Hi!
Here's a slightly long thread.. I'm sorry about it but I'm confused and need your help...
About 8 months back we had a customer contact us, Timothy Dick from xyz. We gave support for him. Somehow the payments delayed and the guy vanished. I went on pestering him about the payment and finally left it.

After about a month I get a contact from another Timothy Dick with a hosting company called abc. He apparantly purchased xyz.. Look into the registered address of both xyz and abc...

Abc -
Registrant:
abc
1381 Woodbine Road, Suite A
Craigsville, WV 26205
US

xyz -
Registrant:
xyz
1381 Woodbine Road, Suite A
PO Box 1381
Craigsville, WV 26205-1381
US

So naturally I told him make the pending payment and we'd start service. We have nothing against the person as such. But the person got wild and went on with another reputed company. Anyway, we had forgotten the matter.

Yesterday, this person suddenly signs up on bobcares. So I reminded him about the previous pending and was waiting for the reply... Please note that I had nothing against the customer and was ready to start if he pays his dues which I think is justified.
Anyway, here's what our friend does... I'm pasting the mail below..

I'd like to have your suggestions as to what I should do....

-------------------
To Whom It May Concern:

I placed an order for $20.00 (transaction ID 23016326) and was
informed by this merchant later that I was ineligible for service because of
a problem over a year ago with a company that we acquired.

When I awoke this morning, I noticed that there was another
transaction 23027143 for $24.00 to the same merchant. I only
authorized one transaction.

If both transactions are not fully refunded within 24 hours of this
e-mail, I will initiate chargebacks. This unethical behavior on
behalf of the merchant is simply preposterous and unacceptable in the
business world.

In addition to those chargebacks, I will also be in touch with my
attorney because this type of behavior is something I will not
tolerate.

Like I previously stated, you have 24 hours to refund all funds.

Good Day.





Saturday, July 27, 2002, 1:46:35 AM, you wrote:

AK> Hi!
AK> We have had conversations earlier on this subject.
AK> xyz had a pending payment with bobcares. Hence, we can not start processing
AK> of a new system with you as long as that payment is not completed.
AK> Also, please note that the reseller plan is for resellers only. If you have a
AK> server then you are not eligible for this plan.
AK> I'm pasting the conversation for reference below -
AK> --------------------------------------------------------


AK> 22:38:47 Timothy: Hello. Are you there?
AK> 22:38:56 onlybobcares: Hi!
AK> 22:39:13 Timothy: Did you received my e-mail?
AK> 22:39:25 onlybobcares: which one...
AK> 22:39:55 Timothy: Sent on 4/4
AK> 22:39:59 Timothy: About signing up
AK> 22:40:31 onlybobcares: I'm sorry can you please
AK> 22:40:35 onlybobcares: resend the mail...
AK> 22:40:40 Timothy: Yes
AK> 22:42:13 Timothy: Sent
AK> 22:43:21 Timothy: DId it come?
AK> 22:43:44 onlybobcares: Yes... I have a slight confusion...
AK> 22:43:56 Timothy: ok
AK> 22:44:02 onlybobcares: xyz has a pending payment...
AK> 22:44:49 Timothy: Okay. We acquired xyz... We are abc. However, how
AK> much is their payment.
AK> 22:46:22 onlybobcares: $175....
AK> 22:46:49 Timothy: Okay. I'm going to contact the previous xyz people
AK> and see why this is pending...
AK> 22:47:47 onlybobcares: Ok...
AK> 22:48:30 Timothy: I still don't know why we are responsible for
AK> something they did. However, I'll see what I can do to get it rectified. I'll
AK> call Timothy at xyz this afternoon
AK> 22:49:14 onlybobcares: Sure. I'm sorry about it.. But we cannot do much in
AK> this case...
AK> 22:49:30 onlybobcares: They just did not pay and vanished...
AK> 22:50:26 Timothy: Interesting....

AK> 06:54:22 Timothy: Hello. In response to your e-mail message... We have
AK> decided to go with another company because your company made a judgement
AK> about our company based on the opinion about a company we acquired. Frankly,
AK> that's not acceptable to us and so we think that another company that doesn't
AK> do things like that would be better to deal with our customers. It's just not
AK> the attitude we want
AK> 06:57:51 Timothy: I hope you understand. CyLynx will likely be handline
AK> our support because they seem to deal with things in a more professional
AK> manner.
AK> 12:22:01 onlybobcares: I understand... I wish you all the best in this
AK> venture...

AK> --------------------------------------------------------

AK> Please advice as to how to proceed in this matter.
AK> Have a great day :o)

AK> Regards
AK> Amar
-----------------------------

What should I do..
Was I really unprofessional and unethical.

Have a great day :)

Regards
Amar

I ain't gonna tell you what to do, because I am not a lawyer.

But, I will tell you what I would do.

I'd tell him to take a flying leap!

http://web.archive.org/web/20010303030444/pcpshosting.com/contact.shtml shows a page from March 2001 that has the same address as they have today. Except that 1381 was a post office box then. . . . strange. :eek:

Along with the whois information; it's obvious it's the same person.

Amar,

I don't think you acted unprofessional at all and I wouldn't lose any sleep over not getting this customer. He would have just turned out to be a pain any way.

Andrew

To Whom It May Concern:

I would like to step in here. I am the Timothy in question in this thread.

Months ago as Amar said, they were helping us with support, however we cancelled before our trial period was over because our customers needed more than the responses they were providing. I will not go into details of that as it reallydoesn't belong in this thread since it’s not about their service. There was a company acquisition involved and there are two Timothy's in this company so that confused things. As for he AIM conversation, I have logs of what was really said for those interested.

Recently, we did change our name to Avity because PCPS stood for PC Problem Solvers and we had changed from primarily being a computer repair company to a company focusing on internet access mainly.

We had one of our resellers ask us if we could provide support assistance and we mentioned we would outsource to another company because the chance for our technicians to mix their customers with ours was there. Almost the only option available was BobCares for this and we decided to do that.

Now, BobCares informs us that because we cancelled long ago, we're not eligible to have any service. When I woke up this morning, I had a second charge on my credit card and a receipt from WorldPay. That is why I asked for these to be cancelled.

There is absolutely no way we would signup for a $24 plan for our own customers. We have several hundred virtual accounts under management on multiple servers and I can name at least 5 well-established people on this forum that can attest to that because they have helped with things as needed. So there would be absolutely no reason for us to signup for our own company and proves it was for a reseller like I stated.

I am sorry if it looks like I am just trying to defend my reputation, but that is basically what I am doing. BobCares is making us look like the bad guy when in fact we did nothing wrong. They did refund our payments and so they did nothing wrong either. I just don't see how this belongs in a public forums.

Now it is interesting that they post things like this. How do their customers know they will not post something about them. That breaks all confidentiality of using their company.

I'm not up with all the details of the prior owners, but I can attest to the character of Timothy Dick -- the current owner of Avity. I worked for him for about 3 months, and he never lied or cheated me out of information or payment. He was always straightforward and prompt.

The conversation logs you posted don't sound like him at all, and I'm interested in the verification of them.

"In addition to those chargebacks, I will also be in touch with my
attorney because this type of behavior is something I will not
tolerate."

I found that part kind of funny. I love how people just throw around "I am contacting my attorney." Especially for $24.

Originally posted by Andyc
"In addition to those chargebacks, I will also be in touch with my
attorney because this type of behavior is something I will not
tolerate."

I found that part kind of funny. I love how people just throw around "I am contacting my attorney." Especially for $24.

Two things. (1) Posting publically about something like this is always a good thing...but (2) posting the name of the client is not, especially if you have a confidentiality clause on your site. That's the only thing I wouldn't have done is not listed his name.

Question, is there a free trial period that you offer and if so how long is it?

Hi!
I was not interested in taking on to a fight or anything.
All I felt offended was that Timothy wrote like this to bobcares as well as worldpay our credit card processor.... To top it all he says we were unethical and did not keep privacy. We have had so many clients who do not agree to what we say on public forums. Even potential customers may disagree on many issues but never is our integrity or honesty questioned. Hence, everything is kept anonymous.

And yes if he wants to take us to court then we sure have to defend us....

-------------
If both transactions are not fully refunded within 24 hours of this
e-mail, I will initiate chargebacks. This unethical behavior on
behalf of the merchant is simply preposterous and unacceptable in the
business world.

In addition to those chargebacks, I will also be in touch with my
attorney because this type of behavior is something I will not
tolerate.
-------------

Also for the record sake. When a sign up takes place on bobcares there is a setup fee of $20 and then the next day there is a charge of the package purchased. In this case $24... This is the reason for the 2 two payments. Anybody familiar with future pay system on worldpay would be knowing about this... We do not store the credit card numbers of our customers and have no interest in charging them anything extra...

Mike, I too fully agree on the confidentiality part and apologize if it did any harm to anybody.. I had no intentions about it and will not ever do it again...

Have a great day :)

Regards
Amar

Its good to see bob is caring ;)

Or www.akmarcares.com :)

I don't really want to get into this too much, but when you aquire a company, you also assume their debts here in the US.

Price of WHT complain :$44
Price of users feedback: Priceless

-Steven

Originally posted by insiderhosting
I don't really want to get into this too much, but when you aquire a company, you also assume their debts here in the US.

Price of WHT complain :$44
Price of users feedback: Priceless

-Steven
You been watching too many of those Mastercard Adverts :D

Originally posted by imitech

You been watching too many of those Mastercard Adverts :D

Cool. Actually even I was reminded of the same ad. But I always thought it was an Indian ad.....small world...

It is a very nice ad...
The VISA ad is quite sick though.... :)

Have a great day :)

regards
Amar

Originally posted by bobcares


Cool. Actually even I was reminded of the same ad. But I always thought it was an Indian ad.....small world...


It seems that the Mastercard ads are on in most places.. we have them here in Australia too :)

--Shaun

Something came to my mind about MasterCard PRICELESS :D

http://www.bigdaveproductions.org/priceless.asf

Watch it all the way. SO FUNNYYYY

Yeah, I seen that one a while back - hilarious :)

--Shaun