<<< REMOVED >>>

Here is the issue: A buddy of mine controls about 13 domains names. He owns all but a few of them. Anyhow, he has been with AllResellers for 5 years until recently a few weeks ago, they kept going down constantly, not responding to tickets and so forth. Guess what? We dropped them like the average person would do. So our hunt for the next hosting company comes to ResellerZoom. We read so many positive reviews about them that we thought these were the perfect guys, but guess what not?...We were wrong.

After signing up with ResellerZoom, the site was down every single day at some random time every day from there. Before I get to the excuses, let me say one thing: These guys do not offer any phone support to you, nor any "Live Chat" support to Budget customers. Only to the plans after it. Why? Well, uhm...they wouldn't tell me. It's a "Company Policy". Budget customers are paid customers, like what the heck? The only option we have is the ticket system and we all know that takes at least 12 hours for a response.

Anyhow, with our first host (Allresellers), we heard the following excuses for downtime:

1) Backups being done - I understand this, but overloading the server so It goes down while doing backups, come on now.
2) 5 Sites Were Seeding Porn - With so much bandwidth and/or diskspace, how can a server ever go down?

Anyhow, the excuses with ResellerZoom:

1) Backups overloaded the server. - Understandable I guess.
2) User adding multiple sub domains with a script - Okay, they suspended him.
3) Another user adding multiple sub domains with a script - The hell.
4) Unknown/Weird Process - They supposedly ended this process which magically made the server faster.
5) Its our internet connection - The heck, I'm on a Cable line here along with another friend whos using a 15-20 megabyte connection. You got to be crapping me.

They said they were/are going to monitor the servers which I am not sure If they are doing, but the downtime/slowness happened again today. They said no issues were found (No backups being done, etc.). My other buddy has the slow time when I do because we communicate via Skype when we work on the website.

I'm sorry for ranting, but I just have too. Let me just tell you folks: You get what you pay for. All those reviews we read, they must be bull or something. I don't know how we ended up with all these issues and reading all those good reviews....That is all. Thank you for reading this long-post, my next one isn't long from being made when we find the next reseller company.

- JEROME BIGGUMS BOY

Hello,

Can I get a ticket number so that I'm able to verify this and see what is the cause of this issue?

<<< REMOVED >>>

Here is the issue: A buddy of mine controls about 13 domains names. He owns all but a few of them. Anyhow, he has been with AllResellers for 5 years until recently a few weeks ago, they kept going down constantly, not responding to tickets and so forth. Guess what? We dropped them like the average person would do. So our hunt for the next hosting company comes to ResellerZoom. We read so many positive reviews about them that we thought these were the perfect guys, but guess what not?...We were wrong.

After signing up with ResellerZoom, the site was down every single day at some random time every day from there. Before I get to the excuses, let me say one thing: These guys do not offer any phone support to you, nor any "Live Chat" support to Budget customers. Only to the plans after it. Why? Well, uhm...they wouldn't tell me. It's a "Company Policy". Budget customers are paid customers, like what the heck? The only option we have is the ticket system and we all know that takes at least 12 hours for a response.

Anyhow, with our first host (Allresellers), we heard the following excuses for downtime:

1) Backups being done - I understand this, but overloading the server so It goes down while doing backups, come on now.
2) 5 Sites Were Seeding Porn - With so much bandwidth and/or diskspace, how can a server ever go down?

Anyhow, the excuses with ResellerZoom:

1) Backups overloaded the server. - Understandable I guess.
2) User adding multiple sub domains with a script - Okay, they suspended him.
3) Another user adding multiple sub domains with a script - The hell.
4) Unknown/Weird Process - They supposedly ended this process which magically made the server faster.
5) Its our internet connection - The heck, I'm on a Cable line here along with another friend whos using a 15-20 megabyte connection. You got to be crapping me.

They said they were/are going to monitor the servers which I am not sure If they are doing, but the downtime/slowness happened again today. They said no issues were found (No backups being done, etc.). My other buddy has the slow time when I do because we communicate via Skype when we work on the website.

I'm sorry for ranting, but I just have too. Let me just tell you folks: You get what you pay for. All those reviews we read, they must be bull or something. I don't know how we ended up with all these issues and reading all those good reviews....That is all. Thank you for reading this long-post, my next one isn't long from being made when we find the next reseller company.

- JEROME BIGGUMS BOY

Ouch, you seem to have a downtime magnet :P. Well, good luck finding a new reseller that is better.

Hello,

Can I get a ticket number so that I'm able to verify this and see what is the cause of this issue?

1100470

The latest reply is you guys suspending a user that was using a subdomain adding script. This has been going on for the past few days, and Its really frustrating to work on the website with it going down because of this. I submitted another ticket also which is 1106758 to be moved to a new server, or how to get moved to a new server because the one I'm on currently is the one affected and I can hopefully have luck on another possibly. I mean, I had to submit one every day in the past week for it. Its really, really weird.

i guess they Oversell!!!!!!

my domain has problem with dns every day, sometimes on sometimes OFF
and i also complain about aother issue
here : http://www.webhostingtalk.com/showthread.php?t=631750

Before I get to the excuses, let me say one thing: These guys do not offer any phone support to you, nor any "Live Chat" support to Budget customers. Only to the plans after it. Why? Well, uhm...they wouldn't tell me. It's a "Company Policy". Budget customers are paid customers, like what the heck? The only option we have is the ticket system and we all know that takes at least 12 hours for a response.

That is correct and we clearly note that on our website. After reviewing the ticket you provided it is clearly evident that respones does not take at least 12 hours. Response time ranges from a few minutes to a few hours since it was escalated to level 3.


2) User adding multiple sub domains with a script - Okay, they suspended him.
3) Another user adding multiple sub domains with a script - The hell.
4) Unknown/Weird Process - They supposedly ended this process which magically made the server faster.

After reviewing the ticket number you listed we found numerous accounts running an automated script that adds subdomains in the hundreds which kept restarting the web server and causing the issues you experienced. The scripts were disabled a few hours before you created this thread so it shouldn't happen again.

These guys do not offer any phone support to you, nor any "Live Chat" support to Budget customers. Only to the plans after it. Why? Well, uhm...they wouldn't tell me. It's a "Company Policy". Budget customers are paid customers, like what the heck? The only option we have is the ticket system and we all know that takes at least 12 hours for a response.
- JEROME BIGGUMS BOY

Is that news for you? Because it's written in the website and it's very clear that they don't offer live chat. why did you go with a provider that has a plan that doesn't offer what you need for a package? Why don't you buy the Advanced / Failover / UK / Windows plans that HAVE live chat enabled?

I am not here to defend RZ but customers that buy something and then expect some other things not included in the package .... hmm ... not good.

<<<***MOD NOTE***Link to edited image has been removed. >>>
About your link <<< REMOVED >>> can you please provide a picture where we can see the actual search? Because in the picture you provided it can be seen that Photoshop was used (notice the blue bar under the search that is missing but some traces are still there).

If we do a search for "resellerzoom" we get a very similar result. http://www.google.com/search?q=resellerzoom
on the other hand if we do a search for "most terrible hosting company" (http://www.google.com/search?q=most+terrible+hosting+company) as you posted the link we don't really get the same results.

Looking forward to an updated picture.

About live chat not being enabled with a budget plan, there is nothing wrong with that policy. Support is one of a host's biggest costs. Live Chat and Phone support are much more expensive than ticket support. Many hosts provide a budget plan, but they do so with the understanding that Support for such a plan is given lower priority. If you want to be treated like their high-paying customers, then don't go with their cheap plan. :)

Yes, It is the hosts' policy and yu signed up after reading their policies. So I feel that you cannot blame about the livechat not being provided to budget resellers.
But, I have seen quite a many posts here regarding the server performance of RZ. I think they are overselling like anything which is always overloading their servers.
You may look for hosts which are not overselling.

TO JordanSS

"About your link <<< REMOVED >>> can you please provide a picture where we can see the actual search? Because in the picture you provided it can be seen that Photoshop was used (notice the blue bar under the search that is missing but some traces are still there).

If we do a search for "resellerzoom" we get a very similar result. google.com/search?q=resellerzoom
on the other hand if we do a search for "most terrible hosting company" (google.com/search?q=most+terrible+hosting+company) as you posted the link we don't really get the same results.

Looking forward to an updated picture. "

LOL, nice photochop. ;)

If you look at bold text on the pic you will se what really search string is.
It's obviously something like "resellerzoom" or "reseller zoom".
I hope it was a joke, without intention to be evidence of something, 'cause this board is full
of experienced webmasters and they cannot be fouled by this fake pic.

Hmm I just noticed it was my first post here, so all I want to say is

main() {
printf("hello, world");
}

;)

Regards

Ozna I don't know if it was a joke or not but to post it here in a thread were you're ranting about RZ is not something I find appropriate.

For a 3rd party person (like me) would you find the rest of the accusations to be true after seeing that kind of picture? I would have my doubts...

main() {
printf("Welcome");
}
;)

Regards.

I am looking forward to see comments from a user armata .. when he will post comments on this thread that every user who takes favor of RZ is on the Payroll of RZ ;)

Hello,

Can I get a ticket number so that I'm able to verify this and see what is the cause of this issue?

:confused:
Why is it that in forums such as this, when a hosting company is faced with a negative feedback, they immediately show up and ask for a ticket number? But when it's done in the "privacy" of their own ticket program, they take forever to reply, if they reply at all?!!

I tried RZ myself and had a couple of tickets go unanswered. When I moved to another company and canceled my account, they suddenly cared. Maybe if they would monitor their current customers, they wouldn't have to worry about putting out fires :kaioken: at the forums. Just a thought.

I think RZ had a great product, but I have no tolerance for not answering support questions. By the way, I had the "Failover" package.

TroyD.

:confused:
Why is it that in forums such as this, when a hosting company is faced with a negative feedback, they immediately show up and ask for a ticket number? But when it's done in the "privacy" of their own ticket program, they take forever to reply, if they reply at all?!!

I tried RZ myself and had a couple of tickets go unanswered. When I moved to another company and canceled my account, they suddenly cared. Maybe if they would monitor their current customers, they wouldn't have to worry about putting out fires :kaioken: at the forums. Just a thought.

I think RZ had a great product, but I have no tolerance for not answering support questions. By the way, I had the "Failover" package.

TroyD.

We respond to complaints about our product anywhere they are encountered and ask for a ticket number so that we can see what the issue is and address it accordingly. If the complaint was submitted to us privately we would address it privately.

We would never ignore a ticket on purpose. It doesn't make any sense to do so and not good business practice. If you didn't get replies to your tickets than let's figure out why. Perhaps there was an email issue causing you not to get our replies? Did you login to the helpdesk to see if a response was given?

whats up with you guys???
alot of topics just complaining from RZ!
guys no host is perfect! you must give them a chance
maybe its just temp problems

relax

Before I get to the excuses, let me say one thing: These guys do not offer any phone support to you, nor any "Live Chat" support to Budget customers. Only to the plans after it. Why? Well, uhm...they wouldn't tell me.You pay less, you get less, and it's all stated on their site. I see no issue there.

5) Its our internet connection - The heck, I'm on a Cable line here along with another friend whos using a 15-20 megabyte connection. You got to be crapping me.The "15-20 megabyte connection" doesn't guarantee great connectivity. If the ISP has issues, it has issues, not matter the connection type.

Let me just tell you folks: You get what you pay for.Yup, and having the right expectations can be of real help. ;)

In all, you might have had a point to complain, but it all got lost in the middle of all that ranting, smearing, and speculating.

:confused:
Why is it that in forums such as this, when a hosting company is faced with a negative feedback, they immediately show up and ask for a ticket number? But when it's done in the "privacy" of their own ticket program, they take forever to reply, if they reply at all?!!

I tried RZ myself and had a couple of tickets go unanswered. When I moved to another company and canceled my account, they suddenly cared. Maybe if they would monitor their current customers, they wouldn't have to worry about putting out fires :kaioken: at the forums. Just a thought.
TroyD.

I think Troy hits the nail on the head with this comment - exactly my sentiment and my experience!

I agree that the OP should not be complaining about features (e.g. live chat) which are not included in the plan he signed up to, but that does not detract from the shoddy way in which ResellerZoom treats its customers.

"ResellerZoom; Think twice before choosing them."

hmm...I'm afraid this word of caution is 30 months too late for me.

I've been with them since 2004 and never had one problem with a reseller account I have with them. :)

IMHO it's a big thumbs up to RZ from me.

owm