screen2.png

Mark can you re-issue my license. Im gonna try another version of vista again.

Dom

Mark,

I'm not behind a proxy, it wont connect to a server on my LAN either.

I am logged in as an administrator but it still doesnt work..

Dan

Mark,

I'm not behind a proxy, it wont connect to a server on my LAN either.

I am logged in as an administrator but it still doesnt work..

Dan

Quite an odd situation. I just received comfirmation from a staff member who stated that it was working fine for him (from home, not on our network), using the information you provided. He stated that the server loads loaded pretty quickly the first time, but slow the second time he tried, but they did load.

I'm trying to figure out what the difference could possibly be that is allowing all of us to connect, but not you.


Mark can you re-issue my license. Im gonna try another version of vista again.

Dom

yes. few moments.

The service monitoring seems to work fine. All services respond as they should.
It cannot restart any services, reboot the server or view the top 5 services.

Here's a screenshot of the error, if it helps..

http://www.ezpzhosting.co.uk/dump/error.jpg

Since it would seem that this has changed from a complaint thread into a support thread, it should be shifted to proper support channels with Avid, since WHT is not that company's support forum.

If anyone still has issues obtaining satisfaction in this matter, please contact the helpdesk, only after going through proper channels at Avid.

</thread>

Thread re-opened for a bit.

Thanks Softwarerevue.


I thought I had better add that the issues have now been resolved with updates to the program.
Mark has been helpful with trying to source the problem and it was fixed very quickly once we found out what the problem was.

Only thing that needs fixing now is support for custom ssh ports, but i'm sure that wont be long before another update is out :)

Dan

Mark has resolved all my issues.

Custom SSH Ports works well for me.

Tested with cPanel & WHM ports in the custom bit.

Thanks for sorting this out Mark.

Dom :)