rlynch
07-27-2002, 02:46 AM
do most companies like mchost handle it for u?
 | View Full Version : in reselling, who handles tech support? WebmastTroy 07-27-2002, 02:56 AM No....the point of reselling is that someone like MCHost gives you a discount on hosting space because YOU provide the support to them. rlynch 07-27-2002, 03:07 AM oh...gotcha rlynch 07-27-2002, 03:13 AM so if somethings wrong....the customer asks the reseller and hten the reseller asks the hoster Techark 07-27-2002, 03:18 AM 90% of trouble tickets are things like I forgot my password, how do I access my control panel. Simple things but they take time, you as a reseller are expected to answer those questions and go to the hoster when it is things that have to do with the server. Most host support the reseller the reseller supports their customers. rlynch 07-27-2002, 03:26 AM cool. thanks for clearing that up mk123 07-27-2002, 07:07 AM Yeah its true for most of the cases except for the bunch of Weirdos from Sterlet.net and Donhost. If you really need help from these Support people then you seriously have to pray. btw do you believe in God? if not that time you will as that is the only last resort :) I agree there may be some more of this type out there, but luckily not with other providers i've experienced with. Anyway welcome to the team! EzSnake 07-27-2002, 08:59 AM LL mk123 is salty.... 22 post's and I bet they all flamng DonHost!!!!!! :stickout ;) stodge 07-27-2002, 01:18 PM EZSnake, you're not far wrong on that assumption! I clicked the search button beneat his post and found 22 posts, most of which were saying negative things about Donhost and Sterlet. chrisb 07-27-2002, 02:35 PM It depends on the type of reseller plan you want. Most resellers do their own tech support, but you can also find a reseller plan that does your tech support, and allows you to just focus on the marketing aspect. While some feel that asking for tech support is asking for someone else to do all the work, I don't think that's the case. There are pros and cons to providing your own tech support. Remember, though, that if you allow someone else to provide tech support to your customers that you don't know what kind of tech support they are getting, and you could lose customers from bad tech support. OTOH, the tech support could be better than what you would give. It's just something you have to weigh and decide for yourself. mk123 07-27-2002, 03:31 PM Salty yeah.. why not? when ditched by the Donhost and Sterlet.net when you want support. So mean is their replies, sometimes you feel you did something wrong in asking. Anyway good for experience, as without it i could not have appreciated the Support of Voxtreme.:cool: |